Ibibo Group / Goibibo Complaints & Reviews

Dear sir,

This is m. Sethu rama sarma a senior official retired from state government.

I purchased airasia flight i5-1568 ticket from bhubaneswar to hyderabad for 6th may 2020 (08.55) through your goibibo under pnr no. Hsgt6y and my mobile no. [protected].

Later i came to know that your agencies issued the tickets even though ministry of aviation specifically instructed all airlines not to entertain any bookings till may 20 end until further orders under carona effect. Even the govt. Of telangana extended the lock out upto 7th may 2020 and further directed rgi airport, hyderabad not to allow flights from any region into hyderabad airport during the lock out extension period.

In fact i booked my onward journey from hyderabad to bhubaneswar for 5th may 2020 direct with indigo (Not through any third party) and under the present circumstances since no flight services could be operated during this lock out period, they readily agreed to transfer my total amount to credit shell and also confirmed their compliance in this regard.

But unfortunately in your case, when i am requesting for transfer of total amount of rs. 5, 335/- to an account like credit shell/vallet whatever it might be, you are not allowing this option at all and asking me either to cancel or reschedule on my own, however both options running under your standard set up of rules and regulations. So to say if i opt now for cancellation you will apply a discount factor and then refund a portion/fraction of what i paid to you under the transaction. Even for reschedulement, no body knows when the lock out will be lifted and flight services resume operations to fix up a suitable date for the journey.

So under the above background, i requested you to transfer my total amount to valet/credit shell account as named by you in this regard. However if you don’t want to ensure safety of customer’s amount paid for ticket booking but only compel them to go for cancellation foregoing a part of what they paid for booking, then please note it amounts to a fraudulent action pursued with a malafide intention not caring the law of land presently in vogue, under the current carona status. And in that case we all will be compelled to create a common platform to put our case before the press besides reporting to hon’ble ministry of tourism & aviation reporting on your unilateral action and thus seeking the deserved redressal in this regard.

I further add at this juncture, that only of late i started purchasing my tickets from your goibibo after getting a positive nod from my family members and also members of our other groups where i am continuing as a member. But now with this type of attitude of yours coming to light, we all to share and conclude that you are no more customer friendly and will never raise to the occasion particularly when a critical situation of this type arises after buying a flight ticket from your goibibo agency.

And i finally conclude hoping the following from you:

1) you listen to the customer when his query is genuine

2) abide by the current directives of ministry of aviation, govt of india issued in public interest &

3) plz come out with a human approach to sort out the issues encountered by the public under carona effect directly relating to you

Awaiting your favourable response,

Thanks & regards,

M. Sethu rama sarma

This is to report the non refund of my booking cancellation amount by goibibo. Booking pnr is jeluki, flight from patna to bangalore. There was a notification received from the airlines on 20th march 2020 that the flight has been delayed and hence we cancelled the booking on 20th march itself. The airlines refunded the entire cancellation amount to goibibo through which booking was made but goibibo didn't refund the amount. This is not related to cancellation due to lockdown and the amount has been refunded by the airlines. After reporting the issue, goibibo mentioned that the amount would be refunded in bank account but it wasn't refunded even after multiple complaints.

Please look into the issue.

I had booked flight tickets (Booking id: p3ycnu) for bangalore-london (10th april) and london-bangalore (19th april) through goibibo. My airline was british airways. It was a family vacation (Me, my wife and two children). The flights got cancelled due to covid-19. I have asked for a full refund from goibibo. They are stubbornly refusing to give me the refund (Inr 222258). Goibibo has been making many excuses.

Goibio is telling me that the airline, ba, is not giving the refund, and instead, is asking travellers to reschedule their flights to a future date. That is not possible since we don't know when this pandemic is going to end.

Ba is giving refunds for flights which got cancelled due to the pandemic. It is clearly written on their website.in addition in a mail chain, ba wrote on 31st march to goibibo (I was also on the loop) -

Dear travel partner
Thank you for contacting british airways,
Please note since ba flight has been operationally cancelled, you may refund this ticket in full in your gds, using the standard customer guidelines published on batraveltrade.com. No waiver code is required. If you wish you can insert remark e. G. Invol refund but it is not mandatory.https://www.britishairways.com/en-us/traveltrade/bookings-policies/pol...⇄ ...
—
Thereafter, on 1st april goibibo wrote to me -
Dear sudarshan ray,

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.
This is in regards to the cancellation and full refund of your reservation with the booking id amdp3ycnu.

We really apologies for this concern through which you have gone and we also thanks you for showing such cooperation

As per as your request we have cancelled your booking and also we have initiated the full refund.

Refund amount is 222258.0 inr
—
But the refund never came, and it has been more than 3 weeks. Goibibo does not answer calls or emails. They just communicate through sms. A couple of days back they sent me a sms -

Dear customer, we have received the cancellation request for your goibibo booking id goflib2b[protected]. Due to the ongoing coronavirus pandemic, there has been dynamic changes with the airline cancellation/reschedule policies. We will be able to process applicable refund if any, only once we receive the same from the airlines, subject to the terms and conditions as may be prescribed by the airline. You do not have to call or write to us to check the status as the relevant information will be auto updated once received from the airlines. Appreciate your understanding. Please ignore if you have already received the applicable refund for your booking. Team - goibibo

Due to the nationwide lockdown imposed by the government of india to control the covid-19 pandemic, all flights originating or terminating in territory of india till 3 may, 2020 stand suspended. The airline has assured that your booking amount is safe which can be used for a new booking with same airline, subject to paying any additional extra fare for the new travel dates and such other terms and conditions as may be prescribed by the airline.
—
I once again spoke to ba, who reiterated that a full refund is available and i am entitled to the full refund.
Please help.
Regards
Sudarshan

I had booked a hotel via goibibo (Booking id htljf4385t), which i had to cancel for change of plans. The cancellation is eligible for a full refund if done before 1 june 2020. I have cancelled my booking on 24 april 2020 but i have received refund in my goibibo wallet, not in my bank account. This is wrong since i was not informed that the refund will be done to goibibo wallet and not to my bank account.
Please refund it to my bank account.

Dear team,

I have a flight booking details of which are as follows (Ticket attached herewith):

Pnr: s4hthq
Date: mon, 27 apr 2020
Bali (Dps) to kuala lumpur (Kul) to hyderabad (Hyd)
Big member id[protected]

Due to covid-19 the flight has been cancelled. I had placed request for credit on live allstar chat. However, credit is not reflecting in my big membership account and also the booking is appearing as active and not cancelled.

Please guide me. Request you to cancel the tickets at the earliest and credit the full booking amount including baggage charges to my big membership account

There is no option to delete the account permanently.

I tried to contact the customer care but of no use.

Kindly delete my account.

I have booked flight from Mumbai to Chennai at 21st March 2020 but due to corona, I try to re-schedule my flight via app but nothing happen my request show rescheduling request is in progress. Then I called customer care and ask for re-schedule my flight they said they will call back me. I didn't get any response from them.

Today suddenly I got a response from them and my request cancel and that ticket is showing I traveled on that.

It is a mistake from their side... I need refund or go cash.

My mobile no for booking is : [protected]
Booking Id: TUAF**4MK6
email : sanch.[protected]@gmail.com

Dear sir
I booked my e-ticket online from goibibo.com on 12 march 2020 for the date of journey 19 April 2020. PNR number for this ticket is [protected] and Goibibo transaction ID is TRNAFLH4KAZC5A. I Could not travel by this ticket due to cancel the train by Indian railway on 15 april 20. That train suspended from 15th April 20 to 3rd May 20 for the prevention of pandamic covid19.

And i have received a email from IRCTC about my ticket cancelation and refund on 15 April 2020. IRCTC mentioned in his mail collect your refunded money from your agent ( Gobibo.com)

But still now I didn’t get any refund from my agent (goibibo.com) against PNR number [protected] and Goibibo transaction ID - TRNAFLH4KAZC5A.

For the above matter i tried to contact with goibibo customer care executive by email ([protected]@ibibogroup.com, [protected]@goibibo.com ) /phone( ‪+91-[protected]‬) but i did not get any helpful response by human employee. the phone, email and chat automatically operated by computerized system these are not useful for all cases.

please help me and resolve my problem

pradip tiwari

I booked my flight ticket through goibibo.com for flight from toronto to bangalore via paris for march 24th, 2020 for an amount of inr 37495

The pnr for this booking h4gq72.

Despite cancelling the flight on goibibo.com due to covid-19 outbreak, they have not yet processed my cancellation request and it is still in the status "refund request in process" (Screenshots attached)

First they tried to fool me by asking to contact delta airlines but airlines confirmed that you can cancel and get refund only through your agent (Goibibo in this case).

Despite multiple calls to customer care and sending emails, i haven't got my refund yet.

Kindly help me in getting back my hard earned money.

I have booked flight ticket from pune to lucknow for journey 15th apr 20 from goibibo app (Go air flight) of rs. 5654. But due to covid-19 issue flight was suspended.
After this i have sent request for reschedule flight ticket, but as now i am checking daily since aprox. 5 days my reschedule ticket not confirm and also my suspended flight credit shell not showing.
Also goibibo any custmer helpline number not responding.
I want ask to goibibo regarding where is my money rs. 5654.
Resolve it on priority, or refund me full.

Pnr - dfeftr

I opened mail account ([protected]@ibiboi.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

Dear recpctable team

Need your help

I have booked my tiket on 27 mar 2020 but airlines airasia cancelled my booking and assure me refund i called to airlines directly they give me refund id transaction tht is[protected] but whn i chked my account its no appear so i called them back as they told me tht it may stopped by agent that is goibibo so plz refund my amount asap

Pnr dmu8vn
Journey date - 18 mar 2020

In view of covid 19, i've requested change in flight on 14 mar 2020 at around 7 pm. Reschedule request was made from 18 mar 2020 to 14 sept 2020 @ noon indigo flight. The request was accepted on the goibibo mobile app with status request submitted for reschedule

After few days rep from goibibo called and stated that ive requested for reschedule on 14 mar hence, refund is not possible. She was not ready to listen to how can someone make a request for an afternoon flight on the same day at night; instead she disconnected the call and zero refund was processed.

I wish to raise an escalation and request to look into this matter asap. Your apps will have accurate time slots that ive raised a reschedule request.

I booked a flight ticket on 20th mar-20 guwahati to delhi but ticket could not be recd and amount Rs 7888/ has been transferred, on inquiring the same i was told it shall be refunded in 7 working days .
but sorry to say till date no any refund i recd .
pls explain me .

Pnr-bfnshs (Flight date-29 mar 2020)
The flight was cancelled on 14 mar 2020.
With no option foe change of date i proceeded for cancellation/refund
On conversation with indigo i found that the full refund has already and paid to goibibo.
Airline has already processed my refund against the cancellation of my ticket on 18 march 2020. Till date goibibo has not returned the money which they received from airline to customer.

Dear support,
I have book a ticket from bom to ccu for march 21 st and return 23 march ccu to bom but die to covid-19 the flight has been canceled and the same amount was refunded by goair (Pnr-q3yenl) on 21 st march and confirm the date of refunded on 24th march to my agent goibibo till the amount is not credit to my account till today. I have tried to reach to goibibo support last 1 months but not reach and also their chat option very bad no any agent talk to us and also their have not any email id to mail. They not understand the customer problem, how can computer chat understand my prob. After wait for one month i have complained to you.in my life this the worst support by goibibo.in this covid 19 all company have chat option and also mail option and they are replying us but goibibo not their any option. So please take action and refund

I had cancelled my flight from nagpur to mumbai and the airlines goindigo confirmed that the full refund amount has been processed from thier end. But i still didn't receive the refund amount and i was advised to contact gobibo since the booking was done via goibibo. I didn't recieve the refund amount not the credit shell.
No assistance whatsoever.

Pnr: fdvbyl
Dated 24 march 2020
From del to ded
The flight was cancelled by airline on the same day and since then i am looking for my money
Airline has refunded my money but these goibibo people are not returning it and making false reasons
I have a proof from airline stating that the money is with goibibo
Nobody on the chat is responding to the problem, not even replying to any mails and messages.
It's been 25 days and i want my money back as soon as possible.

I have booked flight ticket with spicejet airlines via goibibo group pvt. Ltd. (The agency). Spicejet has created a credit shell (Voucher) for the amount they received from the agency as the flight was cancelled due to the ongoing covid.
Goibibo group pvt. Ltd. Has made the credit shell of the same amount that spicejet has created and the convenience charges charged during initial flight booking are not added in the credit shell amount. Another point is that they have made a policy to charge extra money (Re. 1) from the passengers if we book another flight ticket with the same airlines (Spicejet) via their web portal and the total booking amount is of the same or different amount that of the credit shell amount.
I demand that goibibo should refund the service charges to me they charged for the booking as the above mentioned conditions are against customers' right. This is not customers' fault that they are charging extra money or withholding convenience charges.

Hi, i attempted to book train ticket on mar 14, 2020 on ibibo online site twice however both the times, my credit card was debited for rs.889/- (2 times) but ticket booking was not successful. Issue is that i have no information on my refund and nobody cares to revert back to me in order to resolve my issue. They have some online bot chatting with customers which is insane as its not useful at all.
I need to know my final refund status immediately failing which i will proceed for further action.