Ibibo Group / Goibibo Complaints & Reviews

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

As duty, we have decided to cancel our travel to bali, indonesia.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive.

They are neither replying on mail nor on call. I had spent hours trying calling but all efforts have been futile.

@goibibo please take immediate action on this issue.

I have made 2 air ticket bookings and 3 hotel bookings through goibibo for which they contacted me back to back after booking my flight was cancelled by the airline because of coronavirus. Now i am trying to get in touch with goibibo since a week as my bookings are non refundable they don't take calls neither do they call back. They made promises to me to call back on social media and never did so. It is a fraud company please don't use this website, i am registering a a consumer complaint too.

I have cancelled my train booking on 07/03/2020 and i got refund in gocash. I want my money back in original payment mode i. E amazon pay. I trying to reach customer care executive since 5 day but unable to reach as there is not any correct no of goibibo customer care. I got very irritated with the bad service of goibibo. Please help me in this regard as soon as possible. I am going to lodge a complaint on consumer forum as i fed up by trying customer care number every day.

I booked my air ticket on 26/02/20, ticket number 176-[protected], PNR number L2FY6W, in Emirates air lines. Due to corona virus problem, as i am from a affected country, I dropped my plan of travel. So i tried to contact Goibibo by call. There was no response. In the application menu, I tried for cancellation. It also not working.There is no mail ID to contact and they are not even contacting me for this problem. Goibibo is trying to theft the money from the customer by not responding up to the minimum cancellation period . I spent 66000 for the same. I booked through ICICI credit card. They said I should contact Marchant to cancel the same. They they are ready to help me.
In this crisis situation, an Indian app like Goibibo is exploiting customers values.
I am requesting for the cancelation for the last few days. But they are not responding.
I need a solution. Even the customer teams not responding. Blaming customers by putting in waiting more than an hour .

Respected sir/ madam
I had booked a rail ticket from goibibo app, but due to some reasons i cancelled that ticket on 26th of february.
I got a message in which it was mentioned that the refund amount will be credited in 5 to 14 days. But even after 14 days i hadn't received my refund amount. The pnr no of the ticket is [protected] and the refund amount is ₹960.
So i request you please solve this issue and initiate my refund. Thankyou

Go ibibo booking reference number sea[protected], i made a request for rescheduling of my flight 24 hours prior to departure. Since i have not got update called the customer care they said we haven't got any update on your request we will raise a request from our end and will update you within 4 hours which is 12 hours before departure time. I haven't got update on the request raised by go ibibo so i again called customer care to know the status 2 hours before departure, they simply said rescheduling cannot be possible and refund cannot be possible (I know that charges are non refundable) but i requested them for date change due to personal issues, which they couldn't process, hence it's goibibo' fault. For there fault why i should bear loss. So i demand for detailed investigation n refund of the charges that i paid for booking ticket.

Hi,

I have booked tickets for nagpur to dehli and return worth 25639/- and got cancelled refund of 3500/- the big amount of 22139/- was deducted i have no response also from ibibo team now refund my amount or else i have to go to consumer forum we are medium class people for going to holidays because of mothers deth we have to cancel plan and it is first experience with go ibibo i need my refund in satisfied amount other wise i have to go somewhere else where justice recived... Do as early as possible i want it

My booking id is htlykmjf93 this is a third class hotel... The washroom is very dirty. Tap kharab tha... Hotel walo ne newspaper bhi nhi diya... The food is bad.. The towel is dirty.. The wall has dirty and broken... The window clothes are dirty... The bathroom lock is damage.. The room telecom is not properly working. The tv is not working properly.. This is a gostay hotel...in this hotel. There are many serval issue.. Nd u have give me 750only.. Do think i m a beggar... I want my full gostay money back in my gocash account..

I booked flight ticket by e ticket number sg/t4twjb bangalore to delhi., by journy date 10-3-20.
I also paid extra charges for full refund if cancelled ticket.
Now i cancelled ticket, but refund status shows only rs 320/-. As per i paid extra for full refund, i must get full amount as shown in chart while booking. Pl refund full amount.

And i also cancelled hotel booking of hotel hari piorko delhi, booked for 2 nights. On 10th 12th of march.
Pl refund amount tome for one day out of 2 days

I have booked hotel on 7th for staying two nights in mayuram homestay (Hampi) in goibibo app from 8th - 10th march 2020. My booking id - htl2wa96f. But on 8th morning at 7:30 i got a call from goibibo saying that the room i have booked is taken over & is not available. They raised the ticket[protected] told me that they will look for alternative in 2 hrs but no one didn't called me. I called the coustmercare at 9:34 & they told me they will get in touch in 30 min but no one from goibibo called me. I again called them at 10:16 they told me they will get in touch in 15 min but still no goibibo personbcalled me.

I have received a schedule change alert from airline for my flight, ps392, from del to kbp, on 04/08/2020. It will now depart at 21:55 on 04/08/2020 instead of leaving at 00:45 on 04/09/2020. The reschedule means my connections will no longer work and i will not be able to catch the flight from delhi to kiev and the next flight aswell from kiev to barcelona. Since there i spoke with at list 10 agents of your sub-optimal customer service asking for an alternative connection (Service request[protected]. Nobody call me back to give me a solution, the only options they gived to me when i call you were two:
- accept the reschedule without any cost and lost my first flight from goa to delhi, departing at 17:25 goa - 20:10 delhi terminal 2.
- change my flight from delhi to barcelona, departing 21:55 on 04/09/2020 and stay in delhi 24 hours layover, with a charge fee of 13.890rp.
Goibibo is not responsible for any schedule change by the airline after issuance of the ticket but it has been very convenient for goibibo to change the departure time of my international flight after 24h after buying the tickets. This is the second time that i have problems with a reservation made through goibibo and i can assure you that customer service is disastrous. I guarantee you that you have lost a client.

I have booked flights through goibibo for travel to london on 7th march and return on 15th march for me along with my wife and daughter who is 1 and half years old and tickets booking amount is refundable and same is mentioned clearly on the flight ticket.
I have booked the tickets in month of august 2019.
Now, i have raised the request for rescheduling and goibibo executive denies to help with the same and says booking is under non refundable.
I have sent multiple mails, even shared ticket pdf too but not help.
They are just passing time and executives behave like fools who are trained not to help and just waste time.
Please help, if i can get refund or reschedule of tickets and i have totally lost hope with goibibo.
Pnr ev628u
Complaint no.[protected]

My goibibo booking id is gofld344a[protected]

Mobile number [protected]
Passenger name : miss amita singh
Travel from kolkata to delhi on 13 march 2020 – indigo flight
Travel from delhi to kolkata on 16 march 2020.

More than 4 hours have passed but did not get confirmed ticket yet with pnr.

Total money deducted is rs. 10547/-

Now i donot know i will at all get the ticket or not. Called indigo they said no booking done yet in the name of amita singh

If you are not able to book tell me if i need to cancel your booking because the booking has not been done by airline yet.

This is sure cheating from your side. I will never use goibibo to book any flights or hotels and discourage others to do the same.

If your booking is not resolved within this evening 6 pm please cancel and do total refund as you are responsible for this. Tom when i again book the ticket the ticket prices will go up. Who will bear the expenses.

Please reply asap. Your phone numbers are bakwas. No call from your side. Make my trip is much much better.

Thank you,
Sushmita
[protected]

We have flight booking from mumbai to krabi via singapore (Flight no : sq425 and sq8332) on 7th march 2020.

We want to cancle our flight tickets due to corona virus reason. And want full refund.

We have booked our tickets through goibibo.com and we are waiting for your confirmation to refund full amount. We have raised ticket for the same on 3rd march tracking id [ goibibo[protected] ] and yesterday it got escalated to higher management. But every time we are not getting any reply from your side. Yesterday you told that we will get confirmation tomorrow. Everytime we are getting same answers, as well it takes half hour to take calls from your side. It's been week we are calling you and not getting any update. I have called 'n' number of times, every executive said will resolve but no one able to do so. Because of them i wasted many hr. To calling these people.

Every time they are saying sigapore airline is not picking call. They need there confirmation to refund my amount of 25k.

Pease i am requesting you to provide proper details and we want full refund as soon as possible. As tomorrow is our flight date. We will loose 25k because of your delay work

We have checked on singapore airline site. They have mentioned 'we will waive all cancellation and change fees for customers with tickets issued on or before 3 march 2020 for travel on any singapore airlines or silkair operated flights from 3 march 2020 to 30 april 2020 ' also all flights from 8th march were canceled by airline due to corona virus reason and respective people got their full refund.

Can you please give us the confirmation from your side that your going to refund our money for same.

Ticket no: 618-[protected] and 618-[protected]

We had booked 2 tickets delhi - singapore and return - pnr - uuifia on 9th march 2019. These were cancelled by jet airways much before the departure date. We have not received our refund yet.
Inspite of several chats with goibibo, the refunds have not been received yet.
If we do not hear from you within 7 days of this complaint, we have nooption rather than approaching the apellate council and the consumer court for this clear act of cheating. You have not only caused us financial loss as wellas mental agony.
There has not been a single communication from you in this last one year regarding any updates on our refund.
Piyush gupta
Father of karishma gupta

Hi,
I have paid rs. 502.50 on line for priya pickles on priyafoods website
Order no. 85434 dt 19.02.2020
For which the amount has been debited from my account.
I have not received any order confirmation, nor the amount has been reverted back to my account,
When i called priya foods they asked me to place a fresh booking saying they have not received the payment. i guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : bank : union bank of india, payment mode : net banking date : 19 feb. 2020.

Hello everyone,

Issue : goibibo baggage policy.
Loss : huge amount loss

I had my travel from bangalore (India) to dusseldorf (Germany) on feb 2020. I have booked my ticket with the goibibo airline services (To and fro journey).in the generated ticket by goibibo the baggage policy is mentioned as below.

Allowed baggage :

2 pc - check-in 23 kgs each
1 pc - cabin 7 kgs each

I have traveled from dusseldorf to bangalore on december which is my onward journey and no issues with the travel.

Dusseldorf - bangalore airline details:

Dusseldorf to munich - lufthansa airlines
Munich to bangalore - oman airlines

During my return journey from bangalore to dusseldorf they have not allowed me with the following baggage.

Baggage info :

2 pc - 23 kgs each
1 pc - 7 kgs each

The oman airways said they will allow only 30 kgs (1 pc is 15 kgs) which i don't aware.

I have not aware this because i have traveled from dusseldorf to bangalore with the same airlines. During my return journey i dont have a choice apart from paying the excess baggage amount since i cannot call to the goibibo service in the short of span of my boarding.

Goibibo interaction after the issue:

I have called the goibibo customer care next day and escalated the issue. I got vey poor response as follows.

1. Goibibo says we know the oman airways provides 15kg of baggage of each piece.
Question: as a service provider if they knows the baggage allowance why cant it be printed in the ticket.

2. I have sent around 40 emails and more than 50 calls to the customer care and the response is very poor and they say that you need to check with the airlines.

Question: when we travel through multiple transists having more than 3-4 flights in between, do we need to check all the airlines to confirm the baggage?

3. The service provide (Goibibo) says yes you need to check with airlines.

Question: if we want to check all these information with airlines then what is the point in booking from goibibo?

I have escalated this issue for more than 20 days and still continuing their response is as follows.

"we cannot do anything this is as per our policies and this is the final decision"

I have gone through the all the terms and conditions of the goibibo website and found weird terms and conditions in my opinion.

When a customer travels through some airlines cant those airlines information is clearly printed in the ticket?

Its a system generated ticket they can print if they want, if they knows the information how a customer will get know?

For example: "if any flight ticket cancels their flight until unless they provide the re-ticket we are not responsible for the amount paid"

What is this, then what is the need of booking from the service.

Moreover i sent all the attachments related to the tickets and their terms and conditions and clearly and they are telling its their final decision and they cant do anything.

I would like to bring this issue as many people are facing the same issue when i read through the reviewed and they are fed up to bring to the social media to make everyone aware.

My dear people please be aware with the services while booking tickets be clearly check with them if any details are confusing. This is to create the awareness.

Looking for the help to recover my money.

I have all the proofs if required i will provide those.

Please reach out to the below email for further communications.

Email : [protected]@gmail.com

Dear goibibo,
It feels very sorry for a such a big travel agencies failed to provide any solution to me and the respons recived from all the customer care executive from[protected] to[protected] are totaly out of the context and it feels that they are totally non trained and unaware of goibibo policy and industry function. During this period i recived call from someother supervisor/ executive give confidence to resolve and provide with the solution but now when i am try to reach back to them they are totally unavailable and cc executive denied for call transfer.

For one more time i am going to write what i have gone through during these 3days and can be verified through call recorders too.

-on[protected] at 5:45 i have made a first call to goibibo for the wrong booking dates during that call i have requested customer customer care executive to call spicejet for the verification of the booking during that call the spicejet customer care executive ask for goibibo reference id which the customer care executive of goibibo has failed to provide in three attempts later he disconnected the call after is disconnection i have called the spice jet regarding the booking during that call i come to know that booking has been made through makemytrip which cannot be possible so again called goibibo regarding the same and requested again to verify the booking with the spicejet that time they put my call on hold later the requested me that they will arrange call back from their site after which i received an email with the complaint id and statement that the issue will be resolved in next 2 hours or sooner after that i received a call from mr hemendra kumar between 7:30 to 8:00 in which have discusses the full issue which can be verified through call recordings after that he has requested a time of 24 hours to 72 hours to verify with the backend technical team to verify the technical glitch.
Next day on 1st of march i received a call from technical team asking for call recording proof and other proof after that i called goibibo again and requested a call back from mr hemendra kumar. When mr hemendra kumar called i again discussed that all this technical glitch need to be verified from goibibo and but that too to go ibibo failed to provide.
On 2nd of march i've made around two to three calls tu goibibo requesting a call back from mr hemendra kumar and from mr aman rai whose email i have received stating that it is going to be calling me over the issue which till date have not received.
On 3rd of march that is today from morning 9 o'clock i am calling goibibo requesting support and help to resolve the the issue but the feedback what has been received from the customer care executive after that the senior customer care executive after that the assistant manager operation and then executive escalation was very hurting and not accepted from a company like goibibo.
I wanted you to be aware of that trip to shirdi are not meant to be as party or pleasure trip which have a spiritual sentiments due to are all this wrong bookings and unaccepted response from the the goibibo team the sentiments of my parents a truly hurt.

Today i have done a booking for ashwin hotel at igatpuri for 2 adults and 1 child (7 years). After booking is confirm, i receive a call from hotel that child amount is not included in booking and need to pay extra at counter. I have done booking for 1night rs.2230/-for 2 adult and 1 child as per confirmation. Now they are asking me to rs.1400/- for 1 child as per hotel price. Is it justifiable? If i am entering the member as 3, then why website is doing the booking for 2 member and 1 member payment at hotel counter. Attaching the booking receipt. Also, they are telling me to pay full amount for child not even half. No one is helping me. I have done a complete recording of call where customer team is telling 7 year child will be consider as an adult. How??

Sir i did paymnet on 24th feb for bathinda to nanded train bookings via debit card but some issue my tickets cancelled by ibibo group gurgaon but paymnt rs 3535 deducted from my acct. Next day on 25th feb i recd mail from ibibo group - abt refund of my paymnt - but till today i dnt recvd any kind of paymnt,

Im sending u both ibibo group mail abt refund and my transaction history. Pls refund my money asap.