Ibibo Group / Goibibo Complaints & Reviews

On 21 I booked the tickets from Nagpur to Pune, My amount was deducted but tickets was failed, Its almost 2 week gone and I didnte received my refundable amount

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: ibibo Group Pvt. Ltd, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengalur, Karnataka 560008.

MTicket Route: Bangalore to Nagercoil
Ticket No: TR[protected]
Primary Passenger: Beslin Jones (29, MALE)
PNR: 17515 Trip Code: 77
Travels: AAHHAA TOURIST
Departure: 01:05 AM Mar 5, 2022
Seat Numbers: U3W
Boarding point: Electronic city Toll gate

Kindly share GST invoice.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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I made a booking for the stay on 22nd February 2022 in Goibibo, I made the booking through phone pay of Rs 3036. The money was debited but the booking was not confirmed. I raised a complaint to customer care on the same day but they're simply telling me that my issue is escalated to the concerned team and they are working on it. Every time I speak to them they simply ask me to wait for 48hrs more. It's been the same for the past 10days and still, my money isn't refunded. And there is no update on my issue.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Subhedar ramji nagar ,Latur

Website: goibibo

Booking details is not shown yet. Payment is deducted

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Address: Gurugram

Date :[protected]
Invoice No: G06BS22I00579074
Booking ID: GOBUSANDED319FFC42
Description:
I have booked bus from Shiridi to Hyderabad on 22nd Jan 2022 (Orange Tours and Travels). The bus was cancelled and refund was provided from the Bus Management to GoIbibo Group, but the refund was not provided from GoIbibo group to me. I have raised a complaint with them but they have closed it without any refund.
Desirable Resolution: Refund

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Address: changlang

During flight booking from Goibibo Website, an amount of 6157 has been debited but ticket not booked. It was also not show on your dashboard.
Please refund the money

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I was trying to book flight tickets on 25th feb 22 and for that I made a payment on website through google pay upi. money got deducted but no sign of confirmation on the website.
I called goibibo customer care but they told to wait and check but still no money is credited to my account.
Also I can’t even reach to customer care now there is no option to talk to customer care operator as no booking is present on my number.
13780 rupees were debited for the flight tickets.
Please get my money back and stop this fraud or improve your services.

+1 photos

Mar 5, 2022

Complaint marked as Resolved

Amount got credited to my account

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Gurgaon, India

I had booked a stay at OYO 65238 Hotel Crystal Stay, Bhubaneshwar for 3 nights from 26 Feb – 2 Mar22 thru’ GoIbibo on 12/2/22 [ GoIbibo ID HTLDVAKW2H5ARDXB, PNR [protected] ], by paying full advance payment of Rs. 5693/-.
When I reported to the property on 26th FEb'22, after much searching around [ wrong Google Map location, plus local residents not aware of any such hotel] around 1300 Hrs on 26/2/22, with family and luggages in toe, the boy at Reception did acknowledge the booking but refused to let us check-in for want of a negative RTPCR Report. We agreed to show him double vaccination reports, and assured to get the RTPCR by next day after giving the sample, but the reception boy refused. Neither he agreed to provide the Owner’s contact Details, nor bothered to check up with Go Ibibo which had done the booking.

Feeling helpless, I could only contact the OYO Customer Care No. at[protected] [ which was provided on the Booking Confirmation document from GoIbibo) at about 13:06 Hrs and the lady on the other side kept the line on hold for about 10 min – ostensibly for talking with the Owner, and then declared that check-in at the same hotel was not possible. Despite my repeated requests for allowing check-in with double vaccination report with physical checks for fever & symptoms, after having reported there with my wife & daughter with several luggages [ for my daughter’s hostel admission], no solutions emerged even after speaking on OYO helpline for about 15 min. The attending lady also refused to offer any refund either, and told me to take up with GoIbibo which took the booking in first place.
Since I was getting delayed for admission reporting schedule of my daughter, I had to walk out literally with family and all luggages.
As Hotel refused to allow me check-in, despite accepting full advance payment, requested GoIbibo to refund me the full amount. As a matter of fact, refusing entry due to lack of negative RTPCR report is only a sham for cheating hapless customers who pays in advance but are not informed adequately for such tests – incidentally, neither airlines, nor reputed hotels or any public institutions are insisting presently for negative RTPCR report.
The fact that OYO Hotel Bookings do not share any Hotel Contact Details, which only gives OYO Hotels general contact no., it is extremely difficult for customers to contact the particular hotels in advance either to confirm the booking or to know the locations exactly [often wrong locations marked in Google Maps ].
Interestingly, my compaint email to [protected]@oyorooms.com [ which was on Booking Confirmation document] had also bounced subsequently - which proves the sham business that these people are into.
I therefore demand an unconditional apology from both GoIbibo & OYO for the gross harassment meted out to me & my family, and immediate issual of FULL REFUND of amount paid [ Rs. 5693] for the hotel stay.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Banaglore

I tried to book an international flight for del-vte route. My money, of amount 48732:00, got deducted from bank account at[protected]:46 at INB/[protected]/PAYU.IN but my booking was not cofirmed. I need to book ticket again. I cannot book the ticket again until money get refunded back to my account. I tried to contact goibibo and PAYU but no luck yet. Please resolve this as soon as possible.

Mar 2, 2022

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: borgaon, satara, Maharashtra, Near police station, Taluka satara

This is Akshay Lokhande, I have booked a flight for 2nd March 2022 at 5 A.M. for me and my wife, also I got the ticket.
My Real ticket details are
1. Pradnya Sambhaji Koli.
2. Akshay Rajaram Lokhande
Go First G8-461
Seat number 20A 20B

PNR Number is M8G93J

But now they generated a different ticket and shared it with me which is not mine. Its byname Shubham and Shradha.

They took my money but tried to hide their mistakes.
I want a boarding pass as early as possible to travel, Only 35 hours remain to fly now. GOibibo is not responding yet.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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I have made this request to your company for refund as the money was
refunded by the airline and was lying as go ibibo cash, I could not
get any reply after this confirmation email and money has also not
reached the account.

While I have read several complaints on the social medial about the
fraudulent refusals and non responses from go ibibo, I have now
started expeineced first hand this time, There are no email ID's or
proper communication channels
and the call center is just raising the hands saying they are from MMT
only for booking (which is cheating another customer)

As a senior citizen, I will now raise this request through courts for
a possible class action law suit on behalf of thousands onf people
fooled by your company unliess I get the refund. I wil make sure this
company details along with
people who are cheated is listed in all social media and possble news
forums for this cheating business

I would like to remind you of the supreme court order and would be
spending even more than my cost to take your company to court if
required,

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Gurugram, Haryana , India

My refund of ₹432 has not been credited to my UPI account till now. In screenshot, refund was processed on Feb 07 2022, but still refund is pending.

Please help.

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Address: Addsoft Technologies Private Limited, 647/2219, Nuapatna, Telengapentha, Cuttack

Dear Sir,

In continuation to our trail mail I just want to draw your attention to the fact that on 13th November we booked a flight ticket boarding from BBI to Bangalore
payment transaction details mentioned below, the ticket had not been generated whereas the amount deducted for the same. In relation to this we had tried to contact your customer care but we've not getting any such hopeful response from their end.

Transaction details:

13-Nov[protected]Nov-2021) TO TRANSFER 17, 258.00

Henceforth kindly look into the matter and refund to us at the earliest as well as acknowledge the same.

With Regards
Jugal

Mar 2, 2022

Complaint marked as Resolved

Dear Sir, Please go through my entire mail correspondence, from the beginning of the mail to up till now no single response we received from them.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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A

addsoft

from Cuttack, Odisha

Mar 2, 2022

Addsoft Support
Sat, Jan 22, 10:48 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, ceo, noreply, Ashish

Reminder - 4

Dear Sir,

Kindly look into the matter and reimburse the money at the earliest

Addsoft Support
Mon, Jan 24, 11:00 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, ceo, noreply, Ashish

Reminder - 5

Dear Sir,

It is a gentle reminder kindly look into the matter

Ashish Mohapatra
Mon, Jan 24, 11:05 AM
to grievanceofficer, mydesk-service, ceo, support, me, servicesupport, travel, noreply

Reminder-5

Addsoft Support
Tue, Jan 25, 11:14 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 6

Dear Sir,

Please look into the matter again I urge you.

Addsoft Support
Thu, Jan 27, 11:45 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 7

Dear Sir,

Once again I request you to look into this matter

Addsoft Support
Fri, Jan 28, 10:54 AM
to mydesk-service, grievanceofficer, support, servicesupport, travel, noreply, Ashish

Reminder - 8

Dear Sir,

Kindly have a look and reimburse the amount at the earliest.

Thanks
Jugal

Addsoft Support
Sat, Jan 29, 6:00 PM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 9

Dear Sir,

Kindly look into the matter at the earliest.

Addsoft Support
Mon, Jan 31, 10:37 AM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 10

Addsoft Support
Tue, Feb 1, 10:46 AM
to grievanceofficer, support, servicesupport, travel, mydesk-service, noreply, Ashish

Reminder - 11

Addsoft Support
Wed, Feb 2, 1:01 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 12

Addsoft Support
Thu, Feb 3, 10:58 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 13

Addsoft Support
Fri, Feb 4, 10:55 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 14

Dear Sir,

Again it is a gentle reminder please look into the matter

Addsoft Support
Sat, Feb 5, 11:01 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 15

Dear Sir,

Please do the needful

Addsoft Support
Mon, Feb 7, 11:01 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 16

Dear Sir,

Please do the needful at the earliest

Addsoft Support
Wed, Feb 9, 11:19 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 17

Addsoft Support
Thu, Feb 10, 11:03 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 18

Dear Sir,

Again it is my humble request kindly respond our mail

Addsoft Support
Fri, Feb 11, 12:26 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 19
...

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Addsoft Support
Sat, Feb 12, 10:48 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 20

Dear Sir,

Again and again I am addressing this issue to you but I am not getting any single response from your end.
Kindly pass on it to the concerned people/person or department at the earliest.
...

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Addsoft Support
Mon, Feb 14, 11:23 AM
to [protected]@makemytrip.com, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 21

Dear Sir,

Once again I am addressing this issue, kindly pass on it to the concerned people/person or department at the earliest
...

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Addsoft Support
Tue, Feb 15, 11:05 AM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 22

Dear Sir,

Kindly look into the matter

...

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Addsoft Support
Wed, Feb 16, 12:30 PM
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 23

Dear Sir,

Kindly look into the matter it is urgent

Thanks
Jugal
...

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Addsoft Support
Thu, Feb 17, 10:59 AM (13 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 24
...

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Addsoft Support
Fri, Feb 18, 11:33 AM (12 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 25

Dear Sir,

We raised the issue of reimbursement to almost all of your service and support along with your grievance redressal team,
till yet no response from any of your department or individual to us is so unprofessional.

Kindly pass on to the concern responsible department and acknowledge
...

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Ashish Mohapatra
Fri, Feb 18, 11:37 AM (12 days ago)
to me, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness

Reminder - 25

...

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Addsoft Support
Sat, Feb 19, 11:04 AM (11 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 26
...

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Addsoft Support
Mon, Feb 21, 11:04 AM (9 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 27

Dear Sir,

Again it is a gentle reminder kindly do the needful at the earliest
...

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Addsoft Support
Tue, Feb 22, 11:25 AM (8 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 28

Dear Sir,

Kindly do the needful
...

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Addsoft Support
Wed, Feb 23, 11:35 AM (7 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 29
...

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Addsoft Support
Thu, Feb 24, 11:17 AM (6 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 30

Dear Sir,

Once again I just want to draw to your kind self please go through the entire mail and please don't procrast to resolve this issue.
...

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Addsoft Support
Fri, Feb 25, 11:11 AM (5 days ago)
to support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, mybusiness, Ashish

Reminder - 31

Dear Sir,

Kindly do us a favor and have a look at the mail correspondence.
...

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Addsoft Support
Sat, Feb 26, 10:47 AM (4 days ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 32
...

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Addsoft Support
Mon, Feb 28, 11:03 AM (2 days ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 33
...

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Addsoft Support
Tue, Mar 1, 10:54 AM (1 day ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 34

Kindly do the necessary action and reimburse

Thanks
Jugal

Addsoft Support
11:01 AM (4 hours ago)
to mybusiness, support, servicesupport, travel, mydesk-service, grievanceofficer, noreply, Ashish

Reminder - 35

Dear Sir,

Kindly do the needful

Thanks
Jugal

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Hello, This incident was on 22 Feb 2022
Address: [protected]@icici-ICIC[protected]-Payment from Phone
Transaction Id:[protected]
I've tried to book a hotel using the UPI payment option through goibibo app.
The first time tried with UPI and it does not confirm the booking, but the amount was debited from my bank account. So total 1344 rupee got debited from account.
Then Second tried with the internet banking and the payment getting confirmed along with hotel Booking
The failed amount didn't received after 3 days. I didn't find option to raise complain on their site nor direct option on their IVR to talk to Customer Care

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Address: Bangalore

Website: Goibibo

As on 26 October 2021 I was booking the flight ticket and I made the payment of RS-5763 to upi id but unfortunately I didn't receive the ticket, I complained regarding this but till I now I did not received my refund amount,
I hope this will reach to concerned department to fix my issue. Very poor customer service

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Website: Goibibo

Hotel stay at Madurai Marriot cancelled on Jan 31st. Refund amount of 25958 was due by February 14th. Since then I've been calling their customer care number almost every 2 days.. I've had to send them my account statement twice.. every time they keep telling me to wait for some more time.

+2 photos

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Bad stinky uncleaned un hygenic room provided. no customer care e mail .

+8 photos

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There is no option to delete goibibo account.
The contact email [protected]@go-mmt.com mentioned on the site is not useful. No response received even after dropping several mails....

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In nov 2022 i booked a bus from delhi to jammu but got it cancelled due to some reason. The PNR was C6ZR2BSV. The app shows the refund is credited in my account but i have not received any money in my account. Its been over 2 months now and i havent received even a single rupee. Kindly resolve this asap.

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This is regarding the transaction dated Feb 16 with Goibibo UPI payment of Rs 21001 for flight booking. Amount is deducted from source but the transaction failed at Goibibo and booking is not confirmed from there end. Checking it's already 72 hours and have not received a refund yet for the amount Rs 21001 . Trying to reach the customer care is going unanswered. Kindly initiate Refund of amount Rs. 21001 that is deducted through UPI Payment.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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G

gv123

Feb 22, 2022

I tried reaching on contacts provided but so far all the efforts are useless[protected],[protected] or[protected] . If these are not working provide contact whom we can reach and get the issue resolved.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 27

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