Ibibo Group / Goibibo Complaints & Reviews

We were booking a ticket from vapi to belagavi on 15 October for gujarat travels and the payment mode was through UPI initially but as we didnt get notification for UPI we scanned the QR code later.The amount Rs.2538 was debited but the seat wasnt confirmed.
Details:
Reference ID number: 87318267
Transaction date and time: 14 October 2021 at 10:23 AM
Seat number: V (Lower deck)

I booked a hotel via goibibo hotel booking services "BOOKING ID HTL6BAGZT7", it was a prepaid booking of Rs 1519 and they promised 100 % refund for cancellations on my first booking. But when I approach hotel for check-in they denied check_in and they treated me badly. so I raise a complaint to customer care services of Ibibo group they cancelled my booking and promised refund of amount But which is not 100 % of what i paid, they agreed to refund Rs 1509. I haven't received my refund yet, even after confirmation and send me an RRN number order HfFagD8Wy6B7hp and now when I am trying to contact their customer care services again for my refund they are not responding to me. I also request to compensate for the unusual delay
and for advertising fake offers.

We booked a room in Hotel sapthagiri in Secunderabad and due to some rules and regulations they denied the check in. The hotel manager asked us to contact goibibo for refund but when we did, they denied the refund. We asked them to cut the cancellation charges but they cut the entire price for cancellation charges. The manager was very rudely saying that you dint give us the money ask Goibibo people for the money. @goibibo should really look into it.

I had booked flight ticket PNR UU3KNL for Air Asia through goibibo.com. The flight got cancelled and so they have returned the money with full refund. However, since the flight was booked through goibibo.com, the website has stored the money onto thier own wallet. Whenever, I try to transfer the refund from thier wallet to my bank account, the website reject it saying some problem with thier webpage. I tried several times calling their helpline no but they are claiming they cannot help. Although, Sir Asia was very prompt in refunding the money, the website goibibo.com is holding money with them without my permission. And even when I trying to transfer it to my account, they are using illicit means and fraudulent way to not to let that happen. This is daylight robbery and strict action should be taken against this website

I tried booking through goibibo on 29 th sept 2021 my money is deducted from my account but my ticket is not genrated that is happen 5 times 4 times money deducted is 527 inr and one time 737 inr still I am waiting to credit back to my account but still it is not credited to my account and I am trying plenty option to contact goibibo customer care but no one is responding not on the email and not on the phone toll free no please help me out regarding this matter as soon as possible.

I booked tickets on 29 th sep 2021 by goibibo but my money is deducted from my card 5 times but my ticket not genrated every time I waited for some days to return back in my account still 10 days passed but my money not credited back so I tried to contact them through mail and by call but they are not respond any where no one is there to resolve my issue so I want to file a complaint for this issue and I want my money back from goibibo this money is precious for me coz I dnt HV job I lost my job during covid time so please help me out
Thanking you

I'd called to the customer service centre for the information of refund. As per the track status available on goibibo app, the amount is credited but I didn't recieved any amount.
Since the date of booking was 28th September, 2021 and journey date was 20th Oct, 2021. How much time will you take to refund that amount?? Your service is very slow. Plz refund it asap.

Hi,

I sent mail to Goibibo for deletion of my account on 28th Feb 2021 due to security reasn.
No action was taken by Goibibo.

Now I am receiving mail about ticket cancellation which I did not book : Refund Status for booking GOFLD6B0E[protected]

This is might be someone using my account maliciously or fraud purpose.

It is Goibibo's responsibility to protect customer data and Goibibo is responsible for any fraud with my mail ID/Phone No.

Please delete any account with my mail ID or Phone No.

Cancelled a hotel booking on 20th of September which I booked for 22/09/21 using their app . I was promised complete refund of the amount ( ₹3157 ) by 27-29 September if I cancelled the above mentioned booking anytime before 21st September 2021 . Today is 7/10/21 and despite repeated complaints on their customer service number, no solution has been provided . They gave me a transaction ID which I was told to follow up with the bank, however the bank said that they can't do anything with the transaction ID and they haven't received any refund from goibibo. At present goibibo refund team isn't answering my calls, texts on whatsapp or emails.

My sel[censored]day Kumar Goud, i'm requesting you to delete my account from Goibibo, login details mentioned below.
User name:[protected]
mail ID: uday.[protected]@gmail.com
kindly delete my account permanently from goibibo

Sir, iam pandugula raju
my contact number [protected]
On 30 SEP I booked a train ticket from varanasi to secunderabad junction and WHILE iam doing payment, due to some network issues the ticket is cancelled but the payment [6, 211] is debited from my account and credited in goibibo account but ticket is not booked.
THE PAYMENT IS DONE FROM GOOGLE PAY.
Present 05/10/2003 till now the payment is not refunded,
so iam requesting a refund as fast as you can,
so kindly solve my issue,
thank you.

So I booked a hotel via goibibo hotel booking services it was a prepaid booking of rs 929
But when I approach hotel for check-in they denied checking so I raise a complaint to customer care services of Ibibo group they cancelled my booking and promised refund of my given amount
But it's been 2 weeks I haven't been received my refund yet even after confirmation of amount being credited in my amount from their side
And now when I am trying to contact their customer care services again for my refund they are not responding to me I am a regular customer of Ibibo group still they are behaving like this
I think they are not trustworthy and stable with thier business policies
Here is my booking Id HTLDMAFX9ENBVLSM

I've booked Kerala Tickets from Chandigarh. My departure flight is Indigo and my Return Flight is Vistara. This option is suggested to me by Goibibo platform itself. Due to Covid; Indigo canceled their flights for my departure and gave a refund for the same. But Goibibo charged double the convenience fees for the same. Vistara didn't cancel the flights so I see no option than to postpone by flights. Vistara gave me the option to keep my ticket OPEN till 30th Sept. I've opted for that plan with the thought to utilize my money that time. Covid cases kept on increasing in Kerala and most of the states in Kerala are under lockdown. I requested Vistara and Goibibo multiple times to either increase time for OPEN ticket or at least give me a refund. Airlines refused for refund and Goibibo refused to help on this matter. I see no other option than to apply for any possbible tax refunds on the flights. I have requested the same in Vistara and they processed the refund of approx. Rs. 590 per passenger. Today I got call from Goibibio and they said they will have cancellation charges of approx Rs. 550 per passenger so any refund won't be possible. I suffered loss of approx Rs. 40, 000 in this entire booking and Goibibio didn't cooperate in this whole matter. Their support team is pathetic and I told them to at least find some resolution for the same but they are good for nothing. I won't recommend anyone to opt Goibibo as their travel partner and won't even recommend to opt Vistara for any flight bookings. I'm pretty sure lot of people had similar experiences so feel free to share their experiences aswel.

Hi,
Goibibo ID : HTLDNAGXNYN9CFKS
PNR : [protected]
Hotel booked on 05 Oct 2021

I have booked room for 7th check in and 8th check out but after booking it is reflecting the same day check in and check out.This is absurd and want reason why this booking changed and I can't contact customer service. I am unable to modify my booking also as while going to payment page it throwing error while confirm pay. Your application is having bug .
Please resolve my query as soon as possible and I want a call back.
Phone number-[protected]

Regards,
Amar

This is regarding the booking on Goibibo.com, I made last night on 3rd Oct. 2021, for 11th Nov. 2021. On confirmation I checked that it has picked a date of 4th Nov. 2021 instead of 11th Nov. 2021 as the booking date.

I called Goibibo customer care no. exactly within 5 mins and was told by Mr. Ayush that the booking will be cancelled and the entire amount will be refunded back to be within 14 working days.

I have got no confirmation email or SMS regarding the same due to which I am writing this email.

I would request you to please cancel my booking for the 4th Nov. from Mumbai to Delhi on Vistara.

Today I had booked ticket chandigarh to goa from ibibo. Money deducted from my account but the ticket not generated.

I have booked ticket on[protected] from varanasi to jammu but due to lack in app i didnt received any confirmation and my money was deducted from my account. So please refund my account

Booked flight tickets on 1st October 2021 and got redirected to the payment section where i chose UPI and then used net banking to complete the transaction. The amount worth 11114/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation.

Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team!

I have also checked with my bank and Google pay; they have clearly mentioned that this is a merchant issue and that it should be resolved by Goibibo.

Please help me in getting my money back. Deeply disappointed with the company and its customer service !

Dear sir
As I have booked Hotel in 30 th SEP for amount Rs.6441/- ... Amount was debited, but hotel is not booked. So that transaction got failed. Almost three days over still my money is not back to my account. Kindly call my number if further details required
[protected]
Name: Thiraviaraj

I have made payment for flight booking from Delhi to nagpur on 25 sept ... payment deducted but no reply from goibibo nor they having proper customer care for domestic flight booking ...
my RRN :[protected]
Help me please...I don't know why goibibo is doing such frauds .my family members also got upset that I used such a fraud application .