Ibibo Group / Goibibo Complaints & Reviews

Sir hamne goibibo se flight ka ticket 17/05/2019 koi book kiya thaa, jiska total price 3105 rupay thaa maine bank sbi se phone pe upi se payment kiya jo ticket 10/04/2020 ke lite book kiya thaa phir main 06/02/2020 ko ticket cancel kar diya jiska refund amount 2369 rupay thaa jo ki goibibo ki taraf se delay dikhaya ja raha hai per amount nahi says please help me

This is regarding my online booking done with you on 21/2/2020 from me and family for onward n retun journey from new delhi to montreal.

I have wrongly made the retun booking for 13th june 2020 instant of 15th june 2020. For which i have raised the complain/changes online on same day around 7pm.

I again approached yours team very next morning at 09am on 22nd feb and i have spoken to ms siya she told me there are some charges of around 352 inr per passenger i will calculate the same and call back to you in 15 to 20min. Till 01 hrs i dint receive any call then i crossed check the same with british airways they informed that we dint received any request to making changes till now pls speak to yours agent if we get any information from there end we can make necessary changes till 24hrs.

This shows yours team is how much depended on system what automation system have replied to customers is correct and authentic without any cross check by any one.

Yours team dependence on systems and lethargic work now till date they are trying to convince me on there rules and regulations which they own are not aware about.

They say i have to inform to them on same day if any necessary changes need to do. What was that i did online? Which is more authentic in service sector.

It’s clear at my end that i will not get penalise for the error done from yours end. Hope you understand my concern as a customer and take necessary action and resolve my problem asap.

Hope you understand the importance of relationship between a service provider and customer.

Regards,

Kanuj khanna

Sir, i had booked ticket by goibibo on 17th feb 2020 from chennai to kochi pnr no. D6sghv on 23rd march 2020 total amount paid as per goibibo is rs.4654 and i cancelled the ticket on 20th feb 2020. As per cancellation charges 96 hours rs2500 refund but only rs164 is given.
Refund breakup
Amount paid 4654
Total penalty 4490
Cash refund 164.
Can you explain this refund.
What sipcejet claims is agency amount given rs.3466.

I had booked 3 rooms for 03 night at hotel sea horse, digha from 22 march (Check in) 25 march (Check out)

In the booking page it shows that free cancellation till 19 th march but when i cancelled the ticket it shows that amount not refundable. This one type of cheating. They are misguiding the people by doing this.

If amount is not refundable don't write free cancellation before 24 hrs of check in time

I want my hard earn money at the earliest.

I had booked 3 jet airways tickets (Pnr - wajeji) from mumbai - london - washington dc through goibibo on 19th feb 2019. The flight was cancelled due to jetairways closing down its operations. I was assured by jet that the refund of the cancelled ticket amounting to rs. 1, 70, 000/- will be done by goibibo asap. Its been a year now and i have still not received the refund. I am in urgent need of funds as i have lost my brother in law in july 2019. Since i am not receiving a proper timeline for getting my refunds i am now filing a legal complaint against goibibo for cheating and fraud for not giving my refund for one year.

On goibibo, there is no option to delete booking history. There is no provision to delete the account also.

This is a clear intrusion of privacy as i should be able to manage my data as i deem fit. Every other travel planning app has this option. Only goibibo doesn't. Extremely dissatisfied with this.

I would request goibibo to get this rectified as soon as possible.

It is deeply inconvenient...

Respeted Sir,

I have booked the ticket from Lucknow to Ahmedabad, PNR no 09hfgg by GOAIR from your esteemed company. The flight was cancelled by goair. Immediately I lodged complain to [protected]@goibibo.com, I got return E mail where they inform Lodge complain on line for Refund.NOW THE PROBLEM STARTS
PROBLEM

1. I am 66 years old at the time of booking perheps i would have given wrong mobile no. but my mail id is correct.
2. Whenever I tried to lodge complain on line it ask for Mobile no and when i give mobile no it does not allow me to go further.
3. I tried to contact your consumer care no but same due to Mobile No it does not allow me to move further.

Request
1. Please arrange to refund the money in same account from where the money was paid. My mail id is correct.
2. Please arrange to give facility to talk to your customer care executives.

Regards

Deepak Rai Srivastava

I was done a flight booking through goibibo vide booking id - tuakhtvpm, for air india flight for 13th march vide prn - yd3z7, booking date - 15th feb'2020. As per their booking confirmation i suppose to get confirmed ticket within 30 mnts, but till date they were not process my confirmed ticket. Through their customer support they are rounding me and same text or mail continue they were sending.. I am too much worried that, due to this flight booking pending i will getting problem for my upcoming trip.

Hello,
On 18th January, 2020 at night. i was trying to book hotel shompen in Port blaire from Go Ibibo website, after selecting the room and filling the details of guests, at payment section, I selected UPI payment mode and they offered discount for Rs15 on total amount that was Rs 3725 and hence making net amount to be paid as Rs3710.
There was a QR code to be scanned for making payment through UPI, i scanned from my phone, and at BHIM UPI application i got confirmation screen for amount deduction, the moment i approved and payment got dedcuted, but on payment screen of GoIbibo there was'nt any response.
I waited for so long, but no refund and booking status: "Booking under Progress" .

I have contacted Goibibo they said they didnt recieve, and they cant help it. my bank have deducted the money on the name of Goibibo, Pls refund the amount.

Details:
Transaction Id UPI:[protected]
amount: Rs3710
Time: 02:55:30
remarks:hotel shompen
date : 18 Feb 2020
bank : indusInd
upi VPI: [protected]@upi

On 15th feb 2020, i booked the air india flight ticket (Delhi to hyd) in goibibo for 20th feb. Amount was deducted but status was shown as booking confirmation pending. I had contacted the goibibo customer care and they told me that the status would be finalized after 30 minutes. I contacted them after 30 minutes and they asked me to wait for 24 hours. After 24 hours i contacted them again and they told that they couldn’t finalise the status of my booking and asked me to take refund. I rejected the refund and asked customer care to connect the call to higher official. The official named rahul told that i definitely had to take refund and i told no to him. He told me that he initiated the process of refund without my acceptance. My trip was cancelled due to their negligency and i had to book another ticket which costs rs. 10, 000/- more than the previous one. Its probably they faked the status of my booking because i booked it in less cost than usual. I hope u take the severe action on them.

With immense grief, i would like to let you know that the services from goibibo customer care has been really dissatisfying and disappointing.

I had flights booked on jan 25th to berlin, however due to an emergency i planned to reschedule the flight. Upon calling goibibo customer care, i was told that only flight difference will be chargeable and the flight will be kept on open status and i have the option to reschedule it anytime with just the flight difference and no other charges will be applied. Hence, i decided to keep the flight at open status in order to reschedule it.
I need to travel to berlin by 22nd february and have been continuously calling the goibibo customer care, however the agents keep hanging up saying they will call back. They neither call back nor help in getting the flight rescheduled.
Please take some immediate action, so that i can book my flight for berlin by today as per the promise.

I issued multi city ticket on 15th february to cok dmk - 23 feb 20 & connection flight to dmk vte - 24 feb 20 and paid 13, 121 through amazon pay. But ticket is not issued & booking id is not created.

It showing that - booking id: the ticketing time limit has expired for the given booking booked on sat, feb 15, 2020.

I called many times to customer care but no one is not taking the call.

My ticket money is deducted but it is not confirmed.
I am also unable to contact the customer support due to their bad support service
I am unable to book another ticket as they are not confirming whether they have cancelled or booked my ticket. Due to this now i have to pay more amount for new booking also. My registered mail id is [protected]@gmail.com

I booked ticket chennai - kolkata. Amount was debit my account but i won’t get the ticket past two days. I called many times to customer care and waiting above 15min but no one answers my call. I complaint twitter also but every time they ask mobile number and mail id. No reply after that. I need my ticket else my money. My register mobile no:[protected] email:s. [protected]@live.com

Hi

Payment has been deducted and i received the confirmation which is payment received and we are working to generate the tickets (Invoice) will get back to you shortly.

But no confirmation has received. Now while i tried to confirm with air india flight they are saying there is no booking we are found against your name.

Regards.
Akhilesh jaiswar

I booked an 'air india' ticket yesterday through goibibo. My money was debited from my account but my booking has not been confirmed. It has been more than 24 hours. Their customer care number is always busy and i have also sent several emails and got no reply yet. Their customer care service is very poor. I need a booking confirmation immediately. They have caused me a lot of stress and frustration! My booking reference number is "j7eg3".

I have booked flight from delhi to toronto for aug 30. I have paid full payment of rs 71174.00. They have not yet confirmed the ticket. I called them around 15 times, they are only asking to wait for 2 hours then 4 hours then 1 day then 12 hours.
I have called many times, each time there is different agent and they all are saying different things. I tried to chat with them using their live assistance, but they are not willing to pass the information to related department.
They are just keeping the money from customers and are not willing to solve their problem. They are big cheat. The worst company to book the tickets.

My ticket money is deducted but it is not confirmed.
I am also unable to contact the customer support dur to their bad support service
I am unable to book another ticket as they are not confirming whether they have cancelled or booked my ticket. Due to this now i have to pay more amount for new booking also. My registered mail id is [protected]@gmail.com.

My booking id is gofldand7403a[protected]. I booked my ticket yesterday at noon. Bu t till now i have not received my ticket. T he customer care is repeatedly telling that the ticket will be issued after 30 minutes. This is going on since yesterday. I have already mailed to ceo, management & support team. But still the issue is not resolved. The message only shows booking in progress.

I booked air india flight ticket 15 feb2020 from visakhapatnam to new delhi traveling date 14 mar 2020 and pnr no hscn3.
Amount detected my account successfully 7940 rs. After that massage came your payment received successfully and your ticket generated within 30 min. But ticket not generated and goibibo customer care saying your amount not received.
Still my ticket status booking in progress.
And custmer care not answering my query.