Ibibo Group / Goibibo Complaints & Reviews

I have made payment for flight booking from Delhi to nagpur on 25 sept ... payment deducted but no reply from goibibo nor they having proper customer care for domestic flight booking ...
my RRN :[protected]
Help me please...I don't know why goibibo is doing such frauds .my family members also got upset that I used such a fraud application .

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Online payment transaction done bt our travels ticket did not get booked

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Address: Punjab

I booked my room on 25 September 2021 night. Money was deducted and Goibibo also shared room detail invoice on mail Id and also on whatsapp number. But, Next when I arrived at hotel they denied for booking. After discussing with customer care, I asked to refund money and cancel room. Then, I paid money by card to hotel.

4 days was gone, but till now I haven't received any refund and any inquiry call from Goibibo side as well as hotel side.

All documents attached. You can also check same.

Regards
Satnam Singh
[protected]

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I have now submitted numerous feedbacks and I still haven't received any response from your end and this shows the patetic service your company provides. We have been cheated and we are not getting appropriate support. Kindly read this feedback and please get back to me so that I can explain the bad situation I was in this morning after the property owner denied our check-in. Please show some humanity towards us and kindly get back to me by call or email.

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Hi I book a hotel room for 29.sept one month ago but due to some medical emergency I was not able to check in Plz provide me refund for dat

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Address: Gurgaon

I booked bus tickets from Goibibo app. The booking was successfully done money got deducted but tickets are not showing under Mytrip

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Address: Latur

I was trying to book ticket on 28th Sept- 2021 from Dound (MH) to Latur (MH) but due to some issue ticket not booked and transaction done .
My contact detail: samadhan.[protected]@gmail.com -[protected]

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My Booking ID is GOMUPKGINT9D10E84308.
Refund from wallet to account initiated on[protected]. Till date amount is not credited to my account.

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Hello...
I had booked a hotel (Hotel Safari Jaipur Rajasthan) on 28/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is:[protected]

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Hello...
I had booked a hotel (BH Boutique hotel, Rajarhat, Kolkata) on 18/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is: S17900768.

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Website: Goibibo

I was trying to book airline ticket but due to some reason the payment was declined. But after sometime automatically amount of Rs. 12068 has been deducted from my bank account and no sms or mail or booking has been done.

Date- 25th Sept, 2021

I want my full money back in my account number as soon as possible. This type of inconvenience is highly looked down upon....

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Address: Bengaluru

R/S, I am Faizal Akhtar and i have done a flight booking on 25sept2021from bengaluru to kolkata but my money have has been deducted and i till now i haven't got any information about my ticket.I have called contumer care but no information was provided to me .Therefore i request you to plz refund my enture amount .

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Sep 27, 2021

Updated by faizal akhtar Please, anyone help me out till now person has contacted me and neither i can contact to goibibo .

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F

faizal akhtar

Sep 27, 2021

Is anyone here who can responce to me and can solve my issue @goibo.

Reply

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Address: Bangaluru

Website: Ibibo

R/S, I am FaizalAkhtar and have doneflight ticket booking on 25sept2020 frim bengaluru to kolkata .And my money for flight ticket has been deducted but ticket not confirmed and i gmhave not got any booking id.Therfore i request you to plz refund my total deducted amount.

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I had received an email on 28th March 2021 that a refund amount of Rs. 7914 has been processed and will reflect in the Goibibo wallet.
The amount is still not reflecting in the wallet. Even the trip is not showing in my goibibo account under cancelled trip.
Also, the total amount paid for the tickets was Rs. 16662.
I want the full refund of my tickets.
I have attached all the related documents for the reference.
Thanks

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Oct 07, 2021

Updated by Rachitas23 Is there any update on this? I haven't received any call or emails from Goibibo yet.

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I booked jet airways flight in april 2019 however it was cancelled by their end still money not refunded.
Whenever I call cust care they say refund is in process.
DOES IT TAKE 2.5 years to refund 3.5k?

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Issue occurred on: 23/09/2021
Client contact no - [protected]

The issue that I have experienced was:
I booked a hotel from Goibibo on 23/09/2021 from 25th Sep to 26-Sep-21. The amount got deducted from my account however i didn't received any confirmation. I have connected with hotel and he too has not received any booking on my name.
I tried to contact Goibibo helpdesk with multiple channels without any success.

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On 22nd September I tried booking train ticket from Nizamabad to vishakhapatnam and paid 514 through SBI net banking . My money has been deducted but ticket has not confirmed and refund is also not processed. Please look into this issue and refund my whole amount as soon as possible and later I got mail saying "we noticed that your payment failed for this Transaction/Booking id TRNAG2LGS55LKG while trying to make a booking on Goibibo.com from NZB-VSKP train on 25th September 2021"

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Address: GURGAON

Website: GOIBIBO.COM

While booking goibibo website told that breakfast was complimentary however at checkout hotel told us that breakfast is never complimentary and goibibo has fraudulently published complimentary breakfast on website.

Goibibo ID : HTLDSAFEPJ4PSGQ9
PNR : [protected]
Hotel booked on 23 Sep 2021
ATTACHED RECEIPT 24/9/21 NO 13257

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After 1 years and 6 months, I received an SMS from Goibibo on 21/09/2021 @3:21pm that my refund of booking-id GOFLD77EFB[protected], INR 3974.00 has been credited to your Goibibo Wallet.

When logged into my Goibibo account, there was no credit of INR 3974.00

Even gobibo portal is showing the refund has been credited to Credit Shel but actually not.

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Due to covid situation flight tickets were cancelled by Indigo and amount was also returned to goibibo, but no steps were taken by goibibo company. The worst part of this company is that not a single contact number is in working condition. Why this company doesn't work like a professional company. Customer care is also at 0 level. Any many incidents have been reported like this where this company has earned the name " A big scam".I have read in many reviews.

I am attaching both the tickets details here so that the amount can be get back.
If it won't happen I will highlight this matter through social media.

Booking date -20/09/21
Cancelled date- 13/09/21
Name of the person- Elizabeth Nathaniel
Booking ID- N6EZJPZUS
Lucknow to Kolkata
Booking ID- N6EVLHNVM
Kolkata to Lucknow

Therefore, It is requested to refund the amount in the source account.

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 41

Money deducted but no flight tickets booked ...they are doing some kind of money fraud

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Urgent Refund

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Refund Issue with Goibibo -- Satnam Singh

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Patetic service and support from goibibo

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Cancellation booking and refund

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Bus tickets not updated in app but money got deducted

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Transaction Done but ticket not booked- INB/851830700/CCAVENUE.COM/CHARGE/null

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Refund reg

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Online Payment Debit two time

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Complaint against no refund

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Amount deducted from account but no booking was made

Money for flight ticket deducted but ticket not confirmed till now

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Money for flight ticket deducted but ticket not confirmed

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Refund not received for Booking ID GOFLDMOB9BA031582201466

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Refund not received, 2.5 years had past

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Hotels & Resorts complaint

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Train ticket refund not processed

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Complimentary Breakfast not provided

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Reference No. 12132487595867776 : GOFLDMT43C461602568377

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Ticket amount is not returned after cancellation

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