Ibibo Group / Goibibo Complaints & Reviews

Sir,
We apply flight ticket from your company but no ticket booking and also money is already cut.please can you return that money in my account...

I have a done car insurance premium renewal for Magnum honda and it dorected me to IBIBO .Transaction happened succesfully and I received sms from the bank confirming my money debited from the account. Insurance company is telling they havenot got the amount. Kindly check and refund the amount.
Thanks,
Pavana

We had booked a tickrt from Jakarta to Mumbai n back through goibibo. However the carrier had stopped services and ticket was canceled..
It's been 3 years and no refund has been received yet.

Dear Sir, Madam,

On[protected] I was scheduled to fly with Lufthansa airline from France to Chennai . This concerned flight PNR number is 'STFEDZ'. This flight was cancelled by Lufthansa airline due to the coronavirus.

I herewith request you to remit Rs.51, 597 within 7 days to my account number: [protected], account holder as V Rajesh with payment reference Refund ticket.

If my request does not result in payment of the above-mentioned compensation amount, I will submit my complaint to the relevant supervisory authority and will take legal action if necessary.

Hi,
I had made a hotel booking on 15th October 2021, and paid via UPI. I cancelled the booking on the same day, and I got a RRN number to track the refund. But I still haven't received the refund. I don't know what to do with that number.
Please share the email address/customer care number where I can take this up.

Planned a trip to Kodaikanal, with my family along with brothers family. Booked two room through Goibibo. Booking accepted and amount also been paid. After reaching there, in hotel reception, it has been told that no bookings happened as such and all the rooms are already full. The hotel name is mount park, Kodaikanal. Then the guy said many bookings are happening in similar way, as we had tie ups with OYO and now due to some issue, we are not in the deal, but still OYO is making bookings for our hotel. Surprisingly, we made booking through Goibibo and seems they have some tie up with OYO.

There was no proper answer from OYO or from the hotel Mount park. Then Goibibo said, we can not do anything we will cancel the booking and if required you can book some other hotel and this money will be back in 7 working days. They said just sorry for this. It was peak time as three days continuous holiday and we are with our family without clueless. Worst scenario, OYO and goibibo are not properly organized and simply creating a mess and the hotel guy did not responded properly at all after some time.

Then after half a day we managed to get a hotel out of the city with higher cost.

I have booked train ticket from your website from Rajahmundry to Chennai on 6th October for 15th October 2021. I have paid the amount but the ticket got cancelled by the company. I have received a mail saying I will receive the refund amount in 3days. Its been almost a month now and I neither received the amount nor did I hear from them.
This is awful on their side. They make customers spend more time on writing to them and asking for the refund of the cancellation tickets. No method that they tell us to follow works.
I am annoyed by their response. The link they have shared didn't show any information related to my booking. Then how can I raise a complaint? I have been spending every single day trying to contact them but none of their numbers are working.

Money got deducted for fight booking from Jabalpur to Pune but no PNR, No email no message was sent on respective phones. Please help me get my money back from scammers. It is sickening how these people are scamming customers.

I M tried to booking a Hotel (Fabhotel Alchemy Creek-Goa) from GoIbibo. The Hotel was not booked, the money however was deducted. not booking id created nor confirmation has received.

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

3) I tried calling [protected] which is directly connecting me to the airline customer care agent.

Dear Sir

Your none of customer care no are active and recording says they are not valid. So which no i should call?

I had made a booking for Mumbai to ahmedabad for 21dt November. There was error in name of passenger and i called airlines directly they said as flight is more than 7 days late i can cancel and they will give full refund to travel agency. They did give full refund however you have send message that Goibigo will not give refund.

Pl. find message below.

Refund Status
Booking ID: GOFLDMTA[protected]

Dear Raju,

Greetings from GoIbibo!

We have an update for your booking GOFLDMTA[protected]

Your booking is cancelled as per the information received from the airline.

Cancelled: Mumbai-Ahmedabad: Raju

However, there is no refund applicable on this booking.

View your booking by clicking here.

Pl. let me know when airlines is giving refund why Goibigo is not ready to give refund. It is a serious matter as it seems Goibigo wants customer money to retain.

Pl. give refund urgently, otherwise i will have to take up this matter on social media.

Harish salot( on behalf of Rajendra Vora)

tel : [protected]

I have cancelled hotel booking on 05.10.2021, but the refund is not yet credited to my account

I booked a bus ticket from Pratapgarh to Ajmer for 27 Oct 2021.
Money deducted received PNR no through message but booking not showing in GOIBIBO app .
Useless customer care executives. No one telling about the status of my booking.
Pathetic experience. Utterly disappointed.

My PNR No.[protected]

The tickets I booked has been cancelled by the Bus Operator but still the amount have not been refunded. Please make the refund as soon as possible.
I have attached the ticket details for your reference.
Thank you.

My friend tried booking a train ticket from GoIbibo. The ticket was not booked, the money however was deducted. It's already been 20 day and no refund has been made.

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

3) I tried calling [protected] which is directly connecting me to the airline customer care agent. The agent says that there should be an IVR which allows me to contact the agent who handles the issues related to train bookings. But that is not happening.

Sir,
I booked a room in mangalore on 23.10.2021online. Transaction was sucessful and amount deducted from my SB AC. But room was not booked and not received either to my registered mobile and Email. Hence I request you to refund money to my account. Transaction details:"TO TRANSFER INB IBIBO WEB PVT LTD Payment[protected]IGAMGWKOZ3." dated 23.10.2021
Thanks

I was taken vrl bus booking from koppal to banagalor on 6th of october . as per info from gogibio it was confirm .. When I went to vrl pickup point and ask for seat they said seat was not been allocated to gogibio .. You connect to gogibio.. That was the mean movement along with my family you see the pain ... Till the date gogibio not evan return my booking mony as well travel is showing as per gogibi sit travel completed ...

Call me urgent befor going to cumsumer cort

Thanks
Manjunath
[protected]

We have made a booking for a cab round trip from Jaipur & Jaisalmer for 3rd November. The booking was made on 7th October 2021. The screenshot Prior_Booking_Info.jpg depicts the information shown on the website regarding the cancellation possibility till 1 hour before the departure. The screenshot Booking_Payment_Info.jpg depicts the details of payment done for the booking confirmation. While Due to the change in plan and the flight cancellation...

Hello,

I have booked a vistara flight through goibibo from Delhi to London.While booking I forgot to select the student category, however I will be traveling on student visa

Could you kindly help in getting the extra 23 kg bag allowance.I have checked with Vistara customer care and according to them if goibibo updates the number of bags in the ticket, they will allow.

I have already contacted goibibo customer care and shared my booking reference

Could you tell me if the updation is possible?

Thanks

Hey, i didn’t get my refund money of failed transaction..it’s. Almost more than 2 weeks..please refund my money asap..
My transaction I’d- TRNIG2Z7JSATZS

I opened mail account (M. [protected]@ibibo.com) in ibibo and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.