Ibibo Group / Goibibo Complaints & Reviews

I had made payment of Rs. 8975 using UPI at the payment page on 16th November, 2021 at 09:27 PM approximately for booking of a flight from Kolkata to Jodhpur.
The amount got deducted from my bank account using BHIM app.
The app completed the payment successfully and the money was sent to the UPI ID: [protected]@hdfcbank.
But the payment page did not update even after waiting for 10 mins.
The booking is not being shown in my goibibo account so there is no way to manage it.
I tried to contact Goibibo's customer care via call & email but none of the phone numbers worked and nobody replied back to my email.
I have texted in facebook messenger also but no response from there end.

The transaction reference number is[protected]

*MANISHA VIVEK DOUD*,

a ticket to help you track your issue/query regarding *Bus Cancellation* for your Booking ID *GOBUSAND297BC2E119*.The ticket ID for your reference is: *[protected]*.

They send massage to solve issue but no money refund until now in my account

I have booked tickets through Goibibo for Pune to Srinagar (5th November)There was Pune airport issue so we have canceled tickets through customer care and on call customer executive said they will refund full amount but now they are saying they will not refund the full amount they are saying they committed any thing so we ask to them share call record with us for our satisfaction but they are not sharing any thing and directly closed the issue

​

sir
i was trying to book 2 business class tickets from riyadh to mumbai for 07 jan 2022
i had entered the details and i had paid the money
i had 33016 in my wallet and i paid 62586/- thru my bank account in federal bank

the money has been debited from my account but i am yet to get any ticket from go ibibo

--INR 62, 586.00 Nature Of Transaction: FN/SHP/[protected]/IBIBO GROUP PRIVATE

the reference number is attached for your kind reference and action

please give refund or ticket

With thanks &warm regards,
LINSON M DOMINIC,

Booked the flight from Tuticorin to Chennai on 11.11.2021 through IBIBO and ticket received. PNR no KMWBTW. Unfortunately the flight got cancelled and got a voucher issued by the airport staff. For refund, unable to contact the customer care to initiate the refund

Booked a flight through ibibo from Tuticorin to Chennai on 11.11.2021. Flight got cancelled and got a cancellation voucher from airport staff. Unable to contact ibibo customer care to initiate the process of refund.

Refund initiated on 4th of Nov still it’s not credited to my credit card. I have call goibibo customer care multiple times they told me it will credit to my credit card within 5-7 days means within 15th now it’s almost 17 days I have to go to consumer forum. Being a old customer it’s really a pathetic experience

I have been using goibibo account since many years. But now I unable to login as Indian mobile number is discontinued as not using more. Now I am trying to login with email but that option either not working or Goibibo has no more access provide to users to login with email. I had so many bookings before using my account and want to continue the same account. I have non indian mobile number that doesn't work for goibibo but at least there should be access with email. It's really weird. Please help out me on that. Password reset also not available on website

I have booked a ticket from banglore to Goa of bus. The payment have been deducted but no ticket received. I couldn’t go with the bus. In the app no booking is being displaying. It was of today, 13 December 2021.

I have booked a ticket, payment has been deducted but no ticket recieved.

Dear sir/mam when I booked a flight then the transaction failed from Goibibo but my money transaction has been successfully, then when my money refund? Please you check my screen shot and refund my money.

I was book an air ticket under pnr no.NSZTFB from delhi to dimapur on 22 dec 2020 for journey on 1 jan 2021 but due operational reasons the indigo airlines cancelled my ticket from delhi to kolkata. Four months is going to be passed but my money rs.4630/- has not yet been refunded to my account.

I have booked flight tickets today from bangalore to goa on 14th December and returns tickets from goa to bangalore on 17th December payment of rupees 1, 1956 done with upi phone pe successfully but tickets are not confirmed Please tell me what is the issue with my booking when do I get tickets

On 08 Nov 2021

I was trying to book a ticket, but payment was deducted from my account but I have received an error from Goibibo

Reply to me at
[protected]@gmail.com

On 08 Nov 2021

I was trying to book a ticket, but payment was deducted from my account but I have received an error from Goibibo

Reply me at
[protected]@gmail.com

Respected Sir,
I have booked oy oyo 15939 talwarkar's serene resort with Goibibo IDHTLDVAG8RP4J5EMW .PNR[protected].

It was a booking for two rooms with children.When I reached there first they told us that we don't have a deluxe room, (actually the hotel had given the room to someone else at higher charges. due to peak season of diwali ) can you please check in in standard room.As it was remote location at mahabaleshwar, we agreed.So after a while when we go to room the owner told us that you have booking with double charges for lower room.We argued that it can't possible.He told us, he don't know anything and told us to pay double charges for booking.And put our bags outside the room.(even without our permission and when ladies and children were in the room.the waiter just came and pick our bags)

When I complained about it in goibibo.they told us to that i will get callback in few minutes but the call came back after 1.5 hours When I have already left.the lady from goibibo told us hotel is undergoing maintenance work.(I actually seen that no maintenance work were going on and they were giving room but just at higher charges due to season of diwali) the lady from goibibo first told me to check in in other hotel but i was not in a position to go here and there with family.they refunded me and gave me voucher of 1000.

But Do you think it is worth it? What should I do with that hotel voucher? Do i Book hotel again for such a bad experience again when goibibo doesn't have any control over their hotel partner.When I book on goibibo, I should have surety of getting room and not be harassed like this even if it is peak season or not

Dear team,
I was in midst of booking flight from Mumbai to Mangalore for 23rd December 2021. However the transaction got deducted on 4th November but there was no email or message from ibibo on the same. Attached is the transaction done.

Requesting quick revert so that I can get the ticket in same rates and not higher rates please.

My number - [protected]

Regards,
Amrita Noronha

We had our tickets booked for Air India flight from LHR to ATQ on 1st Feb 2020, which was cancelled by the airline .Its been 9 months since we have raised the refund request with GoIbibo and still have not received the refund.

I have tried calling goibibo customer care numerous times. However, I am not able to get a response on the status of the refund and why is it taking so long when the Airline takes only 7 days to process the refund.

I have dropped many emails to [protected]@goibibo.com but haven’t got any response. Its a customer experience of the Worst quality and i feel cheated. I dont think i would recommend anybody for any services through GoIbibo.

PFB e-ticket numbers and refund Application numbers :
[protected] [protected],
[protected] [protected]

We had our tickets booked for Air India flight from LHR to ATQ on 1st Feb 2020, which was cancelled by the airline .Its been 9 months since we have raised the refund request with GoIbibo and still have not received the refund.

I have tried calling goibibo customer care numerous times. However, I am not able to get a response on the status of the refund and why is it taking so long when the Airline takes only 7 days to process the refund.

I have dropped many emails to [protected]@goibibo.com but haven’t got any response. Its a customer experience of the Worst quality and i feel cheated. I dont think i would recommend anybody for any services through GoIbibo.

PFB e-ticket numbers and refund Application numbers :
[protected] [protected],
[protected] [protected]

I had booked a hotel for 5th and 6th November 2021 in Goa.The Hotel called and said that they had to cancel my stay due to maintenance happening. I spoke to Triaha from Goibbo and she said that the hotel cannot do this and did an alternate booking at another hotel for these dates. When i reached the hotel after travelling from Bombay i was told at the hotel that there was no booking on my name. I tried reaching your agents and everyime i spoke to them they put me on hold and disconnected the call. I spoke to Yahavi, Rishabh, Bismaya and Manoj. After speaking to so many of them my issue was not resolved and it literally took me 2 hours and i was waiting outside the hotel with my luggage.

Finally i spoke to Bidya and she said that there cannot be any alternate replacement done and instead they would do a refund. I was left stranded in the middle of the street from nowhere. None of your agents let me speak to the manager. Infact Bidya said that she would call me back or I would get a call from her manager but none of this happened. I was also feeling giddy after travelling and had to face so much of trouble.

I should have been informed on earlier on the 2nd Nov itself that I didn’t have a booking. Instead your agent Trisha insisted that she would make an alternate booking instead of refunding the amount on the 2 Nov 2021. I trusted your company service simply and I am extremely upset with this behaviour. Kindly refund the amount to me asap.
I will surely strongly recommend people not to use your website for any bookings.

Hope some action is taken against this.Also expecting a call from your end to speak to you in more details regarding this issue.