Ibibo Group / Goibibo Complaints & Reviews

Hi team,

My name is meera and this mail is in regards to the booking done in may 2018 for flight flight no ai174, pnr : hfl9s.
This was my first time when i was traveling with a pet, before booking the flight i had called the air india customer care and asked all my doubts and then i had booked the flight with air india. As i had to carry my pet in the cabin as she weighed less than 5 kgs (She was just 6 months old pup). So as per the air india policy for carriage of the pets in the cabin i had all my documents ready, however, no one informed me to be at airport 3 hours prior to my flight.
I reached airport 1 and a half hour prior to my flight and i asked for my boarding pass. I was told to wait and i kept on waiting. I was given my boarding pass 25 minutes before boarding starts and they didn't allow me to board the flight.
I requested everyone for letting me board the flight as i had my boarding pass with me and pet had to travel in cabin with me. While waiting for that long at the airport, everyone was sending me to some or the other person. They asked me to wait till the pilot comes and confirms my onboarding. I saw pilot talking to one of the executives about my case but they didn't take any further actions.
The pilot seemed to be okay with me carrying a pet as i heard him talking to the executive. As i am a frequent flyer with a pet now. I know all the policies.
I would like to claim for the refund which is rs.17, 844/. I have lost the copy of my boarding pass which was given to me. I had written a mail to air india but they asked me to write back to you.

Their mail says "we regret that we are unable to assist you as the ecommerce section is equipped to provide web support for bookings made on our website, www.airindia.in only."

Please help
Thank you meera

I am very disappointed from goibibo customer services. When i called to customer care every time they put call on hold then never come back or disconnect the call. I called many times for my refund but every time they told that your refund is under process still after 8 days. Once i received an email about refund has been transferred but not reflected in bank account. Again i raised complaint about same and recieved an email stated that your refund is under process from airline due to you are fall under special case.
Worst service provider for travel. Never recommended anyone to use goibibo.

My pnr is tcmq5p, i had a travel booking with goibibo on december 8'2018 from toronto to delhi and i wasn't allowed to board my flight cause of schengen transit visa that was required for transit. When i was booking there was no mention of transit visa requirements else i would have never troubled myself with such a bad ticket choice. However when i had called the helpdesk about the same on the day i wasn't allowed to travel i was assured of being given some relief or rescheduling my booking for the same. It's such disgraceful professional behaviour that i have been calling and explaining every time to a new person on helpdesk about the same issue and nobody from the helpdesk had the courtesy to call me back with a solution about the same. It's been 20 plus days and there is no end to my plight. Such a pathetic and unprofessional team goibibo has on customer care.

I booked my ticket Delhi Bangkok and Bangkok Delhi
for 29th December, 2018 and return on 4th January, 2019
and re schedule request was made more than 3 days from the date of departure from Delhi to you as well as to the web of Airlines.
But to my utmost regret till time tickets has not been re scheduled but told it is confirmed ticket for tonight flight. Ibibo never requested the concerned airline for its reschedule but at their own told it can not be re scheduled merely to earn their commission.

Look into it immediately otherwise the matter shall be filed with the consumer court within 3 days from today

I try to book train ticket through irctc on 26th decembber 2018. I try to pay through ibibo web pvt. Ltd. From my federal bank account money is didected and payment was not processed to irctc. So i didnt get the ticket. Money is didected from my account and ticket is not issued. I want to get back my money. What i need to do for that. If i get the contact no i will call and know about status.
Biju m johnson

I tried to book 3 flight ticket for kolkata-agartala route. I unable give debit card details in time so my ticket not booked but rs 28530/- is debited from my bank acconut. So plz check this amount is transferred to ibibo group gourgaon account or not. I update my bank passbook anf it show that rs 28530 transfer to ibibo group acc. Plz check if credited to ur account than refund me if not then reply me so that i can complain against bank... Plz reply

No call back / response has been received from your third class executive and company. After completion of 2 months no solutions have been received so far.

Note: no e-mails have been received on my registered e-mail [protected]@ongc.co.in

Dated december 10, 2018

Dear shri sunny mehrotra

This is with reference to e-mail dated december 10, 2018 forward on my alternative e-mail [protected]@rediffmail.com after a serious follow up and hardship with your goibibo team. I have booked the hotels through goibibo for 12 persons at various locations. Details as follows:

Tirupati kvr delux residency 04.11.2018 to 05.11.2018 htl2y9p3se 3920.00
Chennai charminar residency 28.10.2018 to 31.10.2018 htluuycfpu 4315.00
Secunderabad hotel sitara 10.11.2018 to 12.11.2018 htlcysrb7h 8148.00
Thanjavar hotel balaji inn 06.11.2018 to 07.11.2018 htleruknvz 5713.00
*chennai hotel shri ram 08.11.2018 to 09.11.2018 2436.00
*this booking is made in the name of shri j. M. Gangani and his mobile no. [protected]

I would like to make it very clear for your good self that we have booked 04 rooms for 12 persons. That means one room for three persons. The hotel has not provided the room which can accommodate / manage 03 persons. He has not made any arrangement or provided any bed / pillow / blanket / bed sheet to the third person at night during our stay. It is important for your good self to keep in mind that amongs 12 guest (8 senior citizen, 1 ladies, 2 baby children and 1 me) this is the main issue. Since we have already paid the payment for three persons and goibibo / hotel has not given any accommodation / services / facilities to the third person for which we have already paid the required amount and charges. We had clearly mentioned in our booking that one room for three persons. No rooms is booked for two person and accordingly paid the amount to goibibo, which may please be noted

Your statement for hotel kvr delux residency, tirupati - we checked booking details and observed that we helped you proactively as soon as we received the complaint from your end, spoke with the hotelier and they informed us that on the day of check-in - they kept 1 towel in each room and within 10-15 mins he will keep 01 extra towel in each room.

Further, hotel can provide 02 towels in each room, not the 3rd towel.

Reply:
Please go through the conversations / recordings made with your executive on november 4, 2018. You will found that neither any towel was kept in any room at the time of check in nor made available additional towel within 10 – 15 minutes.
Please go through the conversations / recordings made with your executive on november 4, 2018 (Approx. 11.30 night) and november 5, 2018 (Approx. 12.00 to 12.45 hrs. At night) regarding not availability of bed / cushion / pillow / blanket for third persons at night (The temperature was about 23 – 24 degree cold)
Please go through the conversations / recording made with your executive on november 5, 2018 (05.00 to 06.00 hrs. Morning) about non availability of towel.
Apart from the conversations / recording, you can get the sufficient evidence from the cctv recordings of dated november 4 & 5, 2018 showing that undersigned requesting the hotel personnel for providing pillow / bed sheets / cushions / blankets.
For further details you can ask the respective executive with whom i talked at tirupati on november 4 & 5, 2018.
From the above, you can clearly observer that the hotel personnel misguide you and your team at all stage.
It is quite clear and fact that hotel has not provided the basic requirements to us for which we are eligible / entitle and hired the services through goibibo by making required payment.
It is also truth that even after my various telephonic requests and serious follow up, your team could have not been able to provide us the basic requirement at night and morning during our stay at hotel.in short your executive has only discussed the issue but failed to provide any positive solution in the matter.
Since we have paid the amount for third person and that is why it is our basic right to get the basic required facility during our stay. No one can deny for this, which may please be noted.

Your statement for hotel shriram and hotel sitara, secunderabad - no concern/issues were raised on a real-time basis, we would have been able to assist you then and there with seeking help from hotel management.

Sir, we planned our tour with my old aged parents and relative. We never planned the tour with a purpose for lodging complaints and hence we are not prepared for that.
Timing of temples / places are fixed. No telephones and other belongings are allowed during the darshan.
Moreover, the connectivity and network is a major issue. We did not get the sufficient time to contact you and perhaps you might not able to provide solution in time as per your track record.
To contact / approach your team telephonically is quite wastage or time and energy.
From the experience of kvr delux residency, tirupati, we learned that your executive / team is not able to provide any positive satisfactory solution at the time of actual requirement.
After completion of our tour / journey we shared / registered our problems to your executives and goibibo through telephonically and electronically. These are the service request id numbers 25561725, 25551338,
25528275, 25816534, 25817193, 25823864, 25862239, 25528332
25850678, 25415308. None of the above id have been responded from your team.

Our stay at hotel balaji inn, thanjavar is wonderful. They have provided all the facilities and the conditions of rooms are also quite admirable. We do not have any complaints / issue against hotel balaji inn, thanjavar. We never intend to favor any false or base less issue / problem.

During the stay at hotel charminar residency, chennai we have informed your executive for the room conditions / air condition / services issue. We also requested them to cancel the booking but we forced to stay at hotel charminar residency only. The same can be clarified from the recordings / conversations made with your executive.

Apart from all these, your executives have not skipped any opportunity to harash / torture mentally / physically / financially and psychologically in all respect by one or another way. From your records, you can find the how many calls have been made by the undersigned and accordingly each and every time your team has promised / assured for call back. I strongly request you kindly to share the details of call back made to me against planned / assured / promised by your team. I am sure the result is very very near to zero / nil. It is fact that your executives have just passed time with my serious issue and has done nothing fruitful in this regard. Some time the holding of call period is more than 55 to 65 minutes twice / thrice in a day. Is it efficiency? Is it seriousness?

It is very difficult to explain each and every experience in writing. I can explain verbally exactly but no opportunity has been provided me by your un-efficient team. I am not demanding any thing additional from you. I am just demoing justice for which not only me but my entire family entitled.

I hope the above are more than sufficient facts for your kind consideration and further for needful. Kindly do needful in the matter.

As said earlier, that all such things can not be explained perfectly in writing hence, you are requested please do not hesitate for further details, kindly contact on my number [protected].


[jayesh tank]
Mobile no. [protected]
[protected]@ongc.co.in
[protected]@rediffmail.com

I tried to book 3 flight ticket for kolkata-agartala route. I unable give debit card details in time so my ticket not booked but rs 28530/- is debited from my bank acconut. So plz check this amount is transferred to ibibo group gourgaon account or not. I update my bank passbook anf it show that rs 28530 transfer to ibibo group acc. If this amont is credited to

Very worst app and services its the very bad experience again after paying online in advance didn't get the proper services of queries. All hotels and services are not as per the mention in goibibo. Its very ridicules app i inform to others don't west your money and time by booking this goibibo app and website. Never expecting and good services form this company. Didn't mention any customer support mail id and even call to customer care no. Hold for 40 min still didn't get any solution for query and not even have courtesy to replay on mail as discuss on call

I booked a bus in redbus app. While traveling i found lots of cockroaches in the bus and i complained to the redbus they are very careless and they are showing me the importance and they charged me 1200 for the bus ticket but everything is wasted. I can't even able to sleep in the bus and bus operators also very careless and they didn't even listen my words. I want redbus to refund my money and i want a immediate response from redbus... The travels name is sma travels.

I have tried to make a bus booking through goibibo.com on 23rd december and paid through googlepay.
The booking failed but my account got debited by rs.604. Though the amount has not been refunded to my account.
I have contacted customer care, bank everywhere but no use. Where is my money?
It was my mistake to have booked through goibibo which has very poor customer service. I want my money back.
Attaching payment proof.

Hotel manager refused to our booking and said there is no booking in the name of mohan chawla as on 26.12.2018 whereas we got booking confirmation by goibibo after successful payment. I used to book another hotel and suffered a lot. I totally disappointed by the behavior of hotel staffs (Hotel palm palace) as they said there is no booking for you and we are not going to provide you any room.
I displayed the confirmation message of my hotel booking (As printout and soft copy both) to manager but they replied-"we already cancelled this booking from our side and informed the goibibo.com according to their rules and procedure".
I still surprised that there is showing in booking id status is "your room is ready" and now in the next morning its showing status as "stayed" but i didn't got any room in the mentioned hotel.
I need compensation for this harassment and misbehave and till now i have neither received any message regarding hotel booking cancellation nor any initiation of refund for payment made at the time of booking.
So, you are requested to look forward the matter and do the needful at the earliest.

I searched my room availability on trivago and booked a hotel called shere punjab in nanded but for completing the booking i was directed to goibibo site which changed the location to buldana which is 400 kms away from the place where i needed a room in the urgency of booking the room i over looked this and booked the hotel after searching the hotel for an hour and constanly talking to the hoteliers i didnt find the hotel after which i told them to go ahead and share the location on whatsapp he refused to do so as he knew there was some misunderstanding and when he shared the location it was 380 kms away from me i mean how could goibibo make such a blunder and direct me to buldana from nanded i cancelled my booking and demanded for a refund to which i didnt get any revert or refund this was heart breaking experience for me and i would never ever choose goibibi in my life

We had booked a hotel by searching pachmarhi, but after coming here in pachmarhi we found out that the hotel we booked was not the one in pachmarhi but in kunoor, andhra pradesh. It is not the case that just happened to us but to many other people too, we would want you to initiate refund or we would have to move to consumer court. The service request id being 26083831 and booking id being htl-r6cjttj, booked on 23/12/18. We are very annoyed by this behaviour, the site never showed us the confirmation after booking and payment, also the destination confirmation wasn't done, on typing the place name your site is supposed to show hotels located nearby but then the hotels are being booked in some other state.

Helo team.. High concern for u please unblock my wallet its my effirt and hard work all. This is my genioune account team and my money in this account already its my effort all...
Please high concern help us to unblock my account
I m also your valuable custmer
Please unblock give me a best solution my refer question answer scratch card earning... I have give time to earn this money its really very high concern please solve as soon as poasible
Mobile no 86*937
[protected]@gmail.com

I tried to book 3 ticket at 3.58pm on 22nd december 2018 for 3 person.
May be due to some mistake ticket does not booked but my money is deducted from my debit card and transferred to ibibo group gourgaon account. So plz kindly check and refund my money rs 28530/-.. Journal number of the transaction is[protected] dated 22/12/2018. Plz check n refund

Hi,

I have booked a ticket for my husband syed irfan from doha to hyd on 14 dec and hyd to doha 13 jan pnr h5zuvc on 14 nov for 26003 inr, the day he had to fly he faced many problems at the airport as the payment from the goibibo was pending which wasn’t the passengers fault still he faced the problem and had to wait in the line for 3 hrs later we found that the return flight has been cancelled they dint even informed until we enquired about it
I have been making calls to goibibo customer care since last 8 days and havent got any help they always say that’s it’s not their problem it’s the airlines fault and em not ready to take a refund of 5500 which would not get me a return ticket and em not going to purchase another ticket with any extra money, as it’s goibibos fault get me a ticket between 10 of jan to 13 of jan or a complete refund that i have paid but they don’t even call back until now plz take some strict action on goibibo

I booked a bus ticket via goibibo from bangalore to kottarakkara. The price was triple compared to the normal amount. The bus operator was kerala lines.

15 minutes after boarding the bus loud vibratuons were coming out of the scania bus provided by the bus operator.

Passengers were unable to sleep. Next day the bus was delayed because of this vibration issue. And the same was confirmed to the bus operator by the driver in the bus.

Requested for partial refund and the goibibo support conveyed, nothing can be done.

All our money/comfort/time were just gone.

I booked bus "city land travels" pnr "d3vv9dtr" cost was for two tickets around 3000 for ac but when i reached there then i waited for 2 hours and after long i get bus that was non ac and there was no blanket and its winter time and cold air was coming from window and we were two person and got very cold.. Bus this bus was very cheap that price cant be more that 500 so why your app took 3000 and what should i do... Shoud i file a fir or you guys will return my rest money[protected] = 2000... I had i very bad experience... I am getting cold... And take amount that i travelled by cheap bus and refund my rest amout.. Otherwise i dont know what i am gonna do

Dear sir

I try to contact customer care representative but no call response for any reson i want to book international flight ticket for student yyz to bdq date 22/01/2019 and retrun 07/03/2018 but i need help my flight is jet airways in goibibo website baggage show as per below main problem is brl to bdq show in baggage only 1bag = 15 kg and same problem with retrun flight i also confirm with jet airways he sayed pl contact to goibibo and say add student baggage quota bagg they definitely help you so pl help me

Thanks & regards
Manan pujara
Manan. [protected]@gmail.com
https://www.goibibo.com/flight-review/?t=a4263570bce33cbe81499107b6dc3992

Jet airways
Economy
(9w-233)
(Aircraft: 77w)
Tue jan 22 2019
Yyz 18:30
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
7h 25m
Flight duration
Wed jan 23 2019
Ams 07:55
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 2h 55m layover

Jet airways
Economy
(9w-235)
(Aircraft: 333)
Wed jan 23 2019
Ams 10:50
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
9h 30m
Flight duration
Thu jan 24 2019
Blr 00:50
Kempegowda international airport,
Bangalore, india
(Terminal: -)
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 5h 00m layover
Re-checkin your baggage

Jet airways
Economy
(9w-320)
(Aircraft: 738)
Thu jan 24 2019
Blr 05:50
Kempegowda international airport,
Bangalore, india
2h 10m
Flight duration
Thu jan 24 2019
Bdq 08:00
Vadodara,
Vadodara, india
1 pc check-in, 7 kgs cabin
Vadodara - toronto, on thursday, 07 mar 2019refundablebaggage and fare rules

Jet airways
Economy
(9w-319)
(Aircraft: 73h)
Thu mar 07 2019
Bdq 20:35
Vadodara,
Vadodara, india
2h 00m
Flight duration
Thu mar 07 2019
Blr 22:35
Kempegowda international airport,
Bangalore, india
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 3h 45m layover
Re-checkin your baggage

Jet airways
Economy
(9w-236)
(Aircraft: 333)
Fri mar 08 2019
Blr 02:20
Kempegowda international airport,
Bangalore, india
(Terminal: -)
10h 55m
Flight duration
Fri mar 08 2019
Ams 08:45
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 3h 25m layover

Jet airways
Economy
(9w-234)
(Aircraft: 77w)
Fri mar 08 2019
Ams 12:10
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
8h 25m
Flight duration
Fri mar 08 2019
Yyz 14:35
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
2 pc check-in, 7 kgs cabin