Ibibo Group / Goibibo Complaints & Reviews

Dear GOIBIBO Team,

I am writing this email with deep desperation. Kindly note that I booked 4 tickets via GOIBIBO on 31st of October 2021 with PNR number T5OOFT, attached booking receipt and Itinerary. On 28th of January 2022, I had to cancel 2 tickets of (Mr.Santosh Kumar & Mrs.Ruby) out of 4 tickets and the request was raised via GOIBIBO and I received the cancellation confirmation regarding the same from GOIBIBO about the 2 tickets of (Mr.Santosh Kumar & Mrs.Ruby) and also the revised itinerary was sent to me by AIRINDIA on 28th January 2022, that displayed the details of 2 active passengers (Mrs. Amrutha & Mstr.Daivik) clearly.

On 5th of February 2022, when we were were about to check in the luggage and get the boarding pass at the airport, we were told by the checkin crew that the tickets of (Mrs. Amrutha & Mstr.Daivik) are invalid in this PNR and all the tickets had been cancelled, which was quite shocking to us. Though I tried to contact the customer support call-center, unfortunately didn't get connected.

As we could not postpone our travel and had to reach UAE on 5th of Feb, we had to book 2 tickets for Mrs.Amrutha & Mstr.Daivik on the same day(5th of Feb) from the airport with PNR number: ONEXQG which costed me INR 48322 as the tickets were booked just few hours before the boarding.

I need to know the reason why the whole ticket (T5OOFT) of 4 members got cancelled when I have not requested or initiated the cancellation. Just because of the carelessness and inefficiency of your system, I had to pay additional ticket fare. I would request you to reimburse the ticket fare amount of INR 48322 to my account as I was not supposed to take 2 additional tickets when the flight was about to be boarded.

Kindly do the needful at the earliest.

Thanks and regards,

Anoop Sathiapal
+[protected]

On 17th April 2022, we have booked a ticket from Anand Vihar to Muzaffarpur.

the amount debited and the ticket also generated in which vehicle not mentioned, after that we have approached the bus operator by no. given in ticket he picked the call and asked the ticket through whatsapp and after that he told me bus is cancelled . and kept their phone switched off.

i have called so many times on goibibo and compaint raised throgh app

goibibo still not replied my calls or complained and bus operator no. continuiosly swithced off .

kindly register the complain agaisnt goibibo

I tried to call multiple times, and reach out to the portal for chat support, but didn't get a response.

Issue: I was booking a flight from GOP to BLR. After making the payment, the amount got deducted from my account but the booking failed.

GOIBIBO Ref ID - GOFLDMT156C[protected]
Amount Debited : 16, 112 INR

I wanted to raise complaint, but didn't get any support from goibibo website. I want to my refund back as soon as possible. I wanted to raise complain but goibibo website and customer care is so pathetic that I am unable to raise it.

Please help or I have to take legal action.

I am Unable to web checkin and upgrade baggage allowance. Tried contacting customer care, extremely rude and unprofessional behaviour. Need urgent help.

My fb account has been locked n my email is [protected]@ibibo.com. now I can not access my account. I have to need a code to unlock my fb account. Plz solve my problem. To contact me on [protected]@gmail.com

We have done the booking from Allahabad to Delhi on dated 21 march 22 . but bus operator canceled my booking . but till date my money not returned

PNR47Y26P97
SHREE SAROJ TRAVELS VERY POOR SERVICE

ABHISHEK SINGH
[protected]

I had did a transaction of Rs 16512/- on 10 Apr 22, the reg number of Goibibo is [protected], the amount is debited from my account, but the booking isn't confirmed, I need the tickets issue or refund my money now.

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued for Myself, my husband and my 2 children (4 years old).

https://www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD[protected]

The Ticket clearly states TG 2253 from BKK-- KBV on 9th April, 12:05 hrs and return TG2254 KBV--BKK on 17th April 14:05 Hrs

Needless to say that we were heart broken more so my two 4 year old children when we were escorted outside of the Airport for no fault of ours!!

When we tried contacting GoIbibo, we were told that the ticket is non-refundable so we cant get our money back. I will like to raise a complaint against GoIbibo.com for forgery as for a regular service class people like us who were planning/saving for this trip, took holidays from office, paid for cab for to-fro from Airport, Made reservation in Hotels in Krabi basis our ticket reservation- 'We lost money everywhere just because our flights got confirmed which apparently is non-operational'.

Simply put, we were sold an item on their website that does not exist. Basis our flight purchase, we made reservation Hotel in Krabi which is non refundable as well. So, we lost all the money on Flights+Hotel which we could not avail.

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued for Myself, my husband and my 2 children (4 years old).

https://www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD[protected]

The Ticket clearly states TG 2253 from BKK-- KBV on 9th April, 12:05 hrs and return TG2254 KBV--BKK on 17th April 14:05 Hrs

Needless to say that we were heart broken more so my two 4 year old children when we were escorted outside of the Airport for no fault of ours!!

When we tried contacting GoIbibo, we were told that the ticket is non-refundable so we cant get our money back. I will like to raise a complaint against GoIbibo.com for forgery as for a regular service class people like us who were planning/saving for this trip, took holidays from office, paid for cab for to-fro from Airport, Made reservation in Hotels in Krabi basis our ticket reservation- 'We lost money everywhere just because our flights got confirmed which apparently is non-operational'.

Simply put, we were sold an item on their website that does not exist. Basis our flight purchase, we made reservation Hotel in Krabi which is non refundable as well. So, we lost all the money on Flights+Hotel which we could not avail.

Please issue us our FULL REFUND and possible compensation for the amount we lost on our Hotel bookings.

I would like to start my note expressing my disappointment that we had to face yesterday 8th April'22 when we were denied boarding the flight TG-316 because the Flight from BKK--KBV was not operational.

I had paid in full non-refundable tickets of INR 1, 52, 374 on 4th April to a flight itenary that Goibibo.com is showing. Please find the link below that shows our reservation. Also, attaching the e-tickets issued for Myself, my husband and my 2 children (4 years old).

https://www.goibibo.com/mysupport/Flight/?bookingId=GOFLIMTD[protected]

The Ticket clearly states TG 2253 from BKK-- KBV on 9th April, 12:05 hrs and return TG2254 KBV--BKK on 17th April 14:05 Hrs

Needless to say that we were heart broken more so my two 4 year old children when we were escorted outside of the Airport for no fault of ours!!

When we tried contacting GoIbibo, we were told that the ticket is non-refundable so we cant get our money back. I will like to raise a complaint against GoIbibo.com for forgery as for a regular service class people like us who were planning/saving for this trip, took holidays from office, paid for cab for to-fro from Airport, Made reservation in Hotels in Krabi basis our ticket reservation- 'We lost money everywhere just because our flights got confirmed which apparently is non-operational'.

Simply put, we were sold an item on their website that does not exist. Basis our flight purchase, we made reservation Hotel in Krabi which is non refundable as well. So, we lost all the money on Flights+Hotel which we could not avail.

Booked 2 tickets for 30.3.22 and 6.4.22 for ahd to delhi as under details

Ticket number (TIN): 47CTT5AM
From: Ahmedabad
To: Delhi
Ticket number (TIN): 47CCA4KA

I have emailed and called customer care 50 times and registered complaint also for to cancel my booking as bus operator is unethical rude arrogant and unprofessional

I could not travel as he alloted my seat to another person and he told this person will drop down on next station

When I dropped down from bus he continuously called me which I did not answered as bus operator shouted and insulted and it was unsafe for me to travel with another unknown person on my booked seat

You people are cheater as I called to customer care but no help

Refund me both ticket money to my debit card

We never ever use your site

Satish baranada

I have paid 1441 for a hotel on 7 apr 22, at 10:24 pm, through upi i.e axis bank BHIM upi. And amount is debited from my bank but goibibo app kept the loading interface and then marked it as booking failed. They said wait for 30 mins for getting refund but its been an hour now haven’t got any refund.
Tried calling customer care but the robot doesn’t connects to customer care EVER!
Raised a ticket but no resolution. KINDLY REFUND ME MY MONEY! Booking ID - HTLDSAMYB9QMMWB6

Hi Team,
We have cancelled our flight tickets prior to one month still cancellation fee is charged too much, requesting to reduce my cancellation charges, you are almost charging 31000 of 41000 total travel fees which is way huge amount for me, please reduce my cancellation fee.

I have booked the ticket for Edinburgh from mumbai on 19th jan 2022 but my rtpcr test came positive due to which i immediatley created cancel/open ticket request on application as i couldn't travel at that time.After connecting numerous times with mail, telephone, social media like twitter.i was told i will get refund in march by thier customer care executive jaya, same thing was told to me by devender on twitter but its april i have not been contacted by team and no solution or refund update is provided.
i had booked 2 tickets and needed to be canceled both as pnr was same.
i was assured to get refund mid march with deduction of cancelation charges but no response or update has been given .
Reference No.[protected]
i am in deep trouble as my lakhs of rupees are stuck with them for last 3 months.
thanks Anik Patni

I did a transaction on 28 feb 2022 through Policy Bazaar site. I tried multiple times and amount deducted twice.
Amount: 1098 and 1433.

Transaction Name: ePay to: IBIBO WEB PVT LTD/[protected]

You are real cheater
I booked 2 tickets bus
I tried 200 times calling customer care they auto reply and shut off without talk to me
So rascal you people are that if we experience bad during first travel by bus and if we don't want to travel again by same operator
I insisted to cancel and refund same day of booking
I told to talk to senior but customer care illetaerate ideot man woman did not cancelled and did not refunded
My money they cheated
I request government to keep BAN on goibibo

My 1st booking was of 30.3.22 bus ahd to delhi
Which was very bad experience and I got down from bus on the way
2nd ticket booked with same operator but as first experience is ver my bad we want to cancel booking and tried too much

But you cheater are real

Satish baranda

My credit card transaction is process

Need to access my fb, and for that i need to have ibibo mail access, which i dont have, as i have forgot the password, and when

I need to access my fb, and for that i need to have ibibo mail access, which i dont have, as i have forgot the password, and when i reset the password it doesnt work, kindly help.

Below are the detail.

email: [protected]@ibibo.com

After trying thrice on[protected] for over 2 hours.

I had booked 5 train tickets for Himalayan Queen for 15/04/2022. Although the payment went through from my end successfully, the booking failed. I can share more information if I get some leads on the same.

I need to get a refund back for my tickets booked.

Please help me.

Thank you