Ibibo Group / Goibibo Complaints & Reviews

@goibibo @goibibo_tech : HOTEL booking done but confirmation not recieved.
Pathetic Customer Service.
No POC for issue resolution
No IVR.
Helpless customer experience.
Please resolve

I have been chasing whole night but no response.
A huge amount of money is stuck with no confirmation.
Your service is insane.

Transaction date: 24 Dec 2021
Transaction time: 22:48:59
Transaction amount: 12279/-
Payment charged screenshot attached

I had booked a flight ticket from Patna to Mumbai and cancelled the same on December 5, 2021. I have not received the refund though on the app they display that amount of rs 2288 has been processed and the same will be reflected in the account after five to seven days but the amount has not been credited to the account though its nearly 19 days from the cancellation date.

Goibibo has no customer care number to call and I don't want to trust the app hereafter. I request you to raise this complaint and help me to get my amount back.

Booking ID: GOFLDMTAND439A[protected]

Thank you

I have been trying to call their customer care team in the hope of speaking to someone around cancellation of my air tickets. The issue is such where I feel talking to someone is much better than typing back and forth.

However, whenever I call the customer care numbers, I keep going round and round in the IVR and never able to reach an executive.

So, I used Twitter to request for a callback. Initially, no one provided a proper response, still I got a call from a guy called Dhananjai who gave me certain details.

Now I again needed help and I contacted the team via Twitter on Monday and I was told that Dhananjai has been informed and he will revert back to me within 24 hours. But it has been 48 hours and despite my repeated tweets and DMs, no one has bothered to respond or contact me.

So, finally, I had to write all of this down to inform you of the sick experience I am going through and an expectation (even if there is a minute chance) for you to get involved and help me get my concerns addressed.

I booked bus ticket (3 seats) to travel from kolkata to cuttack for 11.12.2021 for through GOIBIBO App vide Booking ID:GOBUSMOB8FAD567CA5 and PNR No.D6XAHV9F but when reached on the scheduled time to board the bus it was told from the operator end that the bus has been cancelled. When claimed from refund of the booking amount they told that since the booking is done through online so the refund processed will be initiated from GOIBIBO end. In spite of lodging complaint on GOIBIBO app on the same day i.e on 11.12.2021 I am yet to get the refund back.

So, request you to pls. look into the matter and do the needful to process the refund at earliest.

Thansk & Regards.

Udayanath Jena
[protected]

My Account x051763xhas been DEBITED for Rs.8, 488.00 IBIBOGROUPGurgaon- without my knowledge on 14 aug 2021 if not refunded immediately to my account im going for court of law and file fIR Against ibibo group i already lodge complaint in karnataka bank. Pls do needful as early.
From
SAJJAD ANWAR fakerde.
Mobile. [protected]

I have cancelled the flight on 15th Dec having scheduled departure on 16 Dec-21, But so far no refund status is given by Go Ibibo.

Name: Prateek Bansal
Booking ID: GOFLDMT[protected]
AIRLINE: Air INDIA
BBI TO DEL

My PNR Number:G4UYVV, My booking date was 18/12/21 in Go air Flight, On 16th evening i recived msg regarding flight cancellation, so i have contact flight operator but the told that contact booking partner,
1. There is no contact information in Goibibo App, searched from web and conatct regarding flight cancellation executive told he will check for rschedule and call back but ther is no call from there,
2. Trying in app to rechedule but there aslo one request created for date change, After one hour some one called from Ibibo, he is dont know about flight cancellation, explained him and he told that within 15 minits he will rechedule and call back,
3. After waiting 20 minits i have no trust that he will call back ( becuase first executive not called back )so i have cancelled ticket from App and booked on new date, I have cancelled ticket on 16/12/21 @ 10:23 Pm but @ 10:33 executive called that ticket recheduled and now you have cancelled so approx rs 4000 will deducted as cancellation charges,
4. Why tickit is recheduled after ticket cancellation?,
5. i have given clear instruction that i can wait up to only 15 minits, if your call not come back i will cancell ticket as i have no time.
Please Refund my full amount

I rescheduled my booking from 3rd of Dec to 7th of Dec 2021, where the amount was deducted first but I didn't get any confirmation of ticket. So I had to book it once again. M trying to talk with the customer care but they are not reachable. Need an immediate response from Goibibo in this regard. Hope I will be getting a call soon.

I check my credit card statement of month of DEC-13 and fount an unknown transaction.

[protected]:41:59 IBIBO Web Private Limited Rs. 1785.

Surprisingly i did get any transaction notification from HDFC Bank.

I have read hundreds of complaints of same nature from IBIBO Web pvt ltd.

Request to revert this money as soon as possible.

Dear Team,
We have sent email to your team regarding the refund on 9th November 2021 but till date no reply.

Ticket was booked through Goibibo. Below are the details.
The flight has been cancelled by Emirates, we need the amount to be
refunded back to us.

We tried calling helpline nos but they are not operational
[protected]
[protected]
Mumbai to Dubai – EK 509
Jan 2, 2022, 10:00 PM–11:55 PM
Flight duration: 3 hr, 25 min

Dubai to Los Angeles – EK 215
Jan 3, 2022, 8:30 AM–12:45 PM
Flight duration: 16 hr, 15 min

Sir how to I operate my old Ibibo I'd? I'm user of 2010 pls return &rply on my new mail id
[protected]@gmail.com

I am Prashant M Suryavanshi, customer of Goibibo, but I'm totally disappointed by the service now, I booked my flight from Ahmedabad to Nasik for 21-November-2021, but flight was cancelled by airline due to some operational issues, and I haven't got my refund yet. It was more than a three week and still I haven't got any confirmation from Goibibo side but I was informed by trujet airline to collect my refund from my partner app. The main issue is I could not find any support feature to enquiry regarding this in their webb/app. So please kindly see to this issues and guide me through.

Please provide my refund. Its pending for more than 2 months. I have tried to contact the customer care but there is no one there to respond. Find the details attached.

Dated 22nd November 2021, I was in a process of making a booking at a hotel in Mumbai via Goibibo app. I paid Rupees2215/- via my Upi ID. The booking was not confirmed but my money got deducted.
My Transaction Number is T2111221437413339886585
As contacted from customer care i was told that a refund will be initiated in my account withing 24 hours . Its been 20 days but I haven't received any kind of refund. This is highly unproffesional.
My account goes by my name Suyog Vilas Pimple
Contact Details: [protected]

Dear team,
please tell me the problem is going on i am asking for my refund for last 40 days but no one in the goibibo is concerned about my refund.
Everytime a false promise made by goibibo team but and after waiting for 48 hours no concern person will initiate it for refund its the way goibibo works and where is my refund i want a complete clarification why my refund is not debited in my accounts...
i am literally fedup false promises if i wont get a update then i Am sorry i have to suit a case in consumer court

THANKS AND REGARDS
ADITYA MITTAL
[protected]

DATE - 17 NOV & 18 NOV 2021

REFUND NOT CREDITED IN ACCOUNT

Reference No.[protected]

Reference No.[protected]

Hotel booking with ID HTADNAHCE7C78Q661

Hotel booking with ID HTLDNAHCE7C78Q66.

Even after almost a month refund is in process only. No resolution.

On date 14 September I booked 2 ticket from Guwahati to Delhi of date 01 November. I got only one ticket confirmation in the name of Ravindra Kumar, not confirmed or message about Prashant sahu named ticked that I booked . I talk to Paytm but they said payment done talk to your marchent . No response from goibibo yet no call, no meesage, no mail id what I do 2 months gone no refund done

Dear Sir,

I'm cancelled on going flight ticket from goibibo, refund amount shows that it will credit to wallets instantly but now my wallet show's nothing event it was not opening too.

I had booked a train ticket to Delhi with PNR: [protected], due to some issue, I had to cancel that ticket. Atter cancellation when I IRCTC site I mentioned that the refund was made to IBIBO GROUP PRIVATE LIMITED with
Reference No[protected]. But the amount was not credited to my wallet or the source bank account. There is no record or history in the app that I booked the ticket. Please look into this.

I was doing web check-in on 10th Dec 2021 at 3:52 pm for my Shirdi to Delhi Flight on 12 Dec 2021 2:30 pm. Money got deducted from my account but web check-in could not get completed. Please refund my money. Associated email address is [protected]@gmail.com and transaction id is attached.