Ibibo Group / Goibibo Complaints & Reviews

We booked The Colonial Manek Manor, Mount Abu vide Goibibo site on 9th April with 100% payment in advance. Booking was done for 3 Deluxe rooms vide i.d No. HTLDMAMGBTHQUB9Q for 22nd Check in and 24th Check out.

While reaching to hotel, Hotel did not provided deluxe rooms as per Specifications mentioned on Goibibo site at the time of Booking. We raised complain of small rooms allocation and not cleaned -dirty bed sheet, dirty...

I booked a cab for 4 th June for which I was charged 1039 INR and I never received cab message or driver details. All I received was invoice. I am not getting option to connect with customer care to resolve my issue.

I had booked hotel leelavati shirdi, for check in on 4th June 2022. With 3 adults. On the website i was shown big deluxe AC Room with 3BEDS. I reached the hotel at 11 pm and the hotel denied check in saying they don't have any detail about the booking, after waiting for 20 mins, they finally told that they got the booking but there are no rooms available, they can only give a small room with a double bed and a matress and the room had no space for matress as well. Now it's 11 40 pm after all this, i am waiting with 2 ladies and a 2yr old kid and noone know what to do..i asked for refund to goibibo which they denied.
Booking ID HTLDNA08XY8ZA2LE
Support ticket no:[protected]

I was bus booked for 27-May-2022 delhi to manali from your site GOIBIBO but bus operator suddenly cancel the trip because vehicle has broken down and he told me bus cancel from my side so you can chat with goibibo for refund but more then 1 week passed i am not received refund amount so please look my case and take an action. please PFA for bus booking details.
Booking ID - GOBUS0AE20EDE1F

I have made a payment of Rs. 568 for ticket booking but unfortunately the ticket was not confirmed and amount was debited form my UPI id [protected]@oksbi. After that I talk to GOIBIBO customer support, they told me that I will get the refund after 7-8 working days. After few day they provided me the RRN Number form which they refund my amount but still the payment is not showing in my account. Please help me get out of the this problem.

I have booked my flight for 4th January 2022 from New Delhi to Bangkok via Abu Dhabi with Etihad Airways from Goibibo. But I have tested positive for Covid-19 on 3rd Jan and hence have to cancel my booking. I have intimated the same to the goibibo group via call as well as in the email. (Please see attachment named 'Goibibo Email Communication_20220103').

Its been six months since then and I haven't got my refund amount yet. Goibibo has very incompetently submitted my application Etihad claiming the refund on 18th May 2022 (after five long months from the date of actual cancelled ticket). Goibibo kept lying to me before then that they will refund the amount and is communicating with etihad on that. While in reality, they only bothered to raise my application when I was insisting and continuously followed up via email and call reminding them about my application.

Till date, after numerous calls and emails, I still don't know when and how much money I will be getting in my refund. The only response I am getting that my expected timeline for refund is between 12-17 June which is the same response I have been getting since past six months. there is no concrete answers neither they have assured me on the refund amount. I am in a state of complete panic whether I will be getting my refund or not. And also on how long do I still have to wait to get my refund.

My ticket cost me 107000 INR which is still pending due to Goibibo negligence. The amount of mental agony and harassment this issue is causing me along with financial difficulties I have been facing due to this need to be remedified as soon as possible.

My desirable resolution is very simple- to get back my refund amount for the cancelled ticket. I have attached all the relevant info but please let me know if you need more information/documents.

Me and my wife has booked a bus ticket from Varanasi to Delhi on 15 May 2022.
At final hour we came to know that our bus has been cancelled. When we tried to contact Goibibo there is not customer service contact. So we are at our own destiny. No reschedule of other bus facility are provided by Goibibo. No even a single call about back up service.
Then we again booked a ticket from Goibibo considering to reach delhi from Tulsi travels. The bus didn't came and beside that some other bus came and told us if you will not wanted to come we leave and then you have to find your own ways.
We had the booking till Delhi. The dropped us at Agra & from Agra they provided us a pathetic local bus till Noida.
Goibio charged us with the fare till Delhi & harassed and looted us with service and fare.
I raise the refund on the same day and mentioned my issue on Goibibo app. Beleive me how shameless they are, they have closed my query with giving me a call and till date no refund has been initiated.

I would like to know about the refund for the bus cancelled by the operater himself.sharing u the details of communication from ur side. The request has been closed.but no refund has been issued.plz.look into the matter

Dear Customer,

Your support request regarding cancellation, for your booking ID: GOBUSANDBA27E80D89, has been successfully created. Your request ID is[protected]. We are currently working on your
request and will share an update soon. You can view the details of your request here: https://go.ibi.bo/3GY0eKWhvqb

Team Goibibo

I booked a flight from Goibibo website and later they told me that I am neither unable to upgrade the flight to business class nor add additional baggage to flight. I was also not able to select the meals. They told me that it is airlines policy. GoIbibo website showed me that my flights are operated by Singapore Airlines but when I entered the details in Singapore App I found that journey from Amritsar is being operated by Scoot and journey from Singapore is being operated by Singapore airline. they displayed the incorrect information on their website and hide the truth. When I called them to seek help they simply ignored and asked me to call airlines.

I am in loss After booking my flights from GoIbibo, there is false information which is misleading, no flexibility, causing more issues

Date of phone call to GoIbibo: 3/06/2022
Date of Booking: 19/05/2022

I seek if GoIbibo can upgrade my flight to business class without any hassle.

Money was deducted booking failed they said refund in 2-3 days till now i didnot got refund amount i need my money.
There was 2 unsuccesfull booking of amount 825rs each.
Thanks

Hello Sir. Namaste.

My Name is T. Mohan. I am try to book a flight ticket from Ahmedabad to Chennai on 9 May 2022. When I booked the ticket on Goibibo Website, I am finished payment but flight ticket was not generated. but Amount Rs. 6, 767 was deducted from my Account. what happened, I dont know. Suddenly I show the flight ticket price increase. Now how can I get my refund? Please Refund my money. My flight Ticket Booking Details & Transaction Details are below:

Flight From Ahmedabad To Chennai Date On 13 June 2022
Terminal Owner Name : IBIBO GROUP PRIVATE LIMITED
Terminal ID : HDFS2I03
Date & Time : May 09, 2022 12:13 PM
Transaction No :[protected]
Amount : 6, 767
Last 4 Digit of Card : x9843
Transaction Type : PURCHASE
Channel : POS/ECOM
City : GURGAON
Location : IBIBO GROUP PRIVATE LIMITED

Hi, my Name is Pradeep Sharma ([protected]). I booked Fairfield Marriot hotel, Kolkata for 1 night (31st May to 1st June) which is clearly mentioned on the voucher but at the time of check in, i was told by Hotel Staff that your booking was for Day Use only and not for 1 Night. I shown her the Goibibo Voucher which clearly mentioned that booking is for 1 Night. Hotel staff shown me the description given below in small letters that booking includes only day use, so you should contact goibibo from you have booked.
I called Goibibo helpline and the executive (Ms Jhuma Sengupta Saha) checked that yes booking is for 1 Night so allow her little time to speak at hotel for the resolution, she confirmed me for the call back in half hoiur but i did not get any call. I called again after 2 hours then i was told to follow the link sent in text message to get update on the complaint. After some time your app shown that query has been resolved. On 1st June morning i again called at Goibibo to know how they have resolved the query and the executive of goibibo (Sukanya Dey) told me that my booking is for day use only. I asked her then why 1 Night has mentioned on the voucher for which she was not having an answer, she just repeat her statement that booking was for day use only and finally i had to pay extra Rs 1032 to the hotel .

I am really shocked of this incidence as if it can happen with an old & loyal customer then it can happen with anyone. I will share this incidence to all my circle and will ensure that none of them use this app further.

I booked a hotel for 3nights through goibibo from 1stjun to 4th jun in pune..
Hotel name is collection o 23397
Butterfly hospitality.
Hotel denied me check in...i called goibibo customer care numerous time...every time they asked me to wait for 45 min...i tried for atleast 3hours...that is why i am complaing through this forum..this os the second time i am facing this problem...because of goibibo mis-management i have to qaste my entire working day...since i am stick and cannot leave for work

Booking ID HTLDVANLL3QATUQB got automatically cancelled with a message that i have cancelled and no refund. There is not a single number through which I can get in touch with customer care, every call is menu option call and we cannot speak with any person to discuss our pain. How it got cancelled and why should I suffer when there is no one to answer. I tried getting in touch with goibibo but all in vain. My mobile no [protected]

Goibibo app is not working please update My ticket pnr number...

My refund not received my app nd Bank account plz provided by my account

I booked Hyderabad Nagpur bus ticket on 28.04.2022 through GOIBIBO.
But As GOIBIBO showed, transaction failed and ticket was not confirmed, but amount of Rs2050 deducted from bank account.

As I was in urgency, I again booked same ticket, transaction successful and amount of Rs 2050 again deducted.
I haven't received refund of amount of Rs2050 yet.
Please resolve and help for refund.
Thanks n regards,
Avinash Nimbalkar

I had complained for a voucher refund on 15 December 2021. It has been 6 months and they still haven't refunded my money. When I ask them, they say please wait for 7-10 days(They say this everytime I ask them)

Booking Id - HTLDVANDK9JZRXU5
I cancelled this booking on 19/05/22 and requested the amount of 28, 448 to be transferred to my goibibo wallet (you promised this to be done instantly). Its been 12 days and still no resolution! All i am getting is wait for 24-48 hours but then no communication after that

Hi Partner,
My name is Agnihotra Goutam and I have been associated with GoIbibo for 7-8 years or more.

1) I had booked ticket for 2 adults and a child for Mumbai from Bhubaneswar on 20th May with PNR number- J466Z, E Ticket numbers 098-[protected], 098-[protected] and 098-[protected] with seat 8A, 8B and 8C (made payment for 2 seats as well)
2) After that, I rescheduled the flight through Air India for date 28.0.2022 and paid the rescheduling charges accordingly.
3) Yesterday night around 10pm, I called Go-Ibibo customer care and due to some unavoidable circumstances (family health issue, I requested further rescheduling for 8th of June. I came in touch with Mr. Harshit Manral from the Ibibo team and paid an amount of Rs.7200 for rescheduling charges. Payment process completed successfully and I was being promised that within 2-6 hours, I will get the revised ticket from Go-Ibibo
4) Today evening around 7pm, I got a call from Harshit (Go-Ibibo team) and got to know that the ticket process has been rejected by the Airline because the first rescheduling was done by Airline whereas 2nd rescheduling was done by Go-Ibibo and hence ticket can not be issued. By that time, the flight departure was completed.
5) Now I am being told that I will get the refund only for Rs.7200 and ticket can't be issued.

The point is, I am nowhere responsible for this whole mess up. If a ticket can't be issued by Go-Ibibo then in the 1st instance rescheduling process should not have been completed. I should have been clearly told by the Go-Ibibo team that this rescheduling was not possible and revised tickets can't be issued. In that case, I could have attended today's flight and it would not be a miss or No-Show from my side.

Go-Ibibo must have the knowledge well in advance that Re-scheduling and revised ticket generation is possible from their end or not.

My total ticket charge is Rs.39446 (Original ticket charges was Rs.25346 plus Rs.6900-1st Rescheduling charge plus Rs7200 -2nd Rescheduling charges). This is a huge amount and Repayment of simply Rs.7200 will not solve my problem. I am nowhere in a position to forgo this huge amount when I am at no fault, and I was being kept in the dark till today late evening.

I would not mince any words here, need a quick and urgent resolution of this. Either issuing of tickets or refund of the complete amount of Rs.39446 is expected, so that any further escalation or any legal course can be avoided.

Looking for urgent resolution on this as a preferred partner and customer.

Regards,
Agnihotra Goutam,
[protected]