Ibibo Group / Goibibo Complaints & Reviews

Airline refunded my money to goibibo group but goibibo not refund my money back. I have proof of these things do some big action to this fraud company

I booked a flight of indigo airlines( Del to Nag) from goibibo app, the flight got cancelled on the day of departure and no other arrangements were made. The total amount I paid was 3273. I requested a refund for flight cancellation as the flight was cancelled by the airlines due to operational issues. The refund amount I received is rs 109. Even though it was the airline who cancelled the flight.

I booked 2 rooms in a Hotel in Shimla from 23rd Jan 2022 to 24th Jan 2022. I reached there in the evening and the Hotel Manager (Torrentium Lodge) asked he is not having any room available as the already residing customers continued their trip. I called Goibibo Customer Support and one of their executives told us that he will talk to the Hotel Manager and will let us know and this took him nearly 2 hours. And after two hours he told us that the Shimla is packed full with tourists and he is not able to find any hotel nearby then at 10 pm at night he told us to move 25 km from the original place where we booked and we asked him that its heavy snow on the way and accommodate us in a nearby hotel. And then he confirmed automatically to a hotel and said he couldn't refund us the amount and we were stuck in the snow in the middle of the night and were not able to reach the hotel. And after that, I called their customer care support again to give us the refund, and then the executive told us that we are working on providing you with the refund amount and will call and confirm in another 45 minutes and nobody called. I am really unhelpful about the incident. Provide me with a refund.

Please find attached herewith screen shot of the canceled flight Refund of Rs. 3088, Message from Goibibo. As per Goibibo confirmation, the refund processed on 24 December and will be reflected after 11 Jan 2022.As of today (Monday, 24th Jan 2022) No refund has been credited to my bank account with SBI. As confirmed by bank, RRN No.[protected] digit) does not exist in the system.

Dear Sir / Madam,

I am writing to you to raise an issue about: Bus Services

The issue that I have experienced was: PNR - TS[protected]CKAG/11773/2

Bus booking - from Mount Abu to Ahmedabad.

DOJ - 16/01/2022

Kanak Travels

Bus was cancelled by traveler due to lockdown. However App is still showing as journey completed. Kindly arrange for full refund

It occurred on: 16/01/2022

Please refund booking amount

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

fenil dave

: fenil ([protected])
:

Hi i have booked hotel for which money has been deducted from UPI app. But booking was not done. Please initiate the refund process.my upi ref number is attached in the image section

The ticket was canceled well in advance during December 2021. As per mail received, from ibibo, the refund foe ₹3088 is processed and refund awaited since 11 January 2022.
Ibibo has given wrong RRN number(11 digit).
But RRN number is 12 digit as per SBI .

I have been trying to get into contact with the people but their cell service is just the worst.they are moving us around in circles and just keeping us on hold.I want to upgrade my flight to a student baggage allowance and discount .Goibio is always on the front when they want sales but they aren't helping the customers at all.

I have booked zero date change fee flight, when I tried to change date it is showing 2500 fare increased when actual fare is lesser or same in the goibibo site, this is a fraud to take money from customer without any reason, flight fare same or lesser, zero date change fee then why they are charging on what basis this fraud is done to take money from customer which is very unethical.

There is a full refund for tickets when we are unable to travel if we are tested positive. Myself and my elder child tested positive and I had raised a refund request. But, they processed it as a normal cancellation and refunded less than 3% of the total booking amount.

I was able to reach the customer care only once and he said they did not receive the test reports and asked me to mail them. I did. But after that, I am not able to reach any executive. The automated voice just asks me to proceed through the link provided and cuts the call.

Booking reference: GOFLDMT39AB[protected].
Complaint reference:[protected]

I have an account in your database with the name sandeep gill and the email address that is linked to the account is [protected]@gmail.com

Meanwhile, for some reasons, I have decided not to use the account again, therefore I request that you kindly delete my account from your database and also wipe all notifications if any.

Sandeep gill
[protected]@gmail.com
[protected]

I transferred Rs 15000 from Union bank of India to DCB bank, money was debited from union bank but was not credited to DCB bank.

Date of Transaction - 24/04/2020
Reference - epay/IBIBO web pvt ltd/[protected]/fixed deposit

I booked hotel mango q through goibibo on 20th jan 2022.
Checked in at 1 pm. Room no. 302 3rd floor
a) bath tub out of order and no hot water available
b) tv not at all working
c) ext. no. 512 For reaching receptionist were wrong
Then they changed my room into room no.202 around 3 pm where tv working.
But still there is no. Hot water available and bath tub also not at all working.
I was completely tiered on that time.

My name is Fehsal Khan

I am booking Date on 11jan 2022 Time, 9:57 PM of Rs 1155.

But Transaction Failed and Amount Deducted so u can refund my money
Ref no
WMBK[protected]

I m attached Screenshot of payment and payment reference number.

I call many times and mail but no response.

I have booked flight for 5th November 2021 on 15 October 2021 on Goibibo site but not received the ticket or PNR number from them or the airline.

Goibibo said the PNR Failed as per attachment but not refunded the amount even after 3 months.

Reason for no refund from Goibibo:

Your refund application for Failed sent is still pending approval. As per the airline, delay is due to limited staffing during these unprecedented times.

Once they process the refund, it will be auto-credited to your account and a notification will be sent. No telephonic/ e-mail follow-up is required. We appreciate your patience. Last updated: 15 Jan

As per Indigo Airline Support Agent:

Payment Information

Check Refund Status

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Get GST Invoice

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Thu 05:32 PM
Payment/Refund Queries
Thu 05:40 PM
Queries related to payment and refunds:
Thu 05:40 PM
Amount deducted but booking not confirmed
Thu 05:40 PM
Oops! Just like you, we, too, hate it when such delays happen! Here is everything you should know in this situation.

1. Please note you would have already received a PNR/booking reference number.

2. For transactions which are delayed, our system keeps retrying for 20 minutes to get final confirmation from the bank. After that your booking will either be confirmed or the amount will be refunded to your bank account within 5-7 working days.

3. In case your booking is not confirmed, we recommend that you make a fresh payment on the provided PNR.
Connect to a live agent
Thu 05:41 PM
Please enter your full name
Thu 05:41 PM
Paras Shah
Thu 05:41 PM
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Thu 05:41 PM
[protected]
Thu 05:41 PM
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Thu 05:41 PM
[protected]@paraselectronics.com
Thu 05:41 PM
Please select a topic relevant to your query from the list below.
Thu 05:41 PM
Payment Related
Thu 05:42 PM
Please select a sub topic while we connect you to a live agent.
Thu 05:42 PM
Amount deducted, PNR not generated
Thu 05:42 PM
We are delighted to assist you! Kindly wait while we connect you to our next available representative.
Your chat has been assigned to Priyanshu pandey. For your reference, your ticket number is 458847.
Thu 05:42 PM
Hi
Thu 05:42 PM
Good Evening, Dear Paras Shah, How May I assist you today?
Thu 05:42 PM
I have booked ticket for Indore Mumbai
on 5th November from Goibibo
amount deducted but PNR failed
as per goibibo -
Your refund application for Failed sent is still pending approval. As per the airline, delay is due to limited staffing during these unprecedented times. Once they process the refund, it will be auto-credited to your account and a notification will be sent. No telephonic/ e-mail follow-up is required. We appreciate your patience. Last updated: 15 Jan
we are senior citizens please give our dues back it is more than 2 months now. We need money on these times
Thu 05:44 PM
kindly provide me the details as mentioned below passenger namehow much amount got debitedmode of payment- transaction time - travelling sector and dateindigo app/website-registered email id.
Thu 05:44 PM
booked from goibibo
5th November
indore to mumbai
paid by citibank credit card total amount rs. 22120
MUMBAI TO INDORE I TRAVELLED ON THIS PNRHIWBNS
HIWBNS
pnr for return did not get
Thu 05:47 PM
then you have to check with agency.
Thu 05:48 PM
agency says check with indigo they are not giving us refund
are you there?
Thu 05:50 PM
what refund you are asking for dear.
Thu 05:51 PM
u mean amount?
as said above
Thu 05:52 PM
what what you will be getting can you explain.
Thu 05:52 PM
please read above what is written by me
what have you not understood in that?
Thu 05:53 PM
dear we have not received that much amount.
Thu 05:53 PM
8544 is the precise amount to be refunded to me
Thu 05:54 PM
total booking is of14866INR
Thu 05:55 PM
no
total amount is 39208
out of which 1 way traveled
so for sector not travelled but paid - amount rs. 8544
??
are you there?
Thu 06:01 PM
dear i am check from the back end team as you have every issue.
Thu 06:02 PM
ok
any update from backend team?
are you there?
??
can you respond?
are you there??
Thu 06:15 PM
dear checked everything in thiis we con not assist you because it is agency booking.
Thu 06:16 PM
ohh
can you atleast check if indigo has paid my refund amount back to them??
???
Thu 06:18 PM
Dear we havent even received it that the main issue.
Thu 06:18 PM
oh ok

Dear Team

I have booked a Car for tonight 00.15 hours for the pick up from Airport and Drop off at Ghaziabad for my Sister

I am unable to get the booking though the money has been deducted

Please call me [protected]

First of all you should provide with customer care no. and email id for complaints. As a customer we dont have a place to complain or speak to . You guys just have whats app that too you cant write there just reply to the fixed format messages.

Issue

Booking ID: *GOFLDMTBD1AF[protected]*
Due to reschedule of Air India flight by 24 hours, i have cancelled the flight on 15th jan 2022 and asked for the refund from goibibo .I have called the airlines on 15th Jan 2022 for the refund and they confirmed that they have passed comment on the pnr stating that due to reschedule of flight from their end they have given me 100 percent refund on my cancellation and shall be collected from travel agent i.e Goibibo Again to reconfirm i called back the airline on 17th or 18th of January 2022 and got to know that still my tickets are not cancelled from goibibo end . i request you to look into the matter and proceed with my refund

I have the call recordings of Air India too which i can share if you can give me email id

Dear Sir/Madam,

My wife and I, both tested positive on 12.01.2022 and 06.01.2022 respectively and because of this, we could not travelled in our flight which was booked from goibibo and was scheduled on 16.01.2022. After cancellation, from Airline I have received a refund of INR 2518. However, Goibibo refunded me only INR 618.

Goibibo should understand that due to Covid only we were unable to board flight. In this regard, we request to refund all the amount which was received from Airlines. Please see the screen shots for reference.

Thanking you

My name is Fehsal Khan

I have booking but transaction failed amount Deducted 11 Jan 2022 Time 9:57 PM of Rs 1155

Refund My Amount and Reward me asap I m trying many times of call center but not response...

I have not received my refund of hotel booking, it's been more than 15 days, I want the refund in 2 days, I need the money urgently.
I want a refund of Rs 3784/- for my hotel booking of raipur location.
I need my refund.