Ibibo Group / Goibibo Complaints & Reviews

My train ticket has been cancelled on 14 march and i didn't receive any fund do many i raised the complainant but there is no action taken. Due to covid condition i need my money. Could you please look into this and take strict action to them..

Hi team

This is one of the worst experiences with goibibo, i feel i’m being cheated and penalised for their mere irresponsibility, i had a planned vacation on the 4th april to singapore, but i gave the team a heads up in feb that i will not be able to travel due to covid that too with my 4 year old baby, the airlines got cancelled however the refund was made but the hotelier denied the cancellation, i was very clear to the team that it doesn’t make sense not refunding the amount rs 20, 000 during a lockdown period where there absolutely no chance of going out of country and singapore was locked down, not sure how they expect me to travel. I have written to the team some 20 times, and called some zillion times but the agents were least responsible in providing a resolution to this until today. To my surprise i get an email saying “hope you had a pleasant stay in the hotel’ i have been trying to submit a web form in the app but since it is showing as stayed i’m unable to submit a query and the call centres are not functioning, i am being traumatised with the unruly behaviour of goibibo team. I did not cancel because one of the executive mentioned if i cancel from my end i will not be able to get a 100% refund, this was recorded in one of the calls.

Request you to kindly process the refund in the original form of payment made: rs 20k

Booking id: htlq5h4685

Subject : booking not confirmed while fresh booking done through credit shell (Pnr no. Zcq3fr) against cancellation of flight due to lockdown for pandemic covid-19

While fresh booking of air ticket is done yesterday ie. 21st may' 20 against credit shell of above pnr, booking is not confirmed in spite of successful payment of difference of fare. Please resolve the issue as i have already paid the difference of fare through my credit card on priority or otherwise refund the full amount before proceeding to litigation.

Regards,

Sibsankar sengupta
Email :[protected]@rediffmail.com
Mob : [protected]

Booking pnr kxehf3 booked through goibibo. I cancelled flight by agreeing to bear cancellation charges. Original booking amount 30, 102, after cancellation charges 23110/-. But instead of crediting to bank, they have illegally put it as gocash, which is their wallet. Please help

I have booked a flight from bangalore to ahmedabad but i have not logged in the app with maction id from my bank statement please look into it

Othpg[protected]ibibo group gurgaon

The return tickets from jaiour to mumbai booked via kotak app from goibibo. The airline (Go air in this case) cancelled the tickets due to lockdown. Airline refunded ticket amount. But goibibo has not refunded the amount yet.

We make train tickets through goibibo portal against pnr no.[protected], journey 25.05.2020, but all tickets of indian railways are canceled on 17.05.2020 due to covid-19, indian railway cancellation charge dated will be returned into goibibo account. 18.05.2020, but the amount that we have not received from our account, we again remind you that there is no response from your customer service and no other contact which we are unable to.
You are kindly requested to arrange for a refund of our payment rs.2010/-, avoid any legal case.

Sir i booked ticket for 10 th of june from bombay to jabalpur spicejet..My ticket has not been bopked but the payment has been deducted from my bank act. kindly look into the matter and refund the money back...

Booking id -GOFLD344B[protected]

Name prakriti narang

Dear team

Greetings!

This mail is in ref. To my booking id htlrnm32tz.

I booked a hotel on 24th feb. 2020 with full advanced payment of rs. 4953.00.

I cancelled my booking much before the deadline. It is very unfortunate that i am still awaiting and struggling to get back my own money (Refund).

I had talked to mr uday singh and dharmendra on support team. They said refund initiated in the goibibo’s gocash wallet (Virtual cash). That is against the booking policy.

As per t&c of my booking, my booking was covered under free cancellation till 11june, 2020. I am entitled to get full refund of my advanced money in case of cancellation. My refund should be processed into my original source of account i. E. Credit card. But company forced customers to get refund in wallet (I. E. Virtual money). Its totally unacceptable.

It’s complete deficiency in service at company's part for not processing the refund and this act is the offence of conspiracy punishable under section 120b under indian penal code, sections 420 (Cheating), 406 (Criminal breach of trust) and 34 (Common intention).

I request to please process the refund amount into my original source of account (Credit card) without any delay. Its very much clear that due to covid pandemic, goi has not prohibited or imposed restrictions on any company to process refunds/payments and even instructed that all online channels of payments are operational without restrictions.

I hope for your prompt reply and necessary action.

Thank you
Satish mittal

I have forget my gmail password. while restoring the same they are asking me to enter the OTP which they had sent to my secondary email i.e [protected]@ibibo.com.

But due to non availability of the site I am not able to check my email.

Please help me in this matter ASAP.

Hi,

Myself Syed RHAMATHULLA

Amount of rs 3.60 has put on hold from my account without any reason. When did it will be cleared?

Same thing Its happen on last 2 week back they kept 602 on hold without any reason so plz refund my amount for both one .

Hi

I am dhiraj baranwal and i booked a ticket with pnr-uefcrx, airline-goair with goibibo. Departure date was 23rd march 2020, this flight cancelled and i received airline message and email while goibibo app is showing as travelled for this pnr, which is wrong. I written to goibibo and they asked to reschedule directly at airline and then i rescheduled at goair on 07/04/2020 and paying 18k extra for departure 17th april 2020, and this flight also cancelled. Now it has been more than a month and go-ibibo or airline not providing and credit note or and credit shell for future, they are always responding that they are working wit airline team and would get back to me. It is very frustrating to receive the same reply after a month of actual departure date. Please help me and provide the clarity on credit note or credit shell.
Invoice no: [protected]uefcrx
Invoice date:07/04/2020
Invoice value: 29, 856

I haven’t received any messages of refund from @goibibo nor from @airindiain i have to take my flight on 16th march PNR Y55G8 flight number AI-879 its been more than 2 months.I don’t know when will i get my refund

Pnr mbignj & i8etqs, refund processed by spicejet on[protected] but the customer care team at goibibo does not bother to check. They say amount is updated as a credit shell with spicejet. I have sent them the screen shot of goibibo app & also spicejet website which says not credit shell for these pnr's. No response to the email. Ticket was raised for the same but closed without contacting me by their executive rosy

I have my train bookings on 9th may2020 of Rs2751 and on 10th may 2020 of costs Rs.390, but due to lockdown train got cancelled, but still the amount has not refunded please make it as soon as possible

I have booked a ticket for 10th may journey through goibibo but due to lockdown, indian railways has already cancelled all trains from there side. My ticket pnr no. [protected] cancelled on 3rd may but my refund is not processed by goibibo team. There self help section has prefed answers which are not resolving my query and my refund is still lying with them. Goibibo all customer support is not operational and they haven’t refunded my amount this today i. E 18th may. Request your support in getting the refund of 2350/- on priority.

Ashutosh
[protected]

I have booked three train tickets which has journey on 9th and 10th may 2020, but because o lockdown, tickets got cancelled automatically, but till now the money is not yet refunded, please refund as soon as possible, orelse I will complaint to your higher authorities

Hi,
My father who is a senior citizen has a booking for chicago pnr : szkz74, on 22nd june, name: vilas dangarwala
2nd pnr:t3dajf which is on 13 thaug is mine, name is sneha dangarwala and return for both o[censored]s is on 10th sept
Since he is senior citizen, i don’t want to take a risk of his health by making him travel due to corona virus.
I need to cancel both the tickets due to risk involved of his health.
Please let me know the options if we can have open ticket or a refund.

My Twitter account is linked with my mail id [protected]@ibibo.com
Now I forgot my password it send link to my linked ibibo mail id which is not available now

My ticket with pnr no. [protected] get cancelled automatically due to lockdown on 2nd may 2020. I have also get message by irctc that your train is cancelled due to covid 19 on 2nd may.

But still refund not get credited in my account why?? 15 days already gone. I have done this booking by goibibo account [protected].

Please check and refund my money.