Ibibo Group / Goibibo Complaints & Reviews

This is to highlight a breach of trust, harassment and cheating that has happened in my booking via goibibo, despite paying a premium for the connection guarantee.

Please note despite having a connection guarantee i am getting no refund for the chennai colombo flight which is missed due to cancellation of the first leg for no fault of mine. Please find below the details

The itinerary

I was supposed to travel from mumbai to colombo with my friend from the following connecting flights (Please note both o[censored]s have the exact same itinerary):
Mumbai - chennai: 22nd december, departure 7:30 pm: indigo airlines 6e 675
Chennai - mumbai: 23rd december, departure: 12:05 am: spice jet

What happened (The events below are stated for both mine and my friends situation as i was talking for both)
22nd december: 1:06 pm
The mumbai chennai flight got cancelled and i received a message from the airlines that the flight has been cancelled. Please note no prior intimation was given for this.

22nd december: 1:32 pm
After contacting goibibo customer service, (Service request id:[protected] the customer care executive registered my complaint and scheduled a call within 15 minutes to resolve my situation. Please note that this was after approximately 15 minutes of waiting where the customer care executive was not even aware that the flight has been cancelled.

22nd december: 1:58 pm
The customer care executive calls me back and gives me 2 options:
Option 1 - cancel the mumbai chennai leg with full refund guarantee.
Option 2 - cancel the mumbai chennai and the chennai colombo leg with full refund as per policy and alignment with his supervisor.

Harassment: despite requesting for an alternate flight. No effort was made by the executive to try and resolve my situation. Please note that this was outrageous and led to severe stress and trauma.

22nd december: 2:15 pm
The customer care executive then tells me that he can only cancel the domestic leg and i will need to cancel the international leg on another hotline. On asking what the total refund amount would be he said he can only give me an answer for the domestic leg.

Harassment: all alternate flight options meant i would need to pay an extra 20, 000 inr. Without the clarity on total refund amount i could not choose what to do next. You executive instead of helping me redirected me to another hotline, which meant it took more time to get clarity and the fares increased further. At this point i was close to a nervous breakdown due to the severe nature of harassment and breach of trust.

22nd december: 3:00 pm - 4:00 pm (Approximately)
I talk to the international customer care (Service request id[protected] and they tell me that i am eligible for a full refund. On requesting the amount, the executive asked me to cancel my domestic leg first and in the meanwhile she will initiate the cancellation proceedings with spice jet and call me back.

Harassment: i was forced to again call the domestic leg! Despite being on call for over a hour and a half. I told the executive how harassed i was feeling but no response.

I then called the domestic service executive again - who again went through the entire process, i. E. First the executive told me that she is not aware that the flight is cancelled, then she spoke to the supervisor and then agreed to cancel my ticket.

Post this i received a call from the international leg customer care executive and she told me that the flight has been cancelled and refund will be initiated. She took the cancellation otp from me to finalize the cancellation.

Final harassment, cheating and trauma - i received a message from go ibibo that i am getting 0 refund for my chennai colombo flight. This is despite the commitment given by your executives and a me paying a premium of a connection guarantee. Not to mention the last-minute ticket booking for an alternate flight which costed me an additional inr 25, 000 per head and a total amount of approximately inr 50, 000 for the 2-affected people.

Currently i am in severe mental trauma because of this and need your help to get this query resolved.

I booked a hotel on goibibo. My goibibo hotel booking id is htlyu5satv. I booked a room for 3 adults and on contacting with the hotel front desk i came to know the following shocking truths :
1. Only 1 double bed is provided whereas we were promised of an extra bed along with a double bed.
2. We paid 23387 and the hotel staff confirmed that they received a payment of 21660. So where did the remaining money go?

The stay was booked and confirmed a day ago, however, when i contacted hotelier he said he did not receive any booking from ibibo and nothing has been booked. Also, there was no room available.
It was a room facility and the alternative property which was offered by goibibo was a camp site which was never preferred but as there was no other option available i had to go for that.
This was worst as it messed up the time and experience for new year.
@goibibo pathetic support and experience booking #htlerfshjb #goibibo

Hi

I had booked suv cab for five people borivali railway station from hotel punchratna sangamvadi pune on 01jan 2019 our depart time was 4 pm at 3:45 we call to driver (Driver detail provided by sms) to reach in time he said car is on the way but till 4:15 cab was not reached so we try to call him again but his num was switch off so we try to call goibibo helpline num after 20-25 mints call was connected to your executive he said car is breakdown so not able to reach now we are trying to arrange anther cab from 4;35 to 6:45 cab was not arranged and i have to reached borlivali at 8;30 because i have to take train from borivali to rajkot because of goibibo we five people missed our train

Hi,

I book a hotel in puri booking id is htl3xe5zwu. First of all i want to mention why i booked the hotel. I wanted a decent see facing room with ac, good communication.in reality there was no mobile and data network in the room, no frequent public communication, no stationary shop, no medicine shop. Every time i wanted to receive a call, i had to go out side of the hotel. I had to waited for long time for an auto or riksha, event hotel staff told us there was no wifi connection. I had paid the whole hotel fare 11500/- at the time of booking the hotel through goibibo. Once i faced the problem i checked out the hotel. But goibibo is telling now the problem that we faced is not related to hotel. So they do refund the money. I provided them all the photos those are enough to proof my claim. After investigating they are ready to refund the 25% of the hotel fare. But i demand for 75 % of the hotel fare. Goibibo are demanding themselves as a intermediate between the customer and hotel. But i booked the hotel through goibibo. I came to know about the hotel through goibibo website. But they do not want to take the responsibility for my harassment. After checking out from the hotel, i had to move into a another hotel of the same amount of fare with all the facility that i wanted to have. Once i faced the problem i immediately checked out from the hotel. They should check the hotels and surrounding of the hotel before permitting the hotel management to post the hotel details on their website.

I had booked a hotel in Mumbai for one day from 31st december 2018 to 1st January 2019 from goibibo site for my niece who is 17 years old.
When my Niece arrived at the hotel he was not allowed to enter and was denied to stay stating they are underage and as per policy we cannot allow them to stay.

I had checked the same on the goibibo page and under the Hotel Policy section that if there was anything mentioned regarding underage and any policy which stated that you will not be allowed to stay if you are not above 18 years.
But there was nothing written and that was the reason I had booked the hotel without looking further.
I only intend for a refund of the booking which I had done as its total hotel fault and not mine so why should I take the hit and hotel stands there with no harm done.
I am also attaching the hotel policy section image for the proof that nothing was written as such.

I had booked a go car and received confirmation that my booking is confirmed however i got a call from one of the executives just 2 hours b4 that there is no car available on that route
Last min i asked if they can help me with some air tickets rather me searching online and the team could not assist me.

Irony was the driver calls me in the morning and said "i had slept and couldn't come can i come now"
If the team would have given me driver details i would have somehow chased
Him in the evening and continued my journey
Now i ve still not got any refund
The ivr says we are experiencing a high call volume and there is no response on the ticket as this journey is not on the list

Need immediate assistance
Regards
Kiran dive
[protected]

I have booked a hotel room in munnar, kerala, via goibibo for the new year 31 dec 2018 to 1 jan 2019 and paid the full amount online.
Everything was fine, and due to my bike issue reached the hotel late.. As i have already informed via chat.
Goibibo has given a contact number fot the hotel which were the oyo number, and they said they cant track as booking is doñe by goibibo.

The main consirn starts here, while reaching the hotel, there was no reception, i found somehow the watchman, and he said the hotel is no more. Its been acquired by pwd department.
Everything was same, including the hotel name, pic,... I will attach the pics...
And unfortunately, they have spoiled my new year.

So, it was the fake booking. I end up with finding other hotel and managed somehow.

Thanks!
Looking for the resolution soon.
Here is the hotel details
Oyo 15209 hotel merimaid, nullatanni, munnar, kerala 685612

Booking details

Oyo 15209 hotel merimaid, munnar starting 31 dec, 2018 - htlw8xnut

I booked a group ticket for 5 people on 2-December-2018 for travel date 3-May-2019. There was a slight mistake observed in a passenger's surname. I checked the option on Goibibo's website and fortunately I found that; however post doing all the processes I received a call from Goibibo and that lady told that this correction can't be done. You need to cancel the ticket. It was actually surprising however, I thought that the cancellation and...

My profile on GOIBIBO shows a wrong email ID ([protected]@dummymobemail.com).
This is NOT my email ID & I have no idea as to how it got associated with my GOIBIBO account.

GOIBIBO is NOT allowing me to EDIT / CORRECT my email ID when I log into my account. Stating it does not allow you to edit / change the email or phone number due to technical reasons!!! (Please see attached Photo)

PLEASE ASK THEM TO CORRECT THE SITUATION ASAP.

I DO NOT KNOW HOW ELSE TO CONTACT THEM.

If any Fraudulent activity takes place in my account, GOIBIBO will be totally and completely responsible for the same.

They can contact me on [protected]

Corbett deer view resort ramnager uttrakhand hotel fraud hotel suggest by goibibo the hotel apply hidden charges in my booking hotel person lie me about charges once i go for checkin then they demand me more money whatever was not wriiten even not informed me before when i go for checkin. Hotel wner behave was so bad. Talk very unprofessionaly. Completly dissapointed by goibibo service and about the hotel. Never suggest anyone to book hotel using go ibibo and never suggest anyone to stay in corrbtt deerview resort ramnagar

Hi team,

My name is meera and this mail is in regards to the booking done in may 2018 for flight flight no ai174, pnr : hfl9s.
This was my first time when i was traveling with a pet, before booking the flight i had called the air india customer care and asked all my doubts and then i had booked the flight with air india. As i had to carry my pet in the cabin as she weighed less than 5 kgs (She was just 6 months old pup). So as per the air india policy for carriage of the pets in the cabin i had all my documents ready, however, no one informed me to be at airport 3 hours prior to my flight.
I reached airport 1 and a half hour prior to my flight and i asked for my boarding pass. I was told to wait and i kept on waiting. I was given my boarding pass 25 minutes before boarding starts and they didn't allow me to board the flight.
I requested everyone for letting me board the flight as i had my boarding pass with me and pet had to travel in cabin with me. While waiting for that long at the airport, everyone was sending me to some or the other person. They asked me to wait till the pilot comes and confirms my onboarding. I saw pilot talking to one of the executives about my case but they didn't take any further actions.
The pilot seemed to be okay with me carrying a pet as i heard him talking to the executive. As i am a frequent flyer with a pet now. I know all the policies.
I would like to claim for the refund which is rs.17, 844/. I have lost the copy of my boarding pass which was given to me. I had written a mail to air india but they asked me to write back to you.

Their mail says "we regret that we are unable to assist you as the ecommerce section is equipped to provide web support for bookings made on our website, www.airindia.in only."

Please help
Thank you meera

I am very disappointed from goibibo customer services. When i called to customer care every time they put call on hold then never come back or disconnect the call. I called many times for my refund but every time they told that your refund is under process still after 8 days. Once i received an email about refund has been transferred but not reflected in bank account. Again i raised complaint about same and recieved an email stated that your refund is under process from airline due to you are fall under special case.
Worst service provider for travel. Never recommended anyone to use goibibo.

My pnr is tcmq5p, i had a travel booking with goibibo on december 8'2018 from toronto to delhi and i wasn't allowed to board my flight cause of schengen transit visa that was required for transit. When i was booking there was no mention of transit visa requirements else i would have never troubled myself with such a bad ticket choice. However when i had called the helpdesk about the same on the day i wasn't allowed to travel i was assured of being given some relief or rescheduling my booking for the same. It's such disgraceful professional behaviour that i have been calling and explaining every time to a new person on helpdesk about the same issue and nobody from the helpdesk had the courtesy to call me back with a solution about the same. It's been 20 plus days and there is no end to my plight. Such a pathetic and unprofessional team goibibo has on customer care.

I booked my ticket Delhi Bangkok and Bangkok Delhi
for 29th December, 2018 and return on 4th January, 2019
and re schedule request was made more than 3 days from the date of departure from Delhi to you as well as to the web of Airlines.
But to my utmost regret till time tickets has not been re scheduled but told it is confirmed ticket for tonight flight. Ibibo never requested the concerned airline for its reschedule but at their own told it can not be re scheduled merely to earn their commission.

Look into it immediately otherwise the matter shall be filed with the consumer court within 3 days from today

I try to book train ticket through irctc on 26th decembber 2018. I try to pay through ibibo web pvt. Ltd. From my federal bank account money is didected and payment was not processed to irctc. So i didnt get the ticket. Money is didected from my account and ticket is not issued. I want to get back my money. What i need to do for that. If i get the contact no i will call and know about status.
Biju m johnson

I tried to book 3 flight ticket for kolkata-agartala route. I unable give debit card details in time so my ticket not booked but rs 28530/- is debited from my bank acconut. So plz check this amount is transferred to ibibo group gourgaon account or not. I update my bank passbook anf it show that rs 28530 transfer to ibibo group acc. Plz check if credited to ur account than refund me if not then reply me so that i can complain against bank... Plz reply

No call back / response has been received from your third class executive and company. After completion of 2 months no solutions have been received so far.

Note: no e-mails have been received on my registered e-mail [protected]@ongc.co.in

Dated december 10, 2018

Dear shri sunny mehrotra

This is with reference to e-mail dated december 10, 2018 forward on my alternative e-mail [protected]@rediffmail.com after a serious follow up and hardship with your goibibo team. I have booked the hotels through goibibo for 12 persons at various locations. Details as follows:

Tirupati kvr delux residency 04.11.2018 to 05.11.2018 htl2y9p3se 3920.00
Chennai charminar residency 28.10.2018 to 31.10.2018 htluuycfpu 4315.00
Secunderabad hotel sitara 10.11.2018 to 12.11.2018 htlcysrb7h 8148.00
Thanjavar hotel balaji inn 06.11.2018 to 07.11.2018 htleruknvz 5713.00
*chennai hotel shri ram 08.11.2018 to 09.11.2018 2436.00
*this booking is made in the name of shri j. M. Gangani and his mobile no. [protected]

I would like to make it very clear for your good self that we have booked 04 rooms for 12 persons. That means one room for three persons. The hotel has not provided the room which can accommodate / manage 03 persons. He has not made any arrangement or provided any bed / pillow / blanket / bed sheet to the third person at night during our stay. It is important for your good self to keep in mind that amongs 12 guest (8 senior citizen, 1 ladies, 2 baby children and 1 me) this is the main issue. Since we have already paid the payment for three persons and goibibo / hotel has not given any accommodation / services / facilities to the third person for which we have already paid the required amount and charges. We had clearly mentioned in our booking that one room for three persons. No rooms is booked for two person and accordingly paid the amount to goibibo, which may please be noted

Your statement for hotel kvr delux residency, tirupati - we checked booking details and observed that we helped you proactively as soon as we received the complaint from your end, spoke with the hotelier and they informed us that on the day of check-in - they kept 1 towel in each room and within 10-15 mins he will keep 01 extra towel in each room.

Further, hotel can provide 02 towels in each room, not the 3rd towel.

Reply:
Please go through the conversations / recordings made with your executive on november 4, 2018. You will found that neither any towel was kept in any room at the time of check in nor made available additional towel within 10 – 15 minutes.
Please go through the conversations / recordings made with your executive on november 4, 2018 (Approx. 11.30 night) and november 5, 2018 (Approx. 12.00 to 12.45 hrs. At night) regarding not availability of bed / cushion / pillow / blanket for third persons at night (The temperature was about 23 – 24 degree cold)
Please go through the conversations / recording made with your executive on november 5, 2018 (05.00 to 06.00 hrs. Morning) about non availability of towel.
Apart from the conversations / recording, you can get the sufficient evidence from the cctv recordings of dated november 4 & 5, 2018 showing that undersigned requesting the hotel personnel for providing pillow / bed sheets / cushions / blankets.
For further details you can ask the respective executive with whom i talked at tirupati on november 4 & 5, 2018.
From the above, you can clearly observer that the hotel personnel misguide you and your team at all stage.
It is quite clear and fact that hotel has not provided the basic requirements to us for which we are eligible / entitle and hired the services through goibibo by making required payment.
It is also truth that even after my various telephonic requests and serious follow up, your team could have not been able to provide us the basic requirement at night and morning during our stay at hotel.in short your executive has only discussed the issue but failed to provide any positive solution in the matter.
Since we have paid the amount for third person and that is why it is our basic right to get the basic required facility during our stay. No one can deny for this, which may please be noted.

Your statement for hotel shriram and hotel sitara, secunderabad - no concern/issues were raised on a real-time basis, we would have been able to assist you then and there with seeking help from hotel management.

Sir, we planned our tour with my old aged parents and relative. We never planned the tour with a purpose for lodging complaints and hence we are not prepared for that.
Timing of temples / places are fixed. No telephones and other belongings are allowed during the darshan.
Moreover, the connectivity and network is a major issue. We did not get the sufficient time to contact you and perhaps you might not able to provide solution in time as per your track record.
To contact / approach your team telephonically is quite wastage or time and energy.
From the experience of kvr delux residency, tirupati, we learned that your executive / team is not able to provide any positive satisfactory solution at the time of actual requirement.
After completion of our tour / journey we shared / registered our problems to your executives and goibibo through telephonically and electronically. These are the service request id numbers 25561725, 25551338,
25528275, 25816534, 25817193, 25823864, 25862239, 25528332
25850678, 25415308. None of the above id have been responded from your team.

Our stay at hotel balaji inn, thanjavar is wonderful. They have provided all the facilities and the conditions of rooms are also quite admirable. We do not have any complaints / issue against hotel balaji inn, thanjavar. We never intend to favor any false or base less issue / problem.

During the stay at hotel charminar residency, chennai we have informed your executive for the room conditions / air condition / services issue. We also requested them to cancel the booking but we forced to stay at hotel charminar residency only. The same can be clarified from the recordings / conversations made with your executive.

Apart from all these, your executives have not skipped any opportunity to harash / torture mentally / physically / financially and psychologically in all respect by one or another way. From your records, you can find the how many calls have been made by the undersigned and accordingly each and every time your team has promised / assured for call back. I strongly request you kindly to share the details of call back made to me against planned / assured / promised by your team. I am sure the result is very very near to zero / nil. It is fact that your executives have just passed time with my serious issue and has done nothing fruitful in this regard. Some time the holding of call period is more than 55 to 65 minutes twice / thrice in a day. Is it efficiency? Is it seriousness?

It is very difficult to explain each and every experience in writing. I can explain verbally exactly but no opportunity has been provided me by your un-efficient team. I am not demanding any thing additional from you. I am just demoing justice for which not only me but my entire family entitled.

I hope the above are more than sufficient facts for your kind consideration and further for needful. Kindly do needful in the matter.

As said earlier, that all such things can not be explained perfectly in writing hence, you are requested please do not hesitate for further details, kindly contact on my number [protected].


[jayesh tank]
Mobile no. [protected]
[protected]@ongc.co.in
[protected]@rediffmail.com

I tried to book 3 flight ticket for kolkata-agartala route. I unable give debit card details in time so my ticket not booked but rs 28530/- is debited from my bank acconut. So plz check this amount is transferred to ibibo group gourgaon account or not. I update my bank passbook anf it show that rs 28530 transfer to ibibo group acc. If this amont is credited to

Very worst app and services its the very bad experience again after paying online in advance didn't get the proper services of queries. All hotels and services are not as per the mention in goibibo. Its very ridicules app i inform to others don't west your money and time by booking this goibibo app and website. Never expecting and good services form this company. Didn't mention any customer support mail id and even call to customer care no. Hold for 40 min still didn't get any solution for query and not even have courtesy to replay on mail as discuss on call