Ibibo Group / Goibibo Complaints & Reviews

Dear goibibo,

I m very sorry to say that your services are very slow and poor..
I have made the booking from new delhi - london 16th july 2019 and from london - new delhi 7th aug...
By mistake i have written the wrong surname on my wife ticket so i called instantly after 10min of booking to your executive regarding changes he said me for your delhi - london i will cancle the ticket without any charges u just have to book new ticket if any difference u need to pay i said ok and new ticket is issued with the difference of 400rs.. For my return tickets he said me your booking is still in process and not confirm yet... So i asked him to make sure that ticket should be issued with new name or u cancle it... He has taken my passport and assured me that ticket will be issued with new name and may be possible u need to pay nominal charges i said ok... But ticket is issued with same wrong name... And from past 4 days i m calling your all executives to solve the matter but no one is doing anything it is not my fault if any charges occurs then u have to bear because i have intimated you on time. Please go thru it resolve my problem
You can also here the recording of the person to whom i talked in night for 40 min.. Even i asked him to cancle my return ticket because till 45 min i have not received confirmation of ticket and i[censored] r not cancelling then make sure to issue ticket only with new name

My phone no. — [protected]
Email — [protected]@yahoo.com

I tried booking a bus ticket for my wife from banglore to hyderabad. As she was travelling i had provided her mobile number and my emailid for the travel related updates in my app.

I had chosen the payment as google pay and started the booking and the amount got deducted and also there was a pop up saying that the amount request has been sent please open the app and pay the amount. It was just stuck up in that page and my ticket was not booked.

When i contacted the goibibo they are telling that they didnot received any amout from myside and when i said that i had the transaction id of the payment and proof of the upi app. They didnot responded to me.
I'm cheated with goibibo and still waiting for them to reply.

I was trying to book my air ticket on 14may19 at 10:39:55 from oman (Muscat) to india (Allahabad).

But due to some your internal problem my ticket was not booked and my money got deducted.
How i got my refund back.

Message what i got from bank after deduction is:
Sbidrcard x9856 used for rs29639.00 on 14may19 athdfs2i01 txn#998302

Please reply to my email i'd:-
[protected]@gmail.com

Registration mobile no.
+[protected]

Kindly reply as soon as possible.

I had booked a cab from delhi to jind for 14th of may. I cancelled the booking two days prior to it and thus was supposed to get a refund of Rs.402 which i had paid earlier for the booking. Though i recieved a mail that i would get the refund and another mail stating that the refund is complete, i haven't received the refund at all. The costumer service on call for goibibo is down and i don't understand where to even enquire.

Sir, i have booked the bus ticket from nashik to saputara and spent the amount inr 630/- from my account, but unfortunately the booking was not confirm and i have withdrawn the amount, but its neither credited in my account or nor gocash account.
Booking reference is : gobusand65fca9b79d
While calling to customer care, they said please login with mobile no. But whenever i am login with mobile number its goes same account where my email linked.
Kindly settle my inr 630/-

Dear sir,

It is with deep regret i have to write this message to you as there is no escalation matrix designed within goibibo to highlight my grievance.

I have booked a ticket from goibibo in feb 2019 under an zero cancellation policy of hdfc credit card. At the time of booking the ticket, it clearly mention that you are eligible for this offer.

Unfortunately i had to cancel the ticket for some personal reason and when i tried to claim my refund from hdfc for the cancellation charges, it mentioned that i have used gogash of inr 625 due to which i am not eligible for the offer.

It was a clear misdirection by goibibo at the time of booking due to which i have to face financial loss.


I have been following up with the customer care for more than a month, but i have not received any responses from there end as they keep saying you will receive a call back with 24 hours but that never happens. I have no other means to escalate the issue. I am hopeful that you direct this grievance to the appropriate department as i have no clue about the progress of the complain.

This is the last resort which i have, else i will be compelled to raise my issue with the appropriate authority for the resolution of my grievance which would come with a cost for both me and goibibo which i am not in a favour of doing.

With my humble request, please look into this matter at the earliest.

Regards,

Chirag

[protected]

Dear sir,

I booked hotel tree nova report via goibibo with booking ID-HTLLSTE2XW .

I paid approx 1450/- via e-payment, but after my check-out company not providing GST invoice.

I tried to contact with customer care with service number[protected], they are providing normal payment voucher, where no description of SGST and CGST and revert that we provide only this invoice.

as government norm of GST it right and responsibility of every citizen and merchant of to get GST invoice of every payment.

pleas help me out to resolve this issue.

Thanks

Amit Kumar tailor

[protected]

This is in regards for the reimbursement of extra amount rs. 5611/- which is still not been credited to our account after sharing our banking account details. As we were been provided sub-standard room and our whole stay was spoiled. After following up several times, we are been told that the payment is still not been processed. Very bad experience with go-ibibo team very unprofessional and unethical. Ifthe issue is not been closed within a week will like to lodge.

I have booked a ticket from Chandigarh to new delhi but that was showing an error of waiting for payment, where payment has been made and my credit card statement is saying that i have paid the money to goibibo. Tried a lot to call goibibo support on all the number no call connection. Also no support available on app, automatic replying GIA is just a ###... i have all the payment proof and not confirmed voucher or TRF number.

It is so disgusting to know that goibibo has no customer support, it is really a ridiculous thing ever ever have seen.

Thanks

Hello this is to inform that on 13th may at 7.00 pm i made a payment for 5937 for flight from mumbai to banglore but did not recevie the pnr number which i paid throug google pay im attaching the google pay transaction photo

UPDATE: INR 5, 937.00 debited from A/c XX1278 on 13-MAY-19. Info: [protected]@icici-ICIC[protected]-Flight....

Had a flight from dubai to dehardun it was via flight from delhi that day i missed my flight becoz of air india flight was delay. So they already granted my refund but as per them goibibo will receive that amount first and they will send me. Now its done from air india now goibibo not ready to refund my money back ticket number[protected] please

I created mail account having shree. [protected]@ibibo.com id in ibibo and that mail id i used in creating my fb account. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

I am having comfirmed flight bookings from bangkok to kolkata and kolkata to new delhi for 22nd may 2019. Today, morning i contacted your 24 customer care no. And talked to your executive. But my experience with your team was not at all satisfactory. He was not able to answer my queries; rather he was reluctant to answer and finally he disconnected the call wihtout completing the conversation. This is very disappointed on the part of goibibo and it should see that this level of customer service is improved.

Ss narula
[protected]

I booked flight ticket from ahmedabad to warsaw through goibibo by my international debit card. But due to your technical issue that ticket was sold out and the refund process was done from your side. I got refund money but too less. That's i can understand but again i tried to book another flight ticket through your site then payment has been cut from my account and i haven't got any kind of confirmation of that booking. When i'm calling to your customer care number they are refusing my call by saying that you have not any recent bookings with this mobile number.
What should i do? And you don't have any another customer care number for abroad customers. Book my ticket and send me confirmation otherwise i will file consumer complain against your company. I'm too much tired by your worst customer service. Waiting for your response.

Traveller name : urmi pandya
Mobile no : +91 [protected]
Email : [protected]@gmail.com

I am rahul verma, i booked a ticket today thats 14th may, to travel from kolkata to delhi for 21st may at 2300hrs by go air, it was all good untill i received the ticket, when i received the ticket it was booked for 20th may 2300hrs, and now i have been asked to pay charges for making the changes, i am using go ibibo since years but this is my last time, when i talk to their representative they said it cannot happen as so many customers make bookings from them, i have tried to register complaint but they do not have any specific complaint email id and i do not know what to do as i need to fly on 21st.

Today I booked 3 air tickets from your site at 12: 27 pm through my paytm upi apps of Rs 15393, my amount was debited but neither my tickets booked nor my money refund.when I get my money back? What do I do now please help me.i was trying whole day but no any messages came or neither my fund refund. I cancel my whole trip due to this poor service. Neither I buy ticket further nor I confirmed other booking due to this mishaps. Please refund my money as soon as possible

I tried booking ticket from hyd to goa round trip and the payment of 39, 878 was deducted from my account at ibibo but tickets were not booked. And payment is dated on 14th may 2019 at 5.20pm. So please refund the amount as soon as possible after the valid verification. I booked it from online my email id is [protected]@gmail.com. I want all the money to be refunded please.

I have done the booking for student travel on etihad airways in mid august 2019. As per the etihad baggage rules, a student is allowed to take 3 bags of 23 kg each. However the ticket is showing 2 bags. I am trying to connect to goibibo for clarification but the number provided on website says huge call volume and disconnects. There is no email id of goibibo where i can get clarification on what needs to be done for student baggage allowance and the goibibo chatbot is not able to provide any answers.

I need to get in touch with goibibo customer service to understand how to get the 3 baggage allowance for students on etihad.

How we were denied check-in after they took full payment in advance (Goibibo hotel booking id htldsjhw7 on the grounds of some term citing "local id" they use for this racket even mentioned in their policy not even mentioned (Or only mentioned only in small print?).

Whats even worse?
Goibibo link /scheme of *money back guarantee* - https://go.ibi.bo/EXAaeT seems to be another big lie!

Fyi : we even called the hotel prior to reaching and also presented driving license, but in vain and goibibo's staff aditya grover was also made aware immediately, but in vain. Instead goibibo seems to be involved in this racket, just by the fact that they have confirmed "no refund", forget an apology for the trauma caused!

Screenshot of the hotel policy from this link: https://www.goibibo.com/hotels/detail/searched-hotel-in-city[protected]/?fbclid=...⇄

I made an hotel reservation for the 6 th of may at mohali based upon the information provided by their app from bangloore airport. When i reached the destination i was provided with the info that there was no rooms available. I witnessed the entire issue being handled very poorly and my stay at mohali turned out to be a nightmare and being a first time user of the ibibo app i have made a decision to not to invest my loyalty nor recommend their app to a second person. It seems to be cleverly functioning in a manner to lure customer attraction. I have placed a request for the refund amount of rs 689 which is yet to be resolved. Absolutely disgusting in terms of providing the right info to the customer!!.