Ibibo Group / Goibibo Complaints & Reviews

I tried booking international tickets through goibibo and i get a message of payment failure. I tried to rebook the flight and it is successful. Meanwhile the earlier payment automatically gets successful and i am charged twice. When raising multiple queries and calling them umpteen times, they have stopped responding and haven't refunded. Please help how to sue the travel site and get our due....

I have booked a flight tiicket fron nashik to hyedrabad
The tickt is booked twice in same flight in the name of same person. And the amount is deducted from my account twice
We have tried to contact with customer support of ibibo
But they are not responding. The customer care number suggested to to ibibo website. And the website suppoet is n0t working...

I booked a cab through goibibo app for 19th april 2019 in bangalore (Pnr-carpwfbbi6ip857). I contacted the support team for the amendment of the cab but they refused to do that. I asked them about the cancellation policy on which they told me that if i cancel my booking now i’ll get back 90% of the amount back. So on hearing this i cancelled my booking but not got any refund. The support team then told me that this booking cannot be refunded....

I have booked a ticket for two persons from rpr-bom on the flight 6e-245 dated 06/05/2019 departure time 8:35 today vide ref no qalb[protected] dated 05/05/2019. Till now, i have not relieved ticket. I will go to raipur from sambalpur on today night to catch the flight. Please look into the matter and confirm me through my email and mobile no provided at the time of booking, if my ticket has been booked....

Events:
Booked a round trip from hyderabad to bangalore.
Opted for airport cab from bangalore airport to the city.
Issue:
-received a message stating the cab is for "drop to hyderabad airport".
-tried to book the cab from the link given only to find that the destination was prefixed to "bangalore airport" (Looks like a system bug as in none of the scenarios bangalore airport could be the destination by default.)...

Dear goibibo team,
Please find below the booking information and airline confirmation for refund. But you have charged airline cancellation of 3000 / per passenger

Trail mail i have shared spice jet confirmation for my pnr velrwa/a5m4si - on cancellation (Cancellation is due to fani cyclone - arrival airport closed on 4th may 2019 - due to natural calamity i need to cancel my travel)

Details you find...

Respected sir my pnr no is j7hrwf i have booked tickets for 11th may 2019 not for 10 may 2019 as i have screen shots available with me of app that i have booked tickets for 11th only not for 10th please look out with my issue i dont want tickets for 10th refund my full amount or give 11th may tickets and i have already booked complaint on same with customer care but no response till now...

Today, the 4th may, 2019 i opened an account in goibibo.com with my mobile phone number [protected] and found that with different email address which is not mine. As the site do not provide facilities of changing email address i cannot change the email address into the account i use and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder.And I have recently booked...

My issue with hotel stay was raised on 29 april.i made prepaid booking.goibibo has not able to provide solutions nor acknowledging my email.i made payment of pre-booking of RS 15581on top hotel charged me 1500 per room (3 room).hotel was under construction, smelling unhygienic and bad service.Goibibo customer service is pathetic.5 days and no response....

I have recharged my jio mobile number [protected] yesterday by making online transfer of rs.419 from your site as rs.399 recharge plus rs.20 processing charges. My bank "indiab bank" informed me that they debited my saving account but no recharge took place to my jio mobile number as above. I did not receive any refund also from your end for failing to give effect to this transaction. Pl sort out immediately and ensure that my recharge of...

When i was trying to book hotel it was showing charges to me @ rs. 7627 for two days id was htlhakv87n on 5th may 2019 and when i have booked it its charge me rs. 9429 and changed hotel id also booking id: htlyg65x66. I want difference amount back. Same hotel showing currently old rate. Why the charge more. I have attached 3 file (Currently showing price of hotel, 1st booking time showing price and actually charge price....

I tried to book flight ticket on 10th april 2019 through hdfc emi 3 times, but all are failed transactions and i got a response that goibibo didn't received the same, please contact bank for the refund if any,
When i contacted my bank, they replied that all 3 were claimed by goibibo and they didn't got any refund update.

Since it was failed transactions and no id are available, now goibibo can't able to trace the same,...

Due to cancellation of jet airways flight, bookings were cancelled and amount was refunded back to my goibibo gocash. I tried to transfer the amount in my bank account but it did not take place. While making a booking, i have used my debit card for payment than why goibibo refunded my amount in gocash instead of bank account? I am highly dissapointed. Its a request to you to address my issue as early as possible and transfer refund amount...

I have booked tickets of multiple itinerary through goibibo website on sunday 28th april. The promo code was successfully applied while booking and that time price also reduced but afterwards higher price is charged for the same tickets. I have few screen shots regarding this and also voice recording of executives where they are making lame excuses that promo card was not applicable on multiple booking or it is not available on sunday etc....

I was trying to book a flight ticket from varanasi to bangalore on 3rd may 2019 for 11th may 2019. I filled all the details of the card and otp also but then the booking failed. But the amount is deducted from my account. Can you please tell me when i will get the refund of that amount? Kindly let me know when you need the transaction id of the payment....

Hi,

Few weeks back we have booked 2 tickets on 09th april 2019 from bengaluru to london (Travel date 15th april 2019) through goibibo and paid full ticket amount to goibibo. (Rs.57340)

Since there was reschedules of flight from one of the airways, we cancelled ticket on 11th april 2019, believing that goibibo will refund the amount asap. We thought refund will be immediate, since we opted for refund to goibibo...

I took a cab from goibibo on 26-apr-2019 to 28-apr-2019 for round trip from ghaziabad to mussorrie. I paid 7100 total amount to goibibo in advance, thinking that these big travel agent can be trusted.

From the very begining of journey i faced lot of issue like driver behievoir, rash driving, security issue. I comaplned to goibibo regarding this, they assured that positive action will be taken against the driver.
br...

Dear all,

I would like to inform you about a worst experience i got from your service. I had booked ticket for my father. It was connected flight from cochin to muscat and muscat to doha. I got confirmation only from cochin to muscat. I enquired to customer care from goibibo regarding muscat to qatar. She said (Your ticket is confirmed) and sended the ticket. But when my father reached the airport they were telling it was...

I have booked a ticket from kolkata to london (Via mumbai) pnr number revwfi - which was later cancelled by jet airways. I have paid inr 48307 for the same, which is due for refund since a month.

I am constantly mailing team on '[protected]@goibibo.com' but there is no acknowledgement/reply. I tried calling as well but never been able to reach to any executive. I am in a very undesirable position now.

Please help...

I had booked a return journey with indigo from bangalore to lucknow, and both the flights got cancelled, indigo has refunded the complete amount and shared the below reference numbers for the credit.
[protected] rs 2927 on 28th april
[protected] rs 457 29th april
[protected] rs 2500 29th april

The goibibo team has only refunded rs 2762/- i. E. Actually one way fare, i have been waiting for the amount remaining...