Ibibo Group / Goibibo Complaints & Reviews

I had booked flight tickets (Booking id: p3ycnu) for bangalore-london (10th april) and london-bangalore (19th april) through goibibo. My airline was british airways. It was a family vacation (Me, my wife and two children). The flights got cancelled due to covid-19. I have asked for a full refund from goibibo. They are stubbornly refusing to give me the refund (Inr 222258). Goibibo has been making many excuses.

Goibio is telling...

I had booked a hotel via goibibo (Booking id htljf4385t), which i had to cancel for change of plans. The cancellation is eligible for a full refund if done before 1 june 2020. I have cancelled my booking on 24 april 2020 but i have received refund in my goibibo wallet, not in my bank account. This is wrong since i was not informed that the refund will be done to goibibo wallet and not to my bank account.
Please refund it to my bank...

Dear team,

I have a flight booking details of which are as follows (Ticket attached herewith):

Pnr: s4hthq
Date: mon, 27 apr 2020
Bali (Dps) to kuala lumpur (Kul) to hyderabad (Hyd)
Big member id[protected]

Due to covid-19 the flight has been cancelled. I had placed request for credit on live allstar chat. However, credit is not reflecting in my big membership account...

There is no option to delete the account permanently.

I tried to contact the customer care but of no use.

Kindly delete my account....

I have booked flight from Mumbai to Chennai at 21st March 2020 but due to corona, I try to re-schedule my flight via app but nothing happen my request show rescheduling request is in progress. Then I called customer care and ask for re-schedule my flight they said they will call back me. I didn't get any response from them.

Today suddenly I got a response from them and my request cancel and that ticket is showing I traveled...

Dear sir
I booked my e-ticket online from goibibo.com on 12 march 2020 for the date of journey 19 April 2020. PNR number for this ticket is [protected] and Goibibo transaction ID is TRNAFLH4KAZC5A. I Could not travel by this ticket due to cancel the train by Indian railway on 15 april 20. That train suspended from 15th April 20 to 3rd May 20 for the prevention of pandamic covid19.

And i have received a email from IRCTC...

I booked my flight ticket through goibibo.com for flight from toronto to bangalore via paris for march 24th, 2020 for an amount of inr 37495

The pnr for this booking h4gq72.

Despite cancelling the flight on goibibo.com due to covid-19 outbreak, they have not yet processed my cancellation request and it is still in the status "refund request in process" (Screenshots attached)

First they tried to...

I have booked flight ticket from pune to lucknow for journey 15th apr 20 from goibibo app (Go air flight) of rs. 5654. But due to covid-19 issue flight was suspended.
After this i have sent request for reschedule flight ticket, but as now i am checking daily since aprox. 5 days my reschedule ticket not confirm and also my suspended flight credit shell not showing.
Also goibibo any custmer helpline number not responding.
I...

I opened mail account ([protected]@ibiboi.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

Dear recpctable team

Need your...

I have booked my tiket on 27 mar 2020 but airlines airasia cancelled my booking and assure me refund i called to airlines directly they give me refund id transaction tht is[protected] but whn i chked my account its no appear so i called them back as they told me tht it may stopped by agent that is goibibo so plz refund my amount asap...

Pnr dmu8vn
Journey date - 18 mar 2020

In view of covid 19, i've requested change in flight on 14 mar 2020 at around 7 pm. Reschedule request was made from 18 mar 2020 to 14 sept 2020 @ noon indigo flight. The request was accepted on the goibibo mobile app with status request submitted for reschedule

After few days rep from goibibo called and stated that ive requested for reschedule on 14 mar hence, refund...

I booked a flight ticket on 20th mar-20 guwahati to delhi but ticket could not be recd and amount Rs 7888/ has been transferred, on inquiring the same i was told it shall be refunded in 7 working days .
but sorry to say till date no any refund i recd .
pls explain me ....

Pnr-bfnshs (Flight date-29 mar 2020)
The flight was cancelled on 14 mar 2020.
With no option foe change of date i proceeded for cancellation/refund
On conversation with indigo i found that the full refund has already and paid to goibibo.
Airline has already processed my refund against the cancellation of my ticket on 18 march 2020. Till date goibibo has not returned the money which they received from airline to...

Dear support,
I have book a ticket from bom to ccu for march 21 st and return 23 march ccu to bom but die to covid-19 the flight has been canceled and the same amount was refunded by goair (Pnr-q3yenl) on 21 st march and confirm the date of refunded on 24th march to my agent goibibo till the amount is not credit to my account till today. I have tried to reach to goibibo support last 1 months but not reach and also their chat option...

I had cancelled my flight from nagpur to mumbai and the airlines goindigo confirmed that the full refund amount has been processed from thier end. But i still didn't receive the refund amount and i was advised to contact gobibo since the booking was done via goibibo. I didn't recieve the refund amount not the credit shell.
No assistance whatsoever....

Pnr: fdvbyl
Dated 24 march 2020
From del to ded
The flight was cancelled by airline on the same day and since then i am looking for my money
Airline has refunded my money but these goibibo people are not returning it and making false reasons
I have a proof from airline stating that the money is with goibibo
Nobody on the chat is responding to the problem, not even replying to any mails and messages.br...

I have booked flight ticket with spicejet airlines via goibibo group pvt. Ltd. (The agency). Spicejet has created a credit shell (Voucher) for the amount they received from the agency as the flight was cancelled due to the ongoing covid.
Goibibo group pvt. Ltd. Has made the credit shell of the same amount that spicejet has created and the convenience charges charged during initial flight booking are not added in the credit shell amount....

Hi, i attempted to book train ticket on mar 14, 2020 on ibibo online site twice however both the times, my credit card was debited for rs.889/- (2 times) but ticket booking was not successful. Issue is that i have no information on my refund and nobody cares to revert back to me in order to resolve my issue. They have some online bot chatting with customers which is insane as its not useful at all.
I need to know my final refund status...

Dear sir,

Due to covid 2019 flight ticket has been cancelled by you as per govt order and you have protected my bookings in the form of credit shell.

At present, due to the global pendemic corona virus disease, there is so much uncertainty in the life of mankind that no one can say.

Right now, this money will be used to help the poor and support the government in the fight of this pendemic disease...

I had a flight from new delhi to kuala lumpur to osaka. On the day of my flight, the airline emailed me and told me it was cancelled due to coronavirus.

The airline said i am entitled to a full refund, but that i have to go through goibibo to get the refund.

I used the goibibo app to request the refund, but it would take 5 to 10 days. I waited 2 weeks. Then it said it would take 2 days. 3 days later, it says...