Ibibo Group / Goibibo Complaints & Reviews

I have opened mail account (brijendra.[protected]@ibibo.com ) in ibibo.com to create facebook account.
Now i am not able to recover and login my facebook account as my password is incorrect and the recovery otp and password is being send on my ibibo mail id which is not available any more and can't be found.
Kindly help me to login my facebook account on priority basis as i don't want to loose my account.
Please help me on priority basis. my mail id is (brijendra.[protected]@gmail.com)

Sir i forget my email id and i can't acces my facebook account please solve my problem

On 4th October 2021 the Company withdrew Rs. 35, 628 from my Union Bank account with out my authorization .
I have not availed any services from the Company as such this unauthorized withdrawal from my bank account using ePAY amounts to fraud.
Details of withdrawal are:
1. Tran .id:[protected]
2. Date : 04/10/2021
3. Remarks: ePAY/TO: IBIBO WEB PVT LTD /[protected]one time payment
Kindly arrange to get the said amount refunded .
Regards,
Poonam Upadhyay

I have booked a train ticket( details are mentioned in attached files)... I had to cancelled it due to some mistake in booking.
Goibibo promised me to get instant refund in wallet. As I was booking the ticket I requested to make refund in my wallet... But more than 24 hours has been passed but no refund is made in my account. Please make refund as soon as possible and if I failed to book the ticket then I will be irreparable loss to me and the whole responsibility will be of Goibibo
Booking id--TRNAG3V568RO75

I had made payment of Rs. 2758 using AMAZON pay at the payment on 01 Nov 2021 for booking of Bus.
The amount got deducted from my bank account.
The app completed the payment successfully and the money was sent to the UPI ID: goibibo.in @icici
But the payment page did not update even after waiting for10 hours
The booking is not being shown in my goibibo account so there is no way to manage it.
I tried to contact Goibibo's customer care via call & email but none of the phone numbers worked and nobody replied back to my email.
Please help

I've booked 2 rooms on 31st October in Hotel Milestone, Sevoke Road, Siliguri.
Booking Id- HTLDNAGF8W7PXF2J
PNR no- [protected]
Payment was made through UPI.
I was not able to stay at the hotel due to local Id issue and I've requested for refund but hotel denied it.
Request team to process refund as soon as possible.
Necessary screenshot attached for your reference.

I've booked 2 rooms on 31st October in Hotel Milestone, Sevoke Road, Siliguri.
Booking Id- HTLDNAGF8W7PXF2J
Payment was made through UPI.
I was not able to stay at the hotel due to local Id issue and I've requested for refund but hotel denied it.
Request team to process refund as soon as possible.
Necessary screenshot attached for your reference.

Hello,

On 15th March 2019 you took a payment on my card of 53, 218.00.
Please advise what this payment was for.

POS 514834XXXXXX7882.

TRANSACTION [protected].

This matter needs your prompt attention and reimbursement.

Refund my money asap it’s almost more than 3 weeks ..y u r not refunding my money?? Goibibo is worst app ever..

Sir,
We apply flight ticket from your company but no ticket booking and also money is already cut.please can you return that money in my account...

I have a done car insurance premium renewal for Magnum honda and it dorected me to IBIBO .Transaction happened succesfully and I received sms from the bank confirming my money debited from the account. Insurance company is telling they havenot got the amount. Kindly check and refund the amount.
Thanks,
Pavana

We had booked a tickrt from Jakarta to Mumbai n back through goibibo. However the carrier had stopped services and ticket was canceled..
It's been 3 years and no refund has been received yet.

Dear Sir, Madam,

On[protected] I was scheduled to fly with Lufthansa airline from France to Chennai . This concerned flight PNR number is 'STFEDZ'. This flight was cancelled by Lufthansa airline due to the coronavirus.

I herewith request you to remit Rs.51, 597 within 7 days to my account number: [protected], account holder as V Rajesh with payment reference Refund ticket.

If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will take legal action if necessary.

Hi,
I had made a hotel booking on 15th October 2021, and paid via UPI. I cancelled the booking on the same day, and I got a RRN number to track the refund. But I still haven't received the refund. I don't know what to do with that number.
Please share the email address/customer care number where I can take this up.

Planned a trip to Kodaikanal, with my family along with brothers family. Booked two room through Goibibo. Booking accepted and amount also been paid. After reaching there, in hotel reception, it has been told that no bookings happened as such and all the rooms are already full. The hotel name is mount park, Kodaikanal. Then the guy said many bookings are happening in similar way, as we had tie ups with OYO and now due to some issue, we are not in the deal, but still OYO is making bookings for our hotel. Surprisingly, we made booking through Goibibo and seems they have some tie up with OYO.

There was no proper answer from OYO or from the hotel Mount park. Then Goibibo said, we can not do anything we will cancel the booking and if required you can book some other hotel and this money will be back in 7 working days. They said just sorry for this. It was peak time as three days continuous holiday and we are with our family without clueless. Worst scenario, OYO and goibibo are not properly organized and simply creating a mess and the hotel guy did not responded properly at all after some time.

Then after half a day we managed to get a hotel out of the city with higher cost.

I have booked train ticket from your website from Rajahmundry to Chennai on 6th October for 15th October 2021. I have paid the amount but the ticket got cancelled by the company. I have received a mail saying I will receive the refund amount in 3days. Its been almost a month now and I neither received the amount nor did I hear from them.
This is awful on their side. They make customers spend more time on writing to them and asking for the refund of the cancellation tickets. No method that they tell us to follow works.
I am annoyed by their response. The link they have shared didn't show any information related to my booking. Then how can I raise a complaint? I have been spending every single day trying to contact them but none of their numbers are working.

Money got deducted for fight booking from Jabalpur to Pune but no PNR, No email no message was sent on respective phones. Please help me get my money back from scammers. It is sickening how these people are scamming customers.

I M tried to booking a Hotel (Fabhotel Alchemy Creek-Goa) from GoIbibo. The Hotel was not booked, the money however was deducted. not booking id created nor confirmation has received.

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

3) I tried calling [protected] which is directly connecting me to the airline customer care agent.

Dear Sir

Your none of customer care no are active and recording says they are not valid. So which no i should call?

I had made a booking for Mumbai to ahmedabad for 21dt November. There was error in name of passenger and i called airlines directly they said as flight is more than 7 days late i can cancel and they will give full refund to travel agency. They did give full refund however you have send message that Goibigo will not give refund.

Pl. find message below.

Refund Status
Booking ID: GOFLDMTA[protected]

Dear Raju,

Greetings from GoIbibo!

We have an update for your booking GOFLDMTA[protected]

Your booking is cancelled as per the information received from the airline.

Cancelled: Mumbai-Ahmedabad: Raju

However, there is no refund applicable on this booking.

View your booking by clicking here.

Pl. let me know when airlines is giving refund why Goibigo is not ready to give refund. It is a serious matter as it seems Goibigo wants customer money to retain.

Pl. give refund urgently, otherwise i will have to take up this matter on social media.

Harish salot( on behalf of Rajendra Vora)

tel : [protected]

I have cancelled hotel booking on 05.10.2021, but the refund is not yet credited to my account