Ibibo Group / Goibibo Complaints & Reviews

We have flight booking from mumbai to krabi via singapore (Flight no : sq425 and sq8332) on 7th march 2020.

We want to cancle our flight tickets due to corona virus reason. And want full refund.

We have booked our tickets through goibibo.com and we are waiting for your confirmation to refund full amount. We have raised ticket for the same on 3rd march tracking id [ goibibo[protected] ] and yesterday it got escalated...

We had booked 2 tickets delhi - singapore and return - pnr - uuifia on 9th march 2019. These were cancelled by jet airways much before the departure date. We have not received our refund yet.
Inspite of several chats with goibibo, the refunds have not been received yet.
If we do not hear from you within 7 days of this complaint, we have nooption rather than approaching the apellate council and the consumer court for this clear...

Hi,
I have paid rs. 502.50 on line for priya pickles on priyafoods website
Order no. 85434 dt 19.02.2020
For which the amount has been debited from my account.
I have not received any order confirmation, nor the amount has been reverted back to my account,
When i called priya foods they asked me to place a fresh booking saying they have not received the payment. i guess the amount is stuck in...

Hello everyone,

Issue : goibibo baggage policy.
Loss : huge amount loss

I had my travel from bangalore (India) to dusseldorf (Germany) on feb 2020. I have booked my ticket with the goibibo airline services (To and fro journey).in the generated ticket by goibibo the baggage policy is mentioned as below.

Allowed baggage :

2 pc - check-in 23 kgs each
1 pc -...

Dear goibibo,
It feels very sorry for a such a big travel agencies failed to provide any solution to me and the respons recived from all the customer care executive from[protected] to[protected] are totaly out of the context and it feels that they are totally non trained and unaware of goibibo policy and industry function. During this period i recived call from someother supervisor/ executive give confidence to resolve and provide...

Today i have done a booking for ashwin hotel at igatpuri for 2 adults and 1 child (7 years). After booking is confirm, i receive a call from hotel that child amount is not included in booking and need to pay extra at counter. I have done booking for 1night rs.2230/-for 2 adult and 1 child as per confirmation. Now they are asking me to rs.1400/- for 1 child as per hotel price. Is it justifiable? If i am entering the member as 3, then why website...

Sir i did paymnet on 24th feb for bathinda to nanded train bookings via debit card but some issue my tickets cancelled by ibibo group gurgaon but paymnt rs 3535 deducted from my acct. Next day on 25th feb i recd mail from ibibo group - abt refund of my paymnt - but till today i dnt recvd any kind of paymnt,

Im sending u both ibibo group mail abt refund and my transaction history. Pls refund my money asap....

I have recently booked international flight tickets for me and my son from the following 2 mobile numbers:-
[protected] & [protected]
And the following emails:-
[protected]@gmail.com & sales. [protected]@missionpools.in

I have not received any tickets for the above bookings made.
I am not able to connect with any customer care executive on this regards.

Kindly help me out....

166.38 rupees was deducted from my airtel payment bank account and my number linked to this is [protected]. This is a fraudulent transaction as it was not made by me. Also i was not being notified when the amount was deducted from my a/c and there was also no message for this deduction. I hereby want your kind attention to this and stop this fraud and refund back my money to my account. Do this as soon as possible....

Respected Sir,

I have booked my flight from Mumbai to Taipei via Singapore on 5th March and a return on 25th March respectively via Goibibo.

Due to Covid-19 outbreak, Singapore airlines had cancelled my flight from Mumbai to Singapore dated 5th March and I am still on the waiting list...

I would like to cancel my flight for full refund due to the above-mentioned issue.
Further to this I...

I have made a payment from my ICICI bank account for an amount of Rs 1541.00 to goibibo.[protected]@axisbank through upi ID[protected] payments on 24th September 2019.The company GOIBIBO continued to confirm that the transaction is unsuccessful and the payment was not received by them upto 9th December 2019.After receipt of the money on 9th December 2019.They found that the payment received against payment ID GOHTLDANDNY2W8Y5 was to be refunded...

On 24th feb 2020 i filled a complaint in goibibo customer care whose ticket number is 31194735. I have not received any resolution from go ibibo. They are harrasing me mentally as they are not even listening to me. I called them so many times but then also they are not helping me out. I wanted to book a hotel on urgently basis and i called goibibo for the same as i was not able to use my wallet amount. Go ibibo customer service is so poor...

I had booked my flight from mumbai to taipei via singapore on 5th march 2020 and a return on 25th march 2020 on goibibo website.

Due to covid-19 outbreak, singapore airlines had cancelled my flight on 18th february 2020 (Bom-sin dated 5th feb 2020)

I got a call from goibibo representative enquiring about the reschedule to 5th march 2020 twice... Once on thursday (20th feb 2020) and yesterday (25th feb 2020)...br...

At around 10:45 on 24th feb 2020 i tried to book 2 airline tickets from mumbai to delhi dated 15/02/2020. the transaction id was 054146. the transaction was failed but the amount, rs. 5699 was deducted from my account.I request you to refund the money as soon as possible.the the phone no. given during the time of booking was [protected]. please reply to this problem as soon as possible on the email id: [protected]@gmail.com or message at [protected].br...

Date of the incident - 06/10/2019
Oyo 41323 hotel raj heritage
I had booked hotel in hotel raj heritage from date 06/10/2019 to 10/10/2019.in this morning of 6th oct. When i reached this above hotel, he refused to stay in their hotel and when i asked for the reason, property honor replied we are not allowed online booking. So i returned back and stayed outside.
I tried to contact go ibibo customer care but unable to connect...

Dear sir,

Writing you this email is to make you understand and needed some important facts to come to your notice which i had experienced travelling through your prestigious bus service

On 22 of february 2020 i was passenger booked on one of your bus rj 19 pb 9001 goa to jodhpur ac sleeper which was breakdown in surat due to bad conditions. Forgive me for consuming your precious time but i personally feel obliged...

Sir hamne goibibo se flight ka ticket 17/05/2019 koi book kiya thaa, jiska total price 3105 rupay thaa maine bank sbi se phone pe upi se payment kiya jo ticket 10/04/2020 ke lite book kiya thaa phir main 06/02/2020 ko ticket cancel kar diya jiska refund amount 2369 rupay thaa jo ki goibibo ki taraf se delay dikhaya ja raha hai per amount nahi says please help me...

This is regarding my online booking done with you on 21/2/2020 from me and family for onward n retun journey from new delhi to montreal.

I have wrongly made the retun booking for 13th june 2020 instant of 15th june 2020. For which i have raised the complain/changes online on same day around 7pm.

I again approached yours team very next morning at 09am on 22nd feb and i have spoken to ms siya she told me there...

Sir, i had booked ticket by goibibo on 17th feb 2020 from chennai to kochi pnr no. D6sghv on 23rd march 2020 total amount paid as per goibibo is rs.4654 and i cancelled the ticket on 20th feb 2020. As per cancellation charges 96 hours rs2500 refund but only rs164 is given.
Refund breakup
Amount paid 4654
Total penalty 4490
Cash refund 164.
Can you explain this refund.
What sipcejet claims is agency...

I had booked 3 rooms for 03 night at hotel sea horse, digha from 22 march (Check in) 25 march (Check out)

In the booking page it shows that free cancellation till 19 th march but when i cancelled the ticket it shows that amount not refundable. This one type of cheating. They are misguiding the people by doing this.

If amount is not refundable don't write free cancellation before 24 hrs of check in time
br...