Ibibo Group / Goibibo Complaints & Reviews

My flight with pnr n32i8g and case no. 52331798 was resolved by air asia by providing the refund to goibibo (Email proof attached). However goibibo has unethically retained the money for themselves and giving me a credit voucher only. Moreover goibibo is not reachable on phone nor do they respond on emails. I need to get the refund which is rightfully mine.

Hi i am book a ticket on 3 months ago and the ticket was already cancel because of corona virus on 15 march and i am calling goibibo customer executive and he say your money will reflected on your account only 2 day and after 1 week i will cal again and he says your money sent to you account and money never received and then i will cal again many times but there is no response in customer care and self support app every time same answer 2-3 day we will working on this
Very bad experience with your company and disappointed and i will never book any ticket on goibibo very bad experience very bad service
Near about 3 month till now money not received 👎👎👎👎

While making payment for vodaphone - payment has been credited to your account on 22/5/20 ref no[protected] union bank of india net banking amount rs 604.58 time 11.12.49

In my case, my cancelled ticket has been re-opened by goibibo.com and no notification was given to this effect. Today (24th may 2020) when i logged in into my account on to their website, i found a notification in red color stating
"dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request."
Infact i have a cancellation voucher from them on 27th april 2020.
When i call up airlines to get info, they direct to the travel agent saying they do not know the agreement between airlines & goibibio. After several tries to connect goibibo, if one fine day, we are lucky to get connected, we are directed to the airlines saying we can contact airlines as they do not have any updates.
It sounds as if we have turned beggers.

Flights has been cancelled for my booking id ndcumggbt and ndcu6hgbt for 2 return tickets for myself and my wife from chennai to detroit for 27th april 2020 and return from detroit to chennai for 19th may 2020 due to covid19. I had booked 3 tickets and cancelled due to covid 19 on 5th april and i have received refund for 1 ticket with booking id ndculggbt on 8th april 2020 but still its more than 45 days and i have not received the refund for 2 other tickets. Currently i see a status like this — "dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request" in my account in goibibo for both booking id ndcumggbt and ndcu6hgbt. I had received cancellation mail on 5th april 2020 for 3 tickets and received refund only for 1 ticket with booking id ndculggbt. I have received mail saying refund will be given but now i see the message -"dear customer, there will not be any refund applicable for your booking, as we have aborted the cancellation placed by you as per your request". I never requested to abort the cancellation anytime
Please help me refund the amount soon.

I had booked 3 return tickets from chennai to detroit in usa for april 27th 2020 and return from detroit to chennai for 19th may 2020. But due to covid19 and since all international flights were cancelled, i had cancelled my tickets on 5th april 2020. I have received refund for 1 ticket on 8th april 2020 but did not receive refund for 2 other tickets. I tried all ways to contact them but i am not getting a proper answer from goibibo. Currently i see a message in my goibibo account saying there is no refund for my tickets. Kindly help me with the refund process

Booked 5 tickets for trujet 2t-144 on 18 may 2020, departing time 21:25 with pnrs ef22e2 and u22e8b.
The flight is cancelled due to corona outbreak. Due to the reason being the flight itself is cancelled im eligible for a full refund of rupees 7552.
But rupees 368 was refunded.

For the same flight, i booked 2 more tickets on easemytrip.com with pnr e592e5 and p43a24 and the amount was fully refunded which means it the problem with goibibo and not the airline.

Do see that the refund is correct.
Anticipating reply.

I have booked flight ticket through goibibo, for journey 15-apr-20 from pune to lucknow. But flight was suspended due to a nationwide lockdown.

At 05-may-20 i have raise a request for refund at goibibo, but 18 days have completed after raising request and still i have not got refund.

Pls provide my refund urgent.

Pnr - dfeftr

My train ticket has been cancelled on 14 march and i didn't receive any fund do many i raised the complainant but there is no action taken. Due to covid condition i need my money. Could you please look into this and take strict action to them..

Hi team

This is one of the worst experiences with goibibo, i feel i’m being cheated and penalised for their mere irresponsibility, i had a planned vacation on the 4th april to singapore, but i gave the team a heads up in feb that i will not be able to travel due to covid that too with my 4 year old baby, the airlines got cancelled however the refund was made but the hotelier denied the cancellation, i was very clear to the team that it doesn’t make sense not refunding the amount rs 20, 000 during a lockdown period where there absolutely no chance of going out of country and singapore was locked down, not sure how they expect me to travel. I have written to the team some 20 times, and called some zillion times but the agents were least responsible in providing a resolution to this until today. To my surprise i get an email saying “hope you had a pleasant stay in the hotel’ i have been trying to submit a web form in the app but since it is showing as stayed i’m unable to submit a query and the call centres are not functioning, i am being traumatised with the unruly behaviour of goibibo team. I did not cancel because one of the executive mentioned if i cancel from my end i will not be able to get a 100% refund, this was recorded in one of the calls.

Request you to kindly process the refund in the original form of payment made: rs 20k

Booking id: htlq5h4685

Subject : booking not confirmed while fresh booking done through credit shell (Pnr no. Zcq3fr) against cancellation of flight due to lockdown for pandemic covid-19

While fresh booking of air ticket is done yesterday ie. 21st may' 20 against credit shell of above pnr, booking is not confirmed in spite of successful payment of difference of fare. Please resolve the issue as i have already paid the difference of fare through my credit card on priority or otherwise refund the full amount before proceeding to litigation.

Regards,

Sibsankar sengupta
Email :[protected]@rediffmail.com
Mob : [protected]

Booking pnr kxehf3 booked through goibibo. I cancelled flight by agreeing to bear cancellation charges. Original booking amount 30, 102, after cancellation charges 23110/-. But instead of crediting to bank, they have illegally put it as gocash, which is their wallet. Please help

I have booked a flight from bangalore to ahmedabad but i have not logged in the app with maction id from my bank statement please look into it

Othpg[protected]ibibo group gurgaon

The return tickets from jaiour to mumbai booked via kotak app from goibibo. The airline (Go air in this case) cancelled the tickets due to lockdown. Airline refunded ticket amount. But goibibo has not refunded the amount yet.

We make train tickets through goibibo portal against pnr no.[protected], journey 25.05.2020, but all tickets of indian railways are canceled on 17.05.2020 due to covid-19, indian railway cancellation charge dated will be returned into goibibo account. 18.05.2020, but the amount that we have not received from our account, we again remind you that there is no response from your customer service and no other contact which we are unable to.
You are kindly requested to arrange for a refund of our payment rs.2010/-, avoid any legal case.

Sir i booked ticket for 10 th of june from bombay to jabalpur spicejet..My ticket has not been bopked but the payment has been deducted from my bank act. kindly look into the matter and refund the money back...

Booking id -GOFLD344B[protected]

Name prakriti narang

Dear team

Greetings!

This mail is in ref. To my booking id htlrnm32tz.

I booked a hotel on 24th feb. 2020 with full advanced payment of rs. 4953.00.

I cancelled my booking much before the deadline. It is very unfortunate that i am still awaiting and struggling to get back my own money (Refund).

I had talked to mr uday singh and dharmendra on support team. They said refund initiated in the goibibo’s gocash wallet (Virtual cash). That is against the booking policy.

As per t&c of my booking, my booking was covered under free cancellation till 11june, 2020. I am entitled to get full refund of my advanced money in case of cancellation. My refund should be processed into my original source of account i. E. Credit card. But company forced customers to get refund in wallet (I. E. Virtual money). Its totally unacceptable.

It’s complete deficiency in service at company's part for not processing the refund and this act is the offence of conspiracy punishable under section 120b under indian penal code, sections 420 (Cheating), 406 (Criminal breach of trust) and 34 (Common intention).

I request to please process the refund amount into my original source of account (Credit card) without any delay. Its very much clear that due to covid pandemic, goi has not prohibited or imposed restrictions on any company to process refunds/payments and even instructed that all online channels of payments are operational without restrictions.

I hope for your prompt reply and necessary action.

Thank you
Satish mittal

I have forget my gmail password. while restoring the same they are asking me to enter the OTP which they had sent to my secondary email i.e [protected]@ibibo.com.

But due to non availability of the site I am not able to check my email.

Please help me in this matter ASAP.

Hi,

Myself Syed RHAMATHULLA

Amount of rs 3.60 has put on hold from my account without any reason. When did it will be cleared?

Same thing Its happen on last 2 week back they kept 602 on hold without any reason so plz refund my amount for both one .

Hi

I am dhiraj baranwal and i booked a ticket with pnr-uefcrx, airline-goair with goibibo. Departure date was 23rd march 2020, this flight cancelled and i received airline message and email while goibibo app is showing as travelled for this pnr, which is wrong. I written to goibibo and they asked to reschedule directly at airline and then i rescheduled at goair on 07/04/2020 and paying 18k extra for departure 17th april 2020, and this flight also cancelled. Now it has been more than a month and go-ibibo or airline not providing and credit note or and credit shell for future, they are always responding that they are working wit airline team and would get back to me. It is very frustrating to receive the same reply after a month of actual departure date. Please help me and provide the clarity on credit note or credit shell.
Invoice no: [protected]uefcrx
Invoice date:07/04/2020
Invoice value: 29, 856