Ibibo Group / Goibibo Complaints & Reviews

On 18th march i had booked a ticket for udaipur to vadodara through goibibo, as per booking the time of bus was 11.22 pm the bus operator name was shree balaji travels, but the bus didn't came at that time then i tried to contact the bus operator and he said that he doesn't have any bus at this time, then i tried to contact goibibo but they didn't responded and ruined my journey,
i have waited over 2 hrs but the bus didnt came and no one was responding, even the bus was not shared by goibibo,

i paid Rs 950 for the ticket.

please look into the matter.

booking details are mentioned below

Dear BHARAT KHATHURIA,
Thank you for reaching out to us regarding your bus booking from Udaipur to Vadodara on 18 Mar 2022. Please check your trip details below.

*Booking Related Information*
Operator Name: Shree Balaji Travels
PNR: 473US5CF
Departure Date/Boarding Time: 18 Mar 2022
Boarding Point: Rajlaxmi Travels
Boarding Time: 11:22 PM
Boarding Lat-Long: https://www.google.com/maps?q=,
Contact Details: [protected]
Drop Point: Pandya Bridge

To view or manage your booking online, please visit: https://go.ibi.bo/2j00fNCfvob

We wish you a safe journey.
Team Goibibo

Money debited but ticket not booked Please refund me my money back to my account

I have bbok my ticket in Feb 2020 for Booking ID GOFLDAND3DA[protected] for travel to AMD - JAI through goibibo from spiceJET, which i was travelling in April but due to lockdown all the flight has been cancel and govt order to refund the amount.

the problem is from the account which i booked the ticket has been closed due to online fraud which i inform goibibo and Spicejet both and i have given my new account details and the bank closing letter with seal of bank to goibibo with reference id[protected],[protected],[protected]

spicejet refund the amount to goibibo but goibibo refund as gocash rs 5095, i have been trying to get my money from my account from past 5 to 6 month but again they are
forcing me to submit LOA From bank and making thing Round and round. i have talk all the excutives that i dont want my amount as go cash i wanted in my new account which is on my name as the primary traveller but i am not getting the response

Dt: 17/03/2022, Time : 12:06 PM, I booked Bhavna resort & farm, Dasada Road, Patdi, Surendranagar through goibibo but Rs. 4046/- deducted from my bank account but booking not done. I made payment through paytm to goibibo.[protected]@axisbank. RRN Number is[protected].

Do refund my amount mentioned below account no.

Account No - [protected],
IFSC Code : CBIN0282047

I have booked a hotel room through ibibo and after staying on call with them for 2 hours they are not even able to refund my money nor even able to provide me an alternative.

As a regular user of ibibo, I didnot expect this to happen.

Now I have to leave the property and do a fresh booking which is costing me double the price plus the double commute charge and 3 hours of inconvinence

Payment debited but ticket not booked
Please refund my money

2982929...reference ID previous case still not resolved. Please let me know whn will i get my refund which is still pending since march 2020. Plz call at [protected] or email me at ryan.[protected]@gmail.com.

It been 8 days since the request for the complaint has been registered at your app
for the bus service. I booked a bus on 11th of March 2022 from Kolkata to Digha
Transporter name Santosh Bus Service booking ID : GOBUSANDD7596681BE,
for the date 12th of March 2022, the bus service got cancelled from the
transporter as there was breakdown of bus, the transporter requested to book an
another bus for the same date from another boarding point, I did the same the
other booking was successfully completed. It's been 8 days since I have lodged a
complaint ( Compalint I'd :[protected] against the refund of the first
booking of the bus service that got cancelled from transporter end booking ID
mentioned; but there is no response from your side. No one from Goibibo
customer or RED BUS is being able to be reached out for the same it's in
process in process and in process only? For how long do I wait for the same?
Rs.1650 matters to me I want refund for the whole amount.
Refund my full money 1650 on a immediate basis as this was there fault and the
bus service got cancelled from there end. This is number of the transporter
Santosh Bus Service [protected] who may confirm the same that the service
was cancelled from there end.

Hotel booking id HTLDSAJ2NT7NGS7G
Booking amount ₹15, 395.00/-
This was a fully refundable booking. I canceled the booking on 29 Jan.
i have been trying to connect to customer care since then, they are either making fake promises and resolving my case or worse not even responding.
I’ve submitted mails with my bank statement as well. Still there is no response.
It’s already been 2 months and I’m frustrated now.

The company goibibo fraud against fully paid hotel booking, pathetic IDIOT CUSTOMER care support, their wrongly and blatantly lied assurance of resolution of the issue.

Dear respected fraud company, I have a holiday planned (including flight, sightseeing, cruise, etc.) which has a very crucial component of hotel stay at goa, unfortunately, the booking was made through your fraud company website on 1 March for which you have charged me in full. The booking details are attached herewith for your reference (since re iterating on phone through CUSTOMER care has been difficult for your employees to comprehend and they tend to disconnect conversation in between), wherein it has been conveyed in so much pride by your fraud company that THANK YOU FOR BOOKING WITH US, YOUR BOOKING has CONFIRMED NO NEED TO CALL US.

I have CONTACTed the property as being aware of your reputation and came to know from hotel property that they do not have any such booking.

It is 19/Mar/22 today 3 days from hotel check-in and your pathetic ### CUSTOMER care support executive either gives false assurance of resolution in 6 hours (after 2 days have passed) or simply disconnect calls middle of a conversation.

I am attaching voice recording COMPLETELY for your training and monitoring purpose and to educate your pathetic IDIOT CUSTOMER care support executives.

I am also coming to goa (red fox hotel, for which I have paid in full) on the day of the reservation, you can do whatever it may and resolve the stupid issue. I do not care what fraud reason you have, because I am not paying a single paise more than what you have cost me for the reservation made in advance.

Unfortunately, your company does not have an ombudsperson, but I am sure you could understand the frustration when you are giving assurance that GOIBIBO is recovering post-pandemic to restore the business but without any commitment.

--
with best reagrd

P.S.

ONE CAN ALSO FIND ATTACHED THE BOOKING REQUISITION OF THE SAME HOTEL FOR THE SAME DATE AND PACKAGE SHOWN ON YOUR WEBSITE SHOWING CONFIRMED AVAILABILITY (HOPEFULLY IT IS NOT THERE TO TRICK ANOTHER CUSTOMER)

SO PLEASE DON'T TELL ME THE REASON THE PROPERTY IS OVERBOOKED.

PLEASE FIND ATTACHEMENT

We booked a ticket through go ibibo, which was cancelled by go first airline, and no alternative flight was provided to us. We had to book another ticket and we were charged convenience fee twice- once on the cancelled tickets and once on booking of new tickets.

I have been served an invoice for a recent booking, vide their invoice no. G06HL[protected] dated 09/03/2022 mentioning a wrong Name, company and GST no.

I want the invoice reissued with my following correct details:
Name: Venkateswaran Doraisamy
Company: CD TechnoTex LLP
GST: 33AALFC7125K1ZD

It has been a wonderful experience with Goibibo since I have opted for travelling but a recent experience that I faced was not tolerable. My flight with PNR UNL44T was cancelled (Passenge name: Airy Sanjeev, Phone number: [protected]) and they initiated the refund with some deductions which should not happen. Apart from this it has been many days since Indigo has initiated the refund but till now it has not been credited to my bank account from Goibibo' side. It is a humble request from my end to refund the money back to my original bank account asap.

Hello,

I had booked air-tickets through Goibibo Kotak app. These tickets were subsequently rescheduled and cancelled due to health reasons. Indigo airlines has confirmed that they have issued refund to Goibibo. However, Goibibo has not issued this amount to me. They don't have a way to contact customer support for tickets booked through Kotak. Email and Phone are both non-operational.

I booked a ticket from nagpur to pune for 14 March.. money got deducted but I have not received the ticket.

Amount of rs.626 deducted from my union bank of india account while adding to my airtel wallett and the amount was credited to ibibo web pvt ltd. Return the amount at the earliest

Booking id GOFLDMTMOB1ABD[protected]: The flight was for my Mother-in-law's medical operation in AIMS New Delhi Hospital on 10th November 2021. As per her Doctor's instructions, I changed the date to 10th March 2022 as she was unable to travel back then. But she died on 14th January 2022 due to the Covid19 issue. I have submitted all the scanned documents including Municipal Death Certificate, Covid19 positive certificate from KPC Hospital, Jadavpur Kolkata, and all the POA and POI ids still till date my refund for Covid19 issue as stated in their Goibibo App that full refund will be given if Covid19 positive and if the passenger has died has not been processed. Provide the refund as my Mother-in-law has died on 14th January 2022 and there is no point to take the flight. And I have raised till now 9 requests id's but nothing has been done. I want a full refund of the full ticket. Rs. 10456/- in total.

I was trying to book flight ticket today 11.03.2022 .My amount 9778 deducted but neither ticket has been booked nor amount is credited back into my account.
[protected]@gmail.com

I have done a booking on 18th December2021, however I cancelled my booking on the same day but its been more than 3 months I didn't get my refund in my account. By contacting their executive they are saying they have done the reversal and also provided me a reference number, the refund amount was 13916.

I WAS BOOKED A HOTEL ON 10th of FEB 2022 FOR 14th feb check in and the t&c was if I cancel the booking they will refund 100% of money but they didn’t do that..my booing amount was 1888 they refund only 90 rupees..