Ibibo Group / Goibibo Complaints & Reviews

I have 2 train tickets booked for 19th May and 26th May with Goibibo which got cancelled by government due to lockdown of covid-19. I got the refund intiated message from irctc on 17th May for both the tickets. It's been 11 days now but Goibibo has not initiated my refund yet. My PNR details for the tickets are mentioned below.
Pnr# [protected]
Pnr# [protected]

Hello Team,

This is Apurba Ghosh and I have 2 PNR with Goibibo for Indigo.
First PNR is WHDF9P, Journey date was: 30th May 2020 from CCU to IXZ, thats already cancelled from their end automatically and credit shell enabled on the same. That suppose to be FULL REFUND at my original payment source(Credi card/Bank). That's not accepted.

And also problem is with another PNR : FF7PK, Journey date was: 5th June 2020 from IXZ to CCU, You can see that as they cancelled 30th May 2020 Journey from CCU to IXZ so how we will use return journey? It's a common sence So you should automatically cancel the PNR: FF7PK and get REFUND to me. But they are not taking this seriously.

NOTE: If Goibibo unable to do that then I need to take CONSUMER LEGAL action on the same. As you have automatically cancelled the PNR WHDF9P(Dated. 30th May 2020), but still not received REFUND on the same. You suppose to REFUND as the flight has been cancelled from your end but you have enabled Credit Shell, WHY I WILL ACCEPT THE SAME?

So I have to take LEGAL ACTION, IF I NOT RECEIVE FULL REFUND for my both PNR.

Regards,
Apurba Ghosh
Contact: +91 9903**4410

I am writing to you to raise an issue about: train services

The issue that i have experienced was: hi team,
My name is Biren. My registered mobile no with goibibo is [protected]. I have two train tickets booked for may 19th and may 26th. Now that govt has cancelled all the train due to covid situation i have received an sms from irctc on 17th May stating that the amount will be refunded within 3 to 4 days and it's been 12 days i have not received the amount yet from goibibo.Not even received the refund initiated message from Goibibo yet.Ideally when we book directly from irctc if they refund we get it in 2 3 days. I had couple of tickets for march which i had booked directly from irctc for which i got refund in 3 days. But this goibibo is not refunding my money.

I have the details from irctc that the refund was processed on may 17th.
The PNR number are:
PNR# [protected]
PNR# [protected]
. There is noway to contact the goibibo customer. Their online assistance is worst big time. I would request you to escalate this to the highest possible level and get the amount refunded to the original payment mode asap.

Regards,
Biren

Dear goibibo
PNR - PITL6Z
last name - singh
Indigo issue credit shell for this PNR but on your site(goibibo) its saying NO CREDIT shell for this PNR
Attached are the images kindly check
Indigo clearly mentioned that goibibo is travel agency for this PNR
You dont have a customer care
Neither am i able to talk to any of your agents
Attached are images kindly check
Contact me
[protected]@gmail.com

Pnr tbcsmm, nyvesm & v74ckp got auto cancell due to covid19 lockdown. As per the communication from airline spicejet, they have refunded full amount to goibibo but goibibo is issueing credit voucher and blocking our money. A huge amount of money is blocked by goibibo. I'm requesting you to plz look into this and help me in getting refund in original mode of payment.

My journey date 16th March but some personal reason Iam changed my journey date 23 march Iam call indigo Air payed extra 3500 rs. but due to the lockdown my flight is cancelled. So Iam waited Iam call to indigo Air. For my refund amount they said they allredy pay to gobibo 13848 for the refund amount. But Iam call to the customer care no body coming to contact. MY PNR NNDC9K. My email is:[protected]@gmail.com

I had booked air tickets through goibibo for my journey on 7th may 2020 mumbai-chennai sector by vistara airlines. Since the flight was cancelled due to covid 19, through much persuasion vistara airlines had agreed for full refund. They have informed me that they have sent the papers to goibibo on 13th may 2020 for full refund of my tickets. However goibibo is not responding properly as a result of which i have not received the refund amount till date. I am a senior citizen and i very rarely travel by air/train. I would therefore urge you to please look into the matter and arrange for refund of full amount at the earliest. When vistara airlines have sanctioned for full amount of refund, i am not able to understand as to why goibibo are not releasing payment. The pnr no. Is v5eyxt. Thanks.

I am writing this mail with extreme dissatisfaction with how goibibo has handled my refund for pnr mk99gt.
Refund processed by indigo : 20, 716/-refund received from goibibo : 13, 286/-amount deducted by goibibo — 7, 430/-
Let me give you the full context here.
- i booked a mum-dubai return flight (6-jan-20 onward & 11-jan-20 return)- the return flight (Dubai to mumbai) got cancelled on 11-jan on account of bad weather and we were reallocated a 12-jan flight - the 12-jan flight again got cancelled - since both flights got cancelled from indigo and we were not even given any information on when the next flight will take off and to add to it, we were not even given any accommodation for the extended stay so we had to bear 2 day's of extra cost towards hotel stay - we realized that a few emirates flights were taking off so after having left with no alternative, we had to book us on the same at the last moment, which also cost us a bomb.
Now, goibibo is additionally charging us ~7.5k towards this cancellation. I find this totally unprecedented and uncalled for. Hence, i would request if you could reconsider this and transfer the remaining refund amount asap.
Thanks in advance!!

Booking ref Id: RBN659UHAMZ I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now.

I have booked bus ticket via goibibo, and then cancelled them. its been over a month now and they haven't refunded my amount back.sine 20 days i have trying to call customer care but not reachable as mentioned on the company website the refund process takes a maximum 7-14 days but in my case its been over a month now.

Pnr/booking id: rbn55q29jn9
Bus: hyderabad to bhimavaram
Travel date: 8th may
Reason: bus has been canceled by service provider due to extended lockdown.

1. Flt booked vide id : N6EHD3J8L for 19 Mar 2020 was cancelled. But goibibo showing "TRAVELLED". No refund issued till date. No option on webpage. Mailed many times but not response..

2. Return flt booked vide id: NAKRU4ZNI for 31 mar 2020 was cancelled by Airasia. But goibibo showing "travelled". No cancellation /refund option on webpage. Mailed many times but not response..

A refund was processed by my carrier on 20 March, same was processed by Goibibo on 12 April. I haven't received anything till date. I am not able to contact customer care. Email is unresponsive. Web form is not working for me. I am not able to contact Goibibo by any means and they are not processing my refund of 24, 0063.
PNR QEKMKI

Goibibo issued credit voucher and its amount is less than booked amount where already travel insurance paid. Now when i booking new ticket credit shell is not working. No proper communication

I have tried reaching goibibio on their chat app, customercare numbers and emailed to [protected]@goibibo.com but no response from them at all.

My booķing id is : amduq4lql

When i reached airline customercare thay said i should ask for voucher through goibibo.

2 days back i got a message that 34, 407 is refunded. I asked for refund voucher which is issued by british airways for full amount paid.

Instead without contacting they cancelled it refunded less than 50% which is not acceptable. The amount is yet to be credited.

I want a refund voucher given by british airways for full amount.

My flight with pnr n32i8g and case no. 52331798 was resolved by air asia by providing the refund to goibibo (Email proof attached). However goibibo has unethically retained the money for themselves and giving me a credit voucher only. Moreover goibibo is not reachable on phone nor do they respond on emails. I need to get the refund which is rightfully mine.

Hi i am book a ticket on 3 months ago and the ticket was already cancel because of corona virus on 15 march and i am calling goibibo customer executive and he say your money will reflected on your account only 2 day and after 1 week i will cal again and he says your money sent to you account and money never received and then i will cal again many times but there is no response in customer care and self support app every time same answer 2-3 day we will working on this
Very bad experience with your company and disappointed and i will never book any ticket on goibibo very bad experience very bad service
Near about 3 month till now money not received 👎👎👎👎

While making payment for vodaphone - payment has been credited to your account on 22/5/20 ref no[protected] union bank of india net banking amount rs 604.58 time 11.12.49

In my case, my cancelled ticket has been re-opened by goibibo.com and no notification was given to this effect. Today (24th may 2020) when i logged in into my account on to their website, i found a notification in red color stating
"dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request."
Infact i have a cancellation voucher from them on 27th april 2020.
When i call up airlines to get info, they direct to the travel agent saying they do not know the agreement between airlines & goibibio. After several tries to connect goibibo, if one fine day, we are lucky to get connected, we are directed to the airlines saying we can contact airlines as they do not have any updates.
It sounds as if we have turned beggers.

Flights has been cancelled for my booking id ndcumggbt and ndcu6hgbt for 2 return tickets for myself and my wife from chennai to detroit for 27th april 2020 and return from detroit to chennai for 19th may 2020 due to covid19. I had booked 3 tickets and cancelled due to covid 19 on 5th april and i have received refund for 1 ticket with booking id ndculggbt on 8th april 2020 but still its more than 45 days and i have not received the refund for 2 other tickets. Currently i see a status like this — "dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request" in my account in goibibo for both booking id ndcumggbt and ndcu6hgbt. I had received cancellation mail on 5th april 2020 for 3 tickets and received refund only for 1 ticket with booking id ndculggbt. I have received mail saying refund will be given but now i see the message -"dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request". I never requested to abort the cancellation anytime
Please help me refund the amount soon.