Ibibo Group / Goibibo Complaints & Reviews

Address: Pune

Website: Goibibo

Inspire of reminding and raising complaints my money has not been refunded by goibibo nor they have reschedule the flight from pune to delhi.
Goibibo have already received the refund from indigo airlines but they are not responding to us now...
Very bad service since 10 days we are chasing them but no response.
My pnr no. Is djs62t and flight was indigo 6e-148.
Please help.

+1 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 17, 2020

Updated by neha0502 Sir, inspite of complaining again and again no one has contacted me...and I have received the message about credit shell from indigo airlines that is of Rs.4700/- but I booked my flight from goibibo for Rs.5253/- ...Goibibo should refund my whole money that is Rs.5253/-...
Please help me we can't afford this much loss...we have booked flight tickets because of emergency but it seems that goibibo is taking our undue advantage...Very bad response...Cheaters

May 02, 2020

Updated by neha0502 Please respond...what is the status of my complaint...refund full payment that is Rs. 5253/-

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Dear sir,

I am waiting for two refunds for last 15 days. (Rs. 416 + rs. 1971)

Case 1 : refund for rs. 416
Details :
Please see attachment i

Case 2 : refund for rs. 1971
Details :
Please see attachment ii, iii & iv

I think these details are sufficient, if need further more let me know.

As per airline, amount has been credited into account of goibibo.

(Dr. Kranti jain)

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Address: Amrutham, 5TH Mile, Near SRO, Kadirur, Thalassery,

I have booked my flight ticket in october 2019 to abudhabi from bengaluru and return for rs 56, 224/- and i paid using a standard chartered credit card, the ticket was booked for april 2020. Then i reschedule the ticket on jan 2020 and paid an extra rs 4636/- from hdfc bank to fly on march 21st to abudhabi and return on march 29th. Then due to corona outbreak, i had to cancel the ticket on march 16th, earlier i heard i will get a full refund, now they are telling i will only get rs 17080/-, i mailed them asking a full refund, they said no and now they refunded only rs 4636/- to my hdfc bank and rs 12444/- is still not credited in my account. When i asked about this, they are telling from their side they have initiated and need to check with the bank, so i called the standard chartered bank, they said they didn't get any request from the goibibo side for this refund. Now goibibo is not responding to any of my queries. Please help me with this issue.

My booking id is ng8iy6fhd

+2 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 30, 2020

Updated by Jithin Manomohan Its been 45days now, and still I haven't got the refund, once Goibibo's executive called and told me that GoAir has not given the money and asked me to mail them and get back, so I mailed GoAir asking explanation and they said they have already refunded the money of Rs.19718/- to Goibibo's account. After sharing this information with Goibibo they are not responding.
I have attached their conversations along with this comment. Please help me. I have lost almost Rs. 60k excluding this. This is one-fourth of the money that I am getting. Please help to resolve this.

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Address: Gurgaon, Haryana, India

I send email to indigo.
Dear sir,
Please give the justification of my cancellation charges, you know very well 22 march 2020 was janta karfu that is declared by prime minister.
You tell me how can i travel that day? Why deduction my refund amount? Why still now my refunded my amount?

Please refund my full amount.

Indigo reply.
Dear sir/ma’am,
We have created a credit shell of the cancellation fee in the pnr-ll5g2q which can be used for same customers anytime for travel before 30th sep 2020.

They told me this amount you can uses for your next booking through your agent.
Goibo still not refund my amount and dont have any option to used credit shell.

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I have purchased a flight ticket on Goibibio with cancellation protection. Now, at the time of cancellation due to unavoidable reasons, they are saying that cancellation protection is suspended. I want a full refund for my ticket as per my rights with cancellation protection.

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Dear sir / ma'am,

This is with regard to the round trip which i had booked from rpr to blr, below are the details for your reference.

Hjbdvj rpr blr 6e829 9th april
Ymun9n blr rpr 6e405 19th april

The concern here is due to covid disaster my flight to blr has been cancelled while the return ticket from blr to rpr stays confirmed. I hope you understand the situation and i totally believe you will deliver the solution at the earliest. Looking forward to continue our relationship further.

Regards,
Manoj

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I booked hotel and flight through goibibo application. Due to corona outbreak i had to cancel my trip. Airline and hotel have already refunded the amount. Goibibo initiated the refund two weeks back. I have yet not got any refund in my bank account. Goibibo is sitting on the cash of customers and delaying the refunds into the account. There is no way to reach out to the customer care of goibibo. Their response on facebook and twitter is just a copy paste response for all the queries. Highly un professional behaviour from goibibo in this testing times

Booking ids
Htly6b3cfh
Ng8y3r2jl

Sudhish shenoy
[protected]

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Address: goibibo

Had booked ticket for flight on 19-march-20 form maa-bom and 20-march-2020 from bom-maa and cancelled the flight due to corono issue. I had canlled the ticket in both vistara customer care as well as by contacting goibio group customer care.

They confirmed that the booking cancelled and the refund will be done within
7 working days. Its been more than 20 days my refund not done. Only refund done for onward (Maa-bom) and return ticket refund not done till now. Also as per the statements in news i have requested for full refund but they denied to give full refund. Atleast they should process the refund what they confirmed in call.

Goibibo support is not getting connected.

My pnr - t7rajv - maa-bom - refund done but not full refund.
My pnr - t7mrjf - bom-maa - no refund done till now.

It has been a terrible support from the team and called approx 15-30 times. I have attached the ticket copies and payment receipt for pnr, amount nand other reference. I received only rs.5400 but i paid rs.24500.

Goibibo is not willing to share me complaint number nor any details.

Apr 15, 2024

Complaint marked as Resolved

it was solved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Jun 30, 2020

Updated by Muthulakshmikalai till now not solved!!!

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P

Pompy Khandelwal

Apr 8, 2020

I have booked flights on goibibo but had to cancel due to Covid-19. I spoke to indigo they said the refund is processed to goibibo but goibibo did not process the refund to me

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I have booked return flight from bengaluru to istanbul via kuwait airways through goibibo but due to covid 19 the flight was either cancelled or airport is closed, so i decided on cancelling my tickets.
Kuwait airways is providing complete refund without any cancellation charge but goibibo is not letting us cancel the tickets and even after raising the tickets as well they are firm on stating that there will be no refund
Even when airways is providing the refund.
Have attached screenshots regarding the same. Please look into the matter. My more than 50, 000 rs are on stake due to this fraud

+3 photos

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Website: www.goibibo.com

I have booked flight from warsaw to delhi for 1st april, 2020 through goibibo. The flight is cancelled due to covid cancellation automatically. There is no status of refund in the goibibo website. I tried calling customer care for the refund or rescheduling but they do not receive the call. There is no way to mail them even.
Booking Id - LG3YMH

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Address: www.goibibo.com

It is nowadays, most common about goibibo group to fraud customers. The same had again happened to me. I booked two flights on 04 april and 11 april respectively pnr mg8u4d4sy and mg8yeeq5h respectively, i booked cancellation protection by paying extra charges to goibibo, in which they guarantee you full refund under any condition. But the company as expected is not doing the same as promised. The company always does such fraud. It is not at all a trustworthy company. I will request everyone to stay away from goibibo group, instead try any other app. As per terms the company is bound to give me the refund as the flight is under cancellation protection, so i will request goibibo company to try to be trustworthy with customer, otherwise days are not far that your whole buisness will ruin.

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Address: Goibibo ,gurgaon

Hi sir/madam,

I have cancelled the flight tickets with goibibo on around 19 th march and the flight was cancelled with full refund, as they agreed due to issues of coronavirus going on. After waiting for some time i again called upon goibibo and they told me that they have processed the full refund and again waiting for several days when there was no action, i called upon the airline and they told me that everything will be done from the agent side. (I have the mail chain, if you want that i can provide that.)
Since then there is no action from goibibo side and its a huge amount of around 74000 including rescheduling charges. They are
Not picking up the phone and this time they have no email id to contact for.
Please contact them so that i can recieve my money asap.
Pnr - ksvmtx

Name - rajat arora
Contact-[protected]
Email-rajat. [protected]@gmail.com

+2 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by rajatarora8749 They have not updated anything on my problem and the issues is not resolved

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Hey,

I have cancelled my flight 15days ago directly from indigo customer care after contacting them i get to know that my refund has been given to my travel agent/company. So, i want to know when my refund will be processed to me.

And i have cancelled my flight before lockedown.

I will be attaching the refund invoice

Please respond.

Pnr no:ieu9tf

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S

Sahil Swaraj Maharana

from Bhubaneswar, Odisha

Apr 6, 2020

I have cancelled my flight tickets from 16th March 2019 but till now I had not received any refund, when I call their customer care they automatically decline my call. Please help me to get the refund of amount approx. 34, 500/- rupees.

refund status - Comment #3671714 - Image #0

refund status - Comment #3671714 - Image #1

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A

abbydynamic

Apr 6, 2020

We have cancel this flight directly with the airlines with full refund . But we have been refunded only half of the amount .

Ticket amount was approx Rs 82000, and they have refunded only approx Rs. 40000 .

We have reminded goibibo many times but for no use . We have sent them mail also but did not got any reply from them .

Please help .

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Address: Goibibo

Hello sir/madam, i have cancelled one ticket which pnr is dewhyi and another ticket which was cancelled for covid-19 with pnr is fwvkrh, still now it's almost more than 15 days gone but i didn't get any refund amount from goibibo where as i contacted with indigo airlines regarding this refund amount, from indigo they showed me proof that they already gave to goibibo all my tickets cancelled refund amount, is this kind of joke that from goibibo still it's not processing, i can't wait more, i will complaint to consumer forum regarding this issue with the proof, below i will attached my proof info and my online chat msgs with indigo airlines regarding these 2 cancelled flight. Seriously i am become very old customer of goibibo now i am feeling that goibibo is cheating with us and pls check all this proof ok.

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Zaid Azhar

Apr 6, 2020

On 21 march i was canceled my train and goibibo app says that the refund amount reflects in my account between 5 to 14 days and now today is 15 day and i didn't get a single rupee.

regarding not getting refund amount from goibibo. - Comment #3671590 - Image #0

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N

neha0502

Apr 6, 2020

I booked flight by gobibo for 5thApril from Pune to Delhi through Indigo.Due to covid 19 the flight is cancelled and indigo airlines have given a credit shell to goibibo.My PNR no. Is DJS62T. But we have not received any refund from Goibibo... My money is stucked with them... And they are not giving any response after several reminders.

regarding not getting refund amount from goibibo. - Comment #3671708 - Image #0

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Address: Flat no D/203, Jyotiraj complex, 90 Feet road, Kankarbagh, P.O. Lohiyanagar, Patna, Bihar, 800020

Please note i was booked domestic flight ticket (Pnr no. Smzqjd) from sirdi to goa, journey date 20.03.2020. Due to corona virus outbreak, i cancelled ticket on indigo airline desk. I have proof cancellation paper from indigo desk and he said, i will received refunded amount within 7-10days but not yet received. Please followup and send money in my a/c.

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This is to bring to your kind attention that, i have recently cancelled order no. 4437-s1620615, 4437-s1526569, 4437-s1165515 from businessbudie online store. I have already made the payment in advance through payu payment gateway beneficiary name : ibibo web pvt ltd.
But till date no refund has been received.
The same has been informed to payu and sh. Peeyush gupta founder & ceo of business buddie and payu but no result found till date.
I hope i will get back my money through this complaint.
Registered address businessbudie online store (Businessbudie.com):
224- kirti shikhar tower, district center janakpuri, new delhi 110058. Phone:[protected]

Payment summary :
Sender's account number: [protected]
Beneficiary account number: [protected]
Beneficiary nickname: ibibo web pvt ltd
Amount inr 3, 134.58
Reference id: [protected]
Utr number: [protected]
Transaction date (Dd/mm/yyyy): [protected]
Transaction status: success
Transaction type: shopping mall payment
Regards.

+3 photos

Mar 29, 2020

Updated by indra nil This is to bring to your kind attention that, i have recently cancelled order no. 4437-s1620615, 4437-s1526569, 4437-s1165515 from businessbudie online store. I have already made the payment in advance through payu payment gateway. But till date no refund has been received.
The same has been informed to payu and sh. Peeyush gupta founder & ceo of business buddie and payu but no result found till date. Payu replied that if businessbudie online store confirm about refund then they can only return my money (Both are tied-up), whereas no phone call, mail have been answered by the businessbudie (Phone numbere and mail address are fake). Yes, payu and businessbudie online store (Businessbudie.com) a fraud company.
Need my refund.

Mar 30, 2020

Updated by indra nil Sh. Peeyush Gupta Founder & CEO of Business Buddie
linkedin ID and Mail ID
https://in.linkedin.com/in/peeyush-gupta[protected]
https://www.linkedin.com/company/businessbudie
Email : peeyush.[protected]@gmail.com

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My flight status vide pnr no. Lhtheg is showing cancelled. I checked this pnrstatus and it is showing cancelled. Ticket was a one way journey. As the flight is cancelled piease provide me refund of full amount for rs. 14552.00. I did not get any proper support from goibibo. As per airline policy, i should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by goibibo. I do not have any plan to reschedule the flight date. Hence i should get full refund.

Airline is ready to refund full amount but goibibo is sending them request to reschedule on my behalf. See attached message from them. This is cheating by goibibo.

Regards,

Shivangi singh

+91 [protected]
[protected]@gmail.com
S. [protected]@lancaster.ac. Uk

+1 photos

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 12, 2020

Updated by singhshivangi Need to know the status of the refund on an urgent basis.

My flight status vide pnr no. LHTHEG is showing cancelled. I checked this pnrstatus and it is showing cancelled. Ticket was a one way journey. As the flight is cancelled please provide me refund of full amount for rs. 14552.00.
My flight pnr LIV660 which is a refundable ticket for Rs. 29, 170 is now showing that no tickets have been booked in last 1 year and was under covid cancellation. Earlier it showed that refund has been initiated but I have no update till now.

I did not get any proper support from goibibo. As per airline policy, i should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by goibibo. I do not have any plan to reschedule the flight date. Hence i should get full refund.

Airline is ready to refund full amount but goibibo is sending them request to reschedule on my behalf. See attached message from them. This is cheating by goibibo.

Regards,

Shivangi Singh

+91 [protected]
[protected]@gmail.com
s.[protected]@lancaster.ac.uk

May 21, 2020

Updated by singhshivangi Need to know the status of the refund on an urgent basis.

My flight status vide pnr no. LHTHEG is showing cancelled. I checked this pnrstatus and it is showing cancelled. Ticket was a one way journey. As the flight is cancelled please provide me refund of full amount for rs. 14552.00.
My flight pnr LIV660 which is a refundable ticket for Rs. 29, 170 is now showing that no tickets have been booked in last 1 year and was under covid cancellation. Earlier it showed that refund has been initiated but I have no update till now.

I did not get any proper support from goibibo. As per airline policy, i should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by goibibo. I do not have any plan to reschedule the flight date. Hence i should get full refund.

Airline is ready to refund full amount but goibibo is sending them request to reschedule on my behalf. See attached message from them. This is cheating by goibibo.

Regards,

Shivangi Singh

+91 [protected]
[protected]@gmail.com
s.[protected]@lancaster.ac.uk

May 25, 2020

Updated by singhshivangi Hello,
I need to know the status of the refund on an urgent basis.

I booked two flights on February 12. My flight status of PNR no. LHTHEG is showing cancelled due to Covid and when I am trying to cancel and refund, it is currently showing (refund information for request transaction ID is not available). Ticket was a one way journey. As the flight is cancelled please provide me refund of full amount for Rs. 14, 552.00.
My flight PNR LIV660 which is a refundable ticket for Rs. 29, 170.00 is now showing that no tickets have been booked in last 1 year and was under Covid cancellation. Earlier it showed that refund has been initiated but I have no update till now. Now is shows that refund is not applicable because I requested. However I have not placed any such request. The website software has automatically made this decision and is displaying the same. PFA

I did not get any proper support from Goibibo. As per airline policy, I should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by Goibibo. I do not have any plan to reschedule the flight date. Hence I should get full refund.

Airline is ready to refund full amount but Goibibo is sending them request to reschedule on my behalf. See attached message from them. I am unable to reach Goibibo on call and the complaint portal has also given me no response. This is cheating by Goibibo.

I hope to receive a solution and do not want to further reach out through various social media portals.

Regards,

Shivangi Singh

+91 [protected]
[protected]@gmail.com
s.[protected]@lancaster.ac.uk

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Address: Ahmedabad, Gujarat, 380006

I had booked a flight earlier for the 17th of february 2020 in the name of mr kunal nandy flying for delhi to ahmedabad flight sg 8913.

While booking the session timed out, so i used a different travel portal to book the same flight for which the confirmation was received.

Unfortunately, after about an hour, the confirmation email for the same flight was received from goibibo - pnr - ogpz6h.

On receipt of the email, i immediately called the helpline number and had a talk with mrs prerna at the helpcentre, but without any fruitful outcome.

The refund was promised to me, but the cancellation email and the refund has not been received yet.

Attached below are the two tickets, one from goibibo (Which i received after the session timed out) and the second from make my trip (Which was the one mr nandy travelled on).

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Address: 143001

Dear sir
I had cancelled a hotel at goibibo on 29th feb. They said they had refunded the money (Rs 4900/=) on the very same day to your payment gateway & it would reflect in my bank account within 10-12 working days. But a month has passed, i am not getting my refund. Please help

Cancellation details attached herewith-
Booking id - htlykrzcdu
Refund date -29.02.2020
Bank ref no. 5829530793796744203061
Arn/brn : 30005100570057102147766
Refund amount 4900/=
Bank name - bank of india, majitha road, amritsar

I am really in need of money at this point of time.
Please please do asap

Regards
Romit arora
[protected]
[protected]@gmail.com

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Address: Plot No. 164 Nigamananda Nagar Lane 1 Bhubaneswar 751010, Khordha, Odisha, 751010

My pnr no. Lh22uc, ihbb8m, s8d4qx, m8p85r stands cancelled. The flights are cancelled. It was a two way journey. I want full refund of amount of money of rs 20769. I do not see any costumer support from goibibo. As per airline policy the amount should get refund in full to my account. No such information is being passed to do. I do not have other plans to reschedule or change the date. Hence the refund should be done in full.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Mar 28, 2020

Updated by Sabyasachi Patnaik The Message Received is due to the Flights Cancellation the amount will be kept in Credit Account and will not be refunded. The amount can be used in future till September 2020 for future bookings. Such things are against the constumer knowledge from past and are unethical. I do not have further plans to go and I am not a frequent traveller. The agency GOIBIBO should refund the full amount as per policy i.e. on flight cancellation.

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A

Ashvin Singh

from Powai, Maharashtra

Apr 2, 2020

Due to lockdown in India because of Covid 19 IRCTC Cancel all tickets. When IRCTC send message of full refund will be credited then why Goibibo deduct 42RS from the amount? Kindly take action against Goibibo because unnecessary deduction is not fair at all. Kindly check and take necessary steps against Goibibo.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 119

I have not received any refund or reschedule of flight from goibibo

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refund not received : clarification needed

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refund on canceled flight ticket

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not refund my booking amount

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suspension of cancellation protection

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query on flight ticket

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refund not received even after two weeks

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refund not done / vistara airline

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international flights refund

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refund not processed for cancelled flight due to covid

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fraud regarding refund

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regarding full refund

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refund status

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regarding not getting refund amount from goibibo.

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complaint for refund amount

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need refund from payu ibibo web pvt ltd

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full refund for pnr lhtheg as flight is cancelled

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charged for a flight after the session expired

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not getting my refund of 29th feb

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refund of full amount of money against flight cancelled

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