Ibibo Group / Goibibo Complaints & Reviews

I've booked a ticket on goibibo on 25th of april from new delhi to guwahati. The amout was deducted from my account but the booking was not confirm even after 2 hours of payment. I called the goibibo helpline. The person who received my call said that your payment is succesful but the ticket rates are raised so your booking is not successful. Its better to cancel your booking. I asked him whether you are going to deduct any charges he replied...

Hello. It's very hard to say this that your goibibo company employees are totally uneducated and ###. I'm a driver partner of your your cab service from Ahmedabad, Gujarat. I'd tripped 3 times in the month of April dated 3, 5 and 7, 2019. Now due to my bank account has been closed so I've updated new one but after updating new bank account details till date I didn't received my last months 3 trips money. And from...

Dear Sir,
I have paid 680 rs more for my hotel booking for which I have previously paid the full amount but then also I paid 680 rs more.Your customer care is always full.Yoir chat is also not helping me solve my problem .I want my refund of 680 rs, that's all.
Booking ID-HTL8B9QHMC
Hotel name-Capital 0 22318 hotel grand anshul.
Please reply....

I took ticket from mussorie to delhi fro ibibo bus. My seat number was 3 6 9 12 pnr number 64v5hpag for dated 19 may 2019. All seats were single seats. But at the time of boarding i was not given seat number 12. I was asked to seat on without push back seat. Any how i came to delhi. I suffered a lot in this regard. My back is restless today. I want complete refund of one seat....

1. Hotel booking done for guest @ chiplun by my credit card of amount rs. 937/- & recvd the voucher instantly, guest reached at hotel.
2. Hotelier denied the booking because goibibo did not cleared the earlier balance payment (Irrelevant to us).
3. Called at call goibibo customer care and resolved the issue assuring the payments from goibibo by their agent.
4. Next day @ checkout, my guest was charged rs. 1200/- for his...

Now they have agreed to give dinner and break fast
But please do cancel my tomorrow's booking in hotel maharaja
Sirbooked pinewood for pinewood pangot for 18.05.2019 bad management even so called manager was not ready to start generator. Not a family type. I went to nainital took hotel the earls court with dinner and brack fast.

Today i book country inn nokuchiataal. Which is with small rooms neither having break...

Sir i booked pinewood for pinewood pangot for 18.05.2019 bad management even so called manager was not ready to start generator. Not a family type. I went to nainital took hotel the earls court with dinner and brack fast.

Today i book country inn nokuchiataal. Which is with small rooms neither having break fast or dinner. Even room service water is of future choice local water. Wow standard of country inn and commitment of...

On 19th April I requested for refund of cancellation of Jet airways flight from Delhi to Mumbai of 11 June as below.

(Thank you for calling goCare. we have registered your service request under Dom Flights - Refund - Refund Status Enquiry / Request. Your service request id is 27557490.)

But on 5th May I called them they said no refund request has been taken for cancellation.
I provided my above request...

Hi, i have my refund Pending with Goibibo since 5th April.

I am continuously following up on mails/calls but nothing moving.

Only revert I get is we are working on it and we will get back

Booking Id : RMDJLHUEL

I have never seen more ridiculous customer support in my entire life.

Can someone here check the status and respond to my mails?...

I booked a oyo room for 16th may, 2019 and we reached the destination. There was no oyo room at that location. I called the customer care on goibibo and they couldn’t find the booking details for my number and couldn’t find any detail, i shared the booking id as well. I had booked the room for a patient and we had to face so much trouble. The lady from customer care didn’t wish to help me also. I want to raise a complaint and want it...

Flight has been cancelled by spicejet which i had booked through goibibo. How do i get the refund. I’m unable to contact goibibo after trying a lot. Customer care numbers are of no help as they are computer generated. They are putting up limited options which does not match to my question. My flight was booked for kolkata to gangtok/gangtok to kolkata for 14th july and 22nd july 2019. Both these flights has been cancelled by spicejet...

Hello team,
I did a hotel booking for puri for upcoming 31st may'2019 to 2nd june'2019. Post cyclone there is no electricity restored along with water problem exists. Hence tried calling goibibo customer care no to get the status. But every time the customer care no got disconnected automatically to get update from gia. But the chat suppprt is really bogus and answered nothing related to my query. Aftet talking to hotelier (The only...

Cottage is not upto mark
You can't live with kids in this cottage
We shifted to the the earls court
Dear *chander* 🙏🙏🙏,

Your hotel booking at 🏨 *pinewood cottage pangot certified by gostays* from *18 may* to *19 may* has been confirmed with booking id htlk7dvs3c! 👏👏👏

Booking details 👇👇👇
*hotel name* 🏨 - pinewood cottage pangot certified by gostaysbr...

Refer screenshot image that compares how goibibo mentions a policy in black &white and small print while it's competitor highlights the same in color.

Q 1: mention of a policy designed tactically deliberately by goibibo to be easily missed to cheat unsuspecting customers like in the case of goibibo booking id htldsjhw7d?

Q 2 : also, how does goibibo even encourage such partners imposing such moral-policing...

On 12th may we had a flight from hyd-delhi (Pnr se6l9n), we reached to take the boarding pass before 40 minutes (Due to car breakdown). But flight staff refused to give us boarding pass as their closing time for check-in is 45 minutes before departure and we were late by 5 minutes. Flight staff didnt even try to assist and told to book a new ticket for next flight.
But in goibibo from where we have booked the tickets, there is nowhere...

Dear goibibo,

I m very sorry to say that your services are very slow and poor..
I have made the booking from new delhi - london 16th july 2019 and from london - new delhi 7th aug...
By mistake i have written the wrong surname on my wife ticket so i called instantly after 10min of booking to your executive regarding changes he said me for your delhi - london i will cancle the ticket without any charges u just...

I tried booking a bus ticket for my wife from banglore to hyderabad. As she was travelling i had provided her mobile number and my emailid for the travel related updates in my app.

I had chosen the payment as google pay and started the booking and the amount got deducted and also there was a pop up saying that the amount request has been sent please open the app and pay the amount. It was just stuck up in that page and my...

I was trying to book my air ticket on 14may19 at 10:39:55 from oman (Muscat) to india (Allahabad).

But due to some your internal problem my ticket was not booked and my money got deducted.
How i got my refund back.

Message what i got from bank after deduction is:
Sbidrcard x9856 used for rs29639.00 on 14may19 athdfs2i01 txn#998302

Please reply to my email i'd:-
[protected]@gmail.combr...

I had booked a cab from delhi to jind for 14th of may. I cancelled the booking two days prior to it and thus was supposed to get a refund of Rs.402 which i had paid earlier for the booking. Though i recieved a mail that i would get the refund and another mail stating that the refund is complete, i haven't received the refund at all. The costumer service on call for goibibo is down and i don't understand where to even enquire....

Sir, i have booked the bus ticket from nashik to saputara and spent the amount inr 630/- from my account, but unfortunately the booking was not confirm and i have withdrawn the amount, but its neither credited in my account or nor gocash account.
Booking reference is : gobusand65fca9b79d
While calling to customer care, they said please login with mobile no. But whenever i am login with mobile number its goes same account where...