Ibibo Group / Goibibo Complaints & Reviews

I have booked my ticket through Gobibo on 29th may-19 .There was some name error .Same day I contacted to Air lines they said we will change name there is no issue but this request should be come through Gobibo because you have booked tickets through them.Same day I have contacted to Gobibo and registered my complaint which is 27975286. Today is 10th June-19 and still they have not resolved my issue.

I had bus booking from Delhi to varanasi on 8th of June from k n nehra bus service ...done through goibibo, I reached to bus stand on time but when I enquired about my seat, they denied me and cancelled my booking without intimation and in the same bus they offered me seat at double price, I lodged complaint in goibibo call center but no resolution...instead of this they offered me refund...I pleaded in front of them that my family is waiting for me due to my son fever and my journey is must but all in vain...they sold my ticket to somebody else on double price...goibibo left no option for me..no alternate service...I spent whole night on road ...who will compensate my pain and financial loss because due to this my ticket from varanasi to Delhi on 11th June wasted...now it's my request please penalize bus operator KN nehra...and need compensation from goibibo.

Regards
Ashish Sharma
M-[protected]

Hi,
I'm complaining on this forum as I'm not getting any response from the Goibibo team. I booked a hotel through Goibibo which was listed as refundable at the time of booking. However, now when I'm trying to cancel it, the refundable amount is coming down to zero. On the official Goibibo app its still showing as refundable. I complained the same to Goibibo customer care when they informed that they would look into the matter and contact us with their customer delight team, but no response from their end yet. Tried calling Goibibo customer service many times but call is not getting through.
Humble request to look into the matter and help me out.

As it has been more than 2 month, I haven't receive any updates on refund or any kind of follow up regarding my jet airways cancelled ticket.
Every time when I contact to customer care they always give the same answer stating that Jet Airways had not initiated the payment.

My booking id:TUAKDW33W.
PNR : XUMBUR

According to jet airways email that I have received earlier, it state that the payment should be received by 20th may and I haven't receive any amount.
Please let me know what is the status of my request and till when I can expect the refund.

Regards,
Darshika Choudhary

I had booked a train from dli to jind junction through goibibo app for 26th of pnr: [protected] and trn:12481. The ticket status remained waiting and thus was not confirmed. I was therefore not able to travel. I requested for a refund of the amount i had paid through the app which was answered in denial of any such booking having been done by me. After this i again complained and goibibo team informed me that the refund has been completed and would soon reflect in my account refund date being 30th may but the amount has still not reflected in my account. I seriously doubt the credibility of goibibo now.

Booked hotel in Shimla. Nabha Guest House. But hotel denied. They said they do not accept online booking. They havn't listed their hotel in goibibo. I want refund. And my complete day was wasted. Unprofessional behaviour from goibibo. I called goibibo customer care but they didnt responded. I was stuck in the middle of nowhere.

Bkng Id: HTLLK5RK8S

I had booked my international travel round trip from Muscat to Bangalore three months in advance only to know that my flight is cancelled without any prior notification neither rescheduled.

I was made aware of this information only when I reached the Airport in the evening on 6th June’19.

Booking Id: AMDJAPJQD Booked on Fri, Mar 15, 2019

Compliant Number: 28033361

Questions to be answered:

1. Why there was no prior notification on cancellation of flight EK2037 scheduled at 8:25:00 PM MCT from Muscat to Dubai.

2. Why nobody contacted me for rescheduling this or to arranging alternatives – showcases how proactive the service is.

3. Even after highlighting the issues to customer care there was no resolution or workaround for hours on call.

4. Alternatively even after sharing details of EK865 & EK568 flight availability was very much available on the same day at 7.10 PM MCT, Emirates team declined to arrange the same and instead offered me a flight which was scheduled after 24 hours on the next day – which seems ridiculous and unimaginable offer.

5. Also Anjan (customer care executive) confirmed there cannot be any alternative flights on the same day from a deferent service provider as the same is against their policy.

6. With all this happening team happily offer to refund the booking amount which was done three months back without any logical solutions

7. This resulted for me to book alternative flight on my own and had to travel to Kannur and then reach Bangalore by road – which made my travel unimaginably tiring and made me look like a fool to trust GOIBIBO and its partners to be my travel agent when simplest of things cannot be solved.

I would demand repayment of all my extra charges incurred due to cancellation of my flight booked including the flight I took to Kannur and road travel expenses to Bangalore and arrange my return travel to Muscat as well.

Dear sir
i have recently booked a hotel at Jaipur from 1 june to 4 June 2019. my payment have successfully deducted and booking confirmation will get by me.. but at the time of check-in the hotller are say your hotel are not booked...then i have so many problem during the summer season and i have complaint to go i bibo care but problem not solved and my payment was not refund till now. detail are enclosed...

Booking...

I Rashpal singh from jammu I have booked cab throughn goibibo from delhi to jaipur on 24 may-19 (Advance Receipt No. :CPAR[protected]but the cab not reached on destination when i called to customer care regarding cab he send the driver number when i called to driver he also again send the new driver number finally when i called to new driver he not responding i had lots of calls to him but he not responded and not reached any car from ur side and ur number always not connected kindly look into the matter and resolve the issue on highest priority. iattached cab print for ur refrence

II opened mail account [protected]@ibibo.com in ibibo and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail and also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

Complaint no : 27517498
This is pending over a month now
Disgusting customer service
No revert from goibibo company yet

During my journey from Mumbai to Malvan and back I had to pay extra money because of the driver .
As he misguided us about the route, took us through the longest route, also goibibo should check the police record of the driver before the trip as the person was very arogant, shown I'd card of the government officials to avoid paying toll ( which we were cluless about) near kolhapur and then caught by the police where I had to pay extra toll and some money to let us go as I was traveling with my family and kids.
I was supposed to end my trip at Kandivali but driver ended the trip at panvel without informing us and at night at 10:00pm I had to book a cab myself to go home and pay him extra money again.i spent over an hour on the road trying to connect to goibibo customer service and finally talking to them with no resolution and help from goibibo.
This was a horrible experience I had and will never book a cab from your company.

I SPOKE TO CUSTOMER SERVICE REGARDING ALL THIS, A COMPLAINT WAS FILLED THE SUPERVISOR ON THE CALL WAS JUST USELESS AS HE DID NOT HELP ME IN ANY WAY.

DISGUSTING IS THE WORD

Dear sir/madem i had book cab from goibibo app from Rishikeshh inn hotel to Chandigarh on 7 june 2019 and the pickup time was 11:45 Am, i had payed advance money as Rs 841 online for this booking, but at the time of pickup i called the driver to ask that where is he and when he will reach at my location
but drive says that he can't come to pickup
due to this i had lost an important meeting
plz take strict action aginst this
my booking id is CARPA1JAJX6GO1V

I have booked flight ticket 9 member
7 adults and 2 children ticket cost show 32382
And amount dedicat 34623
Ticket amount also show 32382
And bank msg also show 34623
Plz solve this problem

PNR/Booking Ref.: AHMVRT
Status Date of Booking* Payment Status
CONFIRMED 07Jun19 19:18:11 (UTC) Approved
*Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time.

IndiGo Passenger(s)
Check-in now Flight Status
1. Mr. Ikramulhaqe Ansari 2. Ms. Shaista Ansari 3. Ms. Gulnaz Ansari 4. Mr. Shahanoor Ansari
5. Ms. Sadiya Ansari 6. Ms. Humaira Fatema 7. Ms. Zeenat Ansari 8. Miss. Ayesha Mohazzabwaqransari
9. Miss. Arshiya Ekramhaqueansari

IndiGo Flight(s)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/Bag drop closes To (Terminal) Arrives Via
11 Jun 19 Nagpur 05:20 6E 5385
(A320) 04:35 Mumbai (T2) 06:45

Travel and Baggage Information
NAG BOM
Fare Type : Regular Fare
Please do reach the airport 2 hours before flight departure.
Boarding gates close 25 minutes prior to the scheduled departure time.
Check-in counters close 45 minutes prior to the scheduled departure time.
Check-in baggage allowance: 15kg
Hand Baggage Allowance: 7kg

For Your Benefits
1-Mumbai-1.jpg 1-Mumbai-2.jpg

Terms & Conditions
• As per Indian regulations, Click here for conditions of carriage. You can also visit www.goindigo.in.
• For details on the ‘Passenger Charter’ issued by the Ministry of Civil Aviation (MoCA), Click here.
For your information


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Fare Summary
Airfare Charges INR 25, 722.00
CGST for Maharashtra INR 639.00
SGST for Maharashtra INR 639.00
Passenger Service Fee INR 1, 377.00
User Development Fee INR 4, 005.00
Total Fare INR 32, 382.00
Personal contact information
Address : ibibo Group, 5th Floor
Company Name : Goibibo
Home Phone : [protected]
Email : [protected]@gmail.com
Update Contact
Plz help

Dear team,

I hv done booking for my hotel stay..it says it wil credit the cashback in 84 days bt it has been 6 month i haven't received yet

Kindly find attached image of the cashback for my following booking which i haven't received yet.

I HAVE MAILED THE COMPANY MANY TIMESBUT THERE IS NO RESPONSE REGARDING THIS BUT THEY SEEME TO BE INGNORING .
ITS PATHETIC WHEN YOU PROMISE SOMTHING TO CUSTOMER AND DONT DELIVER IN TIME, THIS IS THIRD EXPERIENCE I AM HAVING AND THE SAME ISSUE OF CASH BACK DONT DELIVER ON TIME

booking pnr : HTLZ6V48QD

I was a booking a flight on 5.6.2019 from warsaw(poland) to new delhi(india).

After clicking on proceed to payment on goibibo app, otp was auto-read by their app & ticket was confirmed.

I was surprised when checked Sms from bank that

" ALERT: You've spent Rs.28912.32 on CREDIT Card xx3022 at GOIBIBO[protected]M on[protected]:10:23:02.Not you? Call [protected]. "

While the invoiced amount is Rs. 27822 .which is sent by them on my email (same was shown when booking)

called goibibo customer, They said they will increase the invoice amount and will resend it..

it has been more than 48 hrs., still no action has been taken . Also, what is this that " they will increase the invoice amount and will resend it.. ""

refund my overpaid money(Rs.1090)

Sir I booked hotel in mnali oyo 14150 I have booking confirmed voucher but when I go hotel ower give night amount room to another person I am very frustuate with this andu knowtempeture in mnali is 15 my family stay in mnali on road its very shameful sir please hel me kr refund my booking amount i[censored] not help me I go consumer court for this hotel booking plz help me [protected] my contact number

I had booked my ticket from BOM to AKL via SIN for 62K INR. I made the payment via net banking and i received a payment confirmation as well. Even goibibo issued a PNR no. too. PNR EDXTWH.

To my surprise they didnt issue my ticket nor did they notify me of any glitch in booking. I even was able to retrieve my payment receipt from the site. When i contacted customer care next day i was informed that they are unable to process...

We booked hotel (anand bagh at pollachi) through goibibo website and payment was done very earlier online. During check in we were denied by hotel management saying our property has not conformed any order from goibibo. We were from outstation beleiving we have a stay here, we have no support from goibibo for alternatives. Complained their support team through chat due to technical error of phone calls. Such a fraudulence should be punished like this should never be repeated again.

I had taken a cab from bengaluru to hindupur (Pnr:carpafchg7vkiss) on 24th may. Due to some glitch on the driver's app, he couldn't end the trip for extra 40 hours giving me an incorrect bill. I have still not received a corrected bill and whenever i call, i get the same reply as we have escalated it and you will get a callback. No callback received yet. Corrected bill still awaited.

Never book anything from goibibo.
I had booked 2 rooms for 2 nights at hotel gourish, mahabaleshwar, maharashtra. The room booked was duplex type with balcony.
Room showed the pictures of bathtub and it was promised that electronic safe case is provided in the room see attached pictures). But in the room, none of these was provided. Goibibo had not provided complete information and misled on many fronts. We make these kinds of decision to book hotel based on the photographs only, which were misleading. Also, electronic safe was also not available which made us carry our valuables everywhere we roam. Goibibo group made us pay hefty amount by misleading.
I have registered complaint with goibibo for over a month, and now i am given a reply with pictures of duplex room without balcony when the room booked by me was duplex room with balcony.
Also, when we reached hotel, staff did not let us use the ac, though the ac was available in room, saying that it is not included in the room charges and were asking additional money. At the time of booking it was not mentioned at all that the room was non-ac. On this goibibo said that it is not mentioned in the amenities but when we asked why we were not informed that it is a non-ac room? Goibibo did not have answer for that.
We were traveling with a baby and this caused many problems in the summer heat.
Goibibo is saying that the refund of 2000 thousand is enough as we paid that amount to hotel for using ac for 1 night. We never accepted this.
Goibibo does not accept their mistakes. Additionally, they harass the customer by getting them frustrated. I am done with them. Never book anything from goibibo.