Ibibo Group / Goibibo Complaints & Reviews

Dear sir

In view of my complaint id 2601425 and 2601667, today the customer care have called me and they have said that they will send a link through quick support and with the help of that link i will have to pay rs 20/ - as a charge for making consumer complaint. Only then they can refund my rs 6852/- for the flight cancelled with pnr jjw28t. I can't understand what they are up to. Previously for the last 2 days they were...

Ref. Booking id: nakou6gvi, pnr: ou6gvi, bagdogra to kolkata (Airasia – i5-583), dated 24th mar’20
Despite several trials (Call to official numbers / informed via app), i have not cancelled / re-scheduled my filight tickets ; i need to do the same to avaoid from corona virus.
I can’t abale to decide next travel date – please do the needful & inform accordingly.
Regards,
Rajkumar banik (Mob: [protected])...

I booked a ticket a air ticket from Pune to Delhi for 20th April but due to cornova virus disease I have to reschedule this ticket 20th to 04th April .firstly they deducted the remaining amount and confirmed my flight on 04th April but after half an hour they denied for my confirmation and remind my remaining amount what I paid for rescheduling the flight ticket. And they text me that I got I call from there side within a 2 hours but I didn't...

I booked ticket from calicut to jeddah on goibibo for 20/03/2020. I made the booking on january. Saudi arabia cancelled all to and from flights on 15th march due to covid19. I sent inquiry to goibibo regarding this, i chatted with their automated system but my ticket was automatically cancelled and i did not get any refund yet. The refund request was in process for a week, but its not showing there now. And there is no way to contact with...

I booked a ticket PNR: GQ9BSR.
The ticket had to be cancelled because of corona virus.
I called airlines to reschedule the ticket they cancelled the old ticket as an exception and booked a new ticket.
The new ticket was Rs 5530 cheaper indigo airlies said I need to call goibibo for refund..
When I call goibibo they say no refund request received. But when I enter my old PNR it clearly says that 5530 needs to be...

For goibibo only means to contact the customer care is through their bot called gia. It is so primitive and useless bot having a very few options for reporting complains or getting information. They have no means to contact through email. Their so called customer care number is always busy. I had been trying for last 4 days and atlest kept on listening to music and their ads for more than 5 hrs in these 4 days. Yet i could not talk to customer...

Dear sir

In view to my previous complaint id - 2601425 regarding refund of flight ticket directly cancelled with airline. The customer care service from goibibo has called me and they were asking my 16 digit atm card number which i felt suspicious. They said that without knowing the card number they can't process the refund. But how come is this possible when the refund has already been initiated by indigo airlines and i am...

Dear sir

This is to inform you that my indigoflight with pnr jjw28t on 22.03.2020 has been cancelled by me on 20.03.2020 directly with the airline due to "janata curfew." as per the airline company they have already initiated the refund. But still now i have not received my refund. Also in the goibibo site, no cancellation status is shown. I am attaching the screenshot of the refund mail sent by the airline. I am unable to...

Hello team, i have my flight from brussels to bangalore on 10/04 via munich and oman and return in similar manner on 02/05
Brussels-munich - lufthansa
Munich - oman - oman airways
Oman - bangalore - oman airways
Similarly
Bnagalore-oman - oman airways
Oman-munich - oman airways
Munich - brussels - lufthansa
Now due to this covid19, all flights, countries are applying in restrictions,...

We have to cancel our trip due to corona virus outbreak and beacuse of himachal pradesh govt advisory and notifications for tourist which was from 22nd of march 2020. We have a booking of hotels in manali and kasol which was non refundable as per goibibo service. But we were compel to cancel our trip due govt. Advisory so the cancellation was not deliberately from our side, so the company must refund our booking amount. Booking id-htl438kp8f...

We have to cancel our trip due to corona virus outbreak and due to travel advisory from himachal pradesh government. Our booking id of hotel htlt79kpfk (Whoopers hostel kasol). Our booking was non refundable but due to govt. Advisory we have to cancel our booking. Goibibo should provide us the proper refund of our booking as because the cancel was due to govt. Advisory.
Name-avinash singh, mail id-avinash. [protected]@gmail.com....

I've booked hotel room for 2 nights in amritsar in october. When i reached amritsar we have received call from hotel that we cannot provide you the room since there are some issues in room. We can provide you the other hotel room and will cancel the booking and will refund within 3 working days.
From that time i am coordinating with goibibo for refund but there is no reply.
There executive said that we will refund the amount....

I booked a trip from new delhi to goa

(6th march, 2020)
Booking no 1: del to bom (Cefcsi) layover bom to goi (Not confirmed from goibibo) : amount paid rs13037

Booking no 2: bom to del (R9eqyj) : amount paid rs7749

Due to corona virus spread i planned to reschedule my tickets to the month of april.

(9th april, 2020)
Booking no 3: del to bom (Confirmed) : extra amout...

My husband and i are traveling to the usa on april 7, 2020 by qatar airways and our return flight is on may 21, 2020 from miami. We had booked our tickets in june 2019 and while booking we never expected that the whole world will be affected by coronavirus. Our hon'ble prime minister and government are requesting the indian citizens to avoid travelling abroad and especially to the countries that is affected by coronavirius, so that we protect...

I made a flight booking from bali to delhi on 19 march for travel on 20 march. Payment of 34838 deducted but booking was nit confirmed. It is still showing as booking in progress. When trying to get in touch with helpline, the bot states its in process. No refund is being given by goibibo. I want my money refund. I had to book another ticket with high price to travel.
Booking id-tuahtfrle

Pankaj mittal
[protected]...

I had written for a cancellation and refund of the booking hyderabad - new delhi - paris.in the name of mujahedullah hussaini syed. Pnr jt02e.. Flights ai 559 and ai 143. I received a message that the ticket has been cancelled. But when iam checking online it still shows that the booking is confirmed and not cancelled. I request for an immediate cancellation and speedy refund. Pl cancell immediately otherwise there will be difficulty in getting...

I have always done bookings with goibibo since it's formation. Iam a silver level member. This is my complaint. I have purchased tickets like this. (1) hyderabad - new delhi - paris flying on 25 march. Pnr jt02e. Passenger. Mr mujahedullah hussaini syed. After hearing that air india has cancelled this flight. I immediately cancelled this and asked for a refund through goibibo app. Since many days my refund has not come. When i called today...

Hi,
I'm Rahul sharma, I booked a ticket from your goibibo website PNR number HKPDMT(indigo ) but flight got cancelled due to Corona virus.
I called to indigo airline about full refund and they agreed on that and initiate my refund on the same time in two parts.
2619/- + 3006/- = 5625/-
And that money they send to goibibo account.
But goibibo only give me 1919/- only, balance amount I don't receive till...

Booked a ticket with go-ibibo, booking id : amdwkrxfn

The flight was booked with aer lingus and virgin atlantic. Virgin atlantic cancelled the flight and i called go-ibibo customer support 3-4 times in a span of two days and tried to explain the situation but they kept repeating that they can't refund per guidance from the airline.

Well, here is the official guidance from the airline : https://flywith.virginatlantic.com/gb/en/news/coronavirus.htmlbr...

My husband booked a ticket through goibibo and booking id :amduzt2kb and due to some reason we are cancelled so, when he had cancelled the ticket that time representative of goibibo told that you will get the full refundable amount and after 30 days he called us and told that airlines not accepting the request and they deduct the taxes of several thing then after we also accept that and he emailed to us and told that within 3 to 4 working...