Ibibo Group / Goibibo Complaints & Reviews

2982929...reference ID previous case still not resolved. Please let me know whn will i get my refund which is still pending since march 2020. Plz call at [protected] or email me at ryan.[protected]@gmail.com.

It been 8 days since the request for the complaint has been registered at your app
for the bus service. I booked a bus on 11th of March 2022 from Kolkata to Digha
Transporter name Santosh Bus Service booking ID : GOBUSANDD7596681BE,
for the date 12th of March 2022, the bus service got cancelled from the
transporter as there was breakdown of bus, the transporter requested to book an
another bus for the same date from another boarding point, I did the same the
other booking was successfully completed. It's been 8 days since I have lodged a
complaint ( Compalint I'd :[protected] against the refund of the first
booking of the bus service that got cancelled from transporter end booking ID
mentioned; but there is no response from your side. No one from Goibibo
customer or RED BUS is being able to be reached out for the same it's in
process in process and in process only? For how long do I wait for the same?
Rs.1650 matters to me I want refund for the whole amount.
Refund my full money 1650 on a immediate basis as this was there fault and the
bus service got cancelled from there end. This is number of the transporter
Santosh Bus Service [protected] who may confirm the same that the service
was cancelled from there end.

Hotel booking id HTLDSAJ2NT7NGS7G
Booking amount ₹15, 395.00/-
This was a fully refundable booking. I canceled the booking on 29 Jan.
i have been trying to connect to customer care since then, they are either making fake promises and resolving my case or worse not even responding.
I’ve submitted mails with my bank statement as well. Still there is no response.
It’s already been 2 months and I’m frustrated now.

The company goibibo fraud against fully paid hotel booking, pathetic IDIOT CUSTOMER care support, their wrongly and blatantly lied assurance of resolution of the issue.

Dear respected fraud company, I have a holiday planned (including flight, sightseeing, cruise, etc.) which has a very crucial component of hotel stay at goa, unfortunately, the booking was made through your fraud company website on 1 March for which you have charged me in full. The booking details are attached herewith for your reference (since re iterating on phone through CUSTOMER care has been difficult for your employees to comprehend and they tend to disconnect conversation in between), wherein it has been conveyed in so much pride by your fraud company that THANK YOU FOR BOOKING WITH US, YOUR BOOKING has CONFIRMED NO NEED TO CALL US.

I have CONTACTed the property as being aware of your reputation and came to know from hotel property that they do not have any such booking.

It is 19/Mar/22 today 3 days from hotel check-in and your pathetic ### CUSTOMER care support executive either gives false assurance of resolution in 6 hours (after 2 days have passed) or simply disconnect calls middle of a conversation.

I am attaching voice recording COMPLETELY for your training and monitoring purpose and to educate your pathetic IDIOT CUSTOMER care support executives.

I am also coming to goa (red fox hotel, for which I have paid in full) on the day of the reservation, you can do whatever it may and resolve the stupid issue. I do not care what fraud reason you have, because I am not paying a single paise more than what you have cost me for the reservation made in advance.

Unfortunately, your company does not have an ombudsperson, but I am sure you could understand the frustration when you are giving assurance that GOIBIBO is recovering post-pandemic to restore the business but without any commitment.

--
with best reagrd

P.S.

ONE CAN ALSO FIND ATTACHED THE BOOKING REQUISITION OF THE SAME HOTEL FOR THE SAME DATE AND PACKAGE SHOWN ON YOUR WEBSITE SHOWING CONFIRMED AVAILABILITY (HOPEFULLY IT IS NOT THERE TO TRICK ANOTHER CUSTOMER)

SO PLEASE DON'T TELL ME THE REASON THE PROPERTY IS OVERBOOKED.

PLEASE FIND ATTACHEMENT

We booked a ticket through go ibibo, which was cancelled by go first airline, and no alternative flight was provided to us. We had to book another ticket and we were charged convenience fee twice- once on the cancelled tickets and once on booking of new tickets.

I have been served an invoice for a recent booking, vide their invoice no. G06HL[protected] dated 09/03/2022 mentioning a wrong Name, company and GST no.

I want the invoice reissued with my following correct details:
Name: Venkateswaran Doraisamy
Company: CD TechnoTex LLP
GST: 33AALFC7125K1ZD

It has been a wonderful experience with Goibibo since I have opted for travelling but a recent experience that I faced was not tolerable. My flight with PNR UNL44T was cancelled (Passenge name: Airy Sanjeev, Phone number: [protected]) and they initiated the refund with some deductions which should not happen. Apart from this it has been many days since Indigo has initiated the refund but till now it has not been credited to my bank account from Goibibo' side. It is a humble request from my end to refund the money back to my original bank account asap.

Hello,

I had booked air-tickets through Goibibo Kotak app. These tickets were subsequently rescheduled and cancelled due to health reasons. Indigo airlines has confirmed that they have issued refund to Goibibo. However, Goibibo has not issued this amount to me. They don't have a way to contact customer support for tickets booked through Kotak. Email and Phone are both non-operational.

I booked a ticket from nagpur to pune for 14 March.. money got deducted but I have not received the ticket.

Amount of rs.626 deducted from my union bank of india account while adding to my airtel wallett and the amount was credited to ibibo web pvt ltd. Return the amount at the earliest

Booking id GOFLDMTMOB1ABD[protected]: The flight was for my Mother-in-law's medical operation in AIMS New Delhi Hospital on 10th November 2021. As per her Doctor's instructions, I changed the date to 10th March 2022 as she was unable to travel back then. But she died on 14th January 2022 due to the Covid19 issue. I have submitted all the scanned documents including Municipal Death Certificate, Covid19 positive certificate from KPC Hospital, Jadavpur Kolkata, and all the POA and POI ids still till date my refund for Covid19 issue as stated in their Goibibo App that full refund will be given if Covid19 positive and if the passenger has died has not been processed. Provide the refund as my Mother-in-law has died on 14th January 2022 and there is no point to take the flight. And I have raised till now 9 requests id's but nothing has been done. I want a full refund of the full ticket. Rs. 10456/- in total.

I was trying to book flight ticket today 11.03.2022 .My amount 9778 deducted but neither ticket has been booked nor amount is credited back into my account.
[protected]@gmail.com

I have done a booking on 18th December2021, however I cancelled my booking on the same day but its been more than 3 months I didn't get my refund in my account. By contacting their executive they are saying they have done the reversal and also provided me a reference number, the refund amount was 13916.

I WAS BOOKED A HOTEL ON 10th of FEB 2022 FOR 14th feb check in and the t&c was if I cancel the booking they will refund 100% of money but they didn’t do that..my booing amount was 1888 they refund only 90 rupees..

Today, i.e. 11th March 2022, I wanted to make a booking for Hotel Panchvati Yatri Nashik for the date. I made the transaction via Google pay QR Code scan, but since my banks server was down, the payment failed the first time. So I changed the Bank and made the payment successfully. But the booking was not made for the said date and I did not receive the booking voucher or confirmation from Goibibo and when I contacted the hotel, they said they did not receive the booking.

The page My trips is showing a minor glitch and asking to contact customer service. When I called at the customer service number there is no option of speaking to customer care executive as there is no failed booking for the said date and I don't have a voucher number.

I need a refund of the original amount of Rs 2550 /- to my account asap.

Dear All,

we Had hotel booking in St.Regis Mumbai on[protected] but due to health issues my MD was not fit to travel as per the doctor So we need a full Refund

With reference to your Booking ID GOFLIAND41B[protected] and GOFLIANDfd[protected] for travel to BOM-RUH, RUH-JED, JED-RUH, RUH-BOM

I WAS RECEIVED BELOW MESSAGE FROM IBIBO GROUP BUT THEY DIDN'T GIVEN ANY REFUND TILL NOW SO PLEASE HELP ME REGARDING THE SAME (I HAVE GIVEN WHATEVER THEY REQUIRED FROM ME)

Please note that as per the revert received from SAUDI ARABIAN AIRLINES please share the passport copies (Front and back side both) and authority letter signed from both the passengers stating (IBIBO GROUP PVT LTD) to process and collect the refund on their behalf.

Please note K3 and E3 tax will be deducted from airline side.

Please note that Goibibo convenience fee INR909 is non refundable for each booking id.

IBRAHIM ANSARI
[protected]

I opened an ibibo email account and used it in social apps like instagram but now i have forgotten my password and it is sending mail to my ibibo email account which i am not being able to open.
Please help me with this.

They said that my refund money has been processed and will be receiving it by Mar 7..
But I havent received my money yet
Customer care is not showing my refund status properly
Please help me with this issue

Booked ticket in SRS travels bus on 7th Mar 22 for Rs 3884/- through net banking.
Amount deducted but ticket not booked.
No massage in my mail nor any sms