Ibibo Group / Goibibo Complaints & Reviews

Address: Gurugram, Haryana , India

My refund of ₹432 has not been credited to my UPI account till now. In screenshot, refund was processed on Feb 07 2022, but still refund is pending.

Please help.

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Address: Addsoft Technologies Private Limited, 647/2219, Nuapatna, Telengapentha, Cuttack

Dear Sir,

In continuation to our trail mail I just want to draw your attention to the fact that on 13th November we booked a flight ticket boarding from BBI to Bangalore
payment transaction details mentioned below, the ticket had not been generated whereas the amount deducted for the same. In relation to this we had tried to contact your customer care but we've not getting any such hopeful response from their end.

Transaction details:

13-Nov[protected]Nov-2021) TO TRANSFER 17, 258.00

Henceforth kindly look into the matter and refund to us at the earliest as well as acknowledge the same.

With Regards
Jugal

Mar 2, 2022

Complaint marked as Resolved

Dear Sir, Please go through my entire mail correspondence, from the beginning of the mail to up till now no single response we received from them.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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A

addsoft

from Cuttack, Odisha

Mar 2, 2022

Addsoft Support
Sat, Jan 22, 10:48 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, ceo, noreply, Ashish

Reminder - 4

Dear Sir,

Kindly look into the matter and reimburse the money at the earliest

Addsoft Support
Mon, Jan 24, 11:00 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, ceo, noreply, Ashish

Reminder - 5

Dear Sir,

It is a gentle reminder kindly look into the matter

Ashish Mohapatra
Mon, Jan 24, 11:05 AM
to grievanceofficer, mydesk-service, ceo, support, me, servicesupport, travel, noreply

Reminder-5

Addsoft Support
Tue, Jan 25, 11:14 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 6

Dear Sir,

Please look into the matter again I urge you.

Addsoft Support
Thu, Jan 27, 11:45 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 7

Dear Sir,

Once again I request you to look into this matter

Addsoft Support
Fri, Jan 28, 10:54 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 8

Dear Sir,

Kindly have a look and reimburse the amount at the earliest.

Thanks
Jugal

Addsoft Support
Sat, Jan 29, 6:00 PM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 9

Dear Sir,

Kindly look into the matter at the earliest.

Addsoft Support
Mon, Jan 31, 10:37 AM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 10

Addsoft Support
Tue, Feb 1, 10:46 AM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 11

Addsoft Support
Wed, Feb 2, 1:01 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 12

Addsoft Support
Thu, Feb 3, 10:58 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 13

Addsoft Support
Fri, Feb 4, 10:55 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 14

Dear Sir,

Again it is a gentle reminder please look into the matter

Addsoft Support
Sat, Feb 5, 11:01 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 15

Dear Sir,

Please do the needful

Addsoft Support
Mon, Feb 7, 11:01 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 16

Dear Sir,

Please do the needful at the earliest

Addsoft Support
Wed, Feb 9, 11:19 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 17

Addsoft Support
Thu, Feb 10, 11:03 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 18

Dear Sir,

Again it is my humble request kindly respond our mail

Addsoft Support
Fri, Feb 11, 12:26 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 19
...

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Addsoft Support
Sat, Feb 12, 10:48 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 20

Dear Sir,

Again and again I am addressing this issue to you but I am not getting any single response from your end.
Kindly pass on it to the concerned people/person or department at the earliest.
...

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Addsoft Support
Mon, Feb 14, 11:23 AM
to [protected]@makemytrip.com, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 21

Dear Sir,

Once again I am addressing this issue, kindly pass on it to the concerned people/person or department at the earliest
...

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Addsoft Support
Tue, Feb 15, 11:05 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 22

Dear Sir,

Kindly look into the matter

...

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Addsoft Support
Wed, Feb 16, 12:30 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 23

Dear Sir,

Kindly look into the matter it is urgent

Thanks
Jugal
...

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Addsoft Support
Thu, Feb 17, 10:59 AM (13 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 24
...

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Addsoft Support
Fri, Feb 18, 11:33 AM (12 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 25

Dear Sir,

We raised the issue of reimbursement to almost all of your service and support along with your grievance redressal team,
till yet no response from any of your department or individual to us is so unprofessional.

Kindly pass on to the concern responsible department and acknowledge
...

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Ashish Mohapatra
Fri, Feb 18, 11:37 AM (12 days ago)
to me, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness

Reminder - 25

...

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Addsoft Support
Sat, Feb 19, 11:04 AM (11 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 26
...

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Addsoft Support
Mon, Feb 21, 11:04 AM (9 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 27

Dear Sir,

Again it is a gentle reminder kindly do the needful at the earliest
...

[Message clipped] View entire message

Addsoft Support
Tue, Feb 22, 11:25 AM (8 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 28

Dear Sir,

Kindly do the needful
...

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Addsoft Support
Wed, Feb 23, 11:35 AM (7 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 29
...

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Addsoft Support
Thu, Feb 24, 11:17 AM (6 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 30

Dear Sir,

Once again I just want to draw to your kind self please go through the entire mail and please don't procrast to resolve this issue.
...

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Addsoft Support
Fri, Feb 25, 11:11 AM (5 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 31

Dear Sir,

Kindly do us a favor and have a look at the mail correspondence.
...

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Addsoft Support
Sat, Feb 26, 10:47 AM (4 days ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 32
...

[Message clipped] View entire message

Addsoft Support
Mon, Feb 28, 11:03 AM (2 days ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 33
...

[Message clipped] View entire message

Addsoft Support
Tue, Mar 1, 10:54 AM (1 day ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 34

Kindly do the necessary action and reimburse

Thanks
Jugal

Addsoft Support
11:01 AM (4 hours ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 35

Dear Sir,

Kindly do the needful

Thanks
Jugal

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Hello, This incident was on 22 Feb 2022
Address: [protected]@icici-ICIC[protected]-Payment from Phone
Transaction Id:[protected]
I've tried to book a hotel using the UPI payment option through goibibo app.
The first time tried with UPI and it does not confirm the booking, but the amount was debited from my bank account. So total 1344 rupee got debited from account.
Then Second tried with the internet banking and the payment getting confirmed along with hotel Booking
The failed amount didn't received after 3 days. I didn't find option to raise complain on their site nor direct option on their IVR to talk to Customer Care

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Bangalore

Website: Goibibo

As on 26 October 2021 I was booking the flight ticket and I made the payment of RS-5763 to upi id but unfortunately I didn't receive the ticket, I complained regarding this but till I now I did not received my refund amount,
I hope this will reach to concerned department to fix my issue. Very poor customer service

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Website: Goibibo

Hotel stay at Madurai Marriot cancelled on Jan 31st. Refund amount of 25958 was due by February 14th. Since then I've been calling their customer care number almost every 2 days.. I've had to send them my account statement twice.. every time they keep telling me to wait for some more time.

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Bad stinky uncleaned un hygenic room provided. no customer care e mail .

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There is no option to delete goibibo account.
The contact email [protected]@go-mmt.com mentioned on the site is not useful. No response received even after dropping several mails....

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In nov 2022 i booked a bus from delhi to jammu but got it cancelled due to some reason. The PNR was C6ZR2BSV. The app shows the refund is credited in my account but i have not received any money in my account. Its been over 2 months now and i havent received even a single rupee. Kindly resolve this asap.

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This is regarding the transaction dated Feb 16 with Goibibo UPI payment of Rs 21001 for flight booking. Amount is deducted from source but the transaction failed at Goibibo and booking is not confirmed from there end. Checking it's already 72 hours and have not received a refund yet for the amount Rs 21001 . Trying to reach the customer care is going unanswered. Kindly initiate Refund of amount Rs. 21001 that is deducted through UPI Payment.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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G

gv123

Feb 22, 2022

I tried reaching on contacts provided but so far all the efforts are useless[protected],[protected] or[protected] . If these are not working provide contact whom we can reach and get the issue resolved.

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I booked a bus ticket from Jodhpur to Udaipur on 13th Feb 2022. The ticket amount of Rs. 815.75 was deducted from my account, however, the booking was not confirmed by the authorities (screenshot attached). I tried reaching out to the concerned authorities, but no email ID has been provided. Moreover, the booking is not displayed in the 'my trips/bookings' section, and on calling the listed contact number, an automatic response is generated with no option for addressing my grievance or talking to an agent.

+1 photos

Feb 26, 2022

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Feb 23, 2022

Updated by Abhi264 It's been 10 days and I still have not received any response from the service provider. Neither is their customer complaint system active for the aforementioned issue nor is there any designated team/email to reach out to. It's the worst service.

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I have made booking of a connected flight on Goibibo site. No once of the flight is canclled by airline. I am trying to reach to Goibibo support to undertsand what can be alternate arrangement but there is not way to contact them, there is no customer support at all. This is very pathetic and highly unacceptable behavior of this company. I need resolution on this issue Immediately. How can I travel otherwise ?? this has paralyzed my travel now.

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Website: www.goibibo.com

Hi sir/ma'am,

I have booked ticket from goibibo website to travel from coimbatore to thiruchendur on[protected]. The journey was on[protected]. Number of tickets are 2 and total amount is Rs.1106. The amount was debited from my account however the ticket was not booked and the goibibo doesn't provide any customer helpline number or mailid to complain about this. Please help me to get my money back. I have the proof of payment.

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Website: www.goibibo.com

Never buy flight ticket from them. 100% refund was offered based on RTPCR positive result. They rejected my claim without any reason and not responding to emails now. Looks like we have to approach consumer court to get my money back. Kindly avoid goibibo to save your hard earned money from this looters.

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I am arbaz hussain i made a payment of 10348rs from paytm payment bank on[protected] with reference id[protected] at 09:33 pm ([protected]@paytm) for flight ticket on 17th feb i want to book ticket and i want refund in my bank or in goibibo wallet itself because i have to book ticket and go to pune i cant wait for 5-6 working days for refund which i have read on google it takes, because there is no customer care support not even a single number of Goibibo is working and no official help desk mail support.Please kindly look into this it’s my hard working money I want my refund at any cost.goibibo is harassing me mentally each and everyday not expected this kind of behaviour from goibibo.

yours faithfully,
arbaz hussain
[protected] reference id.
[protected]@paytm.
[protected] booking made by this number.

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On 9th of February 2022 I was doing flight booking between Ahmedabad to Jammu Round Trip.

I was doing payment using Internet banking but my booking got failed. Rs.7540 got debited from my account.

I have contact Payu for help and they have responded as below:-

Your transaction with the PayU ID: [protected] has been successfully processed. We request to contact the merchant www.goibibo.com regarding order/services or refund details against the transaction.

As per our records, the transaction identifier is:[protected].

Transaction I'd is - INB/[protected].PAYU.IN.

Kindly refund my money back. Booking confirmation is not done and It is not showing in my trips as well in goibibo account. I have no other option to contact as well to customer care of Goibibo.

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I have booked my flight in May 2020 from Mumbai to chennai which got cancelled and I recieved a credit shell from goibibo.Later now on 9th feb 2022, I was trying to book a ticket for me from Delhi to Mumbai for 22nd Feb 2022 evening flight, but I was not able to use credit shell amount.I contacted customer executive named Vickey Aithani who was helping me with my booking.He asked me for the details of flight that was to be booked and I mailed him the details in the format he asked for. Later he sent me the link for the payment of difference amount of the ticket and I paid Rs 134/- via that link.He told me that he will update backend team and I will recieve the ticket within 6 hours.I recieved a ticket next morning but eventually he booked a wrong ticket for me.I had requested an evening 06:25pm flight and he booked the morning 06:20am flight on 13th feb 2022.Since then I am continuously contacting goibibo but not getting any kind of help for the mistake done from your side

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I booked hotel from goibibo on 13th feb and booking is not confirmed but the amount is deducated from my account and i said customer care but they tell me my refund is get back in my ac in 72 hour and its 42 hours i am still waiting for my refund, and when i call customer care tgey didnt give any response, plz give me my refund plz

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Address: Banglore

I am writing this regarding the issue which i am facing with goibibo,
so i was booking the flight ticket from portblair to new delhi ( connecting flight) on 11, 02, 2022 around 11 pm for 13/03/2022 on goibibo portal, i completed the details part and then i proceeded for the payment option and i paid through paytm( upi reference no[protected], amount paid was Rs.13, 641 at 11.22 pm after that i waited for the confirmation but there was no updation regarding my booking anywhere either on portal, sms or mail.

As explained my first concern is whether my flight is booked or not since it was an emergency matter and need prompt response regarding the same.

Since i was very excited regarding the goibibo offers and ease o[censored]se and services as heard from others but in reality what i have faced is the worst experience in my life and there is no valid contact details where i can contact with customer care and discuss my issue to find the resolution for this.

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Sir, I had cancelled my reservation on 20 Dec 2021 and I was told the money would be refunded by 30th December. On app it shows the money has been refunded but it doesn't show in my UPI account. The money has not been received. Help please

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Address: Raipur

@goibibo i have cancelled my hotel booking, still refund has not been credited.
Kindly initiate and help me get my refund ASAP. Upi gateway.
₹402

Details are as follows :

✓ BOOKING ID : HTADNAKMJXT5MUBR11

✓ Approval id are as follows :

A[protected]
A[protected]

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 28

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