Ibibo Group / Goibibo Complaints & Reviews

Hi,
I'm Rahul sharma, I booked a ticket from your goibibo website PNR number HKPDMT(indigo ) but flight got cancelled due to Corona virus.
I called to indigo airline about full refund and they agreed on that and initiate my refund on the same time in two parts.
2619/- + 3006/- = 5625/-
And that money they send to goibibo account.
But goibibo only give me 1919/- only, balance amount I don't receive till now. I tried to call on customer care. Chat with them but didn't get any reply from them.
I'm very frustrated now I want my money back
Rahul sharma
PNR- HKPDMT( indigo)

Booked a ticket with go-ibibo, booking id : amdwkrxfn

The flight was booked with aer lingus and virgin atlantic. Virgin atlantic cancelled the flight and i called go-ibibo customer support 3-4 times in a span of two days and tried to explain the situation but they kept repeating that they can't refund per guidance from the airline.

Well, here is the official guidance from the airline : https://flywith.virginatlantic.com/gb/en/news/coronavirus.html

I spoke to the airline and confirmed that i am entitled to a full refund and goibibo should be complying.

This is your notice that i am hiring a lawyer and suing you guys as soon as possible.

My husband booked a ticket through goibibo and booking id :amduzt2kb and due to some reason we are cancelled so, when he had cancelled the ticket that time representative of goibibo told that you will get the full refundable amount and after 30 days he called us and told that airlines not accepting the request and they deduct the taxes of several thing then after we also accept that and he emailed to us and told that within 3 to 4 working days you will get the payment in your registered account but almost 50 days gone and we are not getting refund.

Evenif we emailed also but then also no response from their side.

Need a help.

Hello sir/madam,

We had booked our flights through goibibo from bangalore to dehradun on the 27th of march 2020.
Due to the corona virus issue going on, we had to cancel our flights as the entire airport is restricted from passengers travelling to any other place. It wouldn't be fair if we don't get the full refund as we have not used the service.
Requesting you for a complete refund. Please do the needful.
Thank you.
Pnr no. - pk2nuj

Flight no g8-511 dated 18/03/2020 was cancelled by airlines. So i am eligible full refund of rs.6587 against pnr e3vbwi.
But they initiated to refund rs.2608 which not yet reflected to bank.
Please take action for full refund.
Because company committed to refund full amount due to flight cancelled by airlines.

Swarnali chattopadhyay.
Mumbai.

I have booked one train ticket from bhopal to chennai on 8-3-2020 and paid through net banking channel of bank of india, i have cancelled ticket on[protected], but still i have not received amount of rs. 474 out of rs. 644, which is also so much amount has deducted by go ibibo.

Please confirm me the status of payment and how much time it will take?

I have booked my round trip ticket, (Pnr: zhkcoe | booking id: tuaklpcds) from delhi to cairo (Via muscat) on 30th march 2020 from delhi and return ticket from cairo on 2nd june 2020.

Due to the coronavirus outbreak, egypt government has locked down its airport from today (Thursday) till 31st march 2020, so i will not be able to travel on 30th march 2020.

I have requested to goibibo through email if my ticket from delhi to cairo (Via muscat) can be rescheduled from 30th march 2020 to 1st april 2020 so that i can reach cairo (Egypt) and no change in date in return ticket.

I have also raised a reschedule request from my goibibo account and my going to egypt is very important since i have my internship starting therefrom ist april 2020 and cannot miss in any case.

Goibibo said that it will contact within 6 hours, but its been more than 12 hours no responses yet. I also tried calling multiple times on customer care but it went unanswered.

I have booked my flight on 17 march, travel date is 18 march. Booking id: n6eal9h6a.
I have booked my ticket through web. I needed to do few alterations on this booking but waited goibibo did not responded due to which i was not able to present at kolkata.
I have attached snap that clearly shows goibibo did not meet up to commitment. I need refund now.

I booked my roundabout tickets from chennai to delhi. Due to corona outbreak i had to cancel the tickets. They airline have provided full refund.

I payed 24474rs and received only 13287.
They is no breakup on what has been charged or why they are refunding only 60% of the money.

There is no proper support calls are attended by robot which keeps saying the same this. No properly mail id. I am unable to contact anyone.

Hello
I had traveled from zurich to mumbai on 2nd feb with my 3 year old son. My booking entitled me to 23kg luggage per passenger. Due to an error in your system you did not pay the flight career for the bag and i had to pay at the airport.
On contacting you i was told it's an error fro. Your side and you will refund the money. Thw same problem applied to my onward journey from mumbai to zurich scheduled for 10 march i was told to make the baggage payment online and that you will reimburse.
I have sent you all the receipts and i am still waiting for my refund for over 1.5 months now.
The total amount is approximately rs 27000/-
I had a mail from sumeet rathi from customer delight team saying he would settle it but i have not heard back inspire of chasing everyday.
The amount is high and i expect a refund. This is an error on your side.
By when will you solve this. The case i'd associated is cnx1080746
I am tired of calling and chasing you everyday for the last 1.5 months.
Regards
Megha

I had booked a flight from manila to malaysia and from malaysia to bhuwaneshwar. But unfortunately, india had barred all flights from these places. When we approached the airlines and agents they refused to give us our refund.

We spoke to air asia about refund they directed us to speak o travel agent to get the refund. When we spoke to the travel agent they told us that they cannot help us with refund.

When we are not allowed to use the flight due to corona outbreak why are we not refunded.

This is not fair game the travel agents and the airlines are playing. This is really a air ticket mafia.

As i booked tickets and i had given a refund of 600 rs only being a partial refund policy and what a rubish app, no mail id, no customer care available to contact, behaving in such a way like they are treating corona patients and if we goo for new booking the all facilities are awesome, i will take an initiative to communicate this to about everyone that never book a ticket from go ibibo, its better to travel from make my trip who assisted nicely and i never felt that its any situation of panic [protected]

I booked a room at ymca sattal campsite through goibibo app.
When i booked it said 100% free cancellation. After booking, it became non refundable.
And it says 0 amount will be refunded.
I should get full refund.
Ymca sattal hasn't received the money.
I am unable to cancel with a refund.
Please help.
I need a cancellation with full refund.

I needed to cancel by flight ticker due to corona issue, hence i tried to cancel through gobibo website which did not allow me. Later i called customer service department where the call did not get connect even after waiting for 45 min. I tried connecting 5-6 times, anyhow once it got connected and after giving all flight details to customer service representative, i was assured that my flight wil be canceled and will get the refund. However,...

I booked 3 rooms in a hotel fern surya resort at kasauli through goibibo reference htl 28k4dgy for april 3-4. Since govt has issued advisory refraining all travels, we have tried innumerous ways and time to reach goibibo and the hotel to reschedule our stay if not cancellation with full refund.
The hotel number provided continues to be unattended and goibibo has a stupid ai based attendant who would not understand anything and keep on repeating nonsense as a parrot.

Goibibo does not have any contact number or email id to address the issue. Please help.
Jeetendra garg
[protected]@yahoo.com
[protected]

I'm working in bahrain, i'm planned to come india for vacation on 22nd march so i booked flight tickets from goibibo application (Three tickets)

1. Air arabia (Pnr no[protected]
Bahrain to sharjah to chennai

2. Spice jet (Pnr no u4iskr)
Chennai to madurai

3. Srilankan airlines (Pnr no txs4xv)
Madurai to colombo to bahrain

In that due to corono virus spread, air arabia cancelled their flight and refunded full amount to the passanger (Goibibo). I contacted air arabia head office in bahrain, they said they refunded full amount to the agent (Goibibo) so u contact ur agent. So i contacted goibibo regarding this issue they are not response properly. And also i cancelled all my flight tickets. But they only refund 147inr. I want my money refund. So please help me.

I had booked a ticket from copenhagen to delhi and delhi to mumbai from goibibo for 21st and 22nd march 2020. Because of covid 19 i had to prepone my return and had initially requested for reschedule but with no response at all from goibibo after i tried to contact them i had to book a fresh ticket back and since 11th march i am trying to contact them to cancel my above ticket but they are simply not responding no one picks up calls in customer care even after waiting for 1 hour on calls. I just get a standard message that customer care is busy and no response at all. Please help me get my refund.

Hi, I had booked hotel bookings for Istanbul from 7-10March for 2 rooms for 4 adults and my arrival was on 7th March due to my previous visit to Rome on 29 Feb I was not permitted to board the aircraft and hence i was not allowed to enter Istanbul. I have been following up wih the call center for refund but so far no news.

Need refund for all the 3 hotel bookings done by me. HEre is my email id - [protected]@yahoo.com and my contact ph number - [protected]

I have booked 2 tickets from palmerston north to cochin and return too.. Due to the corona virus issue the respective government is not allowing to travel on the particular time that i have taken ticket. I already talked and mailed with airlines and they informed to contact third party agent for the refund purpose. I have contacted multiple times with goibibo customer care and till now no response given from them.. Help me on this.

Booked flight ticket via goibibo app (Booking id: tua172try). Ticket was confirmed at the time, and i have a copy of the ticket they provided at the time. But currently they are suddenly showing my payment is being processed still and my booking isn't confirmed.
They don't attend calls unless travel dates are within 15 days. I am continuously being forwarded to the online self support method. The online support is handled by a bot and it's useless. It keeps generating the same message but does nothing.