Ibibo Group / Goibibo Complaints & Reviews

I booked a bus ticket from Pratapgarh to Ajmer for 27 Oct 2021.
Money deducted received PNR no through message but booking not showing in GOIBIBO app .
Useless customer care executives. No one telling about the status of my booking.
Pathetic experience. Utterly disappointed.

My PNR No.[protected]

The tickets I booked has been cancelled by the Bus Operator but still the amount have not been refunded. Please make the refund as soon as possible.
I have attached the ticket details for your reference.
Thank you.

My friend tried booking a train ticket from GoIbibo. The ticket was not booked, the money however was deducted. It's already been 20 day and no refund has been made.

Not sure what to here. The whole company feels like a big scam. They have given absolutely no option to contact them.

1) There is no way to contact the customer care.

2) There is no email address to contact either.

3) I tried calling [protected] which is directly connecting me to the airline customer care agent. The agent says that there should be an IVR which allows me to contact the agent who handles the issues related to train bookings. But that is not happening.

Sir,
I booked a room in mangalore on 23.10.2021online. Transaction was sucessful and amount deducted from my SB AC. But room was not booked and not received either to my registered mobile and Email. Hence I request you to refund money to my account. Transaction details:"TO TRANSFER INB IBIBO WEB PVT LTD Payment[protected]IGAMGWKOZ3." dated 23.10.2021
Thanks

I was taken vrl bus booking from koppal to banagalor on 6th of october . as per info from gogibio it was confirm .. When I went to vrl pickup point and ask for seat they said seat was not been allocated to gogibio .. You connect to gogibio.. That was the mean movement along with my family you see the pain ... Till the date gogibio not evan return my booking mony as well travel is showing as per gogibi sit travel completed ...

Call me urgent befor going to cumsumer cort

Thanks
Manjunath
[protected]

We have made a booking for a cab round trip from Jaipur & Jaisalmer for 3rd November. The booking was made on 7th October 2021. The screenshot Prior_Booking_Info.jpg depicts the information shown on the website regarding the cancellation possibility till 1 hour before the departure. The screenshot Booking_Payment_Info.jpg depicts the details of payment done for the booking confirmation. While Due to the change in plan and the flight cancellation...

Hello,

I have booked a vistara flight through goibibo from Delhi to London.While booking I forgot to select the student category, however I will be traveling on student visa

Could you kindly help in getting the extra 23 kg bag allowance.I have checked with Vistara customer care and according to them if goibibo updates the number of bags in the ticket, they will allow.

I have already contacted goibibo customer care and shared my booking reference

Could you tell me if the updation is possible?

Thanks

Hey, i didn’t get my refund money of failed transaction..it’s. Almost more than 2 weeks..please refund my money asap..
My transaction I’d- TRNIG2Z7JSATZS

I opened mail account (M. [protected]@ibibo.com) in ibibo and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once.

I have mail id with Ibibo which service is Stopped now .which has important data and fb account access so plz provide important data

I tried booking a bus, but it was timed out during making payment. amount got deducted but the booking was not done. I was not given any option to get the amount back and there was no option in app to reach customer care. this is really disgusting, Please return my amount else will not stop.

My registered mobile number is [protected]. I have done a hotel booking for 22/10/2021 from the same number but due to some circumstances I have to cancel it. So when I was going to cancel the booking on the night of 21/10/2021, I saw this written that your booking is non-refundable.

But earlier during the booking time, it is told that free cancellation is till 21/10/2021.
I called up many times on the goibibo customer care number but there was no option there to have a word with the technical team.

Please look into the matter immediately.

Mob : [protected]
Email: [protected]@gmail.com

I have book a train, dur to nation wide Lockdown in May'2021, I could not travel.
Even after contacting them many times, I have nor received My Money Back.
PNR No. :[protected]
Transaclion lD : [protected]
Date & Time of Booking 08-F€b-2020 02:30:08 HR
Date of Journey: 30-May-2020
Train No/ name : 15632 / GHY BME BKN GENERAL

I had made payment of Rs. 1568 using UPI at the payment page on 10 October 2021 at 3:44 PM for booking of one day at an hotel.
The amount got deducted from my bank account using PSP app.
The app completed the payment successfully and the money was sent to the UPI ID: goibibo.[protected]@axisbank.
But the payment page did not update even after waiting for 10 mins.
The booking is not being shown in my goibibo account...

Dated 17.10.2021 i am going to purchase 2 flight tickets BOM to CCU at Rs.6254.00 through my debit card through your GOIBIBO site but after payment confirmation computer show me TRANSACTION FAILED but unfortunately Rs.6254.00 have been deducted from my account.

I am giving you the Goibibo reference ID related to payment failure is "GOFLDMT[protected]" and also attaching the screen shot.

I tried to call them didn't pickup and but continuesly sending message of webcheck in whatsapp
When I tried to do web webcheck in its not working too
So what we do

I booked a flight from Delhi to Surat on the 11th Aug 2021 ( PNR - OJ9KFP ) of Indigo Air lines on 7th Aug 2021 from Goibibo.I cancelled this flight the same day but i didn't get the refund amount of this flight.
I tried to contact Goibibo Customer care but I couldn't.
As per your refund policy the refund amount will be credited in our account in 10 working days but after 56 days i didn't get the refund my amount yet.

I request you to give my refund as soon as possible.

I have booked 4 passenger tickets from Bangalore to Udaipur and return from Jaipur to Bangalore. The passengers name includes my parents name, self and son's name. I have made the payment from my bank account, given my email id, number and name, yet the invoice is created in my mother's name, who is just a passenger. I am unable to use the same for LTA and asked them for correction. They are denying the same.

I was booking a 1680 Rs dinner voucher for barbeque nation. Payment deducted two times but voucher was not generated. It said some error.
Upon contacting customer care goibibo said money will be returned within 7 -10 working days. Now goibibo saying that they have not received money while my bank 3 times have said that amount has been successfully transferred to goibibo account.

First payment reached in goibibo account on 29/09/2021 18:12:35 with RRN[protected] & second 29/09/2021 18:23:51 with RRN[protected] both in goibibo account below.

Name : IBIBO Group Private Limited

Account No : XXXXXXXXXX4076

IFSC Code : HDFC0000499

This is my last try after that i am going to their office and call police.

I booked a hotel RR residency at Pondichery for 15/10. When my family arrived, they denied checking saying they are no longer with Goibibo and did not get any booking. My family waited on streets for 3 hours. After 2 hours of hard effort, Goibibo accepted to book another hotel Vilas. Same happened with this hotel, with more bitter experience. This time hotel says they did not get confirmation from Goibibo, verbally abused my family and forcefully thrashed lugguage outside while my family was waiting untill Goibibo confirmation. I was on call with Goibibo for 3 hours, they kept calling hotel, put mails which got no reply. All this time my family with 2 senior citizens, 2 women and my brother were waiting on streets in harsh sunlight with bitter experience of getting abused and harsh behavious. All this was because of Goibibo's inability to handle hotel bookings. Not once, but twice in a day. Goibibo customer care closes the tickets without solving. Each time I try to connect, I'll have to explain the same thing, they get confused between 2 bookings and repat the same process of calling/mailing hotel and keeping me on hold on call, making me wait untill hotel responds, which did not happen. Even after 24 hours, when I call for refund, they do the same. They don't even escalate this issue to senior management, they close the tikcet as soon as call ends. I need my full money refunded and compensation for failing to provide hotel booking 2 times, making my family suffer mentally and physically because of their inability and failure system. I want proper compensation for wasting my vacation, all other travel expenses that I put in this vacation and for wasting my money and time.