Ibibo Group / Goibibo Complaints & Reviews

@goibibo i have cancelled my hotel booking, still refund has not been credited.
Kindly initiate and help me get my refund ASAP. Upi gateway.

Details are as follows :

✓ BOOKING ID : HTADNAKMJXT5MUBR11

✓ Approval id are as follows :

A[protected]
A[protected]

I tried book bus ticket from Goibibo, and its deducted amount 1890rs from hdfc bank, transaction succesful, but i did not recieve my bus ticketS and, from the goibibo site there is showing no such booking happen in last 10 hours from my mobile number. I WANT REFUNF MY MONEY . PLEASE HELP.

Amount for my flight booking has been paid using phone pe, but goibibo app didn't detect it. Please help me with this issue. Payment was successfully in phone pe.

Transaction ID: T2202090141418007024836

I booked two flight tickets from your booking service. One for me and the other for my colleague. I had to cancel both the tickets due to certain reasons. I got a confirmation email regarding the same, but didn't get my refund transferred into my bank account.I want the money as soon as possible.Kindly do the needful as soon as possible.

We tried to book flight tickets from Delhi to Hyderabad through goibibo - upi payment option where the payment was deducted but the page timed out and booking wasn’t successful. I need a refund for the same.

Goibibo account : [protected]

I booked Indigo flight from Goibibo. PNR KPDYVA.
Booking id : GOFLDMTANDADCE[protected]
It was cancelled from Indigo side and I got a call for refund. As stated Indigo has generated refund of Rs 7746 to goibibo but I received only 6922.
I was told I will get back all the amount.
Goibibo is taking up lots of service charge which they are not refunding.

DETAILS OF THE FINANCIAL TRANSACTION MADE FOR RS.1200.00 MADE ON 02.01.2022.
Name of the Complainant
BALASUBRAMANYAM K C.
Date of Complaint
07.02.2022
Name of the company
Dish tv
Complaint against (beneficiary)
Ibibo web Private Ltd.
Category of Complaint
Dish Tv subscription
Amount paid online
Rs.1200.00
Transaction date
02.01.2022.
Reference id
[protected]

I paid a sum of Rs.1200.00 online on the dishtv website on 02.01.2022 towards the 3 months Subscription through my banker Union Bank of India in online banking. Although I paid the subscription to dish Tv and money was debited from my banker., the amount is credited in Ibibo Web Private Ltd., and the Dish tv is expressing that money has not been received by them( mercantile).I request you to kindly reverse the transaction or refund the AMOUNT IMMEDIATELY.I am unable to subscribe to the dish tv further owing to the loss of faith now.

I have tried to book the flight twice for 17-18feb on goibibo.. from Mumbai to Kolkata. but date changed to 17-18 March automatically twice. Once i tried with extra amount for date change. Is it some kind of joke going on? How can the date automatically change twice?? That too on the same day.. I am definitely selected February I am sure.. please get back to me at earliest. PNR : DNIVQT

#goibibo #cheating #Indigo

Hello Team,

I have try to book train ticket from goibibo on 2nd Feb, payment done by UPI Citi bank, amount got deducted from my bank but ticket not booked some webpage error occurred after amount debited. Tried so many ways to approach goibibo helpdesk but there no option to approach goibibo neither calls nor emails. Can't expect this type of bad service form Goibibo.

Dear Team

I have Not received my refund yet for the booking at Hotel Vyankatesh (Complimentary Breakfast), The Booking ID - HTLDNAIB2JZRR43U
Date- 31/12/2021, RRN number 6408932358676399606117 for refund showing in website.
Booking Name- Sameer Adhikary
Contact no- [protected].

It has been almost 1 Month, but I have not received any update from your end.

Request you to kindly expedite my refund process in my below account.
Name- Sameer Adhikary
Account No-[protected]
IFSC- HDFC0000542
Account Branch- Kamala Mills
Pin-400013
Email- sameer.j.[protected]@gmail.com

Attaching your website screenshot for your reference.

Thanks & Regards
Sameer Adhikary

Dear/sir madam on 26 january 2022 time 10:39pm I have booked two flight tickets from Mumbai to Varanasi from goibibo with amount 12, 449 bt i did not get any ticket on my email and phone after sometime I claim a complaint to goibibo customer care and there executives committed me to refund money bt they don't it's been seven days gone bt I did not get my money back... Please help to get my money back..

I have try to book train ticket from goibibo payment done by mobikwik wallet, amount debited from my wallet ticket not booked some webpage error occurred after amount debited. Tried somany ways to approach goibibo helpdesk but there no option to approach goibibo neither calls and emails my number [protected]

Hi,
I stayed at Hotel Shreenithi, Madurai using goibibo booking. I have given my GST details in the app as well as to hotel team.
They committed me to share the GST bill via whatsapp/email.
Right now hotel refuses to give the gst bill since the payment done to goibibo.
Goibibo team also not responding for my request for the bill.
There is no customer care contact point available in goibibo for further escalation.
Hence posting here.

I had booked onward and return flight tickets (PNR MRK9PX)from Pune to Chennai for my daughter, through Goibibo.com online portal on 9th Dec 2021. Travel date was 8th Jan 2022 from Pune to Chennai and return was on 16th Jan 2022. The online portal clearly advertises, that 100% refund would be provided if the traveler is tested COVID positive upto 12 hours prior to travel. Based on RT-PCR tests done on 6th Jan 2022 and report received on 7th Jan 2022, my daughter tested COVID positive. As shown in Goibibo, I selected the relevant option for refund due to COVID and uploaded the RT-PCR test certificate on 7th Jan 2022 itself and much before the 12 hour cutoff. Since there was no onward journey, I had to cancel the return journey as well.

Based on my refund request, I get the following message from Goibibo on 9th Jan 2022.
"Dear Drishya,

For your refund request on your flight booking ID: GOFLDMT015E[protected] and PNR: MRK9PX, we wish to inform you that "You have chosen to close the claim request".
Hence, the refund is not applicable as per the airline.

Team Goibibo"

Though the above message was sent, I get a 2nd message that an amount of Rs.106 has been refunded to my GoIbibo wallet. There are no phone numbers or emails provided on Goibibo site to raise a complaint or to talk to someone. This is absolute cheating and online fraud. Secondly an amount is deducted as tax while booking the tickets, when the person has not even travelled, why charge him tax. This tax amount itself is close to Rs.700 per trip.

Sincerely requesting your support in resolving this case and ensure that the full booking amounts are refunded as advertised on your portal and also ensure that relevant contact details are updated online for customers to reach Goibibo team in case of concerns.

Hi had booked flight for 30thJan2022 from goibibo website PNR: JB2FQ. on 25th Jan2022. On payment page after payment it was not showing success and I did payment trice. After that I called customer care executive and informed about refund of two payments, he informed within 48 hours payment will be refunded which did not happen. I had asked for email address where I can send details, the email address he provided only used for auto responder emails. Now their customer care number has no option to reach out to executive because journey is completed and I am unable to log any complaint against them. Reach out to me on[protected] for more details

My flight was cancelled by Airline, Then what is my mistake, if Airline given confirmation for Full amount refund then why Should I Pay 1100 from my total amount.

My total amount refund required.. screenshot attached.

My flight was cancelled by airline but still i have not received full amount. From, goibibo I have received only 980 as refund amount.

Flight PNR - MYWW8M
Flight - JRG - BLR
Name - Md Zishan Ghani
Mob[protected]

Dear Sir/ Ma'am,

1. It is intimated that I had booked two flights on PNR MTJPNL for Mr. Kartik Panwar (BLR- DEL on 14 Jan 2022 and DEL-BLR on 19 Jan which was later on rescheduled by me for 23 Jan 2022). The traveller availed the flight from BLR to DEL on 14 Jan but the airline rescheduled the flight for 23 Jan 2022 and provided an alternate flight which was not meeting travel requirements, so the airline cancelled the ticket for 23 Jan 2022 and intimated on mail that a complete refund has been initiated for the same.

2. However, Goibibo has withheld the refunds and intimated me that no refunds are authorised for the flight despite the airline confirming me that the complete refund has been processed. On checking in the app or website the 23 Jan 2022 journey which was cancelled is not being shown up in the goibibo account used for booking the flight. The flight which was earlier booked for 19 Jan is being displayed as 'cancelled and no refund authorised'. When I click to see the refund fee breakup, it says 'sorry, could not be retrieved.'

3. You are therefore requested to kindly look into the matter and refund the amount as it cannot be withheld by the travel agent i.e. goibibo if the airline has cancelled the flight after the traveller denied to take another flight by the airline, for which refund has been initiated by the airline already. Relevant screenshots with comments written on screenshots in green color are att to this mail for your perusal please.

4.Looking forward to a logical and prompt response. Thanking you in anticipation of a suitable action in advance.

Warm Regards.

Gaurav Khajuria

Ibibo Group / Goibibo — Flight cancelled by Airlines but didnt get refund back yet

Date when the complaint was raised -- Dec 17, 2021, We had raised the concern but haven't got any revert yet

Dear Team,
We have sent email to your team regarding the refund on 9th November 2021 but till date no reply.

Ticket was booked through Goibibo. Below are the details.
The flight has been cancelled by Emirates, we need the amount to be
refunded back to us.

We tried calling helpline nos but they are not operational
[protected]
[protected]
Mumbai to Dubai – EK 509
Jan 2, 2022, 10:00 PM–11:55 PM
Flight duration: 3 hr, 25 min

Dubai to Los Angeles – EK 215
Jan 3, 2022, 8:30 AM–12:45 PM
Flight duration: 16 hr, 15 min

Goibibo promises to give 100% refund if traveller gets covid within 14 days of travel. I submitted my reports on time and i raised cancellation request and refund request but the team is not processing the same and not giving refund