Ibibo Group / Goibibo Complaints & Reviews

The above flight was scheduled to take off at 18:55 and ended up leaving Mumbai only some time after 2100 hours.

I had a connecting train to Dehradun (nanda Devi Express) leaving at 23:45 from NDLS which I missed and had to take a Uber ( I was accompanied by my 22 year old daughter, so very risky) to Dehradun as I had to reach Dehradun by 5:30 a.m. on the 14th June.

Very disappointed in the service.

I tried to book a ticket from delhi to istanbul in 22nd march 2019 using my credit card. The goibibo site deducted an amount of inr 32, 234 from my credit card. The transaction number for authorisation of payment is[protected]. The billing of transaction by goibibo to my american express credit card is [protected]. I didnt recieve a flight ticket & the above amount has not been refunded back to me. I have been trying to desperately call goibibo but they have the most pathetic ivr system which doenst allow to complain if you dont have a pnr. Please resolve my complaint at the earliest.

Hi,

My name is Amrutha MP, and I have booked a flight ticket last 27th (27/05/19) from Silugiri to Calicut. I got a onestop flight at bangalore. Since my flight from Silugiri to Bangalore was delayed I was unable to catch my connection flight from Bangalore to Calicut. Hence I cancelled my flight with the airlines from Silugiri Airport. The airlines have refunded the amount to Goibibo and from Goibibo i haven't received any refunds. While trying to contact Goibibo over the phone im not able to reach them as the customer care is saying "Dear customer we are facing an unexpected call volume". When trying to chat with your executives using your app also im not getting good response. This is the only medium i can comunicate the problem. I need my refund as soon as possible orelse I am going to file a case against Goibobo in consumer court. Below given is the flight details.

PNR No: X41D8B
Date of journey: 27 May 2019
Flight no: Spicejet SG 344
From: Bangalore BLR
To: Calicut CCJ

Please somebody respond for the issue from your side as soon as possible as I am highly irritated with your service. I repeat if I still don't get enough response to this mail Im definitely going to file a case against Goibobo in consumer court.

I have made a booking from goibibo. I was trying to book the hotel for june first week (Sat and sunday) and ended up paying for july first week (Sat and sunday). I reached out to goibibo team and requested them to make the changes and if required i will pay the extra amount as well. Goibibo team has rejected the request and said it non-refundable and they need to escalate this to senior team to change the booking dates. Its been 23 days now and i am still waiting for there response. I have also sent an email to their management team however there is no response. The ticket number[protected] is still in process with no resolution. I have also tried contacting them through social channel however there is no response. I have paid rs. 8188 for this booking as now its not of any use as the date for which i need this booking has already passed. Now i request them to process this refund back to my card and cancel the booking for july 1st week (Sat and sunday).

Goibibo booking id : htlqgaascu
Hotel booking id :[protected]

I made a booking for hotel pema yangsel at paro, bhutan on 18th may 2019 for 2 rooms 2 nights for 20th and 21st june, 2019 through goibibo and made full payment on that day only.

When i reached the hotel with my family on 20th june 2019, they denied the booking and said they can allow only on making full cash payment again.

I immediately called goibibo from my bhutan number (International sim card) about this. Though it was expensive but i had no choice. The person said he will call back soon and sent the email also regarding the same but nobody called. I tried again many times but couldn't get through. I tried to log in but your website said "this number is not registered"

I was along with my wife and kids and had no option but to pay the hotel again in cash.

Is this the way you operate and treat your customers. Its been 4 days and still i need to chase you people. After many tries on 24th morning i got connected to one person faiz who listened and told that he would reply for sure in an hour. 5-6 hrs past and i have not received any call back. Goibibo ivr option is very complicated it it always takes to domestic hotels customer care where they say they will connect to international and you hear the fixed voice that your estimated time is one minute and you are first in queue for about ten minutes then it gets disconnected and if you are lucky then the person ask you how may i help you and then when you told the whole story he puts you on hold and say we'll look into this and talk to the management and call back sometimes says 15 minutes sometimes in an hr and so on but they never reply back.

I even have the call records.

I'm fed up and request the consumer complaints forum to resolve the same.

Thanks,

Manish

Hi
I have been running around an issue for days. All that ibibo could offer me was false promises, pathetic customer service, denying manager assistance and hanging up call on my face.
I had booked a hotel names balaji comforts in bangalore hsr layout. The hotel made me wait for an hour before denying me a check in. They were not ready for the price i booked for and demanded more money. I had driven 20 kms in the traffic to reach there. I did not have enough money on my card to book an other hotel and had to stay in my car for 4 hours. It was such a frustrating time for me the customer service was not connecting. It said high call volume and asked. Me to seek help from the website. It was useless.
The amount of frustration i had to go through was sad but even worse was when i got through the customer service. They hung up on me. Yesterday also an agent called me and offered a call back in 15 minutes and again hung up on me.
I have no other option but to go for a complaint at the court.
Please look into this matter and do the needful

Regards
Sinju

I have booked a car on rental from bangalore to mandya on 6th june 2019 which met accident and driver left us there.. After goibibo customer service said to compensate this by providing 1300 rs also driver took 1000 rs for petrol. So total 2300 rs is not transferred yet. I am following from last 20 days.. This is not appreciated

Booking id : carpwfcs751ebo7

I opened mail account ([protected]@ibibo.com) in ibibo in 2010 and that mail id is given in my fb account and some other websites.. And now i have forgot my fb password and fb team send a mail to my ibibo mail to reset my fb password. But i am unable to open my ibibo mail and also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once. (Contact number [protected]) call me anytime

I have had the worst customer experience of my life.. Thanks to goibibo.

I had to travel in emergency as my father was in icu. I had booked flight which was upcoming and i could not travel due to the situation i was in. I tried cancelling the ticket via goibibo interface but it got errored out. Tried calling them, but they pit me on hold for 8 minutes without any associate taking up tge call. Tried even requesting help via app but that too threw error page.

Finally i had to call up airline directly to cancel it. This happened on 6th of june. I checked with airlines for the refund yesterday and they informed that it was immediately refunded to goibibo.
The fun starts here...
When i dropped a mail to goibibo, they came back to me saying that they are not aware of cancellation.

My first question... When you guys get a refund, dont you guys enquire as to the refund is against which booking or you guys just digest ot right away without any conscious?

Then i was informed that whatever amouny airlines refunded, they would be deducting inr 250 from it as goibibo charges.

My second question...
These charges are for the service you provide. When you guys were of no help other than frustrating me, why do you want these charges for? Its not about the amount.in 250 bucks, i wont get poor, neither will you guys get rich (Until you guys do it with millions o[censored]sers as your bread and butter). But how do you justify the charges???

You guys were so lazy that you didn't bother to inquire as to against what booking did the refund came to you guys. After more than 15 days, i had to reach out to you and inform you.

Are you guys just sitting behind some desk and gobbling everyone's money without actually working??

The associate who i spoke to also couldn't justify the charges..
All she had for me was 'i understand sir, but these charges are automatically deducted and we cannot do anything as its policy'

In addition, when i told the associate that i would be putting this in grievance and social network, she was leat bothered.. It felt like its a daily chore for you guys to con people.

I wonder, if someone isn't as techie us (Like a retired/old person) and doesn't know how to reach out to you guys, you guys would eat up his/her hard earned money and wont even burp or regret.

Dear,

As you know 18th may 19, 01: 05 flight g8-346 - bom to del flight got delayed by 3 hrs due to technical problems (They make us shift/change the flight) & cause of that hema mane who booked tickets via goibibo, (Pnr no - y57u4s) missed the connecting flights to srinagar.

Also all the hotel bookings of srinagar got messed up due to delay of bom to del flight.
For this goibibo has to compensate me i. E hema mane hole tickets cost of bom to del & del to sxr. And this compensation has been promised by your delhi airport deputy manager ankush kakkar also after two hrs of discussion.
Even after go air delhi counter guys make us wait & suffer for more than 2 hrs for this commitment.
So you also don't do same!
And compensate us as soon as possible.
Tickets has been attached for your reference.
Thank you.

Regards,
Hema mane
+91 [protected].

Respected sir/madam
With respect to above subject this to your information that as per the conversation with the team member mr sahil bhagchandani ([protected]@goibibo.com)

The amount of rs 2500/- was to be refund from your side. This amount is of the hotel which i booked on 3rd to 5th june ooty with reference id as fallows htlqafa35q. The day when i reached hotel they deny to give the booked room, where i made the complained for the same, but no action were taken from your side. Then the next day your team member called and told me that we will pay the upgraded amount of the hotel where i have give all the details to him. But still after 15 days left over there is no single mail of status. Looking for the reply

Booking id

Beneficiary name

Account number

Ifsc code

Bank name

Branch

Htlqafa35q

Guruprasad v sutar

[protected]

Sbin0000517

State bank of india

Gadhinglaj

I, have booked hotel for 23rd june -24th june in hotel sonam dalek, gangtok sikkim.

Instead of hotel sonam dalek i have given a voucher of hotel sonam.

We already staying in hotel sonam dalek for 22nd to 23rd june.

But when we booked hotel sonam dalek for 23rd june to 24th june, via go ibbo website it's started with sonam dalek hotel. Only and after payment voucher given to us was of hotel soanm.
This is a clear case of cheating the customer.

No way we can call customer support.
Only no human is sitting to take calls for geivennce.

I had book ticket udaipur to BHUBANESWAR (connecting flight via hyderabad ) PNR no SJ85WT for 6th May 2019 and i cancelled my ticket 24 hours before departure cause fani cyclone hit BHUBANESWAR through airline indigo and also informed to goibibo customer care.till date I am not getting refund amount came in my account as per cancellation policy. It already take two months, please look into this matter. Resolve this issue on priority basis. Goibibo making fool to costomer...

I priya had booked train tickets using goibibo app whose status was waiting and it didn't confirm after even when the chart was prepared. So ideally it automatically got cancelled and refund is initiated through irctc but via goibibo and i didn't receive any refund from goibibo's end and it is almost about a month.


I request you to initiate my refund process as soon as possible

Booking id - trnafcbnr2uzvu
Booking id - trnafbch2vc6oz

Sir, my confirmed booking id for sterling kufri is htl6vm5rcp through goibibo. Through confirmation by resort i was told there is no booking by the name of gagandeep seith.
I have contacted call centre through phone and mail and there is no proper response. I mailed them and got request id number 28035048. The amount of rs 14951 is fraudently taken by goibibo and they are not attending my phone and not replying my mails.
Thanking you
Gagandeep seith

I had book ticket delhi to haridwar (GOBUSAND5b6c9ebadf) on 14th November in noon and i cancelled my ticket in evening cause of some reasons. No any refund came in my account as per cancellation policy i need to cancel ticket before 8.30 am. If i had book ticket in noon then how can i cancel tickets before 8.30 am on same date no any cancellation policy about that please look into this matter. Goibibo and metro traveller both are making fool to costomer.

The amount of 7740/- which was refunded by Goibibo has yet not reflected in my bank account.
Date of journey was May 19. Its been more than a month now.
- Booking NGO 23:58- Pune 02:10

16588- BKN YPR Express (19 May 2019)-

Client number- [protected]

Goibibo Reference ID: TRNI5IU58FBSH

It is frustrating to see, the Gia answering that the amount is refunded and its not reflected in the account. The insane customer support does'nt have a single interface to talk to a human where you can atleast explain your concerns.

Dear sir/ma'am,

Greetings for the day.

This is Kartik here,

[protected] is my mobile no.

[protected]@gmail.com is my.mail.id

I'm a regular customer in your application.
But this time you provided me the worst service ever given to a traveller, Also I'm attaching the screen shot of our calling.

My check in was at hotel silver palace, ahmedabad on 16-june and check out on 17th june..

We were denied to checked in hotel as we were localite,
They told that they don't provide room to 2 adults,
Which was not mentioned anywhere at the hotel policies.

From 16 date 12:00 to 3:00,
I was in continues touch with your customers care executive.
They all give me different commitments,
But they all fooled me.

You company has cheated us and fooled us as if I'm begging from you.

I called at your customers care no
19-20 times but all your executive just fooled me, told that you will receive a call back from our concern team,
But i don't know how is your concern team working.

Calling you 20 times though your company neither bortherd about my booking and my inservices.

First just check is your concern team Working properly, and if yes then why the hell the are not giving me proper and satisfying answer.

Ever time when i call you your executive keeps me on hold for hours and hours.

But no response from your end.

Your executive name which i remember
Rinku
Noman
Dharmendra

And 17 many more.

Mr rinku commited me to give me 1500 in my wallet as a go cash but failed,
Other executive told me For a alternative property but failed,

Some told me to give me rooms on same property but failed,
Some told me to provide me property at other locations in ahmedabad but failed.
I have wasted my 10 hours in calling your team and your company,
Everyone told that you will get a callback in 10 min 15 mins from our concern team but no one took an Inicitave to look for a customer.

Sir may i know the reason behind this type of services..?

I'm a regular customer in your application but this time your company ### up all the goodwill of yours,
I fear to book anything from your app.

What is your concern team doing...?
What is your management team doing...?
What is your hotel department doing...?

How the hell you all are working.
This gave me very negativity about the service of goibibo.

I hope you may understand my problem which i faced do to you.

You can call me up
[protected]

Hope so you may call by today and provide me THE BEST services as per your name.

Thanks and regards,

Myself Dharmendra panwar contact number [protected].i had a money in my gocash account i want to get it credited into my bank account. so i made a transfer from gocash to bank account.but till today no response & money received by me. i tried to talk to customer executive they are highly uneducated and never understand my problem each time said me to do repeat action. or now a new foolish establishment made by goibibo in which a robot named GIA a high level of dumb system will respond to you. till date more than 18 days have passed no refund credited into my account.
mail-panwar.[protected]@gmail.com
service request[protected]
date of complain 02/06/2019
refund amount - 2190

I had booked 03 nos room of hotel for13 th june 2019 thru Goibibo online. And i had paid 11988 Rs online to Goibibo. But at time of check in, Hotel booking was not found. That why my whole trip got spoiled due to Goibibo. This is just simple case of cheating with me done by Goibibo. So now i am just saying goibibo to organize my trip for 08 persons and pay full for this trip. Otherwise i have to take legal action against go ibibo. I am following goibibo since last 05 days but their resonse is nothing. I hope goibibo will resolve this isuue as soon as possible.

regards
Jitender arora
[protected]