Ibibo Group / Goibibo Complaints & Reviews

I was trying to book new delhi to haridwar tickets from goibibo site and same was debited twice from my account in the following reference id
Trnafbw3hrwm3t dt 4-5-19 and
Trnafbw3dwydun dt 4-5-19
I got refund of trnafbw3dwydun dt 4-5-19 but not of trnafbw3hrwm3t dt 4-5-19
On chatting with helpdesk they are not understanding and gave reply of trnafbw3dwydun dt 4-5-19.
I also require refund of trnafbw3hrwm3t dt 4-5-19 as no ticket has since been booked.

Booking id:htltstuaq6
Worst experience
I have booked a hotel using goibibo for mount abu location booking date[protected] with booking id "htltstuaq6", while i arrive at abu on 4th-may-2019 at visited the hotel for check-in hotelier told me they don't get any booking from goibibo.

I called to customer care and wested my about 2 hours on call to resolve this issue.

They told me i can book hotel my self they are ready to reimburse with rupies - 3000 (How they can decide this reimburse money?) even i try to manage with same, i wested my more than one hour to search hotel there because of saturated and mostly room was full in hotels.

I have only 4000 cash amount available as i have planned this trip accordingly now i have to manage the hotel and all other things in 4000 really? I found the hotel with rs 2500 but now hotelier said my if i want bill i have to pay 22% (About 3050 approx total amount) more than booking amount so i agree to stay there without the bill.

Now talked with goibibo customer care again i told them whole scenario about my cash and hotel where i am staying but they told me i have to take a bill from the hotel else they are not ready to give anything so according to them i am not stying in abu they talking me about rules and process wtf... Finally i got frustrated due to there # process.

Means after reaching the destination if you don't get a hotel or service due to goibibo! Do we have to follow goibibo rules list really?

I thought i go there for abu trip without any tension. But i feel i was there to resolve the issue of the hotel created by goibibo.

They just close the ticket as i have attached a screenshot with this ticket.

Route behaviour with a superior waiting time of call 15 to 20 min,
Two-time call getting cut while i am on hold so i have to explain the whole scenario two time wtf...

Spicejet has processed my refund, now my money is lying with goibibo. Goibibo has to refund my money. Attaching email for reference.

Dear sir,

Pnr:-w9wn7m

Greetings from spicejet.

This is in reference to the trailing mail.

Please be informed that as per the refund of inr 5, 305 has been processed from our side to the same agency through which booking was made. Please get n touch with the concerned agency after 24 hours to claim the amount.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & regards:
Ridam gulati
Customer experience,
Spicejet ltd.321 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: https://clicktime.symantec.com/3Jyxgd5wCtHdNKgyhLeExpf7Vc?u=www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet

I had a jet airway booking for the month of june (2019), since the flight has been cancelled, i am eligible for a refund, which the travel agent (Goibibo) do not bother to process it since a month almost. Inspite of the calls and emails and message to them on social media, nothing seemed to be effective.
Kindly if you could help me receive my refund, would be great.
My goibibo request id 27678309.

Thank you.

I tried booking international tickets through goibibo and i get a message of payment failure. I tried to rebook the flight and it is successful. Meanwhile the earlier payment automatically gets successful and i am charged twice. When raising multiple queries and calling them umpteen times, they have stopped responding and haven't refunded. Please help how to sue the travel site and get our due.

I have booked a flight tiicket fron nashik to hyedrabad
The tickt is booked twice in same flight in the name of same person. And the amount is deducted from my account twice
We have tried to contact with customer support of ibibo
But they are not responding. The customer care number suggested to to ibibo website. And the website suppoet is n0t working

I booked a cab through goibibo app for 19th april 2019 in bangalore (Pnr-carpwfbbi6ip857). I contacted the support team for the amendment of the cab but they refused to do that. I asked them about the cancellation policy on which they told me that if i cancel my booking now i’ll get back 90% of the amount back. So on hearing this i cancelled my booking but not got any refund. The support team then told me that this booking cannot be refunded. I called them so many times, mailed them my query but the goibibo team is so unprofessional that they themselves are not clear with the company policy.
I request you to kindly take a severe action against them and i am free to provide any sort of document required for that.

I have booked a ticket for two persons from rpr-bom on the flight 6e-245 dated 06/05/2019 departure time 8:35 today vide ref no qalb[protected] dated 05/05/2019. Till now, i have not relieved ticket. I will go to raipur from sambalpur on today night to catch the flight. Please look into the matter and confirm me through my email and mobile no provided at the time of booking, if my ticket has been booked.

Events:
Booked a round trip from hyderabad to bangalore.
Opted for airport cab from bangalore airport to the city.
Issue:
-received a message stating the cab is for "drop to hyderabad airport".
-tried to book the cab from the link given only to find that the destination was prefixed to "bangalore airport" (Looks like a system bug as in none of the scenarios bangalore airport could be the destination by default.) anyways, the cab was booked from hyderabad to bangalore after which i could find the cab booking department's number in the booking page. I cancelled the ticket and raised a request for refund on the same.

Dear goibibo team,
Please find below the booking information and airline confirmation for refund. But you have charged airline cancellation of 3000 / per passenger

Trail mail i have shared spice jet confirmation for my pnr velrwa/a5m4si - on cancellation (Cancellation is due to fani cyclone - arrival airport closed on 4th may 2019 - due to natural calamity i need to cancel my travel)

Details you find in my below table and expect a positive action from your end at the earliest
1. Gomupkgiosc7d4427944- spicejet - velrea-4th may 2019-fani cyclone kolkatta (Ccu) airport closed-informed airline and airline told 2nd may -5th may - zero cancellation charge - but refund reflects airline penalty of rs 9000 (Paid -19119 and refund only 8212)-need full refund
2. Gomupkgiosc7d4427944- airasia-t1dqpn-7th may - fani cyclone - cancelled return travel require full refund - escalated for approval with airasia
3. Gomupkgiosc7d4427944-spice jet - a5m4si-fani cyclone kolkatta (Ccu) airport closed - refund required rs 9158 (Refund -2406 - balance to be paid)
4. Gomupkgios171bf41619-airasia-nnfdnl-4th april - flight cancelled trip - require full refund
5. Gomupkgios171bf41619-airasia-kur43a
Airasia-fnw2uy-7th april - onward cancelled and forced to cancel return - require full refund
6. Nakfnw2uy-airasia-fnw2uy-since onward journey not possible cancelled this journey-require full refund-7858

Any additional information please - feel free to contact

Also share your email to share additional information
Thanks
Ramkumar a

Respected sir my pnr no is j7hrwf i have booked tickets for 11th may 2019 not for 10 may 2019 as i have screen shots available with me of app that i have booked tickets for 11th only not for 10th please look out with my issue i dont want tickets for 10th refund my full amount or give 11th may tickets and i have already booked complaint on same with customer care but no response till now

Today, the 4th may, 2019 i opened an account in goibibo.com with my mobile phone number [protected] and found that with different email address which is not mine. As the site do not provide facilities of changing email address i cannot change the email address into the account i use and i fear that by opening the account i'm now in risk of losing my confidential by the user of that fraudulent email account holder.And I have recently booked a ticket and that has been canceled by itrtc site but I have not received any confirmation about refund .
Please do needful
Thanking you
With regards
Vanshika

My issue with hotel stay was raised on 29 april.i made prepaid booking.goibibo has not able to provide solutions nor acknowledging my email.i made payment of pre-booking of RS 15581on top hotel charged me 1500 per room (3 room).hotel was under construction, smelling unhygienic and bad service.Goibibo customer service is pathetic.5 days and no response.

I have recharged my jio mobile number [protected] yesterday by making online transfer of rs.419 from your site as rs.399 recharge plus rs.20 processing charges. My bank "indiab bank" informed me that they debited my saving account but no recharge took place to my jio mobile number as above. I did not receive any refund also from your end for failing to give effect to this transaction. Pl sort out immediately and ensure that my recharge of jio is effected or refund my money rs.419 which are transferred to you.

When i was trying to book hotel it was showing charges to me @ rs. 7627 for two days id was htlhakv87n on 5th may 2019 and when i have booked it its charge me rs. 9429 and changed hotel id also booking id: htlyg65x66. I want difference amount back. Same hotel showing currently old rate. Why the charge more. I have attached 3 file (Currently showing price of hotel, 1st booking time showing price and actually charge price.

I tried to book flight ticket on 10th april 2019 through hdfc emi 3 times, but all are failed transactions and i got a response that goibibo didn't received the same, please contact bank for the refund if any,
When i contacted my bank, they replied that all 3 were claimed by goibibo and they didn't got any refund update.

Since it was failed transactions and no id are available, now goibibo can't able to trace the same, but bank charged the same on me.

I attached the response from the bank

Due to cancellation of jet airways flight, bookings were cancelled and amount was refunded back to my goibibo gocash. I tried to transfer the amount in my bank account but it did not take place. While making a booking, i have used my debit card for payment than why goibibo refunded my amount in gocash instead of bank account? I am highly dissapointed. Its a request to you to address my issue as early as possible and transfer refund amount in my bank account.
My contact number us [protected]

I have booked tickets of multiple itinerary through goibibo website on sunday 28th april. The promo code was successfully applied while booking and that time price also reduced but afterwards higher price is charged for the same tickets. I have few screen shots regarding this and also voice recording of executives where they are making lame excuses that promo card was not applicable on multiple booking or it is not available on sunday etc. Please look into the matter asap. Even if promo code is not applied the amount to be charged is 75, 112 inr and you have charged 76, 512 inr

Reference no goibibo[protected] ]

Further : now they are neglecting call send mail that problem is resolved.

I was trying to book a flight ticket from varanasi to bangalore on 3rd may 2019 for 11th may 2019. I filled all the details of the card and otp also but then the booking failed. But the amount is deducted from my account. Can you please tell me when i will get the refund of that amount? Kindly let me know when you need the transaction id of the payment.

Hi,

Few weeks back we have booked 2 tickets on 09th april 2019 from bengaluru to london (Travel date 15th april 2019) through goibibo and paid full ticket amount to goibibo. (Rs.57340)

Since there was reschedules of flight from one of the airways, we cancelled ticket on 11th april 2019, believing that goibibo will refund the amount asap. We thought refund will be immediate, since we opted for refund to goibibo account only, not to our personal savings account.

Reality is they just refunded domestic flight amount from bengaluru to delhi (Rs.7800) but didn't refunded international ticket amount from delhi to london.

We waited for 3 days and tried to call goibibo customer care. Sarcastically, they were disconnecting our call each time or else put on hold for 30 mins with no response. And now they don't even have any contact number to call.

Even now the refund status shows as "refund pending from airways". When we enquired the same with airways they are telling that its goibibo responsibility to refund not airways.

So am fed up contacting goibibo from past 3 weeks and all roads are closed to contact them. My plans to book alternative tickets were stuck due to shortage of money.

I sincerely request you to please resolve my refund issue and get my amount back from goibibo.

I have attached the status shown in goibibo for refund.

Goibibo contact number: [protected], international number[protected]