Ibibo Group / Goibibo Complaints & Reviews

I have booked zero date change fee flight, when I tried to change date it is showing 2500 fare increased when actual fare is lesser or same in the goibibo site, this is a fraud to take money from customer without any reason, flight fare same or lesser, zero date change fee then why they are charging on what basis this fraud is done to take money from customer which is very unethical.

There is a full refund for tickets when we are unable to travel if we are tested positive. Myself and my elder child tested positive and I had raised a refund request. But, they processed it as a normal cancellation and refunded less than 3% of the total booking amount.

I was able to reach the customer care only once and he said they did not receive the test reports and asked me to mail them. I did. But after that, I am not able to reach any executive. The automated voice just asks me to proceed through the link provided and cuts the call.

Booking reference: GOFLDMT39AB[protected].
Complaint reference:[protected]

I have an account in your database with the name sandeep gill and the email address that is linked to the account is [protected]@gmail.com

Meanwhile, for some reasons, I have decided not to use the account again, therefore I request that you kindly delete my account from your database and also wipe all notifications if any.

Sandeep gill
[protected]@gmail.com
[protected]

I transferred Rs 15000 from Union bank of India to DCB bank, money was debited from union bank but was not credited to DCB bank.

Date of Transaction - 24/04/2020
Reference - epay/IBIBO web pvt ltd/[protected]/fixed deposit

I booked hotel mango q through goibibo on 20th jan 2022.
Checked in at 1 pm. Room no. 302 3rd floor
a) bath tub out of order and no hot water available
b) tv not at all working
c) ext. no. 512 For reaching receptionist were wrong
Then they changed my room into room no.202 around 3 pm where tv working.
But still there is no. Hot water available and bath tub also not at all working.
I was completely tiered on that time.

My name is Fehsal Khan

I am booking Date on 11jan 2022 Time, 9:57 PM of Rs 1155.

But Transaction Failed and Amount Deducted so u can refund my money
Ref no
WMBK[protected]

I m attached Screenshot of payment and payment reference number.

I call many times and mail but no response.

I have booked flight for 5th November 2021 on 15 October 2021 on Goibibo site but not received the ticket or PNR number from them or the airline.

Goibibo said the PNR Failed as per attachment but not refunded the amount even after 3 months.

Reason for no refund from Goibibo:

Your refund application for Failed sent is still pending approval. As per the airline, delay is due to limited staffing during these unprecedented times.

Once they process the refund, it will be auto-credited to your account and a notification will be sent. No telephonic/ e-mail follow-up is required. We appreciate your patience. Last updated: 15 Jan

As per Indigo Airline Support Agent:

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Thu 05:32 PM
Payment/Refund Queries
Thu 05:40 PM
Queries related to payment and refunds:
Thu 05:40 PM
Amount deducted but booking not confirmed
Thu 05:40 PM
Oops! Just like you, we, too, hate it when such delays happen! Here is everything you should know in this situation.

1. Please note you would have already received a PNR/booking reference number.

2. For transactions which are delayed, our system keeps retrying for 20 minutes to get final confirmation from the bank. After that your booking will either be confirmed or the amount will be refunded to your bank account within 5-7 working days.

3. In case your booking is not confirmed, we recommend that you make a fresh payment on the provided PNR.
Connect to a live agent
Thu 05:41 PM
Please enter your full name
Thu 05:41 PM
Paras Shah
Thu 05:41 PM
Please provide your mobile number
Thu 05:41 PM
[protected]
Thu 05:41 PM
Please enter your email address
Thu 05:41 PM
[protected]@paraselectronics.com
Thu 05:41 PM
Please select a topic relevant to your query from the list below.
Thu 05:41 PM
Payment Related
Thu 05:42 PM
Please select a sub topic while we connect you to a live agent.
Thu 05:42 PM
Amount deducted, PNR not generated
Thu 05:42 PM
We are delighted to assist you! Kindly wait while we connect you to our next available representative.
Your chat has been assigned to Priyanshu pandey. For your reference, your ticket number is 458847.
Thu 05:42 PM
Hi
Thu 05:42 PM
Good Evening, Dear Paras Shah, How May I assist you today?
Thu 05:42 PM
I have booked ticket for Indore Mumbai
on 5th November from Goibibo
amount deducted but PNR failed
as per goibibo -
Your refund application for Failed sent is still pending approval. As per the airline, delay is due to limited staffing during these unprecedented times. Once they process the refund, it will be auto-credited to your account and a notification will be sent. No telephonic/ e-mail follow-up is required. We appreciate your patience. Last updated: 15 Jan
we are senior citizens please give our dues back it is more than 2 months now. We need money on these times
Thu 05:44 PM
kindly provide me the details as mentioned below passenger namehow much amount got debitedmode of payment- transaction time - travelling sector and dateindigo app/website-registered email id.
Thu 05:44 PM
booked from goibibo
5th November
indore to mumbai
paid by citibank credit card total amount rs. 22120
MUMBAI TO INDORE I TRAVELLED ON THIS PNRHIWBNS
HIWBNS
pnr for return did not get
Thu 05:47 PM
then you have to check with agency.
Thu 05:48 PM
agency says check with indigo they are not giving us refund
are you there?
Thu 05:50 PM
what refund you are asking for dear.
Thu 05:51 PM
u mean amount?
as said above
Thu 05:52 PM
what what you will be getting can you explain.
Thu 05:52 PM
please read above what is written by me
what have you not understood in that?
Thu 05:53 PM
dear we have not received that much amount.
Thu 05:53 PM
8544 is the precise amount to be refunded to me
Thu 05:54 PM
total booking is of14866INR
Thu 05:55 PM
no
total amount is 39208
out of which 1 way traveled
so for sector not travelled but paid - amount rs. 8544
??
are you there?
Thu 06:01 PM
dear i am check from the back end team as you have every issue.
Thu 06:02 PM
ok
any update from backend team?
are you there?
??
can you respond?
are you there??
Thu 06:15 PM
dear checked everything in thiis we con not assist you because it is agency booking.
Thu 06:16 PM
ohh
can you atleast check if indigo has paid my refund amount back to them??
???
Thu 06:18 PM
Dear we havent even received it that the main issue.
Thu 06:18 PM
oh ok

Dear Team

I have booked a Car for tonight 00.15 hours for the pick up from Airport and Drop off at Ghaziabad for my Sister

I am unable to get the booking though the money has been deducted

Please call me [protected]

First of all you should provide with customer care no. and email id for complaints. As a customer we dont have a place to complain or speak to . You guys just have whats app that too you cant write there just reply to the fixed format messages.

Issue

Booking ID: *GOFLDMTBD1AF[protected]*
Due to reschedule of Air India flight by 24 hours, i have cancelled the flight on 15th jan 2022 and asked for the refund from goibibo .I have called the airlines on 15th Jan 2022 for the refund and they confirmed that they have passed comment on the pnr stating that due to reschedule of flight from their end they have given me 100 percent refund on my cancellation and shall be collected from travel agent i.e Goibibo Again to reconfirm i called back the airline on 17th or 18th of January 2022 and got to know that still my tickets are not cancelled from goibibo end . i request you to look into the matter and proceed with my refund

I have the call recordings of Air India too which i can share if you can give me email id

Dear Sir/Madam,

My wife and I, both tested positive on 12.01.2022 and 06.01.2022 respectively and because of this, we could not travelled in our flight which was booked from goibibo and was scheduled on 16.01.2022. After cancellation, from Airline I have received a refund of INR 2518. However, Goibibo refunded me only INR 618.

Goibibo should understand that due to Covid only we were unable to board flight. In this regard, we request to refund all the amount which was received from Airlines. Please see the screen shots for reference.

Thanking you

My name is Fehsal Khan

I have booking but transaction failed amount Deducted 11 Jan 2022 Time 9:57 PM of Rs 1155

Refund My Amount and Reward me asap I m trying many times of call center but not response...

I have not received my refund of hotel booking, it's been more than 15 days, I want the refund in 2 days, I need the money urgently.
I want a refund of Rs 3784/- for my hotel booking of raipur location.
I need my refund.

I have booked 2 tickets in indigo on 12 Th and 16 Th of January . But unfortunately I tested positive for covid 19. As per the directions on the app, I filed a refund of the ticket amount uploading a copy of my result with QR code . But in reply got a message that my claim is not entertained as the test result is not approved. Myself scanned the QR code and got my result, which shows that it is authenticated. Why should you do all these mockery meagrely to deny a genuine claim . Being a doctor I feel demoralised by you saying that my result is not validated . If you don’t give a suitable explanation to this I may proceed legally and do what else can be done .

It has been 3 years but never received refund from Goibibo for Jew Airways Flight cancellation.
They did not pick my calls nor answered my emails.
date of incident : 19 Apr 2019
My Booking Reference No : GOFLIMOB5a76a[protected].

I demand my money back from Goibibo

I had booked a flight through goibibo for 22 September 2021 from Cochin to Germany. As my visa was rejected I was not able to travel and this was informed to the goibibo team where they offered to keep this ticket an open ticket for 24 months aa per new Covid Pandemic guidelines.

Now I am not able to rebook or raise a refund request and is not able to contact the goibibo customer care team.

I tried to make payment to FORUMIAS of ₹2006 through Net banking o[censored]NION BANK OF INDIA, showed transaction failed but the bank statement shows money debited. No customer care number/ email to contact and found similar cases in the name IBIBIO WEB PVT. LTD. Found cheated so complaining.

Transaction Id: C6960635
Date :[protected],
Time: 01:18:45 am.

I have done my booking from delhi to Katra on date 22dec the train got cancelled I haven’t received money of my bookings

My self Rakesh k I have booked a ticket to my mom through GOIBIBO on 8/11/2020 from Bangalore to Chicago
Chicago to Bangalore with the e-ticket no: GOFLIMTIOSD7CD[protected]
I call to one goibibo customer support to modify the ticket the support executive ask me to cancel the the ticket instead of modifying and he said that there will be a cancellation charges of Rs.2000 if you cancel the ticket with in 1 hour he advised me to cancel the ticket and he promised me that you will refund with 101000/- after taking 2-3 confirmation form him I canceled the ticket, after 2 weeks I got the refund of amount Rs.78977/-instead of 101000/- I called to the support team for 20 times no one is responding properly they always blaming on the airlines the support guy are literally torched me like any thing and they said that they don’t have any call records for the last 30 days and they simply close my issue
Plz help me
My first ticket I’d:[protected]
Goibibo team is cheating the customer they promised me 101000/- and I received 78977/- almost they have cheated 22000/-

I am writing to you to raise an issue about: Hotels & Resorts

The issue that I have experienced was:
I was trying to book a hotel room in Chandigarh, So I was searching Go ibibo platform for booking. Somehow I found the hotel on Go ibibo and booked a room in a hotel and within seconds my payment has been deducted but I did not get any confirmation or notification from Go Ibibo for any booking after then I called at that...

On 31st December around 9:30 am, I was trying to book an air ticket on GoIbibo for Travelling from Jodhpur to Kolkata. I selected a ticket, went to the payment page and entered the paypal details. Once I clicked on pay, it tried to process the payment for some time and I was told that payment succeeded. However, I never received any email confirmation for the ticket. Later on the same day I called GoIbibo, and the representative on the phone confirmed that the purchase was unsuccessful and that I would be refunded the amount o[censored]SD 297. Till this day I was charged that amount by my bank and I haven't received a refund. There is no way to contact anyone from GoIbibo (I forgot the number I had called that day). What makes me anxious is that there is no proof from GoIbibo that I paid this amount, except for my bank statement. Also a quick online search showed that other people have faced similar situations and had to wait for months for the refund.