Ibibo Group / Goibibo Complaints & Reviews

I have booked airindia flight tickets for my wife (Alekhya) and daughter (Vendanshi) through goibibo. Ticket details — pnr-jmthh booking id: tua46b7k0 on feb 2020- 25 (India-hyd to germany-frankfurt) for the journey on mar 2020-20.
Flight got cancelled due to corona virus issue.

The total amount paid is inr 54488 and refund amount mentioned by goibibo is inr 2892.
As the flight itself is cancelled due to the corona virus, as a customer i should get the full refund.
Kindly consider my complaint and help in getting the full refund from goibibo.
The below is the mail from goibibo on refund.
Invoice of ticket is attached as attachment.
&
Dear alekhya rani,

We have processed the refund for your flight booking with transaction id goflice9c[protected]. You will receive a refund of inr 2892 as per the refund policy for this booking.

Refund break-up
Amount paid - inr 54488
Cash refund amount - inr 2892

Kindly note that the exact date for refund depends on your bank. Typically you should receive the money in your account in 4 to 5 working days. You can check your current refund status of this booking by clicking https://go.ibi.bo/hEG2Nd4J95

Thank you for choosing goibibo!
&

Dear sir my PNR no [protected] and PNR [protected] cancel ticket not refund my amount please refund my amount as soon as possible

I have booked an airasia flight ticket from delhi to guwahati on 11 april 2020. Flight is cancelled due to covid 19. So i had request for my refund to both airline and goibibo. Airline has told that they had refunded the amount to goibibo but now goibibo gave a message that a credit voucher has issued for the amount provided by airline. I don't want credit voucher i want my refund amount back. My pnr no ktenty. Please help me

The pnr numbers wer5jh, l62ujc, qewz4e, b4u19l are cancelled and reported refunded the cancelled amount through the reference no. 65624363, 65621453, 65621115, 65622055 of payment gateway, are not credited to my credit card account so far. Please check and ensure the credit of cancelled amount to my credit card account. Since, the same is delayed for long time, any further delay, need to pay the interest.

Please check and confirm the payment

Kallatti d. G.

Why not refund on my domestic flight booking pnr no VGZV2S dute corona virous deases.Who are u to decided our rescheduleing plan.I buy ticket on my money not yours money.

Hello, sir / madam i have booked a flight ticket from ahmedabad to varanasi for journey 30th apr 20 from online (Goibibo) of rs. 6894. But due to the covid-19 issue flight was suspended.
The tickets below belong to my mother, brother, and my son.
This is my query for return of flight ticket number r3e8jl
Please return the full ticket amount as soon as possible, as we did not travel due to lockdown
I tried to call your customer service to cancel this ticket, but it didn't help me much
To help you, i am forwarding an old email when i got a ticket.

Kind regards —
Azad chauhan

Hi,

I have booked ticket on 7th april through goibibo for air india flight - maa - sfo, pnr - hkcmq and confirmation no: confirmation number tuanms9t3.

Air india has issued the statement for refund. I am trying for more than 10 days to contact, through mobile and gia app and chatbox, but in fail and not proper response from your end. Even send email to [protected]@goibibo.com still didnt got any response.

This is not their first time, always goibibo response is very poor and pathetic

Sir
My Name is MD Irfan I was travel Hyderabad to Gaya journey date 15/4/202/ all airlines flight are cancelled due to lockdown period we have no longer travel through my amount have returned

Pnr no.:- zgf4nv or resch_zgf4nv
Travel date:- 27/mar/2020
From - ixb (Siliguri) to idr (Indore)
The above travel date is rescheduled to 25/mar/20 because of change in plan due to corona virus outbreak and airline charges the huge amount for rescheduling this dates. The indigo airline publish a publication for change of plans between 12th to 31st mar, 2020 and won't be charging any change fees. And later on government also declares the complete lockdown in india in this reschedulable period. However the airline taking this reschedule charges from consumers. This period is come under non service period for domestic airlines. So, please provide the rescheduling amount back or any other cash wallet.

Refund full amount due to flight got cancelled and service is not provided by company on dated 25/03/2020 due to complete lockdown and covid-19 outbreak by government.
My booking id:- m6ezgf4nv
Travel date:- 25/03/2020
From:- ixb (Siliguri) to idr (Indore)
If the company is not going to fly its flight for the date 25/03/2020 and how company taking the booking of this dates and charging the different types of charges to the consumers. The company not refund my full amount till dated 29/04/2020 and declares to provide refund amount on dated 28/04/2020 after taking the huge amount of airline charges. On the otherhand the government of different states lockdown the states for tourist before 25/03/2020 then how the travellers go to travel in this pandemic condition of corona virus. Indigo also saying in newspaper for change of plans? Consumer feel free for any kind of changes. And now the airlines taking the different charges from consumers. I request you to please provide the full refund amount as soon as possible.

I have booked 5 no of room for
(1) chandigarh hotel on 23 may to 24 may 2020 of amount 7878
(2) manali hotel on 26 may to 29 may 2020 of amount 38938
(3) amritsar hotel on 02 june to 03 june 2020 of amount 6116 thru goibibo.
All hotels booking are free calculation. Do to covid-19. I have canceled my all 3 hotels booking on 24 april 2020. It is refund to total amount 52932/- to gocash+ instead of my payment gateway. So my amount is block for next trip
So please check & get refund my amount to my account
Kaushik sarvan
[protected]

Booking ID GOFLI[protected] dated March 5, 2020, 7:12 p.m.

I was booked foraii679 for journey on 18/4/2020 from coimbatore to mumbai under pnr z09tp. As the flight is cancelled due to covid19, i requeest you to kindly refund the full amount at the earliest. I have not recd any information, from your end so far. The airlines asked me to follow it up with you for refund. Kindly oblige. I am a senior citizen, and do not travel frequently. Should you require any further details, please let me know.

=rukmani jayaraman (Senior citizen) ([protected])=

Dear sir, i would like to raise a complaint against the hospitality industry under your supervision. My complaint is in regard to the hotel booking through goibibo app, i have booked an property the cinderella hotel on 25th april 2020 ref booking pnr [protected] goibibo booking idhtlmku5kex amount pad - rs.34809. The booking was free cancellation option till the check in time. Due to an covid situation i have changed the plan and called the...

Hello, its extremely difficult to connect to you. I have been a long time customer of go-ibibo and this is not the kind of treatment i deserve.

Regarding the subject cancellation, i have received the following email from air-asia. But there is no response from your end. Please refund the same as this is already processed from airlines.

Apr 21, 2020, 4:37 pm (6 days ago)
Nodal officer
To: "[protected]@gmail.com"
Date: apr 21, 2020, 4:37 pm
Subject: [protected] re: cancellation of pnr dt613v - & nushpf[protected]

In regards to your request for a refund of your pnr dt6i3v and nushpf, we would like to inform you that your request has already been initiated for full refund on date 08-april-2020 and the same will be processed back to the travel agent's account

I have 2 railway bookings done through goibibo on 16th april from kalaburgi to ltt junction. Pnr [protected] and 2nd ticket reference id is trnafm70u14860. Due to lockdown extenshion train was cancelled and after that i raised complaint on goibibo many times for refund 1st they said i will get refund 24hr+3days bcoz i done the booking from private bank. Later after few days they said it will take 24hr+5days. I again waited now its more than 9days and yet i have not received my refund money. Also they have closed the ticket without resolution and i think they have blocked my number bcoz i am unable to reopen the ticket and i am not getting any response. Such pathetic service and why they are not refunding. I am following the policy as per goibibo but now they are not even responding. I am taking this issue to social media on facebook, twitter, consumer forum. I am not gonna stop until they refund my money. My mobile number is [protected].

This is aprajita dubey, i attached my details. Pls see the attachment... I booked my flight through goibibo in spicejet, due to lockdown in all cities flight was not take off, and u know very well that their should be no cancellation charge applicable in this situation, but goibibo didn't return my money... Airline return half money i'm credit shell, but goibibo deducted my half money.. Even no any customer support are active in this time, only computerised reply i receive but answer is always incorrect...

I have booked a ticket from hyderabad to agra cant for 23rd march (Journey date) with booking id trndfkyqo4wyba, i have cancelled the ticket on 21st march due to covid-19 outbreak, but have received refund of rs 165/-, though the goibibo site is showing the refund amount of rs 429/-. There is no break up details also for the deduction of amount. Original ticket amount paid rs 644.

We hv made booking of seven hotels rooms through goibibo and due to covid 19 and change of visa rules we were not able to visit as such we have requested them to cancel our booking and refund our booking amount. But they have not responded nor they are picking up phone calls and emails. They are well aware that flights are also not plying but they are given us excuse that their alliance hotel partners are not giving response and as such we are facing acute harrassment. Kindly resolve our issue by issuing appropriate directions to the company. Our booking ids are:
Htl74z24cu
Htl2u9pswz
Htlrf3k87p

Dear sir,
I had booked 4 tickets from goibibo which were 100% refundable for which i had paid full amount prescribed by goibibo. I had cancelled my all tickets on 5 april 2020. As of today i have not received the refund from goibibo. Also as per goibibo policy for every 2 hours delay i must get rs.100/- for every tickets. That also i havent received till today. May i know when can i get the full refund plus gocash+ amount. Any please reply soon otherwise i have to approach to the concern court authority for the same. I also called the customer care number 8 days back. They said you will get the entire refund at the earliest. But no refund received till today.
Pnr goibibo provided me as below:
1) n3tisi
2) n989kg
3) p3pw9v
4) l5r7uc.

With blessings of shri saibaba, shirdi
Regards,
Vinod dnyandeo gondkar
[protected]@yahoo.com
Hotel sai palkhi,
Near saibaba temple, opp. Sai complex,
Shirdi
+91-[protected],