Ibibo Group / Goibibo Complaints & Reviews

I booked a room at ymca sattal campsite through goibibo app.
When i booked it said 100% free cancellation. After booking, it became non refundable.
And it says 0 amount will be refunded.
I should get full refund.
Ymca sattal hasn't received the money.
I am unable to cancel with a refund.
Please help.
I need a cancellation with full refund.

I needed to cancel by flight ticker due to corona issue, hence i tried to cancel through gobibo website which did not allow me. Later i called customer service department where the call did not get connect even after waiting for 45 min. I tried connecting 5-6 times, anyhow once it got connected and after giving all flight details to customer service representative, i was assured that my flight wil be canceled and will get the refund. However, when i checked my ticket status and email, there was no action taken. I have now tried calling customer care again for atleast 5-6 times, but call is getting disconnected after every 30-45 min of waiting. I am not sure why there is so poor service and cheating with customer's promises. Very disappointing.

I booked 3 rooms in a hotel fern surya resort at kasauli through goibibo reference htl 28k4dgy for april 3-4. Since govt has issued advisory refraining all travels, we have tried innumerous ways and time to reach goibibo and the hotel to reschedule our stay if not cancellation with full refund.
The hotel number provided continues to be unattended and goibibo has a stupid ai based attendant who would not understand anything and keep on repeating nonsense as a parrot.

Goibibo does not have any contact number or email id to address the issue. Please help.
Jeetendra garg
[protected]@yahoo.com
[protected]

I'm working in bahrain, i'm planned to come india for vacation on 22nd march so i booked flight tickets from goibibo application (Three tickets)

1. Air arabia (Pnr no[protected]
Bahrain to sharjah to chennai

2. Spice jet (Pnr no u4iskr)
Chennai to madurai

3. Srilankan airlines (Pnr no txs4xv)
Madurai to colombo to bahrain

In that due to corono virus spread, air arabia cancelled their flight and refunded full amount to the passanger (Goibibo). I contacted air arabia head office in bahrain, they said they refunded full amount to the agent (Goibibo) so u contact ur agent. So i contacted goibibo regarding this issue they are not response properly. And also i cancelled all my flight tickets. But they only refund 147inr. I want my money refund. So please help me.

I had booked a ticket from copenhagen to delhi and delhi to mumbai from goibibo for 21st and 22nd march 2020. Because of covid 19 i had to prepone my return and had initially requested for reschedule but with no response at all from goibibo after i tried to contact them i had to book a fresh ticket back and since 11th march i am trying to contact them to cancel my above ticket but they are simply not responding no one picks up calls in customer care even after waiting for 1 hour on calls. I just get a standard message that customer care is busy and no response at all. Please help me get my refund.

Hi, I had booked hotel bookings for Istanbul from 7-10March for 2 rooms for 4 adults and my arrival was on 7th March due to my previous visit to Rome on 29 Feb I was not permitted to board the aircraft and hence i was not allowed to enter Istanbul. I have been following up wih the call center for refund but so far no news.

Need refund for all the 3 hotel bookings done by me. HEre is my email id - [protected]@yahoo.com and my contact ph number - [protected]

I have booked 2 tickets from palmerston north to cochin and return too.. Due to the corona virus issue the respective government is not allowing to travel on the particular time that i have taken ticket. I already talked and mailed with airlines and they informed to contact third party agent for the refund purpose. I have contacted multiple times with goibibo customer care and till now no response given from them.. Help me on this.

Booked flight ticket via goibibo app (Booking id: tua172try). Ticket was confirmed at the time, and i have a copy of the ticket they provided at the time. But currently they are suddenly showing my payment is being processed still and my booking isn't confirmed.
They don't attend calls unless travel dates are within 15 days. I am continuously being forwarded to the online self support method. The online support is handled by a bot and it's useless. It keeps generating the same message but does nothing.

I have booked ticket on 3rd Feb 2020 from goibibo app using phone pe upi payment mode Rs 4965 was debited but the booking was failed ..goibibo customer service is telling they have initiated the refund but the bank and phone pe people are telling refund is not initiated its been more than 1 month goibibo customer care people are not responding properly if the refund is initatied then kindly send me the transaction id or refe
reference id, if not then kindly initiate my refund.Please kindly help me to solve this issue.

I have booked 2 tickets for shj to tvm last month and now due to coronavirus, i just wanted to cancel or reschedule my booking. When called to the call center, for the new bookings, the people are answering, but for cancellation, nobody is answering the call. I have wasted around 1 hour calling these irresponsible guys. I talked with the executive (Tiwali) for the second time and i asked for her manager. She put me on hold for 2 mins and after that she said our manager is on leave. Nobody is responsible for cancellation. I think the people over there at that concerned department is sleeping or dead... No answers till now

Dear sir;
I had booked flight from bangkok to delhi. When i reached to airport icame to know our flight got cancelled. No alternate option given. No executive of concerned airlines was not there. Details are as under :
Airlines : nok scoot
Flight no. Xw 306
Pnr no. Hfc7ve
Pnr no. F9hgpg
Pnr no. Tcw lwa
Travel date 8 mach;9.35 p. M.
Sir i m your regular customer but after several attempts of getting this resolved ;i am still not able to get the rewfund

Flight was cancelled by airlines,

please provide me the refund of Go Ibibo Charge and airlines ticket charge
full refund..

I had booked ticket from GoIbibo Ticket PNR -K59TWF from Delhi to Phuket and return by go air, which was cancelled by airlines, ,

we need refund..

Complaint no: 31313440
Company: goibibo

We had this hotel booking of dubai from 14th march 2020 to 20th march 2020.
We had made the booking through goibibo and we approached them on 12th to cancel the booking due to covid-19 problems going on worldwide.

We got the answer from them it will take 24 hours, then we approached hotel directly to cancel the booking and explained them the problem, they were willing to cancel but we were told that it can be done through goibibo only.

Despite numerous mails from that day to goibibo we are getting no response.

Now the time has already been passed, who is going to repay our money??

I received an email as a revert to my call last night i. E 11th march 2020 mentioning about the passenger’s corona waiver being permitted. The email also stated that i’ll get a call on within 2 hours, but it didn’t happen. The flight is on 15th march, so i’m wandering how and when is the waiver getting credited and worried about it. I’ve been calling since morning on the customer care number and it’s been hours and no one answers.
Kindly arrange a call back on the number provided - [protected].
Thanks

This is a courtesy e-mail to let you know that we have received your request with a subject of
[ goibibo[protected] ] and have started working on it immediately.
Your request has been assigned with a tracking id [ goibibo[protected] ] and will be responded to within 2 hours or less.

The aforementioned is the email i received.

We booked the flight ticket in goibibo portal in the last week of feb 2020 for the travel from bangalore to sanfransico and back.

Us banned the passengers travelling from/through europe to enter the country.

But, when i requested for the cancellation of the flight ticket. There is no response from goibibo

Only one time in 6 days, we got connected with the customer care executive.

He told that there will be a deduction/loss of rs.22k towards the cancellation.
When there is problem across the globe and the airlines are instructed to do free cancellation, they are charging.

No issues, we agreed for it and requested to cancel. But the ticket is not yet cancelled.

Please look into

Hello Team,
I have my planned flight on 17th Mar'20 from Dusseldorf (Germany) to Mumbai and return flight on 22th Mar'20 (PNR-WDUJL2 ). Now, our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide. Also, Indian coming from Germany would be quarantined for 14 days. Considering the scenario and impact, I want to cancel my travel and request vouchers.

I have called Goibibo 100 times from my international numbers. I dont have any record how much money I have wasted in waiting for my number to come. Nobody picks up the call. Worst worst service.

KLM airlines has already issued an advisory that passengers willing to cancel their booking due to corona virus can claim for the same amount of vouchers and I want full amount of vouchers worth my booking.

@goibibo Please take immediate action on this issue and process my refund as soon as possible.

Regards,
Mitali Suresh Malusare

Hi,
This is regarding my international flight booking from new york to bengaluru on 14th of march with emirates airlines. Ticket no:[protected]; booking id: mysmf[protected]

Due to the current immigration rules imposed to contain coronavirus, i had asked for a reschedule of my flights. it has been more than 24 hours and there is no update on that yet. I tried reaching out to the customer care some 1000 times but no response. Infact, when my call got connected in the morning, the support executive just tried to fool me and misled me saying that i'll have to contact the emirates airlines directly.
I spoke to emirates airlines and they made it very clear that they have already shared the process details to reschedule a flight with goibibo and that they are not charging any fees for the reschedule. It is mentioned on their website also.
Nobody is responding from the goibibo side. I have beena regular customer of goibibo and now i am being fooled like this.
I request you to look into the matter asap and the fight is to depart tomorrow. I hope you will take the matter seriously.

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

We want to cancel travel to germany via doha (Qatar) as i am travelling with 2 years kid. Also qatar has restricted travel of passengers from india which can be read in the article below :

https://qatarairways.zendesk.com/hc/en-us/articles/[protected]COVID-19-Coronavir...⇄

Added screenshot about restriction of travel.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive. Also, after long wait when we question about refund, they are telling that no waiver/refund will be provided

How can not get refund if we are not allowed to travel.

@goibibo please take immediate action on this issue.

Hello
I m qaid johar hakimuddin
It is very poor and unsatisfactory service from goibibo because your customer care numbers
[protected]
[protected]
[protected] are not working and i have been trying for so many days to talk to an agent but it is not possible and i am forwarded to an online bot which does not reply to my queries

Plz give me a working customer care number through which i can connect to an agent to solve my flight cancellation query

I have received flight cancellation message from srilankan airlines to my registered email [protected]@hotmail.com which i am pasting here for your reference

From: [protected]@srilankan.com
Sent: 13 march 2020 11:46 am

Subject: flight cancellation



Dear passenger,
Sri lankan airlines wishes to inform you that ul229/25mar cmb kwi flight has been cancelled. Please contact your respective issuing
Sincerely,
Srilankan airlines team

Due to these restrictions we will not be able to travel to kuwait.

Request to plz answer my queries

Pnr - vyp6l4
Ticket no.[protected]
I have booked my family tickets for 3 pax on 19th feb through goibibo site
For dac-kwi on 25th march

1- will i get a full refund for my ticket?
Or will there be any cancellation charges?

2- will goibibo be entitled to levy any cancellation charges of their own?

3- how many days will my refund be processed from goibibo?
In how many days will the payment be received in my account?

4- what is the cancellation process?
Is there any office in bhopal where i can directly

Plz reply urgently so i can start the process for cancellation?

Thanks
Awaiting ur prompt reply
Qaid johar hakimuddin

Our government has asked to avoid foreign travel in view of rising coronavirus cases worldwide.

As duty, we have decided to cancel our travel to bali, indonesia.

We have mailed multiple times to goibibo for full refund of the flights but their customer care is non responsive.

They are neither replying on mail nor on call. I had spent hours trying calling but all efforts have been futile.

@goibibo please take immediate action on this issue.