Ibibo Group / Goibibo Complaints & Reviews

With regards to booking id - nsgr8788s

On 19th november 2019 after booking my international flight tickets, i moved to immediately cancel the same. On receiving no confirmation of cancellation (After using the app service to cancel) i contacted the customer care to enquire regarding the status. I was told my ticket hasn't been cancelled and because i was a privileged customer i can make a cancellation request within 24 hours...

I have not received a refund that was initiated a month ago on th 10th of october. I referred with the bank with the transaction id given by goibibo, and they said that the amount was not refunded. My booking id is-trnm1jocp7wmdx. Please kindly follow up and its been more than a month and now i’m getting a thought that the ibibo company vheats it’s customers...

Hi team,

I have goibibo account created recently.

Under my probile section of goibibo account

I noticed it has dummy email id associated for my account

I have not created account with the dummy emailid name.
Could you please change my email id from

[protected]@dummymobemail.com to [protected]@gmail.com
For phone number associated with my account as [protected]...

This is for your kind attention that i had made an booking for my wife and my son for the flight 6e141in indigo airlines from cochin to chennai for the date 7th of oct 2019. The booking was made on 17th of sep 2019 and i have also made a payment for the amount 6492/- the amount got debited from my account and was credited into ibibo web private ltd but surprisingly i received a mail in few minutes from indigo airlines saying that we have...

I am very much disappointed with the support which I get from Customer care executives. I requested for reschedule of my travel date from Stockholm to Delhi. My actual travel date Is 28 Feb 19 and I requested customer care person to reschedule yo 21 Feb due to some personal work at home. Its been a month now and they keep saying no seats available etc. I spoke to Airindia person they said seats are available for 21Feb and goibibo can easily...

Hi,

I am writing in to raise a critical privacy issue i am facing.

I changed my mobile number and it got reassigned to someone else. Now i am unable to use my goibibo account cos i cant change the number associated with my account.

Also, i can see the trip details of people who had used my current number earlier. So in similar way, whoever got my old number can see my old trip details too now!...

Sir,
After bad service from goibibo confirm money will refund, but 15days crossed money not received yet..

Below mail received last on 8 nov from goibibo..

"dear customer,

This is a courtesy e-mail to let you know that we have received your request with a subject of [ goibibo[protected] ] and have started working on it immediately.

Your request has been assigned with a tracking...

This is for booking id htltavem55.
I booked the room for 2 people with all the 3 meals included. I paid for the same. But the voucher i received mentioned only breakfast and dinner. When i raise d the concern the person incharge wants me to share screenshots to prove me correct. Or else they don't want me to pay for the lunch which is 750 pp plus taxes, which can be refunded if they find me correct.
The room price with all three...

Holding my refund by goibibo since more than 2 weeks for failed booking with transaction id trndfhhv9v0yq3. The executives do not respond as well as there is no email id or proper communication. Also they have not provided refund of my cancelled train with pnr no [protected] with transaction id trndfhhwim95m8. The former refund money is released by irctc to goibibo but in turn goibibo has not released it to my accoun....

Dear san,

I have registered the complaint against ref no[protected] for pre pond return flight schedule sydney to india (New delhi) of my real brother.

After so many communication with goibibo, their executive always misguide us regarding change in schedule of the said ticket. (Booking ref no - p8dkl4)

They juct make customer fool and misguide by asking that pls confirm the details of flight availability...

Dear san,

I have registered the complaint against ref no[protected] for pre pond return flight schedule sydney to india (New delhi) of my real brother.

After so many communication with goibibo, their executive always misguide us regarding change in schedule of the said ticket. (Booking ref no - p8dkl4)

They juct make customer fool and misguide by asking that pls confirm the details of flight availability...

Hello everyone.

I'm gathering people for a class action lawsuit against goibibo.

People who did not received a refund of jet airways from delhi to bangkok flights and back on the whole from may 2019 (7 months from today) till more recent flights.

People who are tired of their lake of honesty and contempt
Please contact me on the email below:

Goibibo. [protected]@gmail.combr...

Hi sir,
My name is balu antony. I booked a flight ticket last thursday (14/11/2019) but after that i got message from whatsapp but that opened after my ticket went cancel. Flight details vienna (Austria) to cochin cok (India) flight on 10th december. This is my ticket booking id: gofliandaaf[protected]. I just called from phone and there was no reply. Please please approve my booking flight ticket on same day please.
The...

Dear sir,
I booked tickets for coimbatore to chennai and though the payment was initiated the booking was not complete and amount was deducted from my account.
Though i received an email that my refund of 1308 has got initiated.. The booking transaction id trnmfhcne8ounh the amount has not come into my account. And the status says that it has been refunded!
There is nothing called customer service.. It’s all an eye...

Hi, i had booked a jet airways ticket for travelling date 13 jun 2019 from mumbai to lucknow with pnr no. Bctlrb12.

Due to airlines crisis my journey got hampered and i was unable to travel. Its been now going to be 6 months but i havent received by ticket fare back from goibibo.

I had also booked a ticket for lucknow to mumbai through jet airways directly whose payment i got back within 1 month.

I...

I have an upcoming booking through goibibo in oyo 9202 hotel central courtyard siliguri.
Booking id : htlkb6g945
Booking pnr : [protected]
Check in date : 16-nov-2019'

Sir, i have call the hotel reception regarding my booking, but they said they can't allow this booking and ask me to contact goibibo.

I have reach goibibo customer service and they are also saying this booking is not getting...

I booked flight tickets from aurangabad to hyderabad time of reaching hyderabad 6.25 pm 1st december 2019 and was booking flight from hyderabad to chennai but system automatically selected morning flight of 5.55 am from hyderabad 1st december 2019.
How can a passenger travel further before arriving.
Goibibo should reschedule our flight from hyderabad to chennai after arriving on 1st december...

Hi,
My daughter got sick and we missed the flight and i asked for a full refund. After contacting go ibibo i was being told to provide all relevant documents related to issue of refund which i did and after that nothing happened except me getting emails from go ibibo staff all of them writing me different stories. They have no knowledge at all except telling customer that go ibibo charges will be 300rs. Thats all they can do. They...

I booked a ticket from toronto to new delhi and paid 40, 000/- for a ticket. But when i reached to airport the airlines didn't allow me to check in. I was sent back. Coz they said i need europe visa. Which goibibo hadn't told me. They were telling i need us visa and didnt told me i need europe visa as well coz i have 2 layover.
I hadn't returned my money and not even re-booked it....

Dear sir i had book a ticket from varanasi to bangkok on 25 nov 2019 and return from bangkok to varanasi on 30th dec 2019. As per airline all both flight
Cancel i don't have any confirmation from goibibo side or air line side. I will call 3 or 4 time goibibo costumer care no. But till time not received any answer who will responsible for my inconvenience. Pl check and revert by tomorrow eod other wise i go to upbhokta form. Pl check...