Ibibo Group / Goibibo Complaints & Reviews

Hello team,

This is to infor you today (21st january 2020), i have booked one ticket from goibibo whose pnr number is: nj2dqz, airline indigo
Problem is that i selected the roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am taking the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic.

So kindly do the needful so that i can received correct round trip ticket.
Journey date should be: 17th march 2020
Reverse journey date sholud be : 23rd march 2020

Note: for your reference, i am sharing my ticket which i have received from your end.
So please do the needful asap and revert back to me.

Thanks & regards,
Ushmita chakrabort
Contact:
Email:

Hemant

8663

Hello team,

This is to infor you today (21st january 2020), i have booked two ticket from goibibo one of the pnr number is: nj2dqz, airline indigo
Problem is that i selected the correct roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am getting the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic. For the same within 10 minutes i discussed with their support executive hemant & riya.
As per hemant, if i cancel it within 24 hours, there are no deduction (In terms of any charges/penalty charges or others), i will receive full refund that means inr 47, 284
So, i have requested them to cancel but they applied penalty charges 1150+1150= inr 2300
When i am contacting them they are advised that its a gateway charges, but there are no gateway charges. And for the same they have send me 3 emails and its clearly stated that its a penalty charges.

Note: i have call records with hemant and email proof for the same that there are no charges but penalty fee applied.
Now i want legal activities over hemant and goibibo as they are robbing.

Secondly, same penalty applied for another ticket whose booking id: booking id gofldand7996b[protected]

So, i need compensation with full refund and compensation for harrasement as well

Regards,
Apurba ghosh

I booked a hotel in digha kanchan international and canceled as it had free cancelation before the booking date... But i not getting my refund back which is 2338/-.. I sending the go ibibo them several msgs and called them too but no active response at all... They only sending me emails we appreciate ur patience u just wait for refund as the rnn not generating... It's about 25 days passed but till yet i am not getting my money back... From the perticular cancelation quary menu of this site the blocked my no.. So i can't do msg too for any enquiry for this cancelation and refund issue... Such a fraud site never do booking again through this site

I have booked one flight ticket for kochi to bangalore for thr date 12th February 2020 but voucher shows that the date is on 18th of feb 2020 ( ticket number[protected], pnrZCWS1), I have tried to edit the same for many times and tried to reach customer care many times but there is no response, it is ivr type calling no one pick the phone call automatically disconnecting, the email id and contact numbers are irresponsive

Dear sir/ma'am,
I need to open my facebook account and for that i need the pass code and due to of discontinuation of ibibo mail, i'm unable to access my pass code. There fore i request you to please take a look on this matter and grant me the access to the ibibo mail for at least once so that i can change my email address.
Thank you and hope it'll be rendered soon.

Myself komil vyas yesterday i booked a bus ticket from your website from delhi to ahmedabad the name of the travel agency is raj kalpana. The arrival time for ahmedabad was 10.16am. The bus delayed the arrival time by 2hrs. The service really worst, even they didn't take stop for dinner at some sofesticated place. The place was really the worst of i had seen. No proper food with hygiene is available.

The staff behaviour wasn't polite they were too rude. I haven't paid 1300rs for such kind of service.

I need some sort of action from your side. We are booking from your website with a hope of trust and credibility for the best of service. But if this is your service in front of 1300rs then i wont be booking form your site anymore.

Sir i booked train ticket on 04.01.2020 which pnr no [protected], but refund amount didn't received my refund amount 3910 (As per irtc data). Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 3910.0 refunded [protected] 06-jan-2020 rds refund topup refund for cancellation [protected]. But till today on 19.01.2020 not received my refund

Hi goibibo team

I'm sanjay from india
Currently i'm living in china country,
I'm well known customer to goibibo...
Previously i can use many many times and even share with other people to use your services..
This is apart

I bought ticket from guangzhou to kolkata via yangon connecting flight.. Pnr no hfgzpf on january 18th 2020

Amount is deducted and shows tickets are available even bought a ticket
I have all screenshots of every moment..

After 10 hours waiting i call to my brother and explain about this ticket is pending from guangzhou to yangon...

I know clearly you are playing with me

Because upcoming chinese new year... So chinese people can travel by using flight services
Because of this you block my ticket for your selfish sake
After that you called me and demand extra 8000 indian rupees to confirm my ticket
Even thought on next day tickets prices are same like yesterday
I call to customer service and want to refund and again bought my ticket on monday ie january 20th
But now again you are paying with me to demand extra money or simply you said refund my money

I don't want refund

Do you think customer is foolish???

Why they customer can choose your services?

Now i'm facing too much issue with your service
And to be frank i'm not foolish person to leave this issue

You will see how much serious is this when i back to india for my exams..

Because you are playing with my career
Because of your worst service i lost my career and job opportunity to..

My exams are on january 22nd in andhra university visakhapatnam.

You spoiled my career, and i didn't get my job in china if i didn't attempt this exams from january 22nd
There is no much time

I never leave this issse
I can share this issue to public and first i can put a case on you
Already talk to my well know professor regarding this issue

Do you have sense regarding this worst cheap technique to cash yourself

So you don't need customer problem

You just need how to cash and how to cash customers situations

Seriously i'm saying this

I'm not leaving goibibo team
Even i can die to war with you

I'm a andhra university student leader previously

I got good opportunity here in china
Now because of you i didn't submit my master graduation certificate if i loss this year exams

Even i don't care about myself
I want truth
I want justice...

If you don't confirm my ticket on january 20th guangzhou to kolkata..
After that you know how this situation is going to spread in different different media channels and you face this

I'm nri
So i have to move forward this case easily
Even here in china i raise this issue with my indian association...

Here i have google services
But because of this
I bought google services for indian rupees 5000 per one day to send a mail to you

I bought second time ticket
From this mail id

Reesu. [protected]@gmail.com
Mobile number
[protected]

Even my brother talk to you many times

I don't want refund
I want ticket confirmation within 5 hours

If not

See you at court

Ready to face this issue

If you want to contact me

This is my china number

+86
[protected]

I started booking a ticket for train which cost me ₹243 through goibibo.
I credited ₹143 from my bank and ₹100 from my goibibo cash.
All done for payment, just remain to irctc confirmation, which failed to access because i crossed my booking limit now i need to cancel ticket so i cancelled and proceded for refund but i only got my gocash but not my ₹143 which credited from account. They said we had refunded, but i didn't recieved.
Now what should, where should i go for refund... Please support!

I booked a hotel in pondicherry and goibibo is just listing the worst hotel and their service is very worst and i complained regarding the same many times but i didn't get any further response from goibibo and money is fully wasted and i'm a contacting goibibo but not response still now. I want goibibo to resolve my issue asap. Refund my full money

You can contact me at my number [protected]

I had book a airline ticket from varanasi to banglore on 17th january 2020 around 2 pm for travel on 18th january 2020... Payment for the same was deducted instantly but the ticket was confirmed by 8 in the evening...in such a situtaion i had to postpone my travel...
The ticket was cancelled and only around rs 2500/- to me.
I repaetedly requested to postpone my ticket as i have to travel in the coming week...
Was this my fault...? Why should i bear the financial loss in addition to postponment of my travel?
Please help me against this cheating practices..
My booking id is n6exgjemf
Regards
Vikas dwivedee

Sir/madem, iam a travel agent by neptunenext pvt ltd banglore. And booked a ticket from vtz to del on[protected] flight no ai452 by air india flight to 3 passengers name,,, 1. Satya srinivasarao kotikalapudi 2. Padmavathi kotikalapudi 3. Bindu bhargavi kotikalapudi booked by goibigo.com, on[protected] i am call to your call center and say requested two passengers cancelled names padmavathi kotikalapudi 2. Bindhu bhargavi kotikalapudi, she says ok two passengers is be canceled third pax is available. Amount will be refunded in three to seven days to your account[protected] in my account refund amount is 4630/-by airline. Passenger a booked againticket for return flight and his brother also booked ticket up down by airindia. Pnr hdtq2,,,, y2td7,,, ymq32,,, passenger go to airport and airport staff says that pnr (Jkgjr) also full canceled so passenger not traveled. He come my office and says your is not booked you upsate my all journey and give me full refunded for all pax. I say sir some thing roung by airways or goibigo so please give a time me. But he not lesent my words and he give police complaint. Soplease reqeusted to sir/madem that day means[protected] i will say only two passengers cancelled but your staff should be all tickets cancelled so please given back my full refundede for all pnrs (Jkgjr, hdtq2, y2td7, ymq32) for only one paasenger. And please save me iam also complaint to your call center by last 24 hours two to three times. Thanking you sir my name is md younus, sanataravels, 7-7-39 cement road ramarao peta kakinada east godavari dist, ap. Mobile [protected]

Dear sir/ma'am,
Greetings from air india!

It is our pleasure to assist you with your query.

With reference to your email, we understand that you want the full refund of your below cancelled tickets.

This is to inform you that as we have checked the details of below bookings and we can not be process the refund form our end as all these bookings are made by third party. We request you kindly contact to goibigo regarding the refund of below pnrs.

Goibibo is a big brand but they don't take their customers seriously as i have booked a flight with gobibo and after that, there was an option of booking cab too, i didn't even take a moment and just booked a cab too because i am working at bangalore and here you could not expect an on-time pickup. On that day goibibo scheduled cab reached my location late and by that, i missed my flight. I then and there called goibibo and told to pay the extra amount that i am paying to the airlines for the next booking but they refused to pay. This is a very unprofessional behavior shown by goibibo as i was waiting for my cab since 3:00 pm but cab reached my location at 5:15 pm and the cab that i got was having different vehicle number and was not even accepting the otp, i am writing this here because i want justice and these things should not be repeated with anyone. Fake goibibo.

There was a change needed in name of passenger, i tried reaching ibibo support but was unable to reach you via mail and chat too.in chat i got contact details of spice jet. I talked with them and they shared that they have cancelled my ticket with full refund also no cancellation charges from there side because i reached them in 30 minutes from ticket booking time. Since i want full refund from your side too with no cancellation charges because there is no information in ticket booking area about not able to change passenger name anytime and also please update contact details since number shared is always busy.

Details are as follows -
Booking id: jsgc6kwgv
Booked on tue, jan 14, 2020
New delhi - jabalpur (Journey on 02/03/2020)
Jabalpur - new delhi (Journey on 02/09/2020)

Please let me know as soon as you read it. And call me on - [protected].

Payment has done rs.1940 on 9th jan2020 to goibibo for booking two train tickets, but payment has done but booking is not confirmed yet, please confirm the bookings or else cancel the bookings and refund my money immediately. And everytime in goibibo help desk it saying that within 30 minutes booking will be confirmed, but it was not confirmed yet.in goibibo app trips it is not showing about any details of my booking. Please make these correction s immediately.
I want immediate reply or immediate action in your behaviour towards your customer.
I need a toll free number where i can talk to a assistant directly without these chats.

Dear team,

I travelled on 13 jan 2019 from delhi to kota (Rajasthan) with navrang travels, pnr : ts[protected]fidk/143292/dhlkta36

As per ticket boarding point: karol bagh hanuman ji ki murthi ke pass
Karol bagh
Landmark: karol bagh, time 21:50 hrs.

I was standing in front of boarding point, bus was crossed in front my eyes but not stopped at boarding point, then i called to the given number and said please stop the bus i am coming, he said ok no problem. After that i said to agent please arrange one cab so that i can reach to the bus, but he replied that it is not his look out. Then i hardly found a cab and i asked him to bring me at my bus. He charged me rs 100. It was my compulsion at that time so i paid him rs 100.

Now my question is that who is responsible for this damage? Who will pay my rs 100 now? If bus is crossed boarding point then who is responsible for pickup the bus, how i run with luggage?

I want clarifications. Please give me asap.

Regards.
Beni prasad rathor
Traveller - yuvraj rathor

Date: mon, 13 jan 2020 19:03:34 +0530
Subject: re: ibibo group / goibibo complaint status update [id: 2539620]
This i write after receiving your letter dated dec 20, 2019. I can't
Guess the duration of `several' days as mentioned by you. For the last
Time i ask you to return the money within a week failing which i shall
Approach the consumer court or some other court of law.

K. K. Mohanty

Your transaction id is no.[protected] dated 02.01.2020 and i have paid rs.635.08 towards the vodafone bill but they are saying that they have not received. Please transfer the amount to vodafone and oblige. My number is [protected] and i am in the red plan along with my wife g padma whose number is [protected]. Kindly do the needful at the arliest and oblige.

Goibibo confirmed a hotel booking with a confirmation number for seychelles on 15th jan 2020 but when we checked with the hotel today it said the hotel had rejected the booking. Till date goibibo hasn’t communicated this to us and we are supposed to travel with our daughter who is 19 months old and now we have no hotel booked on the respective date and we are left stranded

This telephone booking agent of goibibo named mr. Paras put in wrong passenger name on the ticket. Pnr no. Is pkd7yd. On complaining on the email, he did not reply by email, but called on phone and put the blame on me. Although he made the first booking of returning flight (Cdg-del / pnr no. Hlfne) with correct details but for the onward journey (Del-cdg), which he booked after booking return journey, he made the booking with incorrect name. How is it that he booked one flight with correct name and the second flight with incorrect name. On top of that when i asked him to call his supervisor/manager on phone, he made an excuse that there is no one available and i will receive a call back only on the next day.

Very bad on goibibo's part. They have such un-professional and incompetent staf[censored] Pathetic!!! I hope, if this complaint reaches goibibo through this forum, some one will take care and pay attention and call me back.

Hi,

I hope there is something called management in this so called company name goibibo. All the customer care numbers are not working and its only ivr based. There is no one, one can talk to.

I had a flight from delhi to guwahati on 12th dec by air asia morning 9 o' clock flight which i cldnt travel due to the protest of caa and cab in guwahati which was in a very terrible situation. There was curfew deployed since 11th dec evening to infinite days and hence having no other option i called the airlines (Air asia) at the night around 1:am.
They told me that since the situation is such terrible i can cancel the flight and entire money would be refunded to me without any deduction as this is what they have got instructions from the backend authorities.
I asked them whether goibibo can stop my refund at their end being athird party. They said at any given scenario they cant hold the amount since air lines is releasing it completely as a gesture in that panic and terrible situation.

Based on the assurance by air asia i cancelled the tickets at around 1:30 am by calling the air asia call centre and they told me that the entire process shall take 15 days for the money to reflect in my account. Although i have canceled the flight at midnight, the flight itself got cancelled in the morning along with many other flights to guwahati since infinite curfew was deployed there.

I have yet not received any amount as of today 10th jan 2020 and the worst part is there is no one with whom i can call and talk in the call centre of goibibo. Its fraud.. Non of the contact centre numbers are working, some are invalid, some are wrong numbers, there is only one number which is ivr based and thus not solve the purpose. They do not have any principal nodal id too.

I need imense help... My total amount is around 14500, and its hard earned which went on waste because of the terrible circumstance which was beyond control. It is not a normal cancellation of flight ticket.

I request the authorities to please look into the same and please help me on the same.

I want to say this is real escalation, so please help.
At least somebody please reply.

All other information regarding the ticket and booking can be provided if required.

Many thanks in advance
Madhusmita