Ibibo Group / Goibibo Complaints & Reviews

I booked a flight tickets from vga to blr on 10th dec 2018 from the phonepe (Goibibo app present in phonepe), initially they said i took 30 mins to process, later i get to know that the goibibo didn't process the ticket but as per phonepe they are saying payment is done from their end and they provided the transaction id : gofldand[protected], i called couple of times to goibibo customer care and they are asking the phone number which...

During booking of ticket it was mentioned on site the tickets were refundable after some small cancelation fee yet while trying to cancel the tickets the site said it needs to be done offline and when I called after getting stalled for whole day I was said cancelation charges will be 30 percent of the ticket whereas on website it was merely 1990. My pleads have been stalled and ignored and in next 24 hour I’ll have to lodge complain in...

Since last 5 days i am taking continue follow up regarding my gocash account which is blocked from your back end team as you stating that i am violating terms o[censored]se. I am become surprised how this happened i am still trying to book any booking from gocash worst service experience. Zero customer satisfaction.
Please rectify the complain at earliest...

I had booked multiple tickets from goibibo and also paid extra charges in comparison to other websites (As i found it to be genuine). I had booked hotel in krabi (Ibis styles - booking id htlzftg3ej) as it showed early checkin at 12.00 noon (I paid extra money than other hotels here), but when i arrived i was made to wait for 5 hours and then was given checkin. My entire krabi trip went wasted. I will never book from goibibo again and also...

I came to india yesterday and i booked hotel from 18 to 22 december in goa through goibibo. When i checked in yesterday evening, all the rooms are too worse to stay. Bed linens full of blood stains, decoloration of walls, hard beds, walls are dirty. I called oyo and they told me to get in touch with goibibo as this booking is done through goibibo. When i called goibibo, they registred my complaint and told me to wait for 15 min only. Then...

Hey goibibo. I booked my hotel in krishna continental for 2 adults booking id htldy7rn98 on today 15 th of dec. I go there and find out he is not goin to give me the room. He said even i alone cant stay there and asked me to apply for refund. I want my refund but the cancellation is showing no refund. He told me that he is not liable for anything and put all liability on goibibo. So refund my money as that man had my hard earned money as...

I booked a room on 14 december 2018 in aerith - birds of paradise. I had paid in full on the website. Upon reaching the hotel, the staff said there were no rooms available, even though i have already booked and paid. The hotel said they will fix us up with some other hotel, we agreed. After that they got us a room in which people were already residing and asked us to share the room with them. We disagreed and asked for a refund to which they...

Greetings!

I wanted to make a round trip booking from pune to thane, however, it got booked as one-way in error. I realized this and immediately asked my son to call the goibibo call center for help. The advisor who attended the 1st call, asked us to make another fresh round-trip booking within 15-20 mins and he would initiate a complete refund for the entire amount (Rs.235/-) to my bank account for the previous booking (One-way).br...

To whom it may concern:

Iam deepak kumar i book MR travel bus ticket from pune to sumerpur by Goibibo app and get booking confermation massage but when i go to bording point & call on given number is switch off then i call to MR travels & they told me bus is cancelled and i don't get any type of bus cancelation notification.these is really a very bad service of goibibo and i loss of money and my time. Now please give me my...

I did an advance online booking with goibibo with following detail
Hotel - apple pie
Location - noida, sector 30
Count of rooms booked - 3
Date for which reservation done - 12-dec-2018
Advance booking number - htldzmbddx
Payment was made for booking online at the time of booking. On the day of check-in, we are 6 people for 3 rooms and when reached the hotel, they clearly declined about the booking and any...

My email id is [protected]@gmail.com and registered phone number is [protected]. I booked a cab from jaipur to new delhi through upi... Money has been deducted from my account... But i never got any confirmation of the cab booking or the details regarding it... I called goibibo on the toll free number and they said it's the bank's fault... I called sbi, they said it's google pay's fault...in google pay however the payment is successful....

I have done an advance online booking with Goibibo for Hotel Apple Pie for 3 room and for date 12-Dec-2018, with booking number HTLDZMBDDX and also made the online payment. We are 6 people with 3 rooms and when reached the hotel, they clearly declined about the booking and any relationship with IBIBO. When reached the CUSTOMER CARE of IBIBO, they put me on hold for 45 minutes and then promised to give a call back with resolution. No call...

I had booked flight ticket for pune to ranchi dt.[protected] through goibibo. But tkt was not generated. Customer care told not recieved money, rs.14398 deducted from my ubi savinng accont paid by bhim union bank upi faild money is not returned in my account. Transaction details is as mentioned.
Txnrefid: ici8b120d1f9ad746c5a470cb1d2a4e5d21,
Txn type: debit
Payer account no.: *9420
Payer address: [protected]@unionbankofindiabr...

I had booked a ticket from sfo to blr, and expected a single ticket and through check in from sfo to blr, since it was for a minor travelling alone...
But ibibo issued a separate ticket from sfo to sin through united and sin to blr on indigo.
Now a minor child has to do immigration in sin and re-checkin to blr... Hopeless situation... On top there needs a visa at sin as its not transfer anymore...

Feel like sue...

Dear Sir

Kindly Inform you that I have booked a hotel in Cochin.on date of 5/11/2018 but when Ik reached at hotel that time I find That hotel is not exist and I already paid that time I call goibibo customer care and he refused about this booking but that time I give all Information about my booking .And that they I booked another booking through goibibo company.but and again call customer care that time I talk with abhisekh...

I am really annoyed with the customer Care and misleading promises by Customer care and Goibibo Portal.
Today I booked my International Flight ticket, I was at great surprise when I got the flight ticket details, I had booked my flight ticket for 24th April 2019 but ticket is booked for 23rd April 2019.
I made multiple calls to their customer care but none of them were helpful and did not even turn up....

I have linked my ibibo mail id for other email due to ibibo mail issue unable to recovery my other email id.. Have saved my data in dat... Plz provide me my mail acces my id [protected]@ibibo.com

Plz its very urgent have very important data save in my email id for my future reference..

U can email me on [protected]@gmail.com

Its email unable to login issue plz im not a purchaser with the mentioned...

On 9th december 2018. I have booked a bus ticket for srs travels (Banglore to kannur volvo) from mysore to thalassery dated on 15th december 2018 (Seat no. 14). Name: aswin muraleedharan. When i cancelled the ticket on same date (9th december 2018) the refund was not received on account.
Bus : [protected][protected] 2441913.
Pnr: ts[protected]lkon/26703204...

Hello, I made a payment worth Rs. 1020 to nehadoodles.com via payumoney. But neither have i recieved confirmation regarding the payment nor i recieved the refund.
Transaction Id: [protected]. I tried the transaction multiple times, but it showed failed every single time. I have made the payment via Airtel Money to Payumoney for nehadoodles.com
Now I have no idea where the money is stuck, but Airtel money transaction history shows...

I had booked for kochi duskathon marathon via online portal on 05 dec 18 and the payment was directed through ibibo, and rs 770/- was paid through ibibo vide reference no fn/shp/[protected]/[protected]/ibibo web private ltd through federal bank net transaction (Ref no s[protected]. However, the status is showing not booked and the organisers are telling me that the same has not been registered and the payment has not been received. If it is a...