Ibibo Group / Goibibo Complaints & Reviews

Flight was cancelled by airlines,

please provide me the refund of Go Ibibo Charge and airlines ticket charge
full refund..

I had booked ticket from GoIbibo Ticket PNR -K59TWF from Delhi to Phuket and return by go air, which was cancelled by airlines, ,

we need refund.....

Complaint no: 31313440
Company: goibibo

We had this hotel booking of dubai from 14th march 2020 to 20th march 2020.
We had made the booking through goibibo and we approached them on 12th to cancel the booking due to covid-19 problems going on worldwide.

We got the answer from them it will take 24 hours, then we approached hotel directly to cancel the booking and explained them the problem, they...

I received an email as a revert to my call last night i. E 11th march 2020 mentioning about the passenger’s corona waiver being permitted. The email also stated that i’ll get a call on within 2 hours, but it didn’t happen. The flight is on 15th march, so i’m wandering how and when is the waiver getting credited and worried about it. I’ve been calling since morning on the customer care number and it’s been hours and no one answers.br...

We booked the flight ticket in goibibo portal in the last week of feb 2020 for the travel from bangalore to sanfransico and back.

Us banned the passengers travelling from/through europe to enter the country.

But, when i requested for the cancellation of the flight ticket. There is no response from goibibo

Only one time in 6 days, we got connected with the customer care executive.

He...

Hello Team,
I have my planned flight on 17th Mar'20 from Dusseldorf (Germany) to Mumbai and return flight on 22th Mar'20 (PNR-WDUJL2 ). Now, our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide. Also, Indian coming from Germany would be quarantined for 14 days. Considering the scenario and impact, I want to cancel my travel and request vouchers.

I have called Goibibo 100 times...

Hi,
This is regarding my international flight booking from new york to bengaluru on 14th of march with emirates airlines. Ticket no:[protected]; booking id: mysmf[protected]

Due to the current immigration rules imposed to contain coronavirus, i had asked for a reschedule of my flights. it has been more than 24 hours and there is no update on that yet. I tried reaching out to the customer care some 1000 times but...

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

We want to cancel travel to germany via doha (Qatar) as i am travelling with 2 years kid. Also qatar has restricted travel of passengers from india which can be read in the article below :

https://qatarairways.zendesk.com/hc/en-us/articles/[protected]COVID-19-Coronavir...⇄

Added screenshot about...

Hello
I m qaid johar hakimuddin
It is very poor and unsatisfactory service from goibibo because your customer care numbers
[protected]
[protected]
[protected] are not working and i have been trying for so many days to talk to an agent but it is not possible and i am forwarded to an online bot which does not reply to my queries

Plz give me a working customer care number through which...

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

As duty, we have decided to cancel our travel to bali, indonesia.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive.

They are neither replying on mail nor on call. I had spent hours trying calling but all efforts have been futile.
br...

I have made 2 air ticket bookings and 3 hotel bookings through goibibo for which they contacted me back to back after booking my flight was cancelled by the airline because of coronavirus. Now i am trying to get in touch with goibibo since a week as my bookings are non refundable they don't take calls neither do they call back. They made promises to me to call back on social media and never did so. It is a fraud company please don't use this...

I have cancelled my train booking on 07/03/2020 and i got refund in gocash. I want my money back in original payment mode i. E amazon pay. I trying to reach customer care executive since 5 day but unable to reach as there is not any correct no of goibibo customer care. I got very irritated with the bad service of goibibo. Please help me in this regard as soon as possible. I am going to lodge a complaint on consumer forum as i fed up by trying...

I booked my air ticket on 26/02/20, ticket number 176-[protected], PNR number L2FY6W, in Emirates air lines. Due to corona virus problem, as i am from a affected country, I dropped my plan of travel. So i tried to contact Goibibo by call. There was no response. In the application menu, I tried for cancellation. It also not working.There is no mail ID to contact and they are not even contacting me for this problem. Goibibo is trying to theft...

Respected sir/ madam
I had booked a rail ticket from goibibo app, but due to some reasons i cancelled that ticket on 26th of february.
I got a message in which it was mentioned that the refund amount will be credited in 5 to 14 days. But even after 14 days i hadn't received my refund amount. The pnr no of the ticket is [protected] and the refund amount is ₹960.
So i request you please solve this issue and initiate my...

Go ibibo booking reference number sea[protected], i made a request for rescheduling of my flight 24 hours prior to departure. Since i have not got update called the customer care they said we haven't got any update on your request we will raise a request from our end and will update you within 4 hours which is 12 hours before departure time. I haven't got update on the request raised by go ibibo so i again called customer care to know the...

Hi,

I have booked tickets for nagpur to dehli and return worth 25639/- and got cancelled refund of 3500/- the big amount of 22139/- was deducted i have no response also from ibibo team now refund my amount or else i have to go to consumer forum we are medium class people for going to holidays because of mothers deth we have to cancel plan and it is first experience with go ibibo i need my refund in satisfied amount other wise...

My booking id is htlykmjf93 this is a third class hotel... The washroom is very dirty. Tap kharab tha... Hotel walo ne newspaper bhi nhi diya... The food is bad.. The towel is dirty.. The wall has dirty and broken... The window clothes are dirty... The bathroom lock is damage.. The room telecom is not properly working. The tv is not working properly.. This is a gostay hotel...in this hotel. There are many serval issue.. Nd u have give me...

I booked flight ticket by e ticket number sg/t4twjb bangalore to delhi., by journy date 10-3-20.
I also paid extra charges for full refund if cancelled ticket.
Now i cancelled ticket, but refund status shows only rs 320/-. As per i paid extra for full refund, i must get full amount as shown in chart while booking. Pl refund full amount.

And i also cancelled hotel booking of hotel hari piorko delhi, booked for...

I have booked hotel on 7th for staying two nights in mayuram homestay (Hampi) in goibibo app from 8th - 10th march 2020. My booking id - htl2wa96f. But on 8th morning at 7:30 i got a call from goibibo saying that the room i have booked is taken over & is not available. They raised the ticket[protected] told me that they will look for alternative in 2 hrs but no one didn't called me. I called the coustmercare at 9:34 & they told me they will...

I have received a schedule change alert from airline for my flight, ps392, from del to kbp, on 04/08/2020. It will now depart at 21:55 on 04/08/2020 instead of leaving at 00:45 on 04/09/2020. The reschedule means my connections will no longer work and i will not be able to catch the flight from delhi to kiev and the next flight aswell from kiev to barcelona. Since there i spoke with at list 10 agents of your sub-optimal customer service asking...

I have booked flights through goibibo for travel to london on 7th march and return on 15th march for me along with my wife and daughter who is 1 and half years old and tickets booking amount is refundable and same is mentioned clearly on the flight ticket.
I have booked the tickets in month of august 2019.
Now, i have raised the request for rescheduling and goibibo executive denies to help with the same and says booking is under...