Ibibo Group / Goibibo Complaints & Reviews

Hey,

I have cancelled my flight 15days ago directly from indigo customer care after contacting them i get to know that my refund has been given to my travel agent/company. So, i want to know when my refund will be processed to me.

And i have cancelled my flight before lockedown.

I will be attaching the refund invoice

Please respond.

Pnr no:ieu9tf...

Hello sir/madam, i have cancelled one ticket which pnr is dewhyi and another ticket which was cancelled for covid-19 with pnr is fwvkrh, still now it's almost more than 15 days gone but i didn't get any refund amount from goibibo where as i contacted with indigo airlines regarding this refund amount, from indigo they showed me proof that they already gave to goibibo all my tickets cancelled refund amount, is this kind of joke that from goibibo...

Please note i was booked domestic flight ticket (Pnr no. Smzqjd) from sirdi to goa, journey date 20.03.2020. Due to corona virus outbreak, i cancelled ticket on indigo airline desk. I have proof cancellation paper from indigo desk and he said, i will received refunded amount within 7-10days but not yet received. Please followup and send money in my a/c....

This is to bring to your kind attention that, i have recently cancelled order no. 4437-s1620615, 4437-s1526569, 4437-s1165515 from businessbudie online store. I have already made the payment in advance through payu payment gateway beneficiary name : ibibo web pvt ltd.
But till date no refund has been received.
The same has been informed to payu and sh. Peeyush gupta founder & ceo of business buddie and payu but no result...

My flight status vide pnr no. Lhtheg is showing cancelled. I checked this pnrstatus and it is showing cancelled. Ticket was a one way journey. As the flight is cancelled piease provide me refund of full amount for rs. 14552.00. I did not get any proper support from goibibo. As per airline policy, i should get full amount refund in my account as flight is cancelled by airline. No such information is being passed to me by goibibo. I do not...

I had booked a flight earlier for the 17th of february 2020 in the name of mr kunal nandy flying for delhi to ahmedabad flight sg 8913.

While booking the session timed out, so i used a different travel portal to book the same flight for which the confirmation was received.

Unfortunately, after about an hour, the confirmation email for the same flight was received from goibibo - pnr - ogpz6h.

On...

Dear sir
I had cancelled a hotel at goibibo on 29th feb. They said they had refunded the money (Rs 4900/=) on the very same day to your payment gateway & it would reflect in my bank account within 10-12 working days. But a month has passed, i am not getting my refund. Please help

Cancellation details attached herewith-
Booking id - htlykrzcdu
Refund date -29.02.2020
Bank ref no. 5829530793796744203061br...

My pnr no. Lh22uc, ihbb8m, s8d4qx, m8p85r stands cancelled. The flights are cancelled. It was a two way journey. I want full refund of amount of money of rs 20769. I do not see any costumer support from goibibo. As per airline policy the amount should get refund in full to my account. No such information is being passed to do. I do not have other plans to reschedule or change the date. Hence the refund should be done in full....

I booked a flight ticket from kolkata to bangalore on 21st april, 2020 through goibibo, booking reference number nsgujydxe. Due to coronavirus scare as an infant travelling with me, i was trying to explore various rescheduling and cancellation option via goibibo android mobile app. I was directed to gia which is a chatbot. During exploration, the cancel button is pressed without my realization and the moment i understood it, i tried to stop...

I have booked a return ticket on 03.02.2020 (From delhi to hyderabad) (Pnr yiei5m) for my brother's son's marriage supposed to take place on 8th april 2020 at new delhi. The ticket was booked by goibibo. I have received an sms from goibibo on 27th march 2020, advising me to reschedule the ticket due to covid as the flight is suspended. It was further stated that no refund option is there and only rescheduling is allowed.
My brother...

This is serious case of passenger harassment, while a carrier causes inconvenience by canceling the flights and the booking portal harassing them at the time of refunds in such a critical situation outside due to corona - covid 19.

I have booked my go - air flight for passenger moumita from new delhi to kolkata for 20th march 2020 through go-ibibo on 19th march 2020 and have paid 6090 inr for booking the flight.
Unfortunately...

Hi Team,
I, Manvir Singh, had booked two tickets with goibibo on 26th Feb 2020 from phone number bearing +[protected].
We had boarded the flight from India to Bali on 15th March 2020. Our return flight was on 23rd March 2020, due to the serious issue of Covid-19 and the government order passed by The Indian Government of Flights and Aiports being completely closed from 22nd March (00.00hours) we were hoping that our air...

As per current scenario my flight is cancel, as airline confirm via customer support I am eligible to get complete refund and amount will receive from goibibo since I booked tickets from this side.

When I login to your site its showing the past travel is 18th March which is wrong, it has been already reschedule to 28th march.
Please do check with AirAsia airline help desk and please refund my money....

Hi Team,

I have three reservations with Goibibo vide PNR reference numbers Z58HHH, Z2K5VB and IBRVRN.

All the reservations have been cancelled due to the current situation. However I am not been able to communicate with Goibibo and claim for refund.

I would like to request you to kindly look into the matter and help in getting full refund since I don't have any travel plan in near future.
br...

Hi there,

I made following booking through goibibo with ref# N6EOE3YHL as my connecting flights. Our originating flight was from Auckland, New Zealand and with recent announcement by Indian government our travel must postponed.

I used my New Zealand contact number to book our flights. Unfortunately, the goibibo system doesn't recognized my contact number. It is very frustrating, no matter what option I choose...

I have booked 4 tickets from cochin to london on 27th of march 2020 and the flight is been cancelled due to Covid19 outbreak. For this reason I tried to change or reschedule the journey and contacted to goibibo and not responding proper way and didn't get any reply.Please give me a proper advise. My booking reference is TOJPMQ...

Booked round trip doha to lucknow. Was able to travel to lucknow but due to corona pandemic the return flight got cancelled and indigo refunded the amount to goibibo but goibibo did not refund my amount neither is responding.
Onward flight: 28th feb 2020
Return: 14th march 2020
I got return reschduled to 17th march by paying 1710 rs
Later airlines cancelled my 17th march flight and refunded rs 37596 to goibibo....

We booked indigo return flight from udaipur to doha via hyderabad (1 stop), departing from udaipur on 19th feb 2020 and return from doha on 15th march 2020.

The return flight from doh-hyd of indigo was cancelled by indigo airlines, and for which goibibo needs to refund money but it has been more than 14 days and indigo status is refund under process, and no service request is being raised by goibibo neither any refund process...

I have received additional cancellation refund from the airlines but the same is still not credited back to my bank account though it is confirmed by the airlines nor am i able to get in touch with any of your helpline numbers.. Please revert back i've been constantly trying to get in contact with your customer care from past 10 days with not a single call being connected.....

I have booked a hotel vide booking id - htlu5ym7zn. My stay is on 03.04.2020 at mpt kipling, pench. On contacting the hotel it was learnt that hotel will not be operational due to corona effect. Therefore, i raised a request to goibibo for enabling us to stay in the hotel or initiate for full refund. Surprisingly, goibibo, immediately cancelled my booking and deducted the 10% cancellation fees. I sent mail to them seeking reason for the same.in...