Ibibo Group / Goibibo Complaints & Reviews

Hi team,

My flight was cancelled having pnr no : t7vmjm. As per the process i should get the refund amount of 2147. But i got a message that 1868 refund had been processed. So i raised a complaint and additional 279 has been also approved. Also in refund status it is showing 2147 amount has been processed for refund. But only 279 has been credited to my account and 1868 is still pending. I have tried to connect with customer...

From Goibibo:Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the correct booking ID so that we can assist you further.

Reply to above concern: unfortunately you couldn't find my booking I'd even though I mentioned.My booking details are given below for your information...

Sir,
I have booked a flight ticket from trivandrum to gorakhpur through goibibo. The date of journey was 28/02/2020. The flight was from trivandrum to bangalore and then from bangalore to gorakhpur. I have got booked tickets through e-mail from goibibo. The pnr was yblz2b.
Later the indigo airlines informed me that they have cancelled the flight and offered to return the money and i have agreed. The total cost of tickets was...

Dear sir,

I have book my train tickets on 02/09/2019 via pnr no [protected] due to train diversion the train was not touching the destination and i have filed my tdr and it was finally got accepted and refund of rs. 2100 was approved by irctc but still not been credited in my account. But on calling their customer care only new flight booking related information are provided and for old train booking they is not option to talk...

Sir,
I have booked a room in oyo 26917 rc residency hotel of gorakhpur for january 9, 2020. You have sent me the confirmed voucher also. Booking id is htlm5udq62 and the pnr no is 0062655. Date of booking was 28th december 2019.
But when i reached the hotel on 9th january evening at 6 p. M they refused me the room saying the booking money was not enough. I have booked a room with breakfast and have remitted the money you...

.Actually I have cancelled my one train ticket for which I have received 433 refund from your team in my paytm UPI account and I was transferring that amount to my bank account but bi mistake I have paid twice from my paytm UPI account and my savings bank account respectively, which is in central bank of india to go ibibo UPI account.

Could you please verify and return my amount to the respective accounts.
Any help from...

Dear sir/madam

I raised the querry before also on my promised refund of 708 for rebooking same day under void/rebook option wherein 26, 000 inr plus 10, 000 date change has been charged. Date change is fine but 26, 000 in place of 708 as informed (Refer the chat part photos) is againgst business ethics and cheating with customers.

I am attaching the part histort and will request to initiate refund of over 25,...

Hello!

So yesterday i tried booking tickets from bbsr to pune. Twice my money got deducted n i got booking failed message. I was told that my money will be refunded. Today suddenly booking is showing confirmed and the ticket is of someone else! Neither can i see any other details nor it has a pnr
I don't even get the cancel option
I have contacted them on fb and they said they are looking into it. But i haven't...

Sanchi sinha
10:38 pm (45 minutes ago)
To travel, contactus, traveldocs

This is to bring to your kind notice that i sanchi sinha, frequent user of goibibo company and i have booked air-tickets of air india company for my parents from ranchi to delhi on 26th march & delhi to ranchi on 3rd april. I would like to convey that while booking this ticket in place of my mother's name
(Preeti sinha) i selected...

I booked 2 tickets from delhi to london and back and by mistake month mentioned was february inplace of march, i realised within minutes and requested gobio t change the date and was advised by their executive mr anshul (Chat history can be checked) that kindly rebook again through gobibo and we will deduct total 708 inr as per void option same day rebooking.
I was informed by bank and gobibo that theyhave deducted over 26, 000 inr...

I booked a room at hotel tirupati galaxy, kanpur from goibibo's app and i was extremely disappointed by the app as it showed different pics of the cabin i had booked and reaching the very place it was found to be a doormetry moreover it was certified by gostays.

These people are simply misleading the customers by putting up false/incomplete pics and earning. I had a lot of inconvenience.

I am telling everyone...

Booking id : htl2hgcdaj

I booked hotel oyo 35462 svs luxury room in hyderabad for 21.01.20.

Room was with breakfast. Hotel was unable to provide breakfast.

Goibibo have 100 % money back guarantee for this property on service issue.

But they are unable to provide refund to me and continuously negotiating.

I told them to forward my case to appellate/delight/higher authorities....

I got a message & automated call from goair that my flight dtd 26/01/2020 has been cancelled due to unknown reasons. Now the problem is neither goair customer care is responding nor goibibo customer care.

My refund is showing as 0 even when the flight has been cancelled by the airlines.

Goibibo customer care no is not taking call and they send link for chat representatives who don't respond even after 30mins...

Dear sir
I received mail from goair that my 25th jan flight (Pnr:-v4zpgy) from ranchi to delhi has been cancelled and i have to contact customer care to modify my booking.
But for last two days i am unable to contact both goibibo and goair customer care. On customer care number, onone is picking up call.
Please help me to get out of this.

Thank you

Gunjan kumar
[protected]
[protected]@gmail.com...

Dear sir,

We would like to bring to your notice about booking of air ticket of true jet air lines through you on 21st jan 2020 twice with reschedule.

Booking id : 2tl98s24

1) on 20th date, mysore to chennai journey was on time and their service was ok.
2) return journey on 21st morning 6.50 am with same truejet flight. after boarding, they cancelled flight by giving technical reason....

This is regarding case number: 30897230, 30874257

I booked a air asia flight via goibibo for 20th Dec 2019 with PNR RZ3S9M.
While checking in my baggage Air Asia charged me with INR 8000 for access baggage. Now the problem starts as flight got cancelled on that day.
Goibibo refunded ticket amount of Rs 6453 in my HSBC account within 3-4 days but they told me access baggage amount will be refunded by air line as...

This complaint is regarding refund delayed by goibibo for my international ticket cancellation. Please refer details:

Travel Date - 24th Nov, 2019
From - CDG, Paris
To - Mumbai
Airline - Air India
Booking done through - GoIbibo

I cancelled above mentioned ticket on 10-Nov-2019 and expecting refund in 20 working days as per airlines site.

Moreover, I am chasing goibibo...

Hello team,

This is to infor you today (21st january 2020), i have booked one ticket from goibibo whose pnr number is: nj2dqz, airline indigo
Problem is that i selected the roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am taking the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic.

So kindly do the needful...

I booked a hotel in digha kanchan international and canceled as it had free cancelation before the booking date... But i not getting my refund back which is 2338/-.. I sending the go ibibo them several msgs and called them too but no active response at all... They only sending me emails we appreciate ur patience u just wait for refund as the rnn not generating... It's about 25 days passed but till yet i am not getting my money back... From...

I have booked one flight ticket for kochi to bangalore for thr date 12th February 2020 but voucher shows that the date is on 18th of feb 2020 ( ticket number[protected], pnrZCWS1), I have tried to edit the same for many times and tried to reach customer care many times but there is no response, it is ivr type calling no one pick the phone call automatically disconnecting, the email id and contact numbers are irresponsive...