Ibibo Group / Goibibo Complaints & Reviews

Dear sir,

It is with deep regret i have to write this message to you as there is no escalation matrix designed within goibibo to highlight my grievance.

I have booked a ticket from goibibo in feb 2019 under an zero cancellation policy of hdfc credit card. At the time of booking the ticket, it clearly mention that you are eligible for this offer.

Unfortunately i had to cancel the ticket for some...

Dear sir,

I booked hotel tree nova report via goibibo with booking ID-HTLLSTE2XW .

I paid approx 1450/- via e-payment, but after my check-out company not providing GST invoice.

I tried to contact with customer care with service number[protected], they are providing normal payment voucher, where no description of SGST and CGST and revert that we provide only this invoice.

as government...

This is in regards for the reimbursement of extra amount rs. 5611/- which is still not been credited to our account after sharing our banking account details. As we were been provided sub-standard room and our whole stay was spoiled. After following up several times, we are been told that the payment is still not been processed. Very bad experience with go-ibibo team very unprofessional and unethical. Ifthe issue is not been closed within...

I have booked a ticket from Chandigarh to new delhi but that was showing an error of waiting for payment, where payment has been made and my credit card statement is saying that i have paid the money to goibibo. Tried a lot to call goibibo support on all the number no call connection. Also no support available on app, automatic replying GIA is just a ###... i have all the payment proof and not confirmed voucher or TRF number.

It...

Hello this is to inform that on 13th may at 7.00 pm i made a payment for 5937 for flight from mumbai to banglore but did not recevie the pnr number which i paid throug google pay im attaching the google pay transaction photo

UPDATE: INR 5, 937.00 debited from A/c XX1278 on 13-MAY-19. Info: UPI-goibibo[protected]@icici-ICIC[protected]-Flight....

Had a flight from dubai to dehardun it was via flight from delhi that day i missed my flight becoz of air india flight was delay. So they already granted my refund but as per them goibibo will receive that amount first and they will send me. Now its done from air india now goibibo not ready to refund my money back ticket number[protected] please...

I created mail account having shree. [protected]@ibibo.com id in ibibo and that mail id i used in creating my fb account. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....

I am having comfirmed flight bookings from bangkok to kolkata and kolkata to new delhi for 22nd may 2019. Today, morning i contacted your 24 customer care no. And talked to your executive. But my experience with your team was not at all satisfactory. He was not able to answer my queries; rather he was reluctant to answer and finally he disconnected the call wihtout completing the conversation. This is very disappointed on the part of goibibo...

I booked flight ticket from ahmedabad to warsaw through goibibo by my international debit card. But due to your technical issue that ticket was sold out and the refund process was done from your side. I got refund money but too less. That's i can understand but again i tried to book another flight ticket through your site then payment has been cut from my account and i haven't got any kind of confirmation of that booking. When i'm calling...

I am rahul verma, i booked a ticket today thats 14th may, to travel from kolkata to delhi for 21st may at 2300hrs by go air, it was all good untill i received the ticket, when i received the ticket it was booked for 20th may 2300hrs, and now i have been asked to pay charges for making the changes, i am using go ibibo since years but this is my last time, when i talk to their representative they said it cannot happen as so many customers make...

Today I booked 3 air tickets from your site at 12: 27 pm through my paytm upi apps of Rs 15393, my amount was debited but neither my tickets booked nor my money refund.when I get my money back? What do I do now please help me.i was trying whole day but no any messages came or neither my fund refund. I cancel my whole trip due to this poor service. Neither I buy ticket further nor I confirmed other booking due to this mishaps. Please refund...

I tried booking ticket from hyd to goa round trip and the payment of 39, 878 was deducted from my account at ibibo but tickets were not booked. And payment is dated on 14th may 2019 at 5.20pm. So please refund the amount as soon as possible after the valid verification. I booked it from online my email id is [protected]@gmail.com. I want all the money to be refunded please....

I have done the booking for student travel on etihad airways in mid august 2019. As per the etihad baggage rules, a student is allowed to take 3 bags of 23 kg each. However the ticket is showing 2 bags. I am trying to connect to goibibo for clarification but the number provided on website says huge call volume and disconnects. There is no email id of goibibo where i can get clarification on what needs to be done for student baggage allowance...

How we were denied check-in after they took full payment in advance (Goibibo hotel booking id htldsjhw7 on the grounds of some term citing "local id" they use for this racket even mentioned in their policy not even mentioned (Or only mentioned only in small print?).

Whats even worse?
Goibibo link /scheme of *money back guarantee* - https://go.ibi.bo/EXAaeT seems to be another big lie!

Fyi :...

I made an hotel reservation for the 6 th of may at mohali based upon the information provided by their app from bangloore airport. When i reached the destination i was provided with the info that there was no rooms available. I witnessed the entire issue being handled very poorly and my stay at mohali turned out to be a nightmare and being a first time user of the ibibo app i have made a decision to not to invest my loyalty nor recommend...

Respected sir,

My bank account got debited by 10000.00 rs twice which means a total of 20000.00 rs and i just got some details from my bank i. E. Ibibo otc no:[protected] and otc no:[protected]. Hence i request you to share me the information of account from where this transaction has been done. Its written ibibo transaction so i contacted you. I can further give the reference number as well if you need.

Kindly...

I had booked a flight from bangalore to mumbai on may 25, 2019 via goibibo for jetairways till date i had not received the refund amount of rs 16540 when ever i call they are just committing another date of refund no proper answer just ignoring the refund.

Request to assist in immediate refund of the flight cancellation amount if full refund of rs 16540

Pnr mowpou

Regards
Shaily parikhbr...

Sir,
My irctc id is alaka527
I have booked a ticket for two passenger for bwn-kyq kamakhya express. Train boarding date 11/5/19. But suddenly train was cancelled. Please refund my amount in my account.
I booked this ticket through goibibo website
But i can not contact goibibo authority. Please help.
Booking id is - trnafbklwi0317
Pnr no-[protected]...

Hi,
This is regarding the complaint “ i had booked a hotel in mcleodganj hotel name : oyo 15806 hotel naddi hills “ the confirmation for booking was given on email and when i checked in to the hotel they denied my check in due to the tariff issue, i want to know if there is tariff issue then why you guys give such hotel tariff on your website, i want my money to be refunded back, i will take this matter seriously and will raise...

Hi i am unable to write review. I see my review option is not given in my past bookings. I used to earn gocash & help other travelers by posting review. I have already share concern with customer care. Many days has been passed & my issue is not resolved. Kindly give review option. My registered number is [protected]. Recently i stayed at ranchi. Kindly solve it....