Ibibo Group / Goibibo Complaints & Reviews

I booked bus ticket from bangalore to hyderabad on 14th june, 2020. After 4 days i got an email from bus operator (Yolo bus) that bus got cancelled due to covid19 issue. But, goibibo is still showing the status as travelled in their app. Due to the lack of coordination between goibibo & yolo bus operator my refund got stuck. I want my refund back. Refund amount: 2000rs.

I booked a ticket for 1 june from dushanbe to delhi via goibibo. They showed me fake booking and after few days they denided for giving full refund. My travelling date was 1 june but whenever i call customer care they say airline is not giving us money.
Goibibo replies me to book tickets after 1 july, they are not giving me full refund

How is it possible that my travelling date was 1 june and goibibo is forcing me to book ticked after 1 july, they knows that it's impossible to have such a big gap for travelling

Goibibo did a fraud by showing fake booking

My pnr no r7n4ba

Dear Sir,

I have Book Total 4 Ticket on Goibibo Online Web side

This is in regards to booking ID : AMDQ4BJLO, AMDPTF263, AMDPTHCRJ .
Booking Pnr :- Q4BJLO, PTF263, PTHCRJ . and i have attach file for pdf ticket.

Please be informed as per request, we have raised request Date 05/04/2020
to Goibibo customer care for COVID-19 pandemic all flight suspended and airline provided Full refund Process the refund amount. As per DGCA
Goibibo Refund in go cash go wallet but goibibo team have not refund amount of in the same payment mode of Account for tranction credit card.
Airline has passed full amount refund in goibibo but goibibo team not my amount credit in credit card.
please Sir need help for my refund reqwest to urgent process to my payment in account.

Pl z Reply me..

Hello sir...
I booked Air india flight AI570 MUMBAI to CHENNAI for 3rd june...

But Airline cancelled the flight...

I see in the air India press release... Ticket bookings up to june 3 are eligible ...

My ticket PNR NUMBER IS Z4W5J

1.
Mr Perumalganesh Murtiperumal Nagappa
[protected]
2.
Mrs Amala Ganesh Murti
[protected]
3.
Mr Sanjay Ganesh Murti
[protected]
4.
Miss Manisha Ganesh Murti
[protected]

please reply...

Thanking you

By

Sathish kumar

Ps: I attached the ticket, I booked in the air India and press release...

Dear Sir,

I have Book Total 4 Ticket on Goibibo Online Web side

This is in regards to booking ID : AMDQ4BJLO, AMDPTF263, AMDPTHCRJ .
Booking Pnr :- Q4BJLO, PTF263, PTHCRJ . and i have attach file for pdf ticket.

Please be informed as per request, we have raised request Date 05/04/2020
to Goibibo customer care for COVID-19 pandemic all flight suspended and airline provided Full refund Process the refund amount. As per DGCA
Goibibo Refund in go cash go wallet but goibibo team have not refund amount of in the same payment mode of Account for tranction credit card.
Airline has passed full amount refund in goibibo but goibibo team not my amount credit in credit card.
please Sir need help for my refund reqwest to urgent process to my payment in account.

Pl z Reply me..

​

Gomupkgint40c1879449
Booking failed but they have not refunded back my money and even after 5 months i am yet to receive money

I have booked 2 tickets through goibibo
1. Mumbai to rome via cairo dt 24th april 2020 (Booking id: tuaelvv08)
2. Milan to delhi via rome dt 3rd may 2020 (Booking id: n6evgblqf)

Both the flights are already cancelled due to covid pandemic. I have tried to contact goibibo multiple times, and everytime i don't get a clear answer about my refund/ credit shell. It was clearly written in airlines policy that full refund will be credited if flight gets cancelled.

It's been more than a month i am trying to chase goibibo but in vain. Help me get my money back.

Dear team,

I have an international return flight from tokyo to lucknow via new delhi from
15 july to 15 august, 2020 (Booking id: tuat464f0).
But due to covid spread we can’t travel during this period so we initiated cancellation on 14 june, 2020. Till now we didn’t get any notification from them and it is showing cancellation in progress. We have called them many times but no response. We are ready for rescheduling it in december as well. It is not a small amount and is around 1 lakh rupees which are hard earned.
We either want its refund or reschedule it. Hoping yo get the response soon.
Thanks and regards,
Shriram bahal
Mo no: +[protected]
Whatsapp no: [protected]

It’s been 2 months since i booked fligts for melbourne australia from ahmedabad
Now they were not replying to any messages regarding refund amount
As already they digest hyderabad ticket from ahmedabad by go air
I already asked scoot airlines for refund but they said they already gave money to go i i i so now how can’t they refund money?!! Please i am not dat vijay maliya
Or navin modi

I have booked the tickets on 24.09.19-rupees 657 was debited in my bank account &
I cancelled the tickets,
Refunded cancel ticket amount rupees 380 was credited in my bank account on 30.09.19,
But again debited that 380 rupees on 15.06.20. I have attached my account mini statement list.
So plz check & refund the cash.

Dear customer,

We have successfully completed the refund for your trains booking with booking id trnafg9u1qlg80. We encourage you to check if the money has reached the bank account/credit card used at the time of making this booking. If you notice any delays, please follow-up with your bank using the bank reference number useful - 05134049269019877372392.

You will receive rs. 380 as per the refund policy for this booking.

Refund break-up 👇👇👇
*amount paid* - rs. 657
*cash refund amount* - rs. 380

For a more detail break up please visit our help section here https://go.ibi.bo/W1E0UfGIyP or simply reply to this message with your query 👇👇👇

Refund pending from Jan 2020 till date and no one is answering any calls and how can no one is responsible in Goibibo ?????

I had booked international tickets which i have called in Jan 2020 with full refund remark from airlines and Goibibo is only issued me part payment and part payment is i on hold ... my PNR is DH93JM

Attaching entire refund status in attachment.

Travel date is on 16 April 2020 with pnr no's
BEW57B
W7HBWP
X73VFP
KB3ZPQ
NY9QQT
N6VC7M

We're from spiritual aasharam of Mount top, Rajasthan. so kindly refund the amount of the pnr status booked on 16 April 2020

[protected]@gmail.com
[protected]

We have booked mum-singapore and singapore mumbai back this is in jan 2020 before covid 19 lock down in india. Airline have put a remark of full refund while we cancelled the flight where rs 10855 /- was refunded and other part of rs 10070/- is still pending from jan 2020 which i have been trying from past 6 months to get it but no respond from them.

Pnr was dh93jm need solution asap

Thai Lion Air ready to refund the fare for cancelled flight. Goibibo is not submitting BSP/RA Link for them to refund.

BookingID: AMDJPTMNE
PNR: KPTPGC

Amount of Transaction: 53325/-

Dear sir,

Refund has been processed by air asia airline agst pnr r13qqp and g2r1jw of original payment mode due to cancellation of covid-19 on 01.04.2020. But goibibo not transfer till now in our account. Please processed my refund respectively.

Flight was scheduled from kolhapur to hyderabad on 27th feb and later it was cancelled. I tried reaching you guys but no response nor customer care number is working.

Dear Team,

Please confirm on priority as mentioned refund status because still I have not received any amount.As confirmed by Spicejet team has refunded to you.

Kindly look it this matter.

Aside Spicejet team you also marked this email to Goibibo for transfer refund to me asap .

Rgds,

Rupesh Suri

[protected]

----- Forwarded message -----
From: Appellate Authority
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 June, 2020, 07:52:17 pm IST
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNR

We would like to inform you that amount of INR 1448 & INR 2036 has been refunded from our end dated 16th Jun'20 & would request you to contact your travel agency (GO IBIBO WEB PVT LTD) for refund claims. The refund amount will be as per their terms of contract.

In case of any further clarification please feel free to contact us.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 16/06/2020 15:00
To: ajay.[protected]@spicejet.com; [protected]@spicejet.com; hm.[protected]@nic.in; [protected]@spicejet.com; [protected]@spicejet.com; deepak.[protected]@gov.in; bsrai.[protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,


Please confirm ?????????????????????????????? how long time you need for small refund and from last 02 months you are making foolish to me in my critical time.

Are you giving refund to me or not .Clear it.

On Monday, 15 June, 2020, 03:32:35 pm IST, Rupesh Suri wrote:

Dear Team,


Confirm any TAT for refund( last 2 months already gone) and where is your commitment as done by Pallavi Madam by 2nd June 2020 and still not getting refund from spicejet.

That is very worst & pathetic service by your end.

On Sunday, 14 June, 2020, 07:44:29 pm IST, Rupesh Suri wrote:

How much time you need???? Any tentive period . Last 2 months you are lingering to me about my refund.you making foolish to me. That is harrasment by all you.

On Sunday, 14 June, 2020, 07:35:33 pm IST, Appellate Authority wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNR

Please be assured that our team is working upon priority regarding the refund pending in above PNRs & shall get back to you with an update at the earliest.

Upon a careful and meticulous review of your concern, we regret to inform you that we will not be in a position to process full refund in above PNRs.

We consider you a most valued customer and hope that you can appreciate our position in this matter. If we are able to accommodate you in any way that is within our company policy, we will be most happy to do so.

We seek your patience and cooperation in this regard.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 14/06/2020 12:06
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@nic.in; ajay.[protected]@spicejet.com; [protected]@rbi.org.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@govmu.org; [protected]@nic.in; [protected]@gmail.com; [protected]@nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG


Dear Team,


Finally I asking to you about for are you refunding to me or not otherwise after your harassment so long time to me in this Covid 19 & unemployment (me) I am doing suicide and all mishappening with my family for all of you responsible.Take care all of you for this tragedy with my family.

Rgds

On Saturday, 13 June, 2020, 11:08:52 pm IST, Rupesh Suri wrote:

Dear Mr.Singh and Team,


Kind for your information these tickets are cancelled in April 2020 (G9J49M-SG941 & HC7LFG-SG8704 )month that time 2nd lockdown was running and every time you are reverted about only refund status will be update on priority but not given the concrete revert and not serious about customer centricity and failure in code of conduct & compliance.


Please check first own office records about these tickets are cancelled in April 2020 then revert with refund status.

Your Pallavi Madam reverted (2nd June 2020 )about refund will be come on in next 5-7 days but still linger on by Spice Jet team and nobody taken responsibility as a seniority level.


My humble request to all of you refund to me without deduction immediately otherwise if I do suicide and any mishappening with my family because I and my family is suffering from critical financial crunch due to unemployment & Covid 19 problem then all of you ( SPICE JET TEAM) responsible and all Govt Seniors to this email marked about your failure about my refund from last 2 months & this type is your reputation in market about customer care.

All Govt. seniors to request please look it this matter because Spice Jet team is linger on my refund from last 02 months on senior level.

Please take care.

Rgds,

Rupesh Suri


Please take care

Please confirm are you giving or not refund to me about mentioned cancelled tickets are in 2nd lockdown.Please you check own records then revert.

On Saturday, 13 June, 2020, 10:01:46 pm IST, Appellate Authority wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNRs.

We would not be in the position to process the full refund in above PNRs as booking was cancelled before the announcement of 2nd lockdown. Further, we shall update you about the refund status of remaining amount at the earliest.

We seek your patience and cooperation in this regard.

Thanks & Regards,
Aadpreet Singh
From The Office of Appellate Authority, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 12/06/2020 14:17
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@spicejet.com
Cc: [protected]@nic.in; [protected]@rbi.org.in; ajay.[protected]@spicejet.com; [protected]@rbi.org.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@nic.in; [protected]@govmu.org; [protected]@nic.in; [protected]@gmail.com; [protected]@nic.in; [protected]@dgca.nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,

Good Afternoon,


As per Supreme Court order cleared about all airlines should be refund without any deduction of all cancelled tickets in Covid 19 problem to customers immediately but my refund is too long pending after so many trail mails sent to you.This email also marked to higher authority of airlines & Govt.ministry department ( PMO, DGCA, SUPREME COURT, CONSUMER COURT, FINANCE, RBI ) but not still getting refund and pallavi Madam has committed & given to me 5-7 days for refund release .

I have cancelled these tickets are due to covid 19 problem in world not to own personal reason and central govt. announced and confirmed in media as per MHA guidelines that time all booked tickets are automatically cancelled in pan india due to this Covid 19 pandemic problem in our all world and all airlines booked tickets complete refund get back to customers without any amount cutting as on ticket booked time.Please check with DGCA


So I request to you please complete amount without any deduction refund to me at ticket booked time not a mentioned refund amount. Kindly think as a human being for public in this Covid 19 pandemic problem in over all world.

If you are not give to me full refund then I will go to consumer court and i have already marked this mail to consumer department & PMO also due to delay in my refund after so many time I have sent to you refund request but you are not proper responding.

Rgds,

Rupesh Suri

On Thursday, 11 June, 2020, 09:40:04 pm IST, Rupesh Suri wrote:

Dear Team,

Good Evening,

Still I am not getting full refund without any deduction because that time all flights are stopped and tickets are also cancelled by Govt. in India due to Covid 19 problem and this email already marked to Hardeep Puri Sir, Consumer Court & PMO office because nobody given to me proper response and linger on my refund from last 2 months.

I am waiting for your positive revert back.

Rgds,

Rupesh


On Wednesday, 10 June, 2020, 11:57:25 am IST, Rupesh Suri wrote:

Dear Team,


Good Morning,

I have cancelled these tickets are due to covid 19 problem in world not to own personal reason and central govt. announced and confirmed in media as per MHA guidelines that time all booked tickets are automatically cancelled in pan india due to this Covid 19 pandemic problem in our all world and all airlines booked tickets complete refund get back to customers without any amount cutting as on ticket booked time.Please check with DGCA


So I request to you please complete amount refund to me at ticket booked time not a mentioned refund amount. Kindly think as a human being for public in this Covid 19 pandemic problem in over all world.

If you are not give to me full refund then I will go to consumer court and i have already marked this mail to consumer department & PMO also due to delay in my refund after so many time I have sent to you refund request but you are not proper responding.

Rgds,

Rupesh Suri

I am waiting for your positive revert back.

On Tuesday, 9 June, 2020, 07:08:50 pm IST, NodalOfficer wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below emails regarding pending refund under the above mentioned PNRs.

We truly apologize for the delay in processing remaining refund. Please be assured, we are already reviewing your request on the highest priority. We truly appreciate your patience. Kindly be assured, we shall update you on the pending refund (INR 1148 under PNR : HC7LFG) & (INR 2036 under PNR:G9J49M) as early as possible.

Assuring you our best attention at all times.

Thanks & Regards,
Pallavi Maini
From the office of Nodal Officer, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google

[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 9/6/2020 10:07 am
To: [protected]@spicejet.com; [protected]@spicejet.com
Cc: ajay.[protected]@spicejet.com; [protected]@spicejet.com; [protected]@nic.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; deepak.[protected]@gov.in; [protected]@nic.in; bsrai.[protected]@nic.in; [protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG


Dear Team,


Good Morning,


Still awaiting for refund as you committed in 5-7 days .Please confirm.

Rgds,

Rupesh Suri

On Sunday, 7 June, 2020, 09:04:09 pm IST, Rupesh Suri wrote:

Dear Team,

Please look it this matter seriously because already 5 days gone as you commited about my refund will be come and still i am not getting my refund of mentioned PNRs.

I also shared with all of you about my family financial condition is critical due to unemployment last 02 months in Covid 19 Pandemic problem and I am also not feeling well about this problem.If any mishappening with me about financial crunch then all of you responsible.

If you have not solution please tell me then I will go to consumer court because nobody responding on proper way to me.

Rgds,

Rupesh Suri

[protected]

On Tuesday, 2 June, 2020, 01:26:44 am IST, NodalOfficer wrote:


Dear Mr.Suri,

PNRs: HC7LFG & G9J49M

Greetings from SpiceJet!

This is with reference to the below email regarding the pending refund under the above mentioned PNRs.

Please find the attached response shared with you dated 31st May from our end in this regard. Further, we would like to inform you that refund is still under process. We deeply regret the delay in initiating the same due to limited resources available.

Further, please be assured, we are looking into the refund request for these PNRs on priority and would urge you to allow us 5-7 working days. We shall update you with the status at the earliest.

Assuring you our best attention at all times.


Thanks & Regards,
Pallavi Maini
From the office of Nodal Officer, SpiceJet Ltd
321|Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google


[protected] Original Message[protected]
From: Rupesh Suri [[protected]@yahoo.co.in]
Sent: 1/6/2020 8:58 pm
To: [protected]@spicejet.com; [protected]@spicejet.com; [protected]@dgca.nic.in
Cc: ajay.[protected]@spicejet.com; [protected]@spicejet.com; geeta.[protected]@nic.in; [protected]@gov.in; kamal.[protected]@spicejet.com; hm.[protected]@nic.in; a.[protected]@ias.nic.in; deepak.[protected]@gov.in; bsrai.[protected]@nic.in
Subject: Re: CANCELLED TICKET REFUND STILL PENDING OF THESE PNR NO.G9J49M & HC7LFG

Dear Team,

Good Evening

Still i am not getting my refund of mentioned booked ticket cancelled due to COVID 19 Pandemic problem in world.I booked my ticket through my bank account online.

Nobody response & not taking with sincerity about my matter request.So many times I called on mentioned your contact no's but nobody reverted from last 2 months.
As now I am unemployed and my family financial condition is critical.Please provide my refund on priority basis without failure otherwise i will go consumer court about my refund with penalty.
Kindly take seriouly this matter.

Rgds,
Rupesh Suri[protected]
On Friday, 17 April, 2020, 07:56:23 pm IST, Rupesh Suri wrote:

Dear Sir,
I have cancelled mentioned PNR G9J49M (DELHI TO SHIRDI ) & PNR HC7LFG ( MUMBAI TO DELHI ) due to COVID 19 problem & LOCKDOWN as per Government instructions BUT still I am not getting any did payment refund of cancelled ticket from your side as now in my bank account .
Please confirm cancelled ticket refund status because nobody reverted or not listening to me.Kindly provide refund to me on priority basis.

Rgds,
Rupesh Suri
[protected]

Dear Dinesh, Relax ! Your refund is under progress - Booking ID AMDSS8TVA...

This email was sent to me on 6th May 2020, I have being relaxing for almost 3 months now since the time I have asked for my refund.

I do understand about the situation, of this pandemic, but we need our refund as we are going through difficult time as well.

I had plan this trip with my family with different airlines, other airlines already did the needful, but never got the right answer from your team.

I would just request you to kindly refund my money as soon as possible.

Thank you

N6epj1jjm. Booked from kolhapur to delhi via hyderabad was cancelled on may 21st may. Via indigo
But there is no credit till date.

The status son gobibo shows refunded….

Please provide the refund details…

Priyanka raina
[protected]

My flight from Washington to Abu dhabi via Sri Lankan airlines got cancelled way back. I have not received my refund yet. This is very disappointing.