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Ibibo Group / Goibibo Complaints & Reviews

1.8
Updated: Oct 8, 2025
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Ibibo Group / Goibibo reviews & complaints page 179

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D
Drgokul Raaj
from Bengaluru, Karnataka
Dec 28, 2018
Resolved
Report
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Resolved

Address: Bangalore, Karnataka, 560066
Website: www.redbus.in

I booked a bus in redbus app. While traveling i found lots of cockroaches in the bus and i complained to the redbus they are very careless and they are showing me the importance and they charged me 1200 for the bus ticket but everything is wasted. I can't even able to sleep in the bus and bus operators also very careless and they didn't even listen my words. I want redbus to refund my money and i want a immediate response from redbus... The travels name is sma travels.
+2 photos
Jan 4, 2019
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Dec 28, 2018
Updated by Drgokul Raaj
Call me at [protected]
Verified Support
Jan 08, 2019
Ibibo Group / Goibibo Customer Care's response
Dear Drgokul Raaj

Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• E-mail id or
• Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Regards,
Team Goibibo
Jan 10, 2019
Updated by Drgokul Raaj
[protected] call me
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    C
    cryssberry
    from Coimbatore, Tamil Nadu
    Dec 27, 2018
    Resolved
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    Resolved

    I have tried to make a bus booking through goibibo.com on 23rd december and paid through googlepay.
    The booking failed but my account got debited by rs.604. Though the amount has not been refunded to my account.
    I have contacted customer care, bank everywhere but no use. Where is my money?
    It was my mistake to have booked through goibibo which has very poor customer service. I want my money back.
    Attaching payment proof.
    +1 photos
    Feb 13, 2019
    Complaint marked as Resolved 
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Verified Support
    Jan 08, 2019
    Ibibo Group / Goibibo Customer Care's response
    Dear cryssberry

    Greetings from Goibibo.com

    We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

    • E-mail id or
    • Mobile number entered at the time of booking.

    We await your response to get the matter checked at our end.

    Regards,
    Team Goibibo
    Jan 08, 2019
    Updated by cryssberry
    Email ID: [protected]@gmail.com
    Ticket : 26050491
    Every time the response from your customer care is 24 to 48 hrs. But in vain.
    Jan 15, 2019
    Updated by cryssberry
    Attached is the email from State Bank of India confirmation of amount credited to Goibibo merchant account.

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      S
      Sainath Autolinks Pvt Ltd
      from Delhi, Delhi
      Dec 27, 2018
      Resolved
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      Resolved

      Hotel manager refused to our booking and said there is no booking in the name of mohan chawla as on 26.12.2018 whereas we got booking confirmation by goibibo after successful payment. I used to book another hotel and suffered a lot. I totally disappointed by the behavior of hotel staffs (Hotel palm palace) as they said there is no booking for you and we are not going to provide you any room.
      I displayed the confirmation message of my hotel booking (As printout and soft copy both) to manager but they replied-"we already cancelled this booking from our side and informed the goibibo.com according to their rules and procedure".
      I still surprised that there is showing in booking id status is "your room is ready" and now in the next morning its showing status as "stayed" but i didn't got any room in the mentioned hotel.
      I need compensation for this harassment and misbehave and till now i have neither received any message regarding hotel booking cancellation nor any initiation of refund for payment made at the time of booking.
      So, you are requested to look forward the matter and do the needful at the earliest.
      +3 photos
      Feb 8, 2019
      Complaint marked as Resolved 
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Verified Support
      Jan 08, 2019
      Ibibo Group / Goibibo Customer Care's response
      Dear Sainath Autolinks Pvt Ltd
      Greetings from Goibibo.com

      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
      In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

      Assuring you best of our services.

      Regards,
      Team Goibibo
      Verified Support
      Feb 18, 2019
      Ibibo Group / Goibibo Customer Care's response
      Dear Sainath Autolinks Pvt Ltd,

      Greetings from Goibibo.com

      This mail is in reference to your booking id: GOHTLDV3ZC6NJF4.

      We checked account details and observed that our team already reverted with the closure, stating refund of INR 2645 processed on the same account/credit card/ mode of payment with which you confirmed the booking.

      For remaining 1000 credit in your GoCash account, we request you to share your registered e-mail id with Goibibo.
      Any clarification, please revert on the Ticket #26093322.

      Assuring you best of our services.

      Regards,
      Team-Goibibo
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        J
        jaspreetboney
        from Nagpur, Maharashtra
        Dec 27, 2018
        Resolved
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        Resolved

        I searched my room availability on trivago and booked a hotel called shere punjab in nanded but for completing the booking i was directed to goibibo site which changed the location to buldana which is 400 kms away from the place where i needed a room in the urgency of booking the room i over looked this and booked the hotel after searching the hotel for an hour and constanly talking to the hoteliers i didnt find the hotel after which i told them to go ahead and share the location on whatsapp he refused to do so as he knew there was some misunderstanding and when he shared the location it was 380 kms away from me i mean how could goibibo make such a blunder and direct me to buldana from nanded i cancelled my booking and demanded for a refund to which i didnt get any revert or refund this was heart breaking experience for me and i would never ever choose goibibi in my life
        Feb 3, 2019
        Complaint marked as Resolved 
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Verified Support
        Jan 02, 2019
        Ibibo Group / Goibibo Customer Care's response
        Dear jaspreetboney

        Greetings from Goibibo.com

        We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

        • Booking id.
        • Correct Email address or number entered at the time of booking.

        We await your response to get the matter checked at our end.

        Regards,
        Team Goibibo
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          D
          Dhananjay Saha
          from Indore, Madhya Pradesh
          Dec 26, 2018
          Resolved
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          Resolved

          Website: www.Goibibo.com

          We had booked a hotel by searching pachmarhi, but after coming here in pachmarhi we found out that the hotel we booked was not the one in pachmarhi but in kunoor, andhra pradesh. It is not the case that just happened to us but to many other people too, we would want you to initiate refund or we would have to move to consumer court. The service request id being 26083831 and booking id being htl-r6cjttj, booked on 23/12/18. We are very annoyed by this behaviour, the site never showed us the confirmation after booking and payment, also the destination confirmation wasn't done, on typing the place name your site is supposed to show hotels located nearby but then the hotels are being booked in some other state.
          Feb 5, 2019
          Complaint marked as Resolved 
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2019
          Ibibo Group / Goibibo Customer Care's response
          Dear Dhananjay Saha

          Greetings from Goibibo.com

          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

          In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

          Assuring you best of our services.

          Regards,
          Team Goibibo
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            A
            AngLe PooJa
            from Ambala, Haryana
            Dec 25, 2018
            Resolved
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            Resolved

            Address: Panchkula, Haryana, 133302
            Website: Www.goibibo.com

            Helo team.. High concern for u please unblock my wallet its my effirt and hard work all. This is my genioune account team and my money in this account already its my effort all...
            Please high concern help us to unblock my account
            I m also your valuable custmer
            Please unblock give me a best solution my refer question answer scratch card earning... I have give time to earn this money its really very high concern please solve as soon as poasible
            Mobile no 86*937
            [protected]@gmail.com
            +1 photos
            Dec 27, 2018
            Complaint marked as Resolved 
            Goibibo group Is So helpfull for Honest Customer. I love goibibo and use recent 3 year Awsome experience always
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2019
            Ibibo Group / Goibibo Customer Care's response
            Dear AngLe PooJa
            Greetings from Goibibo.com

            We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
            In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

            Assuring you best of our services.

            Regards,
            Team Goibibo
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              S
              samir12@
              from Udaipur, Tripura
              Dec 24, 2018
              Resolved
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              I tried to book 3 ticket at 3.58pm on 22nd december 2018 for 3 person.
              May be due to some mistake ticket does not booked but my money is deducted from my debit card and transferred to ibibo group gourgaon account. So plz kindly check and refund my money rs 28530/-.. Journal number of the transaction is[protected] dated 22/12/2018. Plz check n refund
              Feb 4, 2019
              Complaint marked as Resolved 
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Dec 25, 2018
              Updated by samir12@
              I tried to book 3 ticket at 3.58pm on 22nd December 2018 for 3 person namely

              Mr mithun majumder

              Mr Utpal majumder

              Mr Rupak debroy 

              may be due to some mistake ticket does not booked but my money is deducted from my debit card and transferred to ibibo group gourgaon account...so plz kindly check and refund my money Rs 28530/- ... journal number of the transaction is[protected] dated 22/12/2018...plz kindly check and refund me
              Dec 25, 2018
              Updated by samir12@
              No response from goibibo..
              Dec 26, 2018
              Updated by samir12@
              No response till now...
              Dec 26, 2018
              Updated by samir12@
              No response till now from goibibo group...
              Verified Support
              Jan 02, 2019
              Ibibo Group / Goibibo Customer Care's response
              Dear [protected]@

              Greetings from Goibibo.com

              We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

              • Correct Email address or
              • Mobile number entered at the time of booking.

              We await your response to get the matter checked at our end.

              Regards,
              Team Goibibo
              Jan 02, 2019
              Updated by samir12@
              mithunmajumderm.[protected]@gmail.com
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                A
                Aafiya Siddiquea
                from Hyderabad, Telangana
                Dec 24, 2018
                Resolved
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                Resolved

                Address: 500061
                Website: Www.goibibo.com

                Hi,

                I have booked a ticket for my husband syed irfan from doha to hyd on 14 dec and hyd to doha 13 jan pnr h5zuvc on 14 nov for 26003 inr, the day he had to fly he faced many problems at the airport as the payment from the goibibo was pending which wasn’t the passengers fault still he faced the problem and had to wait in the line for 3 hrs later we found that the return flight has been cancelled they dint even informed until we enquired about it
                I have been making calls to goibibo customer care since last 8 days and havent got any help they always say that’s it’s not their problem it’s the airlines fault and em not ready to take a refund of 5500 which would not get me a return ticket and em not going to purchase another ticket with any extra money, as it’s goibibos fault get me a ticket between 10 of jan to 13 of jan or a complete refund that i have paid but they don’t even call back until now plz take some strict action on goibibo
                Feb 4, 2019
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Verified Support
                Jan 02, 2019
                Ibibo Group / Goibibo Customer Care's response
                Dear Aafiya Siddiquea

                Greetings from Goibibo.com

                We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                • Booking id.
                • Correct Email address or number entered at the time of booking.

                We await your response to get the matter checked at our end.

                Regards,
                Team Goibibo
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                  D
                  dipin kannan
                  from Gobichettipalayam, Tamil Nadu
                  Dec 24, 2018
                  Resolved
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                  Resolved

                  I booked a bus ticket via goibibo from bangalore to kottarakkara. The price was triple compared to the normal amount. The bus operator was kerala lines.

                  15 minutes after boarding the bus loud vibratuons were coming out of the scania bus provided by the bus operator.

                  Passengers were unable to sleep. Next day the bus was delayed because of this vibration issue. And the same was confirmed to the bus operator by the driver in the bus.

                  Requested for partial refund and the goibibo support conveyed, nothing can be done.

                  All our money/comfort/time were just gone.
                  Feb 10, 2019
                  Complaint marked as Resolved 
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2019
                  Ibibo Group / Goibibo Customer Care's response
                  Dear dipin kannan

                  Greetings from Goibibo.com

                  We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                  • Booking id.
                  • Correct Email address or number entered at the time of booking.

                  We await your response to get the matter checked at our end.

                  Regards,
                  Team Goibibo
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                    P
                    pavan786
                    from Hardoi, Uttar Pradesh
                    Dec 23, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi
                    Website: Goibibo

                    I booked bus "city land travels" pnr "d3vv9dtr" cost was for two tickets around 3000 for ac but when i reached there then i waited for 2 hours and after long i get bus that was non ac and there was no blanket and its winter time and cold air was coming from window and we were two person and got very cold.. Bus this bus was very cheap that price cant be more that 500 so why your app took 3000 and what should i do... Shoud i file a fir or you guys will return my rest money[protected] = 2000... I had i very bad experience... I am getting cold... And take amount that i travelled by cheap bus and refund my rest amout.. Otherwise i dont know what i am gonna do
                    Feb 2, 2019
                    Complaint marked as Resolved 
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 02, 2019
                    Ibibo Group / Goibibo Customer Care's response
                    Dear pavan786

                    Greetings from Goibibo.com

                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                    In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                    Assuring you best of our services.

                    Regards,
                    Team Goibibo
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                      M
                      Manan Pujara
                      from Surat, Gujarat
                      Dec 22, 2018
                      Resolved
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                      Resolved

                      Dear sir

                      I try to contact customer care representative but no call response for any reson i want to book international flight ticket for student yyz to bdq date 22/01/2019 and retrun 07/03/2018 but i need help my flight is jet airways in goibibo website baggage show as per below main problem is brl to bdq show in baggage only 1bag = 15 kg and same problem with retrun flight i also confirm with jet airways he sayed pl contact to goibibo and say add student baggage quota bagg they definitely help you so pl help me

                      Thanks & regards
                      Manan pujara
                      Manan. [protected]@gmail.com
                      https://www.goibibo.com/flight-review/?t=a4263570bce33cbe81499107b6dc3992

                      Jet airways
                      Economy
                      (9w-233)
                      (Aircraft: 77w)
                      Tue jan 22 2019
                      Yyz 18:30
                      Lester b. Pearson international,
                      Toronto, on, canada
                      (Terminal: 3)
                      7h 25m
                      Flight duration
                      Wed jan 23 2019
                      Ams 07:55
                      Amsterdam-schiphol,
                      Amsterdam, netherlands
                      (Terminal: -)
                      2 pc check-in, 7 kgs cabin
                      Ams (Amsterdam) 2h 55m layover

                      Jet airways
                      Economy
                      (9w-235)
                      (Aircraft: 333)
                      Wed jan 23 2019
                      Ams 10:50
                      Amsterdam-schiphol,
                      Amsterdam, netherlands
                      (Terminal: -)
                      9h 30m
                      Flight duration
                      Thu jan 24 2019
                      Blr 00:50
                      Kempegowda international airport,
                      Bangalore, india
                      (Terminal: -)
                      2 pc check-in, 7 kgs cabin
                      Blr (Bangalore) 5h 00m layover
                      Re-checkin your baggage

                      Jet airways
                      Economy
                      (9w-320)
                      (Aircraft: 738)
                      Thu jan 24 2019
                      Blr 05:50
                      Kempegowda international airport,
                      Bangalore, india
                      2h 10m
                      Flight duration
                      Thu jan 24 2019
                      Bdq 08:00
                      Vadodara,
                      Vadodara, india
                      1 pc check-in, 7 kgs cabin
                      Vadodara - toronto, on thursday, 07 mar 2019refundablebaggage and fare rules

                      Jet airways
                      Economy
                      (9w-319)
                      (Aircraft: 73h)
                      Thu mar 07 2019
                      Bdq 20:35
                      Vadodara,
                      Vadodara, india
                      2h 00m
                      Flight duration
                      Thu mar 07 2019
                      Blr 22:35
                      Kempegowda international airport,
                      Bangalore, india
                      2 pc check-in, 7 kgs cabin
                      Blr (Bangalore) 3h 45m layover
                      Re-checkin your baggage

                      Jet airways
                      Economy
                      (9w-236)
                      (Aircraft: 333)
                      Fri mar 08 2019
                      Blr 02:20
                      Kempegowda international airport,
                      Bangalore, india
                      (Terminal: -)
                      10h 55m
                      Flight duration
                      Fri mar 08 2019
                      Ams 08:45
                      Amsterdam-schiphol,
                      Amsterdam, netherlands
                      (Terminal: -)
                      2 pc check-in, 7 kgs cabin
                      Ams (Amsterdam) 3h 25m layover

                      Jet airways
                      Economy
                      (9w-234)
                      (Aircraft: 77w)
                      Fri mar 08 2019
                      Ams 12:10
                      Amsterdam-schiphol,
                      Amsterdam, netherlands
                      (Terminal: -)
                      8h 25m
                      Flight duration
                      Fri mar 08 2019
                      Yyz 14:35
                      Lester b. Pearson international,
                      Toronto, on, canada
                      (Terminal: 3)
                      2 pc check-in, 7 kgs cabin
                      Feb 3, 2019
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 02, 2019
                      Ibibo Group / Goibibo Customer Care's response
                      Dear Manan Pujara

                      Greetings from Goibibo.com

                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                      In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                      Assuring you best of our services.

                      Regards,
                      Team Goibibo
                      On dec 14th 2018, my account have been debited Rs 2010/- for one transaction ( ref no:[protected]IGAEYTDEC2), Rs 1830/- for another transaction ( ref no:[protected]IGAEYTDVE5). Could you track this transaction and let me know the reason Why I have got detected. Thank you.

                      need help pl - Comment #3305654 - Image #0
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                        M
                        Manan Pujara
                        from Surat, Gujarat
                        Dec 22, 2018
                        Resolved
                        Report
                        Copy
                        Resolved

                        Dear sir

                        I try to contact customer care representative but no call response for any reson i want to book international flight ticket for student yyz to bdq date 22/01/2019 and retrun 07/03/2018 but i need help my flight is jet airways in goibibo website baggage show as per below main problem is brl to bdq show in baggage only 1bag = 15 kg and same problem with retrun flight i also confirm with jet airways he sayed pl contact to goibibo and say add student baggage quota bagg they definitely help you so pl help me

                        Thanks & regards
                        Manan pujara
                        Manan. [protected]@gmail.com
                        https://www.goibibo.com/flight-review/?t=a4263570bce33cbe81499107b6dc3992

                        Jet airways
                        Economy
                        (9w-233)
                        (Aircraft: 77w)
                        Tue jan 22 2019
                        Yyz 18:30
                        Lester b. Pearson international,
                        Toronto, on, canada
                        (Terminal: 3)
                        7h 25m
                        Flight duration
                        Wed jan 23 2019
                        Ams 07:55
                        Amsterdam-schiphol,
                        Amsterdam, netherlands
                        (Terminal: -)
                        2 pc check-in, 7 kgs cabin
                        Ams (Amsterdam) 2h 55m layover

                        Jet airways
                        Economy
                        (9w-235)
                        (Aircraft: 333)
                        Wed jan 23 2019
                        Ams 10:50
                        Amsterdam-schiphol,
                        Amsterdam, netherlands
                        (Terminal: -)
                        9h 30m
                        Flight duration
                        Thu jan 24 2019
                        Blr 00:50
                        Kempegowda international airport,
                        Bangalore, india
                        (Terminal: -)
                        2 pc check-in, 7 kgs cabin
                        Blr (Bangalore) 5h 00m layover
                        Re-checkin your baggage

                        Jet airways
                        Economy
                        (9w-320)
                        (Aircraft: 738)
                        Thu jan 24 2019
                        Blr 05:50
                        Kempegowda international airport,
                        Bangalore, india
                        2h 10m
                        Flight duration
                        Thu jan 24 2019
                        Bdq 08:00
                        Vadodara,
                        Vadodara, india
                        1 pc check-in, 7 kgs cabin
                        Vadodara - toronto, on thursday, 07 mar 2019refundablebaggage and fare rules

                        Jet airways
                        Economy
                        (9w-319)
                        (Aircraft: 73h)
                        Thu mar 07 2019
                        Bdq 20:35
                        Vadodara,
                        Vadodara, india
                        2h 00m
                        Flight duration
                        Thu mar 07 2019
                        Blr 22:35
                        Kempegowda international airport,
                        Bangalore, india
                        2 pc check-in, 7 kgs cabin
                        Blr (Bangalore) 3h 45m layover
                        Re-checkin your baggage

                        Jet airways
                        Economy
                        (9w-236)
                        (Aircraft: 333)
                        Fri mar 08 2019
                        Blr 02:20
                        Kempegowda international airport,
                        Bangalore, india
                        (Terminal: -)
                        10h 55m
                        Flight duration
                        Fri mar 08 2019
                        Ams 08:45
                        Amsterdam-schiphol,
                        Amsterdam, netherlands
                        (Terminal: -)
                        2 pc check-in, 7 kgs cabin
                        Ams (Amsterdam) 3h 25m layover

                        Jet airways
                        Economy
                        (9w-234)
                        (Aircraft: 77w)
                        Fri mar 08 2019
                        Ams 12:10
                        Amsterdam-schiphol,
                        Amsterdam, netherlands
                        (Terminal: -)
                        8h 25m
                        Flight duration
                        Fri mar 08 2019
                        Yyz 14:35
                        Lester b. Pearson international,
                        Toronto, on, canada
                        (Terminal: 3)
                        2 pc check-in, 7 kgs cabin
                        Feb 3, 2019
                        Complaint marked as Resolved 
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 02, 2019
                        Ibibo Group / Goibibo Customer Care's response
                        Dear Manan Pujara

                        Greetings from Goibibo.com

                        We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                        In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                        Assuring you best of our services.

                        Regards,
                        Team Goibibo
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                          M
                          Mayuri a Solanki
                          from Mumbai, Maharashtra
                          Dec 21, 2018
                          Resolved
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                          Address: Mumbai City, Maharashtra, 400068
                          Website: Goibibo

                          I have booked bus tickets yesterday thru goibibo app from mumbai to vadodara but haven't got boarding option so after booking it was showing boarding point vashi and i am staying at dahisar so i cancelled the same but haven't got refund of the amount.
                          Pnr no : [protected]
                          In goibibo app there were no any option before confirmation which shows all the details including boarding points to destination point.
                          So by mistakenly i booked. After booking i got message that booking done and pick up point and drop ooint. So than i realized pick up point was vashi so i cancelled the tickets but haven't got refund of 3000.
                          Feb 4, 2019
                          Complaint marked as Resolved 
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 02, 2019
                          Ibibo Group / Goibibo Customer Care's response
                          Dear Mayuri a Solanki

                          Greetings from Goibibo.com

                          We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                          • Booking id.
                          • Correct Email address or number entered at the time of booking.

                          We await your response to get the matter checked at our end.

                          Regards,
                          Team Goibibo
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                            A
                            Aafiya Siddiquea
                            from Hyderabad, Telangana
                            Dec 21, 2018
                            Resolved
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                            Address: 500061
                            Website: Www.goibibo.com

                            Hi i have booked the ticket from hyd to doha pnr h5zuvc and em really upset with this, as em informed that due to some problem the flight has been canceled for 13 jan and there are no flights from 6th jan to 1 feb.. This is highly not possible to travel before 6th or after 1feb. The responses are # slow there is no follows ups done, the agents are always asking to take a full refund but on the name of fulll refund i get 5000 which is not acceptable. I have booked the ticket atleast 40 days agao and now they give me back 5000 with no other alternative is really upsetting
                            Em surely going to complain or even file a case against u people for playing with me and took my money and now can’t even return back the complete amount
                            Feb 13, 2019
                            Complaint marked as Resolved 
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 02, 2019
                            Ibibo Group / Goibibo Customer Care's response
                            Dear Aafiya Siddiquea

                            Greetings from Goibibo.com

                            We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                            • Booking id.
                            • Correct Email address or number entered at the time of booking.

                            We await your response to get the matter checked at our end.

                            Regards,
                            Team Goibibo
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                              R
                              Rdp1996
                              from Delhi, Delhi
                              Dec 20, 2018
                              Resolved
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                              Address: 382755

                              First they attract customer by go cash+ & 100% uses of go cash+ & after when customer earned many gocash+ they locked wallet so customer do not able to use go cash+ it's cheating with customer goibibo is lier & farud so don't made booking with this so plz go for mmt or oyo it's a fraud goibibo is farud

                              My account mobile no is [protected]
                              Plz be aware & don't cheat customer goibibo
                              Feb 4, 2019
                              Complaint marked as Resolved 
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 02, 2019
                              Ibibo Group / Goibibo Customer Care's response
                              Dear Rdp1996

                              Greetings from Goibibo.com

                              We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                              In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                              Assuring you best of our services.

                              Regards,
                              Team Goibibo
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                                R
                                ROhan ALey
                                from Hyderabad, Telangana
                                Dec 20, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana, 500032
                                Website: Goibibo

                                Hi there, i already have an account with goibibo with mobile no. [protected] and i'm a silver member. I logged out the day before and when i tried logging in the account shows that i'm a bronze member and my go cash was 210 and got reduced to 100. Tried calling on customer service no. It doesn't let speak to executive and tried connection chat it doesn't give option of my issue. This is absolutely irritating. I am passed with the way goibibo doesn't let customers talk about the account. It's only about flights, hotels, bus, etc etc. I am using goibibo in all of my needs. I am a regular customer. However with this issues i don't think i'll be continuing using the app. It's absolutely harassment that i'm going through now. Please revert back asap or else there are options in the market. You guys are not the only one.
                                Feb 5, 2019
                                Complaint marked as Resolved 
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 02, 2019
                                Ibibo Group / Goibibo Customer Care's response
                                Dear ROhan ALey

                                Greetings from Goibibo.com

                                We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                                Assuring you best of our services.

                                Regards,
                                Team Goibibo
                                Verified Support
                                Feb 05, 2019
                                Ibibo Group / Goibibo Customer Care's response
                                Dear ROhan ALey,

                                Greetings from Goibibo.com

                                We checked booking details and observed that our team already reverted with the closure, stating "your account level is bronze".
                                If you have any screenshot details where the details reflecting silver level, So please share with us for further validation.

                                For any clarification, please revert on the Ticket #26066532.

                                Assuring you best of our services.

                                Team-Goibibo
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                                  A
                                  Arfat Kotebagil
                                  from Hyderabad, Telangana
                                  Dec 20, 2018
                                  Resolved
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                                  Address: Uttara Kannada, Karnataka, 581320
                                  Website: Goibibo

                                  I booked tickets for 23 December 2018 through goibibo Application but when I confirmed tickets with Goibibo Application I got email that the ticket is booked on 20 December then in just 2 minutes I canceled the tickets but Goibibo deducted my total money of 3700 rupees this Goibibo is a loot company, , I did not get a rupee of my refund when I call the Goibibo helpline they are saying they don’t refund any amount as it was there app mistake in just 2 minutes they deducted whole amount of 3700 from my account SBl .. Rude helpline, , , , please look after this I want my money back please please Thank you
                                  Feb 6, 2019
                                  Complaint marked as Resolved 
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2019
                                  Ibibo Group / Goibibo Customer Care's response
                                  Dear Arfat Kotebagil

                                  Greetings from Goibibo.com

                                  We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                                  • Booking id.
                                  • Correct Email address or number entered at the time of booking.

                                  We await your response to get the matter checked at our end.

                                  Regards,
                                  Team Goibibo
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                                    S
                                    Shubhananda Rao
                                    from Bantval, Karnataka
                                    Dec 20, 2018
                                    Resolved
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                                    I am shubhananda rao, booked a train ticket on[protected] from mangalore central station to bengaluru city junction in goibibo. I have made a payment of rs. 1025/- and i got a mail that it is been cancelled due to no availability after the payment. I have not yet received a refund amount from goibibo. The booking id is trndf7ebfl15xi.

                                    I request you to do the needfull

                                    Thank you
                                    Feb 5, 2019
                                    Complaint marked as Resolved 
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 02, 2019
                                    Ibibo Group / Goibibo Customer Care's response
                                    Dear Shubhananda Rao

                                    Greetings from Goibibo.com

                                    We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                                    In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

                                    Assuring you best of our services.

                                    Regards,
                                    Team Goibibo
                                    Verified Support
                                    Feb 05, 2019
                                    Ibibo Group / Goibibo Customer Care's response
                                    Dear Shubhananda Rao

                                    Greetings from Goibibo.com

                                    This mail is in reference to your booking id:

                                    We checked booking details, the original booking amount is refunded to the same bank account by which you made the payment.

                                    Refund amount: INR 1025
                                    Ban Txn ID:[protected]
                                    Refund Date: Dec. 11, 2018, 5:01 p.m.

                                    For any clarification, please revert on the Ticket #26153441.

                                    Assuring you best of our services.

                                    Team-Goibibo
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                                      B
                                      BA89
                                      from Fatehabad, Haryana
                                      Dec 20, 2018
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana, 400703
                                      Website: www.goibibo.com

                                      Horrible experience. Definitely suing the company. Flight to milan from mumbai booked on 20th december morning 4:50 am. Reached airport at 1 am and we get to know there was no flights only on the said date. So we call customer care and after four hours or so of terrible harrasmentthey reschedule us to the flight next day that is 21st december. But what about our existing bookings, excursions and hotel stays etc? We were told the company is not liable to any refunds or any reimbursements. Our stay on the 20th in milan, we demand a refund for! Its 6500 inr which was non refundable so close to time and the excursion on 21st december which was non refundable as well and the cost for that was 52 usd! What about the mental and physical harrasement we had to go through all night long and morning?! What are you guys going to do about that? Worst experience of my life! Will take you guys to court for this!
                                      Feb 2, 2019
                                      Complaint marked as Resolved 
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 02, 2019
                                      Ibibo Group / Goibibo Customer Care's response
                                      Dear BA89

                                      Greetings from Goibibo.com

                                      We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                                      • Booking id.
                                      • Correct Email address or number entered at the time of booking.

                                      We await your response to get the matter checked at our end.

                                      Regards,
                                      Team Goibibo
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                                        J
                                        justmesujit
                                        from Bhubaneshwar, Odisha
                                        Dec 19, 2018
                                        Resolved
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                                        Resolved

                                        Website: www.goibibo.com

                                        We had booked the air ticket online on GoIbibo with booking reference no. NAKPJS2YR for a flight from Ranch to Delhi on 18th December and from Delhi to Ranchi return on 20th December 2018 with two persons intended to travel Sujit kumar and Prashant Kumar. Since Prashant wished not to travel later on.We cancelled his name(Prashant) carefully online through IBIBO. But to my grave surprise as per airline system my ticket (Sujit kumar) cancelled by GoIbibo agent instead of Prashant Kumar. Unfortunately I was not able to board the flight as scheduled. Airline instructed to talk to GoIbibo the agent responsible for it, since they have communicated to cancel my ticket through telephone.I tried speaking to customer care of IBIBO but unfortunately I couldn't connect to them after so many trials.
                                        Feb 6, 2019
                                        Complaint marked as Resolved 
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 02, 2019
                                        Ibibo Group / Goibibo Customer Care's response
                                        Dear justmesujit

                                        Greetings from Goibibo.com

                                        We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

                                        • Booking id.
                                        • Correct Email address or number entered at the time of booking.

                                        We await your response to get the matter checked at our end.

                                        Regards,
                                        Team Goibibo
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