Ibibo Group / Goibibo Complaints & Reviews

Hi Team,
We have cancelled our flight tickets prior to one month still cancellation fee is charged too much, requesting to reduce my cancellation charges, you are almost charging 31000 of 41000 total travel fees which is way huge amount for me, please reduce my cancellation fee.

I have booked the ticket for Edinburgh from mumbai on 19th jan 2022 but my rtpcr test came positive due to which i immediatley created cancel/open ticket request on application as i couldn't travel at that time.After connecting numerous times with mail, telephone, social media like twitter.i was told i will get refund in march by thier customer care executive jaya, same thing was told to me by devender on twitter but its april i have not been contacted by team and no solution or refund update is provided.
i had booked 2 tickets and needed to be canceled both as pnr was same.
i was assured to get refund mid march with deduction of cancelation charges but no response or update has been given .
Reference No.[protected]
i am in deep trouble as my lakhs of rupees are stuck with them for last 3 months.
thanks Anik Patni

I did a transaction on 28 feb 2022 through Policy Bazaar site. I tried multiple times and amount deducted twice.
Amount: 1098 and 1433.

Transaction Name: ePay to: IBIBO WEB PVT LTD/[protected]

You are real cheater
I booked 2 tickets bus
I tried 200 times calling customer care they auto reply and shut off without talk to me
So rascal you people are that if we experience bad during first travel by bus and if we don't want to travel again by same operator
I insisted to cancel and refund same day of booking
I told to talk to senior but customer care illetaerate ideot man woman did not cancelled and did not refunded
My money they cheated
I request government to keep BAN on goibibo

My 1st booking was of 30.3.22 bus ahd to delhi
Which was very bad experience and I got down from bus on the way
2nd ticket booked with same operator but as first experience is ver my bad we want to cancel booking and tried too much

But you cheater are real

Satish baranda

My credit card transaction is process

Need to access my fb, and for that i need to have ibibo mail access, which i dont have, as i have forgot the password, and when

I need to access my fb, and for that i need to have ibibo mail access, which i dont have, as i have forgot the password, and when i reset the password it doesnt work, kindly help.

Below are the detail.

email: [protected]@ibibo.com

After trying thrice on[protected] for over 2 hours.

I had booked 5 train tickets for Himalayan Queen for 15/04/2022. Although the payment went through from my end successfully, the booking failed. I can share more information if I get some leads on the same.

I need to get a refund back for my tickets booked.

Please help me.

Thank you

I have booked a ticket from Dubrovnik to Delhi with PNR MQ44KV. The ticket was booked on 1st Jan 2020 for travel date 18th July 2020. The booking was done via Goibibo

However, due to the ongoing Coronavirus pandemic I was forced to cancel my tavel plan since international travel was banned and tourist visa was not available.

However goibibo is not giving me the refund even though almost 2 years have passed.

Request your assistance

Biggest mistake of my life to book a hotel from their app and ruined my trip. After they failed my booking and asked me to book a new hotel with my card at the hotel (not from theie website or app). They asked me to walk in and book the hotel and they’ll pat half of the amount because they cancelled my previous booking. I booked a hotel gor 60 thousand and now all im doing is calling them every day and asking for my refund but they dont care. They also sent me an email regarding the amount to be refunded and accepting that they will refund the money also they only credited only 9 rs out of full amount and now everyday they come with a new idea of delaying. Its been two months and this is my second complaint here. I regret booking from this fraud company. And their well trained customer care who exactly know hpw to fool people. Want to file a harassmesnt suit against this company.
I have attached the screenshots of their email and 9 rs refund out of 30, 558 rs

I was trying to book train tickets on 14th march 22 and for that I made a payment on website through google pay upi. money got deducted but no sign of confirmation on the website.
I called goibibo customer care but they told to wait and check but still no money is credited to my account.
Also I can’t even reach to customer care now there is no option to talk to customer care operator as no booking is present on my number.
137 rupees were debited for the flight tickets. here is my booking id - TRNDG7W9PRRIKH
Please get my money back and stop this fraud or improve your services.

BOOKING NO: GOFLDMTC258E[protected]
NAME OF THE AIRLINE: AIR INDIA
PNR : Y57T1
E-TICKET NUMBER: 098-[protected]
NAME OF THE PASSENGER: KS NIKHIL JOIS, Adult

Since THERE IS NO SUPPORT OR PROPER WEB BASED SOLUTION
From GOIBIBO to manage i.e modify or cancel the Bookings I had to
take the help of customer care of AIR INDIA to have my ticket cancelled.

But much to dismay there IS NO
INFORMATION ABOUT CANCELLATION AND REFUND from your side

Dear Riyaz Mahmadsharif Vahora,
Thank you for booking with us. For your Ajmer - Anand bus journey, please reach 20 minutes before the departure time. You can check all your boarding details below.
Departure Time: 23:30 hrs
Bus Operator: M R Travels
Bus No:
Seat No: S33, S16, 2, 1, S13, S11
Boarding Point: Parwat pura By pass, Add- Parwat pura By pass [protected] [protected]
Contact -

Please carry a valid ID proof & M-ticket while boarding. You can track your bus here: https://go.ibi.bo/fVDTFQZNs3Wlb

We wish you a safe journey.
Team Goibibo

He is giving s33 sleeping seat but not available in bus in seat after give opan sleeping seat he fraud me

Dear Team,

My money got deducted and booking failed and nowhere it is showing in pending or incomplete booking.

Attaching you screenshot need solution waiting from past

Regards
Lavi Jain
[protected]

The following are the details of my booking. When I am going for web check in, indigo is showing no seats reserved. As per the seating plan, there are no seats beyond 31 row. The booking here shows seat 34c & d. I am not wable to check in

Parag
[protected]

Bangalore-Lucknow
Confirmed
Depart on Mon, 28 Mar 2022 • Non Stop • 2h 30min

Web Check-in not completed

Please click on the link to complete web check-inCHECK-IN

IndiGo
IndiGo
6E-6353
06:05, Mon 28 Mar
Bangalore - BLR
Bengaluru International AirportView Location
2 h 30 m
08:35, Mon 28 Mar
Lucknow - LKO
Amausi AirportView Location
Economy Class
7 Kgs (1 piece only) cabin baggage
15 Kgs (1 piece only) checked baggage
Regular Fare
SAVER
TRAVELLER
PNR
SEAT
MEAL
CARRY ON
CHECK IN
PARAG DUTTA Male

BJH8TS
34C
-
7 Kgs (1 piece only)
15 Kgs (1 piece only)
MALAICHAMY RAMAR Male

BJH8TS
34D
-
7 Kgs (1 piece only)
15 Kgs (1 piece only)

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

Customer Name: Sanchit Gupta
Number with which account is made: +91-[protected]
Email ID: [protected]@gmail.com

The issue that I have experienced was: I had booked 2 tickets from Denpasar, Bali to New Delhi, India airport with layover in Kuala Lumpur under the names:
Kanika Sharma
Sanchit Gupta

Booking Date: Oct 06, 2019
Assumed Travel Date: Mar 14, 2020

Unfortunately the flights got cancelled due to Covid. I tried reaching out to Goibibo using their customer care number which just used to reply various things (underlying message was "We won't listen to you. We won't offer customer support. Our app is good when it comes to taking money but USELESS when it comes to refunding the hard earned money of customers".

Surprisingly I got a call from Goibibo agent for some other service where I, somehow made them listen to the query. They initiated the return and upon asking where can I reach to them if the refund is not done, he just gave me email ids under the presumption that I can reach out to them.

Since then I have been writing to them, mailing them, trying various features on their apps but unable to get my query resolved and get my money back.

Call with agent happened on: 30/05/2021

ASKS FROM GOIBIBO:
1. Refund Principal Amount (INR 10, 127 + INR 9, 936 = INR 20, 063) + interest
2. Open up a genuine customer support & Care number
3. Improve their apps. If can't be done please close it. You have more damages to offer than services

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back to the below mentioned email account.

Yours faithfully,
Sanchit Gupta
[protected]@gmail.com

I have not yet got any refund from the company even after mailing them a zillion times. There is no response. I have tried contacting them on all social media platforms. I have booked an international flight for ₹27712. They’re either replying by saying they don’t have my bank details or they’re unable to contact me. But I have also mailed them my bank details many times. Firstly they were saying that even they haven’t received the refund from the airline. When I contacted the airline they said they’ve refunded the amount and you’ll get the refund from the third party platform only. When I showed them this mail. Now they’re delaying the refund by saying they don’t have my bank details or they’re not able to contact me. I have already mailed them my bank details also a zillion times. Then they want me to fill these details on some link they’ve sent which is not even working. I am so frustrated and disappointed. It has been more than 2 years now.

I had booked air tickets for my wife Ms Tripta Joshi from Delhi to Depansar Bali and back (01 Oct 20-09 Oct 20).The flights were not operational due to Covid.On contacting, the Vet Jet Airlines confirmed that they had refunded the booking amount (Rs17040/-) to Goibibo.
In their email, Goibibo had also confirmed that refund was approved on 7 Oct 20 and will be processed.
However since then there has be no response as there is no option to talk to representative on customer care Number and all emails are auto generated with no option to reply.
PNR:SVDZX6
Booking ID GOFLI334e[protected] and MMTNN[protected]
Sushil Kumar Joshi
Indian Army

My instant refund procedure of hotel was blocked and I couldn't get contact with the customer care service of the goibibo
I want an immediate response from the goibibo team

I would like to claim ticket refund for denied boarding of my flight on[protected] with Etihad Airways.
Booking ID - GOFLIF[protected] purchased[protected] from Goibibo website.

This flight was supposed to depart from Bombay Airport[protected] and arrive at Sydney Airport[protected].However, the flight was canceled and I was denied boarding. The cancelation of the flight happened due to the outbreak of COVID 19 and scheduled international flights were suspended on[protected].

I canceled my flight with Etihad Airways directly. I was informed by customer service that my cancelation was successful and Etihad Airways refund the amount of Rs 34, 297 to Goibibo account.

This happened in 2020 and here we are in 2022 and I am still not able to recover my refund from Ibibo Group. Since then, Goibibo customer service has forced me to submit additional information and play a cat and mouse game.

I am writing because I am deeply unsatisfied with Goibibo customer service and I never thought that I would have to file a complaint at the corporate level, since Goibibo received excellent reviews back in 2020.