Ibibo Group / Goibibo Complaints & Reviews

I have booked my ticket from ahmadabad to singapore on 5th february 2019 and singapore to ahmadabad on 14th february for indigo airlines through goibigo website.

We travelled from ahmedabad to singapore on 5th february 2019 and halt is at chennai with flight no 6e856 and 6e51. We completed the procedure of bording at ahmedabad airport terminal 1 and submit our luggage there. On 6th february 2019 morning when we reached singapore changi airport and gone for collecting luggage.

What we can see there is our trolly bag is totally damaged. One wheel out of four wheel is not there and even the bag is broken from both the sides. We even can't pick it up. As we show this we went to customer care service at singapore changi airport we asked there for this situation and he told us that he can not do anything we need to submit online complain.

And even in the return journey from singapore changi airport to ahmedabad on 14th february 2019 and halt is at kolkata. When we collect the luggage from kolkata airport we can see one another wheel is invisible from the luggage. After this the bag is not useful for us. There is loss of 5000rs bag in this journey. Kindly help us with that.

I have attach photos and video for your reference.
Kindly go through it and help us

Date 05.02.19 i was last night purches two ticket in your side less my acount balance but not issue ticket place give me pnr number. My payment rifrance number is[protected] value 52126 bank kotak mahendr my mobile numbers [protected] mail i'd [protected]@gmail.com please provide me proper guides because their is no my mistake ok so kindly confirm my ticket today

Total i m booking 6 times in Goibibo
4 times very good services
1st complaint -
Hotel Tansiq Park, Kanchipuram, not given breakfast i contact resolve the solution goibibo customer care service department he said amount ill refunded with 10 days
but yet i did not receive the amount i m booking that hotel more than 60 days

yet i didnot refund amount 500rs in breakfast amount

2nd complaint

I m booked Hotel Janata mumbai 31st jan 2019, 4 person room (double bed 1, single bed -2) with breakfast

but when i checkin hotel ..hotel manager provide double bedroom with one single matress, totally i m upset then i call immediately goibibo customer care... some body atten my call and asl ten min time, aftre half hour one lady call i tell my problem she ask ten min time, 8pm one person call i intimate my problem he ask ten min time, the same procedure done 8:45pm, 9:15pm and 10:45pm after 11pm i m not atten any calls
but nobody not solve my problem ... everybody ask what happen., what is your problem give me ten min... but nobody resolve

and hotel janata i ill checkout only 8:45am but manager said no complementry in online booking customer ..., so food also not provided
totally i get worst expereince hotel Janata mumabai near gateway of india via goibibo

today date is 05th feb 2019
but yet i got call goibibo customer care and ask again what is your problem ?
so tourcher calls without solutions

so pls dont book hotel Janata mumbai near gateway of india
1st reason - very small room, , , four person given only double bed
2nd reason - nobody not responding manager or room service everything
3rd reason - dont book with food sure he not provide anybody booking online customers

Hi sir

I am 4 train ticket booked on 7 jan 2019 from goibibo. But booking failed from goibibo & amount not credit to my account.

Booking id:- trnaf8bjtjswh7
Contact no:- [protected]

I am complain to goibibo but no any response this side & he says pls wait 24 to 72 hours but not any solution. I am already complain to goibibo 5 to 6 time but no any one serious for issue for resolution.

I did booking on 18 jan 2019 goibibo app for train hyderabad to pune. Money got deducted and it's credited to account name razorpay goibibo in hdfc bank.
I did complaints on goibibo portal. I tried to call on numbers provided on web portal. No executive is available and not providing any source to communicate my qeury with them. I got chance once to to talk with executive, he told within 7 to 8 days we will clear it. Still it's not resolved.
Mayur kale
[protected]

Sir. Its very unfortunate to say that its the worst service negligence and complete harassment to me my wife and a 4 and half year kid with me.
I have booked a cab from your company on 28th of january with a total amount paid 1704 from agra to new delhi. With carpaf8xu1vflbn and no cab is provided. Which made my whole trip a very very hassle.
And all my meeting in my next destination is missed. With a total lose of 10200
May i request to take step for my solution

Booking ID: HTLUQSS9RP
Hotel Vineet Prayagraj booked through goibibo was not at all worth the price. Once I checked in I came to know. I didn't use their services and checked out within couple of hours.
Unsuspecting customers like me who book trusting the goibibo website, are taken for a ride.
I want my full amount which is about 3000/- (after some discount) to be refunded back. Goibibo doesn't have customers support telephone number or messages.
Kindly confirm my refund at the earliest.

I was booking a train ticket through goibibo app on 03/02/2019 sangum express from kanpur(cnb) to Dehradun (ddn) for 23th feb 2019 with goibibo. My account is debited with Rs. 324.52 but ticket not booked on the payment page. i had choose to pay through Paytm bhim UPI but ticket not booked.Goibibo is refusing the acceptance of payment,
I didn’t redirected to Goibibo app, So i checked my bank account and see that money got deducted (INR 324.52)but booking not done.I try to track my booking in Goibibo but I couldn’t find my booking.Then i check with paytm payment upi whether money is reached to ibibo or not, i see that money is well received by Goibibo razorpay and i attach here proof of that.
the bank service providers are telling that there is no such amount refunded.I am trying to call the customer care of goibibo but its seems impossible to talk with them
Kindly give me provide my refund as soon as possible. I request to take immediate action on this problem
Attaching transcation id and upi txn following screenshot.

client no. [protected]
E-mail account of Goibibo :[protected]@gmail.com
Goibibo profile name: Pragati Upadhyay
Razorpay goibibo refrence[protected]
amount deducted (INR 324.52)

Regards,
sangam dwivedi

I tried to book my train ticket on 30th january hariharnath express from saharanpur (Sre) to varanasi (Bsb) for 24th march 2019 with goibibo. My account is debited with rs. 324.52 but ticket not booked. Goibibo is refusing the acceptance of payment.
Kindly give me confirmed ticket or provide my refund as soon as possible. I request to take immediate action on this.

I made payment of rs.1085/ for ticket booking, but subsequently i found that goibibo fails to book my ticket, and i received a message that my refund is complete, but till now i have not yet received my refund.

This is very bed refund policy of such company in respect of delayed refund, you are simply earning interest on all such refund (Not only in my case).
This is prejudicial to the interest of public or customer.

If i not get refund with in 2 days, i will have to go for "legal action".

They have not right to use such money of poor people.

I had submitted the following complaint:
I got an email confirming refund of an overcharged amount per email as given below. However i have neither received the refund nor can i find details from anywhere. Please sort it out if possible, including forwarding it within goibibo as necessary. Thnx1

"on sat, 5 jan at 1:16 pm, isng00781 wrote:
Dear mrs gupta,

Greetings from goibibo.com!!!

Kindly ignore the above mail.

We apologize for the delay in reply and the inconvenience you have faced!!!

This is in reference to your query regarding void and re-book calculations for the old booking id mysmf[protected] & the new booking id tua2x4g12.

Based on your void and re-book calculation we tried contacting you on your registered mobile ([protected]) number with us however not able to establish any contact.

Kindly share your alternate contact number with us. So, we can discuss your query over the call.

Moreover, for the reference kindly check the below manual calculation

Old fare: 14602 inr
New fare: 19296 inr
Fare difference: 4694inr
Admin fee: 500 inr
Total amount: fare difference + admin fee = 5194 inr
Total amount has taken from your side: 6000 inr
Refund amount: 806inr

Please to be informed that your refund amount 806inr (Approx) is under process so we request you to allow some more time.

Please feel free to revert to us in case you have any further concerns related to your travel booking.
For the further queries you can revert us on the same mail.
You can also call us at
Within india:[protected] /[protected]
Calling from abroad: +91-[protected

Now we are told Goibibo tried calling us and because of non-contact, they stopped processing this refund.

I find it very strange- one, because my telephone number and my email are the same as on their records at time of booking. If they did not want to call again, they could have used email Esther than unilaterally closing refund for overcharging by Goibibo. Sevindly, if the overcharging refund was worked out by Goibibo, where is the need to call. The universal practice is to refund it into the account eherr the payment came from. Obviously, Goibibo wants to prolong the agony one way or the other, so that the customers get sick of them. In fact, Goibibo does not share any email or contact number of any responsible level officers, if any.

I still feel better sense will prevail, and they should refund at least the amount ehich Goibibo agrees has been overcharged by them... into the account where the payment came from Esther than giving excuses that a call from Goibibo teo months earlier was unanswered. Please remember, customers are not call-centers !

Tried to book ticket - during my first transaction, i have done with all the things like passenger details, flight selection, journey dates. My payment transaction was not successful and no ticket has been generated and application has also not shown any successful message. Having thinking no ticket generated i have done the above things for another time. This time all were successful and two tickets are generated making loss of my money and wrong date of travel. One of the ticket amount got refunded but for the another one we haven't get solution from goibibo.
Our money loss/concern/flighting for our money/value of time/respect, is being an entertainment to customer support people. Its been 10 days no person has call back on issue. We need to call them daily and need to listen that they will solve. Even the supervisors. Mangers will not be knowing the person names who are reporting to them, that many people we have spoken on our issue (Vivek, anamol, manindhar, jaspreeth, deepali, satya prakash, ashish, ajithesh, anil sharma). Goibibo wont have standard norms, when asked they will tell that they wont have norms and it will take time (How long they too dont know) when they are connecting to there sub ordinated they make us wait on call for longer time. First of all our patience levels and self respect are damaged due to the customer support people. Hoping that this site will truely check our problem.

Suggested resolution: prepone my flight ticket without any penality/refund my amount

I was booking a train ticket through goibibo... the ticket does not got booked but the amount from my canara bank account got deducted of rs 544... the bank service providers r telling that there is no such amount refunded.
I am trying to call the customer care of goibibo but its seems impossible to talk with them.
Though they have told through whats app that they refunded successfully but it has not been refunded.

Dear sir i jitendra shaw booking online ticket with the help of goibibo due to some technical problems transaction has been cancelled but money allready debited from my account three transaction done all are cancle
I talk to my bank they says the money allready been settlement to the beneficiary razorpay

Name: jitendra shaw
Ph:[protected]
E-mail :[protected]@gmail.com

We have our own boarding and lodging in belthangady SAMANYU LODGING it's in karnataka. We have not been registered or partner with goibibo. How can any customer book rooms through goibibo? Because other day one customer came and asked for the room that they ve booked online. Is it possible? If anyone one is cheating on us. can you please give us the accounts details where the money is going?

Please take my company's against goibibo. I had booked hotel for dtd 21.05.19 on dtd. 09.12.18. During payment, amount in rs. 3230 is debited twice from my account for payment. After 7 days the amount reflected in goibibo and they proceccesed for refund the second time amount with transaction id[protected]. They said that amount will be credited via same payment mode that is used before for payment within 5-14 working days. But it is a month and 20 days passed but i haven't received the amount till today. I sent emails in goibibo but they are replying in their formatted mail that they will contact me soon but they didn't call me again. Whenever i called the toll free number, they are answering to wait but it is a limit now. Please accept my complain

This is in regards to refund against my hotel booking through go ibibo.com.
I have made the booking for 2 nights (Booking id htlz4p3j22) but before stay i told them to cancel 1 night due to change in plan. I got a verbal & formal assurance that i will get the refund of 1 night. To the surprise things were not like as told as refund was not provided. I raised the same to the ceo level of the company and chased them for a month.

I have been told to create an account so that refund could be processed as the bookings i had made was through the guest portal.
I was already having the account so i have updated my email id as suggested by go ibibo personnel.

Finally i got a mail from their end that i will get the refund of 5275/- inr
4275/- as hotel booking & 1000/- inr as compensation but its more than a month and i a m still awaiting for my monies.

I have complained multiple times and spoken to many in the organization but its of no use. Now they have stopped replying to my mails phone calls and my refund is still awaited.

Kindly look into the matter & resolve. My details are as follows :

Mail id : [protected]@hotmail.com
Mobile no : [protected]

I've booked bus ticket via goibibo on dec 13 2018 from bangalore to chennai
(Ts[protected]ciuq) in national travels sleeper class.
Boarding point was tin factory, it is said that it will be a pickup van/bus while booking. Pickup time is said as 10.45 and some contact numbers have been provided by goibibo.
I was waiting at the boarding point and trying to call the operator but that numbers switched off and no response. By that time volvo bus arrived the point, i asked him for the pickup but he told this is not the bus bus coming behind after that i received a call from an other bus driver that i have to go in volvo and it is the pickup bus for me. After a long struggles i got into that pickup bus, but there is no seat for me because it is an reserved bus for other passengers.
Finally they dropped me in madiwala told to wait, i have been waited for more than 30mins in road but no bus came or any information from the operator. I have called goibibo support but after long time it has been connected 14 dec 2018 12.02am and spoken with an executive, he also checked with that contact details he also can't able to contact the operator so he informed me to wait for 10mins so he will get back to me. Time only runs but no call from him, by around 12.40am bus arrived the point.
There is no response for my complaint made on that time so i raised that complaint again after 1 month. Now they made a conference call with the operator but he was very rude and harsh in that call not respond to my complaint. After that issue one executive called me and said that only apologize can said not more than that can been done because i have made the travel and i have not complaint on that day itself. But i've made a complaint on that day itself but there is no response from goibibo but they are saying they don't have any data base in there system, but i have the call recording of that day complaint. It shows that goibibo is having only the positive feedback on there database and all negative feedbacks are erased in there database. Goibibo is not at responding to the pssengers complaint, they simply saying it won't happen next time and we have taken action on the operator or else saying that we are not bus operators we are just an agent for ticket booking.
So i need a proper solution on this complaint and also need an assurance for this will not happen next time and if it happens what they are going do the issue.

Goibibo is cheating with customers. I booked hotel in hospet in oyo 24132. Due to karnataka local political issues, i am unable to use tv in room for full day. Then i raised complaint for full refund from goibibo because i am not satisfied. They called one by one and increasing amount gradually for refund. This is one type of cheating to customer. I want full refund but they are saying we can provide partial refund only.

Hello

On 19/01/2019 i want to book a train ticket, on the payment page, i will choose to pay through google pay, on successful payment I didn’t redirected to Goibibo app . So i checked my bank account and see that money got deducted (INR 8519)but booking not done.
I try to track my booking in Goibibo but I couldn’t find my booking.
Then i check with google pay whether money is reached to ibibo or not, i see that money is well received by Goibibo razorpay and i attach here proof of that.
Then i mailed my problem to razorpay customer support, they replied that money is well received by them and given to you and well accept by you . I attach screenshot of their mail. Now as a customer i am very frustrated and in anger that where my money goes, why no one is able to tell me. As i booked through Goibibo app, so its your responsibility to tell me about my problem, its not google pay or razorpay who gonna answer me, its you.
Its been 7 days, but no action will taken from their side and you don’t even bother to solve my problem even after i write so many emails. They just told me to wait.
I hereby attach all the proofs regarding my payment.

Regards
Vikas kumar devathiya