Ibibo Group / Goibibo Complaints & Reviews

I booked a bus in redbus app. While traveling i found lots of cockroaches in the bus and i complained to the redbus they are very careless and they are showing me the importance and they charged me 1200 for the bus ticket but everything is wasted. I can't even able to sleep in the bus and bus operators also very careless and they didn't even listen my words. I want redbus to refund my money and i want a immediate response from redbus... The travels name is sma travels.

I have tried to make a bus booking through goibibo.com on 23rd december and paid through googlepay.
The booking failed but my account got debited by rs.604. Though the amount has not been refunded to my account.
I have contacted customer care, bank everywhere but no use. Where is my money?
It was my mistake to have booked through goibibo which has very poor customer service. I want my money back.
Attaching payment proof.

Hotel manager refused to our booking and said there is no booking in the name of mohan chawla as on 26.12.2018 whereas we got booking confirmation by goibibo after successful payment. I used to book another hotel and suffered a lot. I totally disappointed by the behavior of hotel staffs (Hotel palm palace) as they said there is no booking for you and we are not going to provide you any room.
I displayed the confirmation message of my hotel booking (As printout and soft copy both) to manager but they replied-"we already cancelled this booking from our side and informed the goibibo.com according to their rules and procedure".
I still surprised that there is showing in booking id status is "your room is ready" and now in the next morning its showing status as "stayed" but i didn't got any room in the mentioned hotel.
I need compensation for this harassment and misbehave and till now i have neither received any message regarding hotel booking cancellation nor any initiation of refund for payment made at the time of booking.
So, you are requested to look forward the matter and do the needful at the earliest.

I searched my room availability on trivago and booked a hotel called shere punjab in nanded but for completing the booking i was directed to goibibo site which changed the location to buldana which is 400 kms away from the place where i needed a room in the urgency of booking the room i over looked this and booked the hotel after searching the hotel for an hour and constanly talking to the hoteliers i didnt find the hotel after which i told them to go ahead and share the location on whatsapp he refused to do so as he knew there was some misunderstanding and when he shared the location it was 380 kms away from me i mean how could goibibo make such a blunder and direct me to buldana from nanded i cancelled my booking and demanded for a refund to which i didnt get any revert or refund this was heart breaking experience for me and i would never ever choose goibibi in my life

We had booked a hotel by searching pachmarhi, but after coming here in pachmarhi we found out that the hotel we booked was not the one in pachmarhi but in kunoor, andhra pradesh. It is not the case that just happened to us but to many other people too, we would want you to initiate refund or we would have to move to consumer court. The service request id being 26083831 and booking id being htl-r6cjttj, booked on 23/12/18. We are very annoyed by this behaviour, the site never showed us the confirmation after booking and payment, also the destination confirmation wasn't done, on typing the place name your site is supposed to show hotels located nearby but then the hotels are being booked in some other state.

Helo team.. High concern for u please unblock my wallet its my effirt and hard work all. This is my genioune account team and my money in this account already its my effort all...
Please high concern help us to unblock my account
I m also your valuable custmer
Please unblock give me a best solution my refer question answer scratch card earning... I have give time to earn this money its really very high concern please solve as soon as poasible
Mobile no 86*937
[protected]@gmail.com

I tried to book 3 ticket at 3.58pm on 22nd december 2018 for 3 person.
May be due to some mistake ticket does not booked but my money is deducted from my debit card and transferred to ibibo group gourgaon account. So plz kindly check and refund my money rs 28530/-.. Journal number of the transaction is[protected] dated 22/12/2018. Plz check n refund

Hi,

I have booked a ticket for my husband syed irfan from doha to hyd on 14 dec and hyd to doha 13 jan pnr h5zuvc on 14 nov for 26003 inr, the day he had to fly he faced many problems at the airport as the payment from the goibibo was pending which wasn’t the passengers fault still he faced the problem and had to wait in the line for 3 hrs later we found that the return flight has been cancelled they dint even informed until we enquired about it
I have been making calls to goibibo customer care since last 8 days and havent got any help they always say that’s it’s not their problem it’s the airlines fault and em not ready to take a refund of 5500 which would not get me a return ticket and em not going to purchase another ticket with any extra money, as it’s goibibos fault get me a ticket between 10 of jan to 13 of jan or a complete refund that i have paid but they don’t even call back until now plz take some strict action on goibibo

I booked a bus ticket via goibibo from bangalore to kottarakkara. The price was triple compared to the normal amount. The bus operator was kerala lines.

15 minutes after boarding the bus loud vibratuons were coming out of the scania bus provided by the bus operator.

Passengers were unable to sleep. Next day the bus was delayed because of this vibration issue. And the same was confirmed to the bus operator by the driver in the bus.

Requested for partial refund and the goibibo support conveyed, nothing can be done.

All our money/comfort/time were just gone.

I booked bus "city land travels" pnr "d3vv9dtr" cost was for two tickets around 3000 for ac but when i reached there then i waited for 2 hours and after long i get bus that was non ac and there was no blanket and its winter time and cold air was coming from window and we were two person and got very cold.. Bus this bus was very cheap that price cant be more that 500 so why your app took 3000 and what should i do... Shoud i file a fir or you guys will return my rest money[protected] = 2000... I had i very bad experience... I am getting cold... And take amount that i travelled by cheap bus and refund my rest amout.. Otherwise i dont know what i am gonna do

Dear sir

I try to contact customer care representative but no call response for any reson i want to book international flight ticket for student yyz to bdq date 22/01/2019 and retrun 07/03/2018 but i need help my flight is jet airways in goibibo website baggage show as per below main problem is brl to bdq show in baggage only 1bag = 15 kg and same problem with retrun flight i also confirm with jet airways he sayed pl contact to goibibo and say add student baggage quota bagg they definitely help you so pl help me

Thanks & regards
Manan pujara
Manan. [protected]@gmail.com
https://www.goibibo.com/flight-review/?t=a4263570bce33cbe81499107b6dc3992

Jet airways
Economy
(9w-233)
(Aircraft: 77w)
Tue jan 22 2019
Yyz 18:30
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
7h 25m
Flight duration
Wed jan 23 2019
Ams 07:55
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 2h 55m layover

Jet airways
Economy
(9w-235)
(Aircraft: 333)
Wed jan 23 2019
Ams 10:50
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
9h 30m
Flight duration
Thu jan 24 2019
Blr 00:50
Kempegowda international airport,
Bangalore, india
(Terminal: -)
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 5h 00m layover
Re-checkin your baggage

Jet airways
Economy
(9w-320)
(Aircraft: 738)
Thu jan 24 2019
Blr 05:50
Kempegowda international airport,
Bangalore, india
2h 10m
Flight duration
Thu jan 24 2019
Bdq 08:00
Vadodara,
Vadodara, india
1 pc check-in, 7 kgs cabin
Vadodara - toronto, on thursday, 07 mar 2019refundablebaggage and fare rules

Jet airways
Economy
(9w-319)
(Aircraft: 73h)
Thu mar 07 2019
Bdq 20:35
Vadodara,
Vadodara, india
2h 00m
Flight duration
Thu mar 07 2019
Blr 22:35
Kempegowda international airport,
Bangalore, india
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 3h 45m layover
Re-checkin your baggage

Jet airways
Economy
(9w-236)
(Aircraft: 333)
Fri mar 08 2019
Blr 02:20
Kempegowda international airport,
Bangalore, india
(Terminal: -)
10h 55m
Flight duration
Fri mar 08 2019
Ams 08:45
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 3h 25m layover

Jet airways
Economy
(9w-234)
(Aircraft: 77w)
Fri mar 08 2019
Ams 12:10
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
8h 25m
Flight duration
Fri mar 08 2019
Yyz 14:35
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
2 pc check-in, 7 kgs cabin

Dear sir

I try to contact customer care representative but no call response for any reson i want to book international flight ticket for student yyz to bdq date 22/01/2019 and retrun 07/03/2018 but i need help my flight is jet airways in goibibo website baggage show as per below main problem is brl to bdq show in baggage only 1bag = 15 kg and same problem with retrun flight i also confirm with jet airways he sayed pl contact to goibibo and say add student baggage quota bagg they definitely help you so pl help me

Thanks & regards
Manan pujara
Manan. [protected]@gmail.com
https://www.goibibo.com/flight-review/?t=a4263570bce33cbe81499107b6dc3992

Jet airways
Economy
(9w-233)
(Aircraft: 77w)
Tue jan 22 2019
Yyz 18:30
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
7h 25m
Flight duration
Wed jan 23 2019
Ams 07:55
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 2h 55m layover

Jet airways
Economy
(9w-235)
(Aircraft: 333)
Wed jan 23 2019
Ams 10:50
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
9h 30m
Flight duration
Thu jan 24 2019
Blr 00:50
Kempegowda international airport,
Bangalore, india
(Terminal: -)
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 5h 00m layover
Re-checkin your baggage

Jet airways
Economy
(9w-320)
(Aircraft: 738)
Thu jan 24 2019
Blr 05:50
Kempegowda international airport,
Bangalore, india
2h 10m
Flight duration
Thu jan 24 2019
Bdq 08:00
Vadodara,
Vadodara, india
1 pc check-in, 7 kgs cabin
Vadodara - toronto, on thursday, 07 mar 2019refundablebaggage and fare rules

Jet airways
Economy
(9w-319)
(Aircraft: 73h)
Thu mar 07 2019
Bdq 20:35
Vadodara,
Vadodara, india
2h 00m
Flight duration
Thu mar 07 2019
Blr 22:35
Kempegowda international airport,
Bangalore, india
2 pc check-in, 7 kgs cabin
Blr (Bangalore) 3h 45m layover
Re-checkin your baggage

Jet airways
Economy
(9w-236)
(Aircraft: 333)
Fri mar 08 2019
Blr 02:20
Kempegowda international airport,
Bangalore, india
(Terminal: -)
10h 55m
Flight duration
Fri mar 08 2019
Ams 08:45
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
2 pc check-in, 7 kgs cabin
Ams (Amsterdam) 3h 25m layover

Jet airways
Economy
(9w-234)
(Aircraft: 77w)
Fri mar 08 2019
Ams 12:10
Amsterdam-schiphol,
Amsterdam, netherlands
(Terminal: -)
8h 25m
Flight duration
Fri mar 08 2019
Yyz 14:35
Lester b. Pearson international,
Toronto, on, canada
(Terminal: 3)
2 pc check-in, 7 kgs cabin

I have booked bus tickets yesterday thru goibibo app from mumbai to vadodara but haven't got boarding option so after booking it was showing boarding point vashi and i am staying at dahisar so i cancelled the same but haven't got refund of the amount.
Pnr no : [protected]
In goibibo app there were no any option before confirmation which shows all the details including boarding points to destination point.
So by mistakenly i booked. After booking i got message that booking done and pick up point and drop ooint. So than i realized pick up point was vashi so i cancelled the tickets but haven't got refund of 3000.

Hi i have booked the ticket from hyd to doha pnr h5zuvc and em really upset with this, as em informed that due to some problem the flight has been canceled for 13 jan and there are no flights from 6th jan to 1 feb.. This is highly not possible to travel before 6th or after 1feb. The responses are # slow there is no follows ups done, the agents are always asking to take a full refund but on the name of fulll refund i get 5000 which is not acceptable. I have booked the ticket atleast 40 days agao and now they give me back 5000 with no other alternative is really upsetting
Em surely going to complain or even file a case against u people for playing with me and took my money and now can’t even return back the complete amount

First they attract customer by go cash+ & 100% uses of go cash+ & after when customer earned many gocash+ they locked wallet so customer do not able to use go cash+ it's cheating with customer goibibo is lier & farud so don't made booking with this so plz go for mmt or oyo it's a fraud goibibo is farud

My account mobile no is [protected]
Plz be aware & don't cheat customer goibibo

Hi there, i already have an account with goibibo with mobile no. [protected] and i'm a silver member. I logged out the day before and when i tried logging in the account shows that i'm a bronze member and my go cash was 210 and got reduced to 100. Tried calling on customer service no. It doesn't let speak to executive and tried connection chat it doesn't give option of my issue. This is absolutely irritating. I am passed with the way goibibo doesn't let customers talk about the account. It's only about flights, hotels, bus, etc etc. I am using goibibo in all of my needs. I am a regular customer. However with this issues i don't think i'll be continuing using the app. It's absolutely harassment that i'm going through now. Please revert back asap or else there are options in the market. You guys are not the only one.

I booked tickets for 23 December 2018 through goibibo Application but when I confirmed tickets with Goibibo Application I got email that the ticket is booked on 20 December then in just 2 minutes I canceled the tickets but Goibibo deducted my total money of 3700 rupees this Goibibo is a loot company, , I did not get a rupee of my refund when I call the Goibibo helpline they are saying they don’t refund any amount as it was there app mistake in just 2 minutes they deducted whole amount of 3700 from my account SBl .. Rude helpline, , , , please look after this I want my money back please please Thank you

I am shubhananda rao, booked a train ticket on[protected] from mangalore central station to bengaluru city junction in goibibo. I have made a payment of rs. 1025/- and i got a mail that it is been cancelled due to no availability after the payment. I have not yet received a refund amount from goibibo. The booking id is trndf7ebfl15xi.

I request you to do the needfull

Thank you

Horrible experience. Definitely suing the company. Flight to milan from mumbai booked on 20th december morning 4:50 am. Reached airport at 1 am and we get to know there was no flights only on the said date. So we call customer care and after four hours or so of terrible harrasmentthey reschedule us to the flight next day that is 21st december. But what about our existing bookings, excursions and hotel stays etc? We were told the company is not liable to any refunds or any reimbursements. Our stay on the 20th in milan, we demand a refund for! Its 6500 inr which was non refundable so close to time and the excursion on 21st december which was non refundable as well and the cost for that was 52 usd! What about the mental and physical harrasement we had to go through all night long and morning?! What are you guys going to do about that? Worst experience of my life! Will take you guys to court for this!

We had booked the air ticket online on GoIbibo with booking reference no. NAKPJS2YR for a flight from Ranch to Delhi on 18th December and from Delhi to Ranchi return on 20th December 2018 with two persons intended to travel Sujit kumar and Prashant Kumar. Since Prashant wished not to travel later on.We cancelled his name(Prashant) carefully online through IBIBO. But to my grave surprise as per airline system my ticket (Sujit kumar) cancelled by GoIbibo agent instead of Prashant Kumar. Unfortunately I was not able to board the flight as scheduled. Airline instructed to talk to GoIbibo the agent responsible for it, since they have communicated to cancel my ticket through telephone.I tried speaking to customer care of IBIBO but unfortunately I couldn't connect to them after so many trials.