Ibibo Group / Goibibo Complaints & Reviews

Airlines cancelled the flight, then why Ibibo have deducted
convenience fees of Rs 460 m they should refund that as it was cancelled by Airlines not by self.

Details :
Booking for 2 passengers was cancelled. A refund of ₹ 4, 494 is being processed.
Booking cancelled
07 Oct 2021, 10:53
Refund processed : ₹ 4, 494
04 Dec 2021, 16:01
3
Refund credited in account
Expected By 11 Dec - 14 Dec
₹ 4, 494 has been processed in HDFC Bank ***********5142, refund with RRN number[protected] has been processed to your account.

Please refund Rs460

I booked a train ticket for Berhampur - Bhubaneswar on 24th Nov 2021 but somehow the booking got failed but the amount was deducted and today even after 10 days, I haven't yet got my refund but on the goibibo website it's showing that money has already been refunded. Kindly Look into the matter

1. I tried booking ticket from Singapore to Mumbai on 25th Aug 2021, however i got error that request cannot complete, so i tried booking ticket again immediately and second time it was success. However when i checked my account next day i found that the money was deducted 2 times from my account. when i checked on goibibo site i got 2 PNR for the same flight.
2. So i immediately start calling goibibo but none of their numbers were working except one that had only automated talking. this i tried atleast 1-2 weeks in vain.
3. Meanwhile i was trying to contact airindia as well and after so many tries they finally cancelled my ticket and informed that i will be getting full refund but goibibo need to contact their finance dept.
4. but i was not able to contact goibibo, i informed my relatives in india also tried to contact them but the same issue. we even tried to contact them through email.
5. Finally in Sep i was able to contact goinibo through Facebook messanger, and informed them about it. they informed me that there is no double payment received so informed me to contact bank.
i double confirmed on bank and the double amount was really deducted.
later goibibo accepted the double amount but they put all the rules from airline considering no mistake from their end, goibibo is not accepting their mistake from portal and no helpline support during that period.
6. Now goibibo telling me that you will get almost half of the payment returned, with no show charges etc.
7. i feel its a scam and need to be investigated. I need my full refund

site: https://www.goibibo.com/

Hello I am raising a issue regarding my 1st Goibibo bus journey Delhi - Haldwani, 3 December, Friday at 9:20 pm
One Way BusBooking ID - GOBUS217EDB9DFA. The bus driver denied me boarding the bus and was not present at the boarding point of Kashmiri Gate where it was supposed to be. Furthermore he called me multiple times in a very rude manner, misbehaved with me and said if you want to board the bus come to Mohannagar, Ghaziabad, which is very very far from my place.

Kindly look into the matter and provide my refund as soon as possible, seriously I went through a lot last night . I want immediate action regarding my complaint.

I tried to book four Indigo flight tickets from Chennai to Trivandrum on 2nd December . I provided all details and payment also done, but finally received an error message that 'Payment did not go through'. I want to get a confirmation on when my amount will be credited back.

Thanks,

I have booked air ticket from Varanasi to New Delhi on 14 dec 2021 using my mobile no [protected] . Payment done successfully on upi google pay but goibibo air ticket confirmation has not received, even cancelled ticket information is not showing !! Nothing showing in goibibo aap regarding my recent air ticket booking !!
Pls help me out !!!

Events:

Booked A bus ticket from red bus and paid them through UPI on 17 nov 2021.
INR: 1805
Ticket No: TQCD15866592
PNR No:[protected]

On ticket their were nothing mentioned about any taxation details.
I raised a concern to get GST invoice from red bus on 29 nov 2021

RedBus representative not leastning my concern and telling me to contact bus operator.
Also I contacted bus operator but he is saying to contact red bus.
The both orange travels and red bus is doing frauds and I think they do not pay taxes to govrnment that's why these companies are treating costumers like this
Kindly help me out.

I have booked three train ticket (TRNDG4DQ0O9268) which was unsuccessful and refund amount of Rs.585.00 is still not credited in my account. Date of Booking is 19th Nov./2021.
Status in Gobibo shows refunded, what is this

Dear sir/man

I have booked the hotel name is Ocean palm goa via goibibo for 30th November till 4th December 2021, I have reach the hotel on 30th nov around 5:30 pm but due to some reasons we have to left that hotel, we have asked goibibo team and hotel staff to cancel our booking and refund our amount but the hotel denies they said se could not return the amount, I have with me my 4 years old son and my husband, we were continuously requested hotel staff to please try to understand our situation but ms. Chattergee who was dealing with us said only 2 days will be refunded, but we asked them we stayed there only for 20 minutes so why you are giving the refund for 2 days .the goibibo team is doing nothing in this . After that hotel manager Mr. Geogre Thomas came, he was very arrogant person, said we will not refund the single amount, jisko jo karna h kar lo, jha complaint karni h kar lo, I don't care and ran away from that place. My family were harrassed by the hotel staff .we were new at this place, there was the time around 7o clock. We faced too much their,
Request you to kindly listen to us and talk to the goibibo team and hotel ocean palm goa to refund our booking amounts and also pay to us for the trouble, problem and harrassment that we have faced.

Its a kind request please solve my issue, i am not able to contact goibibo customare care after so much mail and calls,
My flight was cancelled on 4th november 2021. I had contacted goibibo on the same day. My flight was delayed 6hrs it was showing on the app. But my flight was at right time . So, i could not catch it, because o[censored]r miss update and technical issue as said by your customer, they told me to solve my problem and give me full refund, byt there is not response till now. M actually fed. And i need my money back...
Below attach is the proof.

Honorable Consumer Forum !
I booked the Sleeper bus ticket form GOIBIBO website at[protected] worth Rs 2476.00 booking id is GOBUSba339be24c for date of Journey is[protected] Delhi to Azamgarh (UP) for celebrating holy festival at my home town. Bus operator details is Raghuvanshi Travels and GOIBIBO, This bus operator booked the ticket and deny at last moment of journey[protected] also which record i have. So seemed GOIBIBO doing the fraud of every customer.

but at the last moment of travel bus operator has been change the bus and also sleeper class to Seater, alternate bus details is E BUS Services bus no UP 65 BT 8959. i locked the complain to GOIBIBO team on same time with all details that alternate bus is very pathetic and and his all seats having water locked, so Mr Gaurav (GoIBIBO emp) offer me only Rs 600 compensation that time, i denied for that. I said that time to him i want to take a hard action against the bus operator, so that they never did again such types of activities to anyone. i demand that time immediately blocked this operator on his website and refund my 50% ticket amount. he assured me they will provide me necessary solution for my 16 hours night pathetic journey max 72 hours only. but 8 days has been spent and not getting any proper solution as per promised. Now they forced me to settle is only refund Rs 800.00 which totally unethical and pathetic for using a such trusted brand like the GOIBIBO. it's better i purchased the ticket from directly to bus operator which is cheap also. But i chose it bcz i did't want to trouble any trust issue.

Between the travel alternate bus crew members cut my trolley Bag and stolen my wife branded make kit worth Rs 4, 000. 00 from bus trunk. After reached the home when i saw then contact to bus operator E Bus India-([protected]/[protected]) bus no UP 65 BT 8959. but he is not supporting till yet, while I sent him images of my bag, but he said that on call I have 200 such call everyday do whatever you can. I also shared the same details to GOIBIBO team but now they totally deny they cant't help in this matter. FIR also register in UP Azamgarh P[protected] and in Delhi LR No: 255247/2020

Now the GOIBIBO team supporting the bus operator and still sold still alternate Bus operator ticket on his platform. If customer cancelled the ticket at last moment then then the penalty amt is 90% but if operator doing the same and provide the pathetic service against the luxury class promised, then no one ready to help customer. GOIBIBO team just care now his profit margin they don't care the customer harassment.

Would request you humbly to please investigate this case and give me the justice

Please check the GOIBIBO senior Management details and office address

1.Sanjay Bhasin
Co-Founder & Chief Operating Officer
2.Vikalp Sahni
Co-Founder & Chief Technology Officer
3.Parikshit Choudhry
Chief Business Officer – Domestic Hotel Supply

Goibibo Head Office Address : ibibo Web Private Limited, 4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon – 122002, Haryana

I have booked ticket in goibibo on 8 Nov but it got cancelled but still my money dint refunded till now soo im requesting u to give my money back

I request you to please deactivate my account I'm continuously keep on sending complaint request.Please kindly deactivate my number registered with [protected] mobile number

I have booked a hotel via goibibo site and paid an amount of 2008 via gpay app on Nov 26 11.17am. The amount debited from my account and sent to goibibo.[protected]@icici Successfully.Pls find below my transactions proofs attached
Once after the payment is succeeded the window didn't changed the status of transaction. When tried to check the app and modify it wasn't working. I tried to call customer care number but no luck.noone turned up.

I want my amount refunded back .please raise this concern and provide me the solution at the earliest

I am karthik Villalan, customer of Goibibo for years but I'm totally disappointed by the service now, I booked my train from Allepy to Chennai The PNR [protected], Alappuzha railway station to Chennai Central which got cancelled due to flood in Kerala, I haven't got my refund yet. It was more than a week and still I haven't got any confirmation from Goibibo side but I was informed by IRCTC to collect my refund from my partner app. The main issue is I could not find any support feature to enquiry regarding this in their webb/app. So please kindly see to this issues and guide me through.

Thank you

Sie my bus booking ajmer to mumbai 26/11/2021 4seet booking are not done but amount are widdroll please my amount are refund

Kindly deactivate my goibibo account permanently with registered mobile number [protected] some unnecessary bookings have been made by someone.so kindly deactivate my account permanently as fast as possible

I need to deactive my account permenantly registered with [protected] mobile number.please kindly deactive it.

My bus was cancelled but it’s showing trip completed . When will I get my refund ? Not able to raise this concern in your app .

Goibibo Has Charged Me Cancellation Charges For My Airfare Which Was Cancelled And There Was No Cancellation Fee Charged By AirAsia Airlines . AirAsia Has Paid Rs. 26843/- In Full But Goibibo Is Not Paying.
They Are Not Answering To Emails, Nor Is Their Customer Service Worth Calling. No One To Answer The Call.
As Per Airlines Rules, There Is No Airline Cancellation Charges But Still Goibibo Is Charging The Amount. It Was Advised By The Government That No Charges Should Be Cut As The Flight Was Cancelled due To COVID By The Airlines Itself.
I Want My Money Back From Them.
Please Help