Ibibo Group / Goibibo Complaints & Reviews

Flight booking GOFLIMT7AD6A[protected].
Cancelled due to covid reason but still waiting for full and final refund for person who had covid...it's been 6 month and GOIBGO have already deducted too much amount. They made in huge loss. i have tried all platforms to reach GOIBGO, but as always worst service ever means ever. Now onwards won't book any flights and won't allow other to book from GOIBGO. now lodging complaint in consumer forum...

I had booked my hotel On 13 June but due to medical emergency I cancelled on same date and requested for refund and all they do is delaying it. I also uploaded all the documents for it.
HTLDNAOZQ8KBTL8A- my booking ID...

I am booking bus seat transaction is successfully done to Ibibo group but my seat is not confirmed....

Dear Malathi,
Thank you for booking with us. For your Srirangam - Bangalore bus journey, please reach 20 minutes before the departure time. You can check all your boarding details below.
Departure Time: 23:00 hrs
Bus Operator: SRS Travels
Bus No:
Seat No: 5L, 6L
Boarding Point: Srirangam, Add- 100, Gandhi Road, Call :[protected]
Contact - [protected]

Please carry a valid ID...

I had booked an couple friendly hotel room but when I visited there they didn't allow to board the room and said the hotel don't allow un married couples and said to contact with customer care.

I sent many emails and complaint on customer care number but they are not agreed to refund the amount...

Hi Sir / Madam,
I tried to book Airticket through Goibibo portal dated 08 Jun 22 for DEL to RDP .

The Booking money deducted but no ticket issued as Booking declared unsuccessful .
The Rs 20, 236/- had been deducted from SBI A/C - [protected]

Although Goibibo assured to refund the money back with 2-3 days but still the amount is not reflecting on the Bank account .

Kindly support...

Sir/Ma'am
I would like to say that I had booked bus from the booking app Goibibo, the booked ticket was from Agra to Basti dated 13/06/2022 and the bus operator was Krishna City Connect, firstly they hadn't send me the bus no. Of the bus and booked my seat on a bus that hadn't reached its boarding point, secondly the bus operator whose mobile no. they had provided, that guy hasn't called me a single time to tell me about the bus and...

I have booked Townhouse 937 The Grand Hospitality, Tiruppur through Goibibo. When I reached the hotel the executive said rooms are full. Goibibo has taken additional bookings than the room availablity. Since then I am trying to reach their customer care, executives are placing call on hold to check with the hotel and never returned to call. Written mail to [protected]@oyorooms.com customer care as given in the booking confirmation document,...

Hi Team
I would like to update you that Yesterday I was travelling back to Delhi from Dehradun and I booked Cab from Goibibo Portal (Booking IDCARPDGANGZ3S9DC) Rs 3847/- I paid by Debit Card.

I Paid 100% Payment Advance and when we reached Dehradun Station Cab Driver cancelled my booking without my permission. I clearly update him that I stuck in a traffic please wait for me i will reach at xyz time he said Okay I...

I booked a ticket AMDO2BPXE ( for 2 persons ) from Goibibo in Feb 2020 by British Airways Sin-Lon-Sin, but due to covid & travel ban, could not travel on my travelling dates, which was April 2020. I received a confirmation from Goibibo, that my ticket is extended for 2 years. Recently when I sent email ( As there was no contact number any more), I got a reply your ticket status is closed. For any refund or trip cancellation, pl visit my trip...

I made a booking with goibibo and the hotel information was misleading and the hotel room was utterly unhygeinic and full of fungus
I paid for a luxury room and got a third class pathetic room and the staff was also rude
When i called the goibibo customer care they disconnected my call multiple times in the middle of the conversation then an executive said we will give you a resolution in an hour and mever called back and then...

I made a reservation at centrepoint hotel in jalandhar on 9/06/2022 but later on i got a better deal at other hotel through goibibo because my reservation was under free cancelation i applied for it and took the gocash option but due to some technical issue it got abrupted system suggested 60 seconds but its been 2 days no sign of refund trying to figure out when will i get the refund because my date of departure from jalandhar is in less...

I faced checkin issue at oyo 435 hotel amshi international and they told me that they have removed their hotel from goibibo so they can't allow to checkin therefore I contacted oyo and they have told me that they return the money to goibibo.
I am trying to reach goibibo team nearly 1 month but I couldn't reach them. Kindly return back my money.

Booking ID :[protected], my request ID is HTLDNANFDXSBZ6SE...

On 10th June 2022, I tried booking a flight through Goibibo website from Nagpur to Mumbai. Amount got deducted through UPI but the site did not respond to it and booking was not done.

Kindly refund the amount as soon as possible....

Hi my name is subhadeep bose. I book a hotel date: 17.05.22 for 21-22 may in kolkata. Suddenly i changed my plan and cacel the booking due to 100% refund garenteed. I pay with upi and my ref id was[protected].

There policy was refund in 7 days but till now i did not received my refund money.
My goibibo refund request no was:[protected]
my register mobile no was +91-[protected]...

On 10th June 2022 I tried booking a flight from Nagpur to Mumbai. I made the payment through UPI but the site did not respond to it.

I have attached the payment id below.
Kindly refund the amount as soon as possible....

Booking ID:HTLDMANUQVKKAQ4R
As per updates in app, refund initiated and should be credited in the account by 27/5. Till now the amount is not refunded. Have created a request for following up on the refund (Task ID:[protected], on 2-June-2022)
No change in status. When will the refund be initiated and credited to my account?...

Playing with customers by keeping some mis-leading information to the customers.
Recently they came up with a new option of Armed Forces as a discount, but now the are giving that as a default option rather than regular Fare.

This is literally a mis-leading information that costs customers.
I paid 4000 to the airlines because of this mis-leading information that was done by the company....

Dear Sirs,

It is very painful to learn that there are no avenues available for a customer to clarify the queries regarding the bookings done,

I've booked a car for return trip to Manal, with booking ID CARPDGAAGGK89NP. Before booking, the portal shows that for roundtrip multiple pick-ups & drops are allowed. However, after making the full payment, the booking voucher says, only one pick-up & one drop is permitted....

Bus provider dined pick up from boarding location at mahabaleswar and asked me to come down till wai by my own. He also mentioned that he did not get any info about any customer traveling on that particular day so there is no pick van service on 3rd Jun 2022 from hill top to down or down to top. Later asked me to pay additional 500 and asked to travel alone in a private taxi. As it was a single lady we denied sending her alone considering...