Ibibo Group / Goibibo Complaints & Reviews

I've booked bus ticket via goibibo on dec 13 2018 from bangalore to chennai
(Ts[protected]ciuq) in national travels sleeper class.
Boarding point was tin factory, it is said that it will be a pickup van/bus while booking. Pickup time is said as 10.45 and some contact numbers have been provided by goibibo.
I was waiting at the boarding point and trying to call the operator but that numbers switched off and no response. By that time volvo bus arrived the point, i asked him for the pickup but he told this is not the bus bus coming behind after that i received a call from an other bus driver that i have to go in volvo and it is the pickup bus for me. After a long struggles i got into that pickup bus, but there is no seat for me because it is an reserved bus for other passengers.
Finally they dropped me in madiwala told to wait, i have been waited for more than 30mins in road but no bus came or any information from the operator. I have called goibibo support but after long time it has been connected 14 dec 2018 12.02am and spoken with an executive, he also checked with that contact details he also can't able to contact the operator so he informed me to wait for 10mins so he will get back to me. Time only runs but no call from him, by around 12.40am bus arrived the point.
There is no response for my complaint made on that time so i raised that complaint again after 1 month. Now they made a conference call with the operator but he was very rude and harsh in that call not respond to my complaint. After that issue one executive called me and said that only apologize can said not more than that can been done because i have made the travel and i have not complaint on that day itself. But i've made a complaint on that day itself but there is no response from goibibo but they are saying they don't have any data base in there system, but i have the call recording of that day complaint. It shows that goibibo is having only the positive feedback on there database and all negative feedbacks are erased in there database. Goibibo is not at responding to the pssengers complaint, they simply saying it won't happen next time and we have taken action on the operator or else saying that we are not bus operators we are just an agent for ticket booking.
So i need a proper solution on this complaint and also need an assurance for this will not happen next time and if it happens what they are going do the issue.

Goibibo is cheating with customers. I booked hotel in hospet in oyo 24132. Due to karnataka local political issues, i am unable to use tv in room for full day. Then i raised complaint for full refund from goibibo because i am not satisfied. They called one by one and increasing amount gradually for refund. This is one type of cheating to customer. I want full refund but they are saying we can provide partial refund only.

Hello

On 19/01/2019 i want to book a train ticket, on the payment page, i will choose to pay through google pay, on successful payment I didn’t redirected to Goibibo app . So i checked my bank account and see that money got deducted (INR 8519)but booking not done.
I try to track my booking in Goibibo but I couldn’t find my booking.
Then i check with google pay whether money is reached to ibibo or not, i see that money is well received by Goibibo razorpay and i attach here proof of that.
Then i mailed my problem to razorpay customer support, they replied that money is well received by them and given to you and well accept by you . I attach screenshot of their mail. Now as a customer i am very frustrated and in anger that where my money goes, why no one is able to tell me. As i booked through Goibibo app, so its your responsibility to tell me about my problem, its not google pay or razorpay who gonna answer me, its you.
Its been 7 days, but no action will taken from their side and you don’t even bother to solve my problem even after i write so many emails. They just told me to wait.
I hereby attach all the proofs regarding my payment.

Regards
Vikas kumar devathiya

Tickets booked for garibrath from the go ibibo app. The transaction of 2500was initiated by Google pay. It showed payment failed. I initiated the payment through my other credit card .
I was charged on the credit card which is fine but later same amount got debited from Google pay aslo.
Called sbi bank they denied to help. Called Google pay they denied too and asked me to check with mu sbi bank. Go ibibo does not have any number to speak to advisors. Please help me get my money .

I have faced the worst service from you which resulted in ruining my anniversary. Now the only thing I want is refund of amount I paid for your service, as the service provided by you were not as per what was promised.

Below is the flow of events –
1. Booking - I did booking for Kumar Resorts, Lonavala on 15th January. The booking was for 17th and 18th night. I got confirmation mail from Goibibo that my room is booked and “No need to reconfirm and contact to Hotel”. Booking ID HTLZ7M8FDX.
2. Checking not allowed - On 17th When I reached hotel, the manager Alok said that there is no room and didn’t allowed me to check in. He clearly mentioned that he has already updated Goibibo about non availability of rooms and it was Goibio’s fault for not updating the guest. There was no update from Goibbo about non availability of rooms even after Confirmed bookings. I was in a very bad situation there with my wife and 2 under 3 years daughters.
3. Goibibo Customer Care Harassment – First of all, there is really lack of empathy in your CR team, they try the patience level of the customer. They don’t understand the issue, they aks the same things again and again and further, they don’t update the status and log in the system so the customer have to explain the issue repeatedly. I have to contact your customer care 5 times and explain the issue for 45 minutes. And all this time, I has on road with my family (including 2 under 3 years daughters).
4. False claim of call back and hold – The executives committed two things – they will put my call on hold for 5 mins, but the hold time was over 20 mins with no response from other side. Second they confirmed call back within 10 mins, but I never got call back, every time had to call back with new executive on other side and I have to explain the issue again and again. Again all this at the start of my anniversary vacation with my family.
5. Alternate accommodation by Goibibo of lower quality– Your team promised me alternate accommodation and confirmed that it would be better than existing booking was it was fault of Goibibo. But it was just a false claim, even after waiting for 45 mins and 5 times connecting with your 5 different executives, the alternate they were providing were even worse. My booking was of 3, 500 per night, and the alternate provided by Goibibo was under 2, 000.
6. My time waste to search alternate accommodation – As Goibibo was not able to provide right alternate room, I had to waste my vacation time and search for alternate room. This too with my family and 2 daughters on road. After wasting time and suggesting two alternates, Goibibo rejected all my suggestions ( with reasons best known to them). Then again I have to search 3rd alternate which took Goibibo team over 2 hours to confirm.
7. False commitment to arrange for call back confirmation and conference call with hotel – To avoid similar issue, I requested Goibibo team to arrange call back and confirmation from hotel, but even after commitment, as usual your team didn’t fulfil the commitment. Going a step further in worst service, when I requested your team that shall I check with the hotel first before taking my family there. But your team told directly to go with family. And when I reached there (Avion Resorts), they told me that there is no booking in my name.
8. Same issue of Check in Alternate Hotel – Because of worst service from your team, me and my family has to again face the same issue of check in New hotel also. The receptionist at new hotel told me that there is no booking in my name. I had to again call Goibibo and connect them to hotel. So, practically on my anniversary vacation, I was trying to connect Goibibo and hotel. Your executive was not able to connect to hotel also!!
9. Wrong pricing and false claims – When I asked your team to provide the amount of alternate hotel, they sent me a voucher of 10, 000 stating that Goibibo has paid 10, 000 to Hotel for this booking. This was a lie, when the same room was available to retail customer at much lower rate. I even saw a copy of mail from Goibibo to hotel where the price was mentioned around 7500. So this is how you fool the customers.
10. False claim of service issue resolution – Your team just gives vague timelines to provide resolution which are just lies, one says 20 min, other says 1 hour and service request mail says 2 hours. This is just to give false commitment to customers.
11. False claim of GoCash – Your mail confirmed 100 Go cash for every hour of delay in service resolution, but its been over 100 hours, neither the issue is resolved nor I have received and GoCash.

On account of above worst service and ruining my vacation and hurting and impacting my marriage life by keeping my wife and 2 young daughters on road that too on the day of arrival and 1st day of my vacation, I demand 100 % refund of my money in addition to the claim of damage done to my married life.

If I don’t get 100% refund within 12 hours, I will expose you on social media in addition to take legal action against your false claims and ruining my marriage life.

I have done booking of cardozo beach house hotel in goa on 14 jan 2019. I have paid thorugh google pay (Tez).805rs amount got deducted.. I want refund asap.
Booking id - htl4x99jsk.
Payment gatway id - pay_blrwt2dpzxflzn
. After that i got mail from payment gatway as well thag payment is sucessfull. Still in goibibo it was showing booking did not happen due to failure of payment..
Attaching transcation id and upi id im following screenshot..

I faced a hell lots of problem for my flight from melbourne to delhi with pnr no. Y12d8, as my parents were not given wheel chair support event at melbourne airport and also at indian airport, inspite they both are old aged and are suffering from severe osteoarthritis.. It was pretty difficult for them to come out ant took around 2 hours for them to reach out with substantial swelling in both knees of my mother and father, doctors have advisedd strict rest for them... Not only this even the money has been deducted from my creditcard in favour of air india and also they have not upgraded my seats to business class...# company and staff behaviour

As part of booking the flight tickets, i was checking different sites and there are few sessions that were opened.
During this time, i guess the names were mixed up. Instead of
Ab and xy the names became ab and xb!!!

Nobody gives these voluntarily. Why cant update the names correctly!!

The min i submitted, i relized this and asked for correction. Its been 18 hours and everytime i was told i will get a callback and no callback at all!

I have shared the screenshots etc and still its not being considered. What is that i can do??
Please fix this!!!

I have booked a flight in air asia, from indore to banglore with
Registered mobile no. Is [protected] for the passenger named mr. Teerh
Raj yadava. Contact no. Mentioned in booking is [protected]. Amount
2060 is deducted but booking has not been confirmed. I called many
Times to customer care but problem was not resolved. Kindly pay your
Attention on situation.

I booked a deluxe room at grand bhagavati ahmadabad for 11th and 12th jan. Goibibo offered marginal discount for the same as compared to the rates given by grand bhagavati. After checking in on 11th jan i came to know that my booking was only for room and not morning breakfast which was included in the tariff offered by the hotel. This means goibibo cheated me as the merger discount was at the cost of morning breakfast, offered by hotel for all deluxe room clients. One need to be careful while booking through such sites which have an attitude to cheat

I booked a hotel stay from goibibo on 11th jan, 2019 for 2 nights and 3 days for check in on 30th jan, 2019 and check out on 1st feb, 2019 with booking id htlmbuzs24 for the waterfront shaw hotel in lavasa for my family of 2 adults and 2 sons (Age 11yrs and 10yrs respectively). I made a non-refundable booking inclusive of breakfast for 4 o[censored]s and made an upfront payment of inr 9720. The confirmation email that i received mentioned wrong ages for my sons as 1yr old each. My wife immediately bought this to goibibos notice and asked them to rectify the ages. They are denying to do the same and asking us to pay inr 6000 additional plus taxes.

Complain id[protected]

Firstly why would i book a 1bhk apartment with 2 infants.

Secondly why would i make a obvious lie in a non refundable booking.

Thirdly this was an error on goibibo's part that the ages mentioned while booking the hotel were not mentioned correctly in the booking confirmation, the app clearly states that my booking if for 4 guests.

I fail to understand what should i pay extra for when i have already paid occupancy charges for 4 guests and also the booking includes breakfast for all 4.

We have all the call recordings of conversations with the goibibo executives and one of them after speaking to his senior even asked my wife what is the maximum amount you are ready to pay.

This is clearly extortion as they know it is a non-refundable booking and we wont have a choice but to pay.

Sirs,

Today i have booked return air ticket for son [pnr no. Qnbo8s]. I have faced two problems -
1) spell error noticed in father's name i. E. Instead of sanjay it is written as sanajy. Needs to be corrected.
2) further i have given my son's mobile no. As +49 [protected]. However the same is 11 digit. This is valid number. But for all calling or writing through your call center / website it demands 10 digit...

Hi team,

I have booked train from aluva railway station - bangalore city on fri, dec 21, 2018 through goibibo. The booking id: trnaf7ry0265va.

I received one message on 25tuedec'18 that the ticket is cancelled and the money will be refund within 4-15 days. Still i have not received money. I don, t expect these type of mistakes from goibibo end. Please provide the refund money as soon as possible, will be appreciated.

Regards,
Asif kareem
[protected]
[protected]@gmail.com

My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email id is [protected]@gmail.com
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site.

I got an email confirming refund of an overcharged amount per email as given below. However i have neither received the refund nor can i find details from anywhere. Please sort it out if possible, including forwarding it within goibibo as necessary. Thnx1

"on sat, 5 jan at 1:16 pm, isng00781 wrote:
Dear mrs gupta,

Greetings from goibibo.com!!!

Kindly ignore the above mail.

We apologize for the delay in reply and the inconvenience you have faced!!!

This is in reference to your query regarding void and re-book calculations for the old booking id mysmf[protected] & the new booking id tua2x4g12.

Based on your void and re-book calculation we tried contacting you on your registered mobile ([protected]) number with us however not able to establish any contact.

Kindly share your alternate contact number with us. So, we can discuss your query over the call.

Moreover, for the reference kindly check the below manual calculation

Old fare: 14602 inr
New fare: 19296 inr
Fare difference: 4694inr
Admin fee: 500 inr
Total amount: fare difference + admin fee = 5194 inr
Total amount has taken from your side: 6000 inr
Refund amount: 806inr

Please to be informed that your refund amount 806inr (Approx) is under process so we request you to allow some more time.

Please feel free to revert to us in case you have any further concerns related to your travel booking.
For the further queries you can revert us on the same mail.
You can also call us at
Within india:[protected] /[protected]
Calling from abroad: +91-[protected]"

I booked a goibibo cab for my journey on 13-jan-2019 from hotel eyrie suites, aecs layout, marathalli, bengaluru, karnataka-560037 to kempegowda international airport bengaluru. The time of departure for this cab was 5:15 am. I was standing at the pickup point since 5:10 am. When i tried to contact the driver he didn't pick up the phone. I waited there for 15 minutes (Appx) and after 15 minutes i have to find a new cab and go along with him at a much higher price. When i tried contacting goibibo for this scenario and to get my prepaid money back no one is picking up the call for assistance. Goibibo has cheated me.
For further reference, i am attaching the pics of the cab booking.

Ps: pnr number-carpaf8h2xv4obe

I booked the hotel from goibibo site and they had charged me Rs 2688/- where as when i checked out of hotel they had given me the invoice of Rs 2000 approx (i have original copy). They told me that they will not provide me the invoice of Rs 2688 as they rooms rent are lesser than the requested bill. They given me the invoice of Rs 2000 approx. I raised my complaint to their customer care and as result of that i received a mail that 1 call was not picked by me so they are treating my complaint as closed. I mailed them again and i received a call on which they told me that this their internal tie up and they won't give me back my differential amount. When i told them that i will move to consumer court than they told me in a sarcastic manner that you can.

I feel cheated.

Thanks
Vineet

Booking no.-htljbwm874
Date of incident: 31 december 2018

I made a booking via goibibo after going through their certified hotel list. The pictures and location were not even close to the real description. On arriving, i could not ask for a cancellation as the booking was non-refundable and i stayed there for the first night.

On the second night, there was a heavy knock on my room window and i noticed a few men outside on the adjoining building's terrace staring into my room. I am a female, i was alone in that room and i didn't know what to do in the middle of the night. There was nobody at the reception and the location was not safe for me to leave.

It took all of my courage to run from that place at 4 am and rush to the next nearest hotel. I came back to that hotel in the morning and took all my luggage, but the hotel said they wouldn't refund the rest of the amount as it was non-refundable.

I request a refund of my booking amount for the remaining 2 nights and the amount i paid to book another hotel for 2 days. This is highly disappointing on the company's part to have given a 4.2 rating and certification to this hotel. Pathetic service, no safety, no decency. I want the refund, definitely.

Hi,
I have booked flight from goibibo for the airlines spice jet. My pnr no is xek1jn dtd 10th november. My registered no is [protected].

I have cancelled ticket online on 7th november, 2018. Today i called spice jet for refund then they have replied that refund already initiated to goibibo on 7th november. But till date we have not received refund. Please do the needful and refund the amount.

We have tried to call goibibo customer care but not getting response. Firstly we have tried to cancell from goibibo but at that time customer care executive told to contact spice jet. Please refund the amount

Amount of 8239rupees had cut done from bank account. But ticket pnr had not been message to our mobile phone. So, we want our amount back to our account or send message of our ticket to[protected] mobile number. We were requesting for our ticket or getting our amount back to our bank account which we had done the transaction. Please this is our kind request from our side.