Ibibo Group / Goibibo Complaints & Reviews

Hi Team,
I am the customer of Goibibo., I have booked the hotel in my home town on 08-july-2022 and suddenly they have cancelled my booking, they have not provided me the Hotel Room on schedule date and time, And I ask them to return my money (refund) but still I didn't get any response from them .I had tried to approach them so many time with given contact number on their official web site but no useful, I am requesting you please provide my refund amount as soon as possible.
[protected][protected][protected][protected]---
NOTE:
Booking ID: HTLDNAPPUB8VJGR
TASK ID :[protected]COMPLIENT NUMBER )

Regards,
Ghouse
[protected]

I m booked hotel from goibibo for my friend but due to chek in denied issue company customer care give me full refund behalf on cancle the bookings then team is initiated a refund on 4th of May but till date refund no credit i m also call on goibibo more then 200 times .but all team are said please wait 72 hours then no response.i m very frustrated

The most horrible and unsafe service ever. I booked a cab for 3 days from travel from Mumbai to Pune (21st July to 23rd July)

1. Driver reached 2-3 hours late to pick up passenger.

2. The vehicle promised was Ertiga which shows on app as well whereas received old desire car. No intimation in change of car shared. Absolutely against the safety norms. Multiple customer reps calling back after complaining and asking the query again . While Rs 500 was given as compensation it ruined our entire leisure trip with many issues arising time and again highlighted below.

3. Driver was not professional, doing Rashdriving.

4. Was getting irritated to drop the passenger on 23rd July to their destination giving traffic reasons.

5. Was keeping loud music again and again inspite of asking to reduce it. Was getting irritated when passenger were conversing among themselves

6. Exceeded speed limit for which even received a challan. Was behaving as if doesn't know the roads at all whereas the driver was local of mumbai. Also while leaving from Mulshi which was final destination driver disappeared in morning without informing us and we had to wait for him to return for almost 40 mins which again delayed our further journey. He was also not responding to our calls when we tried and the hotel security person told us he saw him going nearby and he had to actually call the shop person nearby to ask him to return.

7. driver was chewing tobacco continuously and spitting by opening front door on his side

Service seems to be outsourced with no proper checks responsibility taken by goibibo . Very disappointed as it was a spoiler for our trip.

After all this goibibo says that they regret the inconvenience and their customer service representative was just interested in closing the complaint ticket. How can they be so insensitive? it is their responsibility to ensure our safety and send professional drivers.

We have booked a flight from Mumbai to Sharjah on 23 january and return via goibibo in Vistara airline but due to Corona restriction we were unable to travel on that date so Goibibo put the Ticket in open status and sent me a mail that we can book our flight any time and date within one year by giving the fare difference but now the customer support is refusing to book the flight saying the ticket

Its been around a month that i cancelled a booking and i have not got my refund back.i have talked to around 15 people from their customer support but they have not took action to look into it. They have really caused a lot of inconvience. Its been a month and still there is no update on when i will get my refund. Please look into it.

Ibibo Group / Goibibo Complaint Status Update [ID: 3243057]

Lodged above complaint 2 weeks ago. Company not responding to mails or resolving the complaint.

I booked AIr India flight from Chicago to Bangalore on February 9, 2022 through goibibo. Due to uncertainty in raising covid cases I cancelled my flight on 26 April 2022 by calling Air India customer care in US since Goibibo did not have an international customer care number. Air India customer care said that the refund will be issued within 15 days but that never happened. When I again called Air India, they said since the booking was done via Goibibo they should issue a refund and airindia has no hold whatsoever. When I called goibibo they just said that they will process the refund in 15 days and that never happened. I am fed up calling everyone and i request the consumer forum to help me by asking the concerned people (Air india or Goibibo) to process my refund. I understand that there was a cancellation charge involves and that i wont be getting the entire amount I paid back. But I want the difference amount that back to my original mode of payment. Please help.

Booking reference# YWKDL
eticket#[protected]
Last Name: Thimmaiah Balladichanda
First Name: Manjusha

I have booked a flight ticket from Make my trip on 13th July from Bangalore to Hyderabad. After booking I made 2 cab bookings which was suggested from make my trip from my location to Bangalore Airport. The first cab driver arrived on time (Booking ID - CARPIGBL4C69MCI) and my family was able to reach airport on time. The second cab driver (Booking IDCARPIGBL5PI9DFS)
dint even call me and I had to reach out the goibibo customer care to know where the driver was, the customer care told me that he will reach in 2 minutes and later I receive the call from driver and he kept on saying that he is reaching in another 2 mins and after one hour of waiting he never turned up. I had to take my personal car reach the airport and pay for the valet parking and reach the counter to hear that I have missed my flight. I am really upset and frustrated with the pathetic service and coz of which I had to miss the flight and it was an important day as I couldn't reach on time to attend my sisters wedding. Goibibo is giving me a charity of 400Rs for the driver not reaching which I have rejected. I want my flight refund and even If i have to fight for my refund I will do.

Pnr#8WXC5K
Starair cancelled flight due to operational reasons.i booked through goibibo and hence requested refund .starair has refunded the amount to goibibo.goibibo is not refunding the money for almost a month and there is ko way to contact goibibo customer care.no way for me to get my refund in my source account.kindly help here.

Dear reader,

I have ordered a ticket, and during the process i have used a Dutch phone number as i am Dutch.

This phone number cannot be used to login with goibobo app or website.

I would like to cancel my flights.

My Indian phone number is +[protected]
My Dutch Phone number is +[protected]

What do i need to do to cancel this flight and can i have my money returned?

Booking ID: GOFLIMT293F[protected]
PNR: QMCI84
E-TICKET NR.:217-[protected]

Kind regards,

Wesly van Aalst

Dear sir

I have booked capital O 27607 Hotel Kartik Jabalpur on 7th June to 10th June 2022 from Goibibo application but Hotel Kartik denied check inn due to goibibo price and offers.

I have called to goibibo customer care on 7t june for assistance and they assured to help me for check inn in another hotel but still they haven't resolve it and not given refund also. We are unable to contact them in customer care number ([protected])

I have registered complaint 3-4 times but still they have not resolved. I have faced huge problem to get check in. In another hotel in night 7th June due to hotel denied check inn.

Kindly help so that this type of episode will not happen and online companies must pay for it
Complaint ref[protected]

Please find below details
PNR - [protected]
Booking ID - HTLDNANNMUA3VDJK
Hotel Kartik Jabalpur

Hi Team
I am still waiting for my refund. It's been a month I am following up from you but no response. Attaching screen shot my previous complaint hope you will notice and refund my cab amount on priority basis.

Haven't got the refund yet since it has been 1 month gone

I had booked Mumbai to New York flight (turkish airlines) through goibibo. the flight was cancelled by goibibo and my money was not refunded. When I raised the complaint they they told me they cant give me money back but voucher for other ticket. I am using the voucher but it is showing incorrect number for voucher.

booking ID GOFLIMT15B2F[protected].
PAX NAME :YADAV/ NIKHIL

ISSUED ON :10DEC21 INTERNATIONAL

ISSUED BY :TK ITT[protected] IT/R/D

TURKISHAIRLINES WEB INR TURKEY

I had booked Mumbai to New York flight (turkish airlines) through goibibo. the flight was cancelled by goibibo and my money was not refunded. When I raised the complaint they they told me they cant give me money back but voucher for other ticket. I am using the voucher but it is showing incorrect number for voucher.

PATHETIC 😡
I have made a hotel booking and HTLDMAPTWTBMXJWR is my Booking id in which I have selected 3 rooms for 6 adults but when I finalised the payment I was shocked to see that they have alloted 2 rooms for 6 adults instead of 3 rooms but amount has been deducted for 3 rooms. When i contacted the customer service team they said i have booked it for 2 rooms only but I have a screenshot in which it is clearly showing 3 rooms, please initiate the refund or give me 3 rooms. ASAP

Date of the incident: July 14, 2022
Goibibo is the company and I used their service to stay in a hotel by the name LakeView in Ooty
my Name; Ravishankar V
Contact number used to register in goibibo:[protected]

The Hotelier did not provide the basic services as below:
1)No electricity
2)No Wifi
3)No Heater/Firewoods at a temperate of about 10 degree celsius

I did not continue in the hotel for more than 2 hours, returned the keys and checked out as my old parents were suffering too. I explained the situation to Goibibo and asked me to refund the amount which is Rs.12, 400 for two days. Till date they are not giving me a proper response and already there is a support ticket pending for more than 2 days viz. #[protected]

Highly disappointed at the Goibibo response on their helpdesk/customer care numbers. My son Marvel Jacob has booked 4-5 air tickets thru Goibobo mobile App. The Booking ID is - GOFLIMT9A[protected]. By oversight, the Surname was not filled during ticketing of his Singapore to Sydney leg of travel; Only the first name and middle name were entered.

Quantas, officially has communicated to us saying such corrections are possible-but, only thru booking agency, which is Goibobo. Despite sharing the communication from Qantas, Goibibo is saying “It is not possible; You have to cancel and rebook the tickets”.

More importantly, as per Qantas, there is a cancellation charge of Singapore $200 (This was clearly shown at the time of booking as “Partially Refundable”. Goibibo reps however now say, “Ticket is Non-fundable”.

Do not understand how irresponsibly Goibibo is dealing with us. This is making us more worried, confused and uncomfortable.

I have booked a ticket for booking id- GOBUSMOBBF8C0EAFC8
PNR - 87QHFP5J
Snemita Paribahan(Digha to Kolkata) on 4th July 2022
at 12:50pm
But all of a sudden bus operator canceled the ticket due to breakdown of the bus.
But still now I have not received my refund. I tried to contact to all customer support of Goibibo.
But seems like they don’t have any interest on this thing. This is such a ridiculous service from Goibibo .
As I am very old customer of Goibibo. I just want my refund back as soon as possible. They promised to call back but they have not.
Such a poor service.
Kindly refund my amount.

Refund has not been recieved in my account against ticket cancellation with PNR no. ZB[protected] its so many days now.However, due to your sudden cancellation i had suffered alot at your hands which can't be compensated by any means.
Earlier also i had requested you to refund my travel amount through mail, despite that there was no response.
I have attached all travel details of the booking which had been cancelled at your end and the advance payment for the booking.
I request you to initiate my refund at earliest as it is totally unfair trade practise. Once money has been paid whh tickeg has been cancelled?
Moreover, the customer support provided online is not responding.