Ibibo Group / Goibibo Complaints & Reviews

Sanchi sinha
10:38 pm (45 minutes ago)
To travel, contactus, traveldocs

This is to bring to your kind notice that i sanchi sinha, frequent user of goibibo company and i have booked air-tickets of air india company for my parents from ranchi to delhi on 26th march & delhi to ranchi on 3rd april. I would like to convey that while booking this ticket in place of my mother's name
(Preeti sinha) i selected my name (Sanchi sinha) by mistake and ticket got booked on my name.
At that point of time only i messaged on the help button in which the message displayed on my screen, for this query call to airline and the no. Was reflecting on the screen. I straightaway called on that airline no in which i was instructed that there is no need to worry as you can directly go to airport and the name will be changed (In place of my name my mother's name will be changed in the ticket) by having the proper document. Then i got relaxed after getting information from air india customer care representative. But on 26.01.2019 i got to know from one of my colleague that kindly get a confirmation regarding the same as it also possible that they can deny on the travelling date. So again i called to 2-3 times and air india customer care representative and each time i got different replies from each and every representative.
Finally i decided to call to goibibo customer care today then i got to know that i can get some benefits but it was only valid for 24hrs of the booking.
I would like to clearly state that i belong to middle class family and for me bearing a loss of whole ticket getting cancelled without any refund is not bearable. I have tried all options regarding cancelling and rescheduling but none of the option is feasible for me.

I just want to file a complaint against that air india customer care representative whom i had a conversatition on 24.01.2019, the day i booked a ticket. I would like you to kindly go through the recorded call and listen the air india representative giving me confirmation regarding name change can be easily done on the travelling date in airport which is a wrong information due to which only i missed goibibo customer offer.

I would also request air india to give me a compensation just beacuse company's representative i am facing so many problems and i am in lack of option.
Also i would like to convey the each representative should have proper knowledge what information has to be conveyed to the customer as i have heard so many options in this case.

Therefore, i would be satisfied if you can understand my situation and ensure me with some kind of better solution.

Pnr no.- jt0q7
Contact no.- +91-[protected]
Email id - [protected]@gmail.com

I booked 2 tickets from delhi to london and back and by mistake month mentioned was february inplace of march, i realised within minutes and requested gobio t change the date and was advised by their executive mr anshul (Chat history can be checked) that kindly rebook again through gobibo and we will deduct total 708 inr as per void option same day rebooking.
I was informed by bank and gobibo that theyhave deducted over 26, 000 inr in addtion to 10, 000 additional cost of date cange.
I will request to get full refund after deduction 708 inr as advised in written by mr anshul of gobibo and i will pay 708 plau fare difference of 10, 000 inr.

Kindly arrange to settle refund as soon as possible as i have limited resources and a retired govt official need funds for my international travel.
Best regardsdr permod kumar gupta

I booked a room at hotel tirupati galaxy, kanpur from goibibo's app and i was extremely disappointed by the app as it showed different pics of the cabin i had booked and reaching the very place it was found to be a doormetry moreover it was certified by gostays.

These people are simply misleading the customers by putting up false/incomplete pics and earning. I had a lot of inconvenience.

I am telling everyone out there reading this, don't go for the app. You might too get on the wrong place.
Moreover their customer care number doesn't work too. I tried reaching them over the no. Provided on google but the no. Showed unreachable.

Extreme fraud.

Booking id : htl2hgcdaj

I booked hotel oyo 35462 svs luxury room in hyderabad for 21.01.20.

Room was with breakfast. Hotel was unable to provide breakfast.

Goibibo have 100 % money back guarantee for this property on service issue.

But they are unable to provide refund to me and continuously negotiating.

I told them to forward my case to appellate/delight/higher authorities. But still i have not get any reply from them nor any confirmation regarding my complain is forwarded to delight team or not.

Goibibo is cheater travel agency. Don't book any type of travel with them.

I got a message & automated call from goair that my flight dtd 26/01/2020 has been cancelled due to unknown reasons. Now the problem is neither goair customer care is responding nor goibibo customer care.

My refund is showing as 0 even when the flight has been cancelled by the airlines.

Goibibo customer care no is not taking call and they send link for chat representatives who don't respond even after 30mins which is very stupid considering there is no other way to communicate with customer care.

Until now i was loyal customer of goibibo but not sure after wasting 3hrs i'll book any tickets with them.

@goibibo team you should improvise your customer care team, specially there should be calling option because that can solve the issue in 2mins than having a chat representative who doesn't respond even after 30mins.

Dear sir
I received mail from goair that my 25th jan flight (Pnr:-v4zpgy) from ranchi to delhi has been cancelled and i have to contact customer care to modify my booking.
But for last two days i am unable to contact both goibibo and goair customer care. On customer care number, onone is picking up call.
Please help me to get out of this.

Thank you

Gunjan kumar
[protected]
[protected]@gmail.com

Dear sir,

We would like to bring to your notice about booking of air ticket of true jet air lines through you on 21st jan 2020 twice with reschedule.

Booking id : 2tl98s24

1) on 20th date, mysore to chennai journey was on time and their service was ok.
2) return journey on 21st morning 6.50 am with same truejet flight. after boarding, they cancelled flight by giving technical reason. (1st cancellation)
3) they assured me to give evening flight at 18.50 with reschedule, but again they cancelled it. (2nd cancellation)
4) again you were issued the ticket for 22nd morning 6.50 am with truejet flight only.
5) i started from hotel at 4 am to airport. after entering to airport, they had sent me a message that again flight got cancelled. (3rd cancellation)

6) again, i had booked another ticket with spicejet by paying rs. 4400/-.
For this, i lost the following losses:
A) taxi fair - 1200/- (I had paid twice)
B) hotel stay - 3000/- (I had paid extra for two days)
C) business loss - 500000/- (I was missed very important business meeting)
D) flight ticket with spicejet from chennai to bangalore - 4400/-
E) bangalore to mysore taxi fare: 3000/-
D) physical and mental harassment :e) refund of truejet flight got cancelled from chennai to mysore : rs. 2, 258/-

Total: 513858/- + physical and mental harassment

Please send me the losses immediately to my bank a/c as below. Else, i am going to take legal action as well as i will complaint to consumer court for the heavy losses.

N j stationeryhdfc bank limitedca: [protected]saraswathipuram mysoreifsc: hdfc0000065

This is regarding case number: 30897230, 30874257

I booked a air asia flight via goibibo for 20th Dec 2019 with PNR RZ3S9M.
While checking in my baggage Air Asia charged me with INR 8000 for access baggage. Now the problem starts as flight got cancelled on that day.
Goibibo refunded ticket amount of Rs 6453 in my HSBC account within 3-4 days but they told me access baggage amount will be refunded by air line as they charged it.
When I contacted Air Asia customer service they told me that they will give access baggage money to agent as ticket was booked via agent.
Today it has been more than 30 days and still my money is not refunded.
PFA ticket invoice, cancelled boarding pass and access baggage receipt.

Every time a case timeline is about to get over goibibo opens a new case.The customer care agent agree over call that money needs to refunded but are not taking any action.
They have even asked my NEFT details on[protected] but still I haven't received the refund.

This complaint is regarding refund delayed by goibibo for my international ticket cancellation. Please refer details:

Travel Date - 24th Nov, 2019
From - CDG, Paris
To - Mumbai
Airline - Air India
Booking done through - GoIbibo

I cancelled above mentioned ticket on 10-Nov-2019 and expecting refund in 20 working days as per airlines site.

Moreover, I am chasing goibibo since 06th Jan and they said that they have initiated refund but it will take 5-6 working days but no refund yet.

After 10 times follow up, they are saying that they have problem refund process and doing follow up with concern team but every receive below mail without money updates.

How can they same problem for somany days considering their usage by users?

I started feeling cheated and thats why raising this complaints expecting some relief from you.

thank you very much..

Greetings from goibibo.com !!!

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your travel needs.

This is in regards of your refund under booking Id :-TUAB8H7BC

Please be informed that we are working on your query and we will get back to you at the earliest with an updated status/resolution of your query.

As soon as we get the revert from our concerned team we will get back to you with an update .

Hope we were able to assist you .

Please feel free to contact us in case of any other assistance.

Regards,
Sanjay Yadav
Go Care Team
24X7 Support:[protected]; [protected]

Hello team,

This is to infor you today (21st january 2020), i have booked one ticket from goibibo whose pnr number is: nj2dqz, airline indigo
Problem is that i selected the roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am taking the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic.

So kindly do the needful so that i can received correct round trip ticket.
Journey date should be: 17th march 2020
Reverse journey date sholud be : 23rd march 2020

Note: for your reference, i am sharing my ticket which i have received from your end.
So please do the needful asap and revert back to me.

Thanks & regards,
Ushmita chakrabort
Contact:
Email:

Hemant

8663

Hello team,

This is to infor you today (21st january 2020), i have booked two ticket from goibibo one of the pnr number is: nj2dqz, airline indigo
Problem is that i selected the correct roundtrip date 17th march 2020 to 23rd march 202o and payment inr 47, 284 has been processed as well, but when i am getting the ticket arrival and deparature date is same 23rd march 2020. Its really problemetic. For the same within 10 minutes i discussed with their support executive hemant & riya.
As per hemant, if i cancel it within 24 hours, there are no deduction (In terms of any charges/penalty charges or others), i will receive full refund that means inr 47, 284
So, i have requested them to cancel but they applied penalty charges 1150+1150= inr 2300
When i am contacting them they are advised that its a gateway charges, but there are no gateway charges. And for the same they have send me 3 emails and its clearly stated that its a penalty charges.

Note: i have call records with hemant and email proof for the same that there are no charges but penalty fee applied.
Now i want legal activities over hemant and goibibo as they are robbing.

Secondly, same penalty applied for another ticket whose booking id: booking id gofldand7996b[protected]

So, i need compensation with full refund and compensation for harrasement as well

Regards,
Apurba ghosh

I booked a hotel in digha kanchan international and canceled as it had free cancelation before the booking date... But i not getting my refund back which is 2338/-.. I sending the go ibibo them several msgs and called them too but no active response at all... They only sending me emails we appreciate ur patience u just wait for refund as the rnn not generating... It's about 25 days passed but till yet i am not getting my money back... From the perticular cancelation quary menu of this site the blocked my no.. So i can't do msg too for any enquiry for this cancelation and refund issue... Such a fraud site never do booking again through this site

I have booked one flight ticket for kochi to bangalore for thr date 12th February 2020 but voucher shows that the date is on 18th of feb 2020 ( ticket number[protected], pnrZCWS1), I have tried to edit the same for many times and tried to reach customer care many times but there is no response, it is ivr type calling no one pick the phone call automatically disconnecting, the email id and contact numbers are irresponsive

Dear sir/ma'am,
I need to open my facebook account and for that i need the pass code and due to of discontinuation of ibibo mail, i'm unable to access my pass code. There fore i request you to please take a look on this matter and grant me the access to the ibibo mail for at least once so that i can change my email address.
Thank you and hope it'll be rendered soon.

Myself komil vyas yesterday i booked a bus ticket from your website from delhi to ahmedabad the name of the travel agency is raj kalpana. The arrival time for ahmedabad was 10.16am. The bus delayed the arrival time by 2hrs. The service really worst, even they didn't take stop for dinner at some sofesticated place. The place was really the worst of i had seen. No proper food with hygiene is available.

The staff behaviour wasn't polite they were too rude. I haven't paid 1300rs for such kind of service.

I need some sort of action from your side. We are booking from your website with a hope of trust and credibility for the best of service. But if this is your service in front of 1300rs then i wont be booking form your site anymore.

Sir i booked train ticket on 04.01.2020 which pnr no [protected], but refund amount didn't received my refund amount 3910 (As per irtc data). Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 3910.0 refunded [protected] 06-jan-2020 rds refund topup refund for cancellation [protected]. But till today on 19.01.2020 not received my refund

Hi goibibo team

I'm sanjay from india
Currently i'm living in china country,
I'm well known customer to goibibo...
Previously i can use many many times and even share with other people to use your services..
This is apart

I bought ticket from guangzhou to kolkata via yangon connecting flight.. Pnr no hfgzpf on january 18th 2020

Amount is deducted and shows tickets are available even bought a ticket
I have all screenshots of every moment..

After 10 hours waiting i call to my brother and explain about this ticket is pending from guangzhou to yangon...

I know clearly you are playing with me

Because upcoming chinese new year... So chinese people can travel by using flight services
Because of this you block my ticket for your selfish sake
After that you called me and demand extra 8000 indian rupees to confirm my ticket
Even thought on next day tickets prices are same like yesterday
I call to customer service and want to refund and again bought my ticket on monday ie january 20th
But now again you are paying with me to demand extra money or simply you said refund my money

I don't want refund

Do you think customer is foolish???

Why they customer can choose your services?

Now i'm facing too much issue with your service
And to be frank i'm not foolish person to leave this issue

You will see how much serious is this when i back to india for my exams..

Because you are playing with my career
Because of your worst service i lost my career and job opportunity to..

My exams are on january 22nd in andhra university visakhapatnam.

You spoiled my career, and i didn't get my job in china if i didn't attempt this exams from january 22nd
There is no much time

I never leave this issse
I can share this issue to public and first i can put a case on you
Already talk to my well know professor regarding this issue

Do you have sense regarding this worst cheap technique to cash yourself

So you don't need customer problem

You just need how to cash and how to cash customers situations

Seriously i'm saying this

I'm not leaving goibibo team
Even i can die to war with you

I'm a andhra university student leader previously

I got good opportunity here in china
Now because of you i didn't submit my master graduation certificate if i loss this year exams

Even i don't care about myself
I want truth
I want justice...

If you don't confirm my ticket on january 20th guangzhou to kolkata..
After that you know how this situation is going to spread in different different media channels and you face this

I'm nri
So i have to move forward this case easily
Even here in china i raise this issue with my indian association...

Here i have google services
But because of this
I bought google services for indian rupees 5000 per one day to send a mail to you

I bought second time ticket
From this mail id

Reesu. [protected]@gmail.com
Mobile number
[protected]

Even my brother talk to you many times

I don't want refund
I want ticket confirmation within 5 hours

If not

See you at court

Ready to face this issue

If you want to contact me

This is my china number

+86
[protected]

I started booking a ticket for train which cost me ₹243 through goibibo.
I credited ₹143 from my bank and ₹100 from my goibibo cash.
All done for payment, just remain to irctc confirmation, which failed to access because i crossed my booking limit now i need to cancel ticket so i cancelled and proceded for refund but i only got my gocash but not my ₹143 which credited from account. They said we had refunded, but i didn't recieved.
Now what should, where should i go for refund... Please support!

I booked a hotel in pondicherry and goibibo is just listing the worst hotel and their service is very worst and i complained regarding the same many times but i didn't get any further response from goibibo and money is fully wasted and i'm a contacting goibibo but not response still now. I want goibibo to resolve my issue asap. Refund my full money

You can contact me at my number [protected]

I had book a airline ticket from varanasi to banglore on 17th january 2020 around 2 pm for travel on 18th january 2020... Payment for the same was deducted instantly but the ticket was confirmed by 8 in the evening...in such a situtaion i had to postpone my travel...
The ticket was cancelled and only around rs 2500/- to me.
I repaetedly requested to postpone my ticket as i have to travel in the coming week...
Was this my fault...? Why should i bear the financial loss in addition to postponment of my travel?
Please help me against this cheating practices..
My booking id is n6exgjemf
Regards
Vikas dwivedee

Sir/madem, iam a travel agent by neptunenext pvt ltd banglore. And booked a ticket from vtz to del on[protected] flight no ai452 by air india flight to 3 passengers name,,, 1. Satya srinivasarao kotikalapudi 2. Padmavathi kotikalapudi 3. Bindu bhargavi kotikalapudi booked by goibigo.com, on[protected] i am call to your call center and say requested two passengers cancelled names padmavathi kotikalapudi 2. Bindhu bhargavi kotikalapudi, she says ok two passengers is be canceled third pax is available. Amount will be refunded in three to seven days to your account[protected] in my account refund amount is 4630/-by airline. Passenger a booked againticket for return flight and his brother also booked ticket up down by airindia. Pnr hdtq2,,,, y2td7,,, ymq32,,, passenger go to airport and airport staff says that pnr (Jkgjr) also full canceled so passenger not traveled. He come my office and says your is not booked you upsate my all journey and give me full refunded for all pax. I say sir some thing roung by airways or goibigo so please give a time me. But he not lesent my words and he give police complaint. Soplease reqeusted to sir/madem that day means[protected] i will say only two passengers cancelled but your staff should be all tickets cancelled so please given back my full refundede for all pnrs (Jkgjr, hdtq2, y2td7, ymq32) for only one paasenger. And please save me iam also complaint to your call center by last 24 hours two to three times. Thanking you sir my name is md younus, sanataravels, 7-7-39 cement road ramarao peta kakinada east godavari dist, ap. Mobile [protected]

Dear sir/ma'am,
Greetings from air india!

It is our pleasure to assist you with your query.

With reference to your email, we understand that you want the full refund of your below cancelled tickets.

This is to inform you that as we have checked the details of below bookings and we can not be process the refund form our end as all these bookings are made by third party. We request you kindly contact to goibigo regarding the refund of below pnrs.