Ibibo Group / Goibibo Complaints & Reviews

Hello...
I had booked a hotel (BH Boutique hotel, Rajarhat, Kolkata) on 18/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is: S17900768.

I was trying to book airline ticket but due to some reason the payment was declined. But after sometime automatically amount of Rs. 12068 has been deducted from my bank account and no sms or mail or booking has been done.

Date- 25th Sept, 2021

I want my full money back in my account number as soon as possible. This type of inconvenience is highly looked down upon....

R/S, I am Faizal Akhtar and i have done a flight booking on 25sept2021from bengaluru to kolkata but my money have has been deducted and i till now i haven't got any information about my ticket.I have called contumer care but no information was provided to me .Therefore i request you to plz refund my enture amount .

R/S, I am FaizalAkhtar and have doneflight ticket booking on 25sept2020 frim bengaluru to kolkata .And my money for flight ticket has been deducted but ticket not confirmed and i gmhave not got any booking id.Therfore i request you to plz refund my total deducted amount.

I had received an email on 28th March 2021 that a refund amount of Rs. 7914 has been processed and will reflect in the Goibibo wallet.
The amount is still not reflecting in the wallet. Even the trip is not showing in my goibibo account under cancelled trip.
Also, the total amount paid for the tickets was Rs. 16662.
I want the full refund of my tickets.
I have attached all the related documents for the reference.
Thanks

I booked jet airways flight in april 2019 however it was cancelled by their end still money not refunded.
Whenever I call cust care they say refund is in process.
DOES IT TAKE 2.5 years to refund 3.5k?

Issue occurred on: 23/09/2021
Client contact no - [protected]

The issue that I have experienced was:
I booked a hotel from Goibibo on 23/09/2021 from 25th Sep to 26-Sep-21. The amount got deducted from my account however i didn't received any confirmation. I have connected with hotel and he too has not received any booking on my name.
I tried to contact Goibibo helpdesk with multiple channels without any success.

On 22nd September I tried booking train ticket from Nizamabad to vishakhapatnam and paid 514 through SBI net banking . My money has been deducted but ticket has not confirmed and refund is also not processed. Please look into this issue and refund my whole amount as soon as possible and later I got mail saying "we noticed that your payment failed for this Transaction/Booking id TRNAG2LGS55LKG while trying to make a booking on Goibibo.com from NZB-VSKP train on 25th September 2021"

While booking goibibo website told that breakfast was complimentary however at checkout hotel told us that breakfast is never complimentary and goibibo has fraudulently published complimentary breakfast on website.

Goibibo ID : HTLDSAFEPJ4PSGQ9
PNR : [protected]
Hotel booked on 23 Sep 2021
ATTACHED RECEIPT 24/9/21 NO 13257

After 1 years and 6 months, I received an SMS from Goibibo on 21/09/2021 @3:21pm that my refund of booking-id GOFLD77EFB[protected], INR 3974.00 has been credited to your Goibibo Wallet.

When logged into my Goibibo account, there was no credit of INR 3974.00

Even gobibo portal is showing the refund has been credited to Credit Shel but actually not.

Due to covid situation flight tickets were cancelled by Indigo and amount was also returned to goibibo, but no steps were taken by goibibo company. The worst part of this company is that not a single contact number is in working condition. Why this company doesn't work like a professional company. Customer care is also at 0 level. Any many incidents have been reported like this where this company has earned the name " A big scam".I have read in many reviews.

I am attaching both the tickets details here so that the amount can be get back.
If it won't happen I will highlight this matter through social media.

Booking date -20/09/21
Cancelled date- 13/09/21
Name of the person- Elizabeth Nathaniel
Booking ID- N6EZJPZUS
Lucknow to Kolkata
Booking ID- N6EVLHNVM
Kolkata to Lucknow

Therefore, It is requested to refund the amount in the source account.

Please solved my payment issue, I have deducted money twice from A / C NO - [protected], Amount @ - 17422/- .

My Nqme - RUHUL AMIN CHOUDHURY
& contact no is - [protected], [protected], [protected]

I tried booking a flight ticket for my family. Wanted to take my parents first time in flight. Money got deducted (Rs 29605) but didn't receive a ticket. No where to report. Lots of emails sent to [protected]@goibibo.com. Google play review is getting deleted. Their link never opens.. I am waiting for more than 7 days. I haven't got my money back. It was a dream to book a flight for my parents but it was spoiled by GOIBIBO.

We booked the lodge in hotel called Silver leef in Panchagani Mahabaleshwar through goibibo go cash. Next day when we reached there we found there was no such hotel in Panchagani and called the telephone number given in invoice and found that the hotel is closed since two three years back. We got shocked!! Found very difficult to book another hotel at that place immediately that day . It was messed.
Our amount Rs 6600 was taken by goibibo for booking this hotel. I am very very upset. Goibibo has to refund my money immediately with rate of interest. Otherwise I will go to the Police very soon to raise the complaint against goibibo.

My self Anoop booked bus ticket for Thrissur(Kerala)-chennai(Tamilnadu)and same cancelled
well before one day of travel but still not refund the payments, as per telecom with bus operators neither they didn't got refund nor my self
Goibibo ticket number-TS[protected]UOWA
MODE OF PAYMENT-DEBIT CARD
person for contact of bus operator-Anish, surya travels
[protected], sent many mails to official mail id of goibibo ([protected]@goibibo.com), but no response from the other side, bus operators response is, they didn't get any refund from goibibo

Meri booking my trip me show nahi ho rahi hai
Mujhe customer service no dene ka kast kare

GOFLIMTBDE7D[protected]

Dear Sir,
This trip flight was cancelled on time and we unable to know the refund amount. recently, we checked account and found GOIBIBO refund only 5258INR from 142000INR. What is the refund policy used on this cancellation. please let us know, because we in touch of airlines and they pointed towards GOIBIBO.

Please reply us, we will decide further on reply from your side.

Dear Sir,

Following flight tickets were booked through GoIbibo web portal :

Airlines : SpiceJet
PNR - PD7ETG
Date of journey - 03.04.2020
From : Kolkata To: Pune

PNR - PYQ77Z
Date of journey - 04.05.2020
From : Pune To : Kolkata

Due to Covid lockdown by Govt. of India, the flights were cancelled. The booking amount was credited to a credit shell for fresh booking till 31st March 2021. As per the regulations, if the credit shell amount could not be used in the above mentioned time frame, refund of the money will be processed. I have not used the credit shell amount till now. I have been requesting to refund my money. Please be informed that till now I have not received my money. The airlines SpiceJet has confirmed that entire amount has been refunded to the agency account (goibibo), however, GoIbibo has not refunded my money.

Please help me to get my refund.

Best regards,
Subhankar Kundu
Mobile - [protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Hotels & Resorts

The issue that I have experienced was: Double payment reduction for single booking

It occurred on: 19/09/2021

Refund one extra amount of 7.5k

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Nandini Jain

Booking reference: HTLDNAF47S95V569

On 24th July 2021, two transactions have been done with Goibibo of Rs. 1000 each., this was regarding flight seat booking but the flight got canceled but above amount which was deducted still not received the refund of it..