Ibibo Group / Goibibo Complaints & Reviews

I have booked ticket on 3rd Feb 2020 from goibibo app using phone pe upi payment mode Rs 4965 was debited but the booking was failed ..goibibo customer service is telling they have initiated the refund but the bank and phone pe people are telling refund is not initiated its been more than 1 month goibibo customer care people are not responding properly if the refund is initatied then kindly send me the transaction id or refe
reference id, if not then kindly initiate my refund.Please kindly help me to solve this issue.

I have booked 2 tickets for shj to tvm last month and now due to coronavirus, i just wanted to cancel or reschedule my booking. When called to the call center, for the new bookings, the people are answering, but for cancellation, nobody is answering the call. I have wasted around 1 hour calling these irresponsible guys. I talked with the executive (Tiwali) for the second time and i asked for her manager. She put me on hold for 2 mins and after that she said our manager is on leave. Nobody is responsible for cancellation. I think the people over there at that concerned department is sleeping or dead... No answers till now

Dear sir;
I had booked flight from bangkok to delhi. When i reached to airport icame to know our flight got cancelled. No alternate option given. No executive of concerned airlines was not there. Details are as under :
Airlines : nok scoot
Flight no. Xw 306
Pnr no. Hfc7ve
Pnr no. F9hgpg
Pnr no. Tcw lwa
Travel date 8 mach;9.35 p. M.
Sir i m your regular customer but after several attempts of getting this resolved ;i am still not able to get the rewfund

Flight was cancelled by airlines,

please provide me the refund of Go Ibibo Charge and airlines ticket charge
full refund..

I had booked ticket from GoIbibo Ticket PNR -K59TWF from Delhi to Phuket and return by go air, which was cancelled by airlines, ,

we need refund..

Complaint no: 31313440
Company: goibibo

We had this hotel booking of dubai from 14th march 2020 to 20th march 2020.
We had made the booking through goibibo and we approached them on 12th to cancel the booking due to covid-19 problems going on worldwide.

We got the answer from them it will take 24 hours, then we approached hotel directly to cancel the booking and explained them the problem, they were willing to cancel but we were told that it can be done through goibibo only.

Despite numerous mails from that day to goibibo we are getting no response.

Now the time has already been passed, who is going to repay our money??

I received an email as a revert to my call last night i. E 11th march 2020 mentioning about the passenger’s corona waiver being permitted. The email also stated that i’ll get a call on within 2 hours, but it didn’t happen. The flight is on 15th march, so i’m wandering how and when is the waiver getting credited and worried about it. I’ve been calling since morning on the customer care number and it’s been hours and no one answers.
Kindly arrange a call back on the number provided - [protected].
Thanks

This is a courtesy e-mail to let you know that we have received your request with a subject of
[ goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or less.

The aforementioned is the email i received.

We booked the flight ticket in goibibo portal in the last week of feb 2020 for the travel from bangalore to sanfransico and back.

Us banned the passengers travelling from/through europe to enter the country.

But, when i requested for the cancellation of the flight ticket. There is no response from goibibo

Only one time in 6 days, we got connected with the customer care executive.

He told that there will be a deduction/loss of rs.22k towards the cancellation.
When there is problem across the globe and the airlines are instructed to do free cancellation, they are charging.

No issues, we agreed for it and requested to cancel. But the ticket is not yet cancelled.

Please look into

Hello Team,
I have my planned flight on 17th Mar'20 from Dusseldorf (Germany) to Mumbai and return flight on 22th Mar'20 (PNR-WDUJL2 ). Now, our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide. Also, Indian coming from Germany would be quarantined for 14 days. Considering the scenario and impact, I want to cancel my travel and request vouchers.

I have called Goibibo 100 times from my international numbers. I dont have any record how much money I have wasted in waiting for my number to come. Nobody picks up the call. Worst worst service.

KLM airlines has already issued an advisory that passengers willing to cancel their booking due to corona virus can claim for the same amount of vouchers and I want full amount of vouchers worth my booking.

@goibibo Please take immediate action on this issue and process my refund as soon as possible.

Regards,
Mitali Suresh Malusare

Hi,
This is regarding my international flight booking from new york to bengaluru on 14th of march with emirates airlines. Ticket no:[protected]; booking id: mysmf[protected]

Due to the current immigration rules imposed to contain coronavirus, i had asked for a reschedule of my flights. it has been more than 24 hours and there is no update on that yet. I tried reaching out to the customer care some 1000 times but no response. Infact, when my call got connected in the morning, the support executive just tried to fool me and misled me saying that i'll have to contact the emirates airlines directly.
I spoke to emirates airlines and they made it very clear that they have already shared the process details to reschedule a flight with goibibo and that they are not charging any fees for the reschedule. It is mentioned on their website also.
Nobody is responding from the goibibo side. I have beena regular customer of goibibo and now i am being fooled like this.
I request you to look into the matter asap and the fight is to depart tomorrow. I hope you will take the matter seriously.

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

We want to cancel travel to germany via doha (Qatar) as i am travelling with 2 years kid. Also qatar has restricted travel of passengers from india which can be read in the article below :

https://qatarairways.zendesk.com/hc/en-us/articles/[protected]COVID-19-Coronavir...⇄

Added screenshot about restriction of travel.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive. Also, after long wait when we question about refund, they are telling that no waiver/refund will be provided

How can not get refund if we are not allowed to travel.

@goibibo please take immediate action on this issue.

Hello
I m qaid johar hakimuddin
It is very poor and unsatisfactory service from goibibo because your customer care numbers
[protected]
[protected]
[protected] are not working and i have been trying for so many days to talk to an agent but it is not possible and i am forwarded to an online bot which does not reply to my queries

Plz give me a working customer care number through which i can connect to an agent to solve my flight cancellation query

I have received flight cancellation message from srilankan airlines to my registered email [protected]@hotmail.com which i am pasting here for your reference

From: [protected]@srilankan.com
Sent: 13 march 2020 11:46 am

Subject: flight cancellation



Dear passenger,
Sri lankan airlines wishes to inform you that ul229/25mar cmb kwi flight has been cancelled. Please contact your respective issuing
Sincerely,
Srilankan airlines team

Due to these restrictions we will not be able to travel to kuwait.

Request to plz answer my queries

Pnr - vyp6l4
Ticket no.[protected]
I have booked my family tickets for 3 pax on 19th feb through goibibo site
For dac-kwi on 25th march

1- will i get a full refund for my ticket?
Or will there be any cancellation charges?

2- will goibibo be entitled to levy any cancellation charges of their own?

3- how many days will my refund be processed from goibibo?
In how many days will the payment be received in my account?

4- what is the cancellation process?
Is there any office in bhopal where i can directly

Plz reply urgently so i can start the process for cancellation?

Thanks
Awaiting ur prompt reply
Qaid johar hakimuddin

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

As duty, we have decided to cancel our travel to bali, indonesia.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive.

They are neither replying on mail nor on call. I had spent hours trying calling but all efforts have been futile.

@goibibo please take immediate action on this issue.

I have made 2 air ticket bookings and 3 hotel bookings through goibibo for which they contacted me back to back after booking my flight was cancelled by the airline because of coronavirus. Now i am trying to get in touch with goibibo since a week as my bookings are non refundable they don't take calls neither do they call back. They made promises to me to call back on social media and never did so. It is a fraud company please don't use this website, i am registering a a consumer complaint too.

I have cancelled my train booking on 07/03/2020 and i got refund in gocash. I want my money back in original payment mode i. E amazon pay. I trying to reach customer care executive since 5 day but unable to reach as there is not any correct no of goibibo customer care. I got very irritated with the bad service of goibibo. Please help me in this regard as soon as possible. I am going to lodge a complaint on consumer forum as i fed up by trying customer care number every day.

I booked my air ticket on 26/02/20, ticket number 176-[protected], PNR number L2FY6W, in Emirates air lines. Due to corona virus problem, as i am from a affected country, I dropped my plan of travel. So i tried to contact Goibibo by call. There was no response. In the application menu, I tried for cancellation. It also not working.There is no mail ID to contact and they are not even contacting me for this problem. Goibibo is trying to theft the money from the customer by not responding up to the minimum cancellation period . I spent 66000 for the same. I booked through ICICI credit card. They said I should contact Marchant to cancel the same. They they are ready to help me.
In this crisis situation, an Indian app like Goibibo is exploiting customers values.
I am requesting for the cancelation for the last few days. But they are not responding.
I need a solution. Even the customer teams not responding. Blaming customers by putting in waiting more than an hour .

Respected sir/ madam
I had booked a rail ticket from goibibo app, but due to some reasons i cancelled that ticket on 26th of february.
I got a message in which it was mentioned that the refund amount will be credited in 5 to 14 days. But even after 14 days i hadn't received my refund amount. The pnr no of the ticket is [protected] and the refund amount is ₹960.
So i request you please solve this issue and initiate my refund. Thankyou

Go ibibo booking reference number sea[protected], i made a request for rescheduling of my flight 24 hours prior to departure. Since i have not got update called the customer care they said we haven't got any update on your request we will raise a request from our end and will update you within 4 hours which is 12 hours before departure time. I haven't got update on the request raised by go ibibo so i again called customer care to know the status 2 hours before departure, they simply said rescheduling cannot be possible and refund cannot be possible (I know that charges are non refundable) but i requested them for date change due to personal issues, which they couldn't process, hence it's goibibo' fault. For there fault why i should bear loss. So i demand for detailed investigation n refund of the charges that i paid for booking ticket.

Hi,

I have booked tickets for nagpur to dehli and return worth 25639/- and got cancelled refund of 3500/- the big amount of 22139/- was deducted i have no response also from ibibo team now refund my amount or else i have to go to consumer forum we are medium class people for going to holidays because of mothers deth we have to cancel plan and it is first experience with go ibibo i need my refund in satisfied amount other wise i have to go somewhere else where justice recived... Do as early as possible i want it

My booking id is htlykmjf93 this is a third class hotel... The washroom is very dirty. Tap kharab tha... Hotel walo ne newspaper bhi nhi diya... The food is bad.. The towel is dirty.. The wall has dirty and broken... The window clothes are dirty... The bathroom lock is damage.. The room telecom is not properly working. The tv is not working properly.. This is a gostay hotel...in this hotel. There are many serval issue.. Nd u have give me 750only.. Do think i m a beggar... I want my full gostay money back in my gocash account..

I booked flight ticket by e ticket number sg/t4twjb bangalore to delhi., by journy date 10-3-20.
I also paid extra charges for full refund if cancelled ticket.
Now i cancelled ticket, but refund status shows only rs 320/-. As per i paid extra for full refund, i must get full amount as shown in chart while booking. Pl refund full amount.

And i also cancelled hotel booking of hotel hari piorko delhi, booked for 2 nights. On 10th 12th of march.
Pl refund amount tome for one day out of 2 days