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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Feb 17, 2026
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Ibibo Group / Goibibo reviews & complaints page 42

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S
Samadhan Shevante
Sep 29, 2021
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Address: Latur

I was trying to book ticket on 28th Sept- 2021 from Dound (MH) to Latur (MH) but due to some issue ticket not booked and transaction done .
My contact detail: samadhan.[protected]@gmail.com -[protected]
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    Krk1
    from CUDDALORE, Tamil Nadu
    Sep 29, 2021
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    My Booking ID is GOMUPKGINT9D10E84308.
    Refund from wallet to account initiated on[protected]. Till date amount is not credited to my account.
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      Ãkshât Shàrmâ
      Sep 28, 2021
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      Hello...
      I had booked a hotel (Hotel Safari Jaipur Rajasthan) on 28/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is:[protected]
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        S
        Suman Kar 1
        Sep 27, 2021
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        Hello...
        I had booked a hotel (BH Boutique hotel, Rajarhat, Kolkata) on 18/09/2021through your website. But later I found out that the amount was debited from my account but the booking was not done. I would request you to look into the matter and initiate the refund procedure. The Transaction ID is: S17900768.
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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          S
          Shristi Agrawalla
          Sep 26, 2021
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          Amount deducted from account but no booking was made

          Website: Goibibo

          I was trying to book airline ticket but due to some reason the payment was declined. But after sometime automatically amount of Rs. 12068 has been deducted from my bank account and no sms or mail or booking has been done.

          Date- 25th Sept, 2021

          I want my full money back in my account number as soon as possible. This type of inconvenience is highly looked down upon....
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          faizal akhtar
          Sep 26, 2021
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          Address: Bengaluru

          R/S, I am Faizal Akhtar and i have done a flight booking on 25sept2021from bengaluru to kolkata but my money have has been deducted and i till now i haven't got any information about my ticket.I have called contumer care but no information was provided to me .Therefore i request you to plz refund my enture amount .
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Sep 27, 2021
          Updated by faizal akhtar           Please, anyone help me out till now person has contacted me and neither i can contact to goibibo .
          View replies
          Is anyone here who can responce to me and can solve my issue @goibo.
          Reply
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            faizal akhtar
            Sep 26, 2021
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            Address: Bangaluru
            Website: Ibibo

            R/S, I am FaizalAkhtar and have doneflight ticket booking on 25sept2020 frim bengaluru to kolkata .And my money for flight ticket has been deducted but ticket not confirmed and i gmhave not got any booking id.Therfore i request you to plz refund my total deducted amount.
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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              R
              Rachitas23
              Sep 26, 2021
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              I had received an email on 28th March 2021 that a refund amount of Rs. 7914 has been processed and will reflect in the Goibibo wallet.
              The amount is still not reflecting in the wallet. Even the trip is not showing in my goibibo account under cancelled trip.
              Also, the total amount paid for the tickets was Rs. 16662.
              I want the full refund of my tickets.
              I have attached all the related documents for the reference.
              Thanks
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              Oct 07, 2021
              Updated by Rachitas23               Is there any update on this? I haven't received any call or emails from Goibibo yet.
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                R
                Rohit0606
                from Pune, Maharashtra
                Sep 25, 2021
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                I booked jet airways flight in april 2019 however it was cancelled by their end still money not refunded.
                Whenever I call cust care they say refund is in process.
                DOES IT TAKE 2.5 years to refund 3.5k?
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                  S
                  shukabhi
                  from Pune, Maharashtra
                  Sep 25, 2021
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                  Issue occurred on: 23/09/2021
                  Client contact no - [protected]

                  The issue that I have experienced was:
                  I booked a hotel from Goibibo on 23/09/2021 from 25th Sep to 26-Sep-21. The amount got deducted from my account however i didn't received any confirmation. I have connected with hotel and he too has not received any booking on my name.
                  I tried to contact Goibibo helpdesk with multiple channels without any success.
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                    S
                    sadhuharshareddy
                    from Hyderabad, Telangana
                    Sep 24, 2021
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                    On 22nd September I tried booking train ticket from Nizamabad to vishakhapatnam and paid 514 through SBI net banking . My money has been deducted but ticket has not confirmed and refund is also not processed. Please look into this issue and refund my whole amount as soon as possible and later I got mail saying "we noticed that your payment failed for this Transaction/Booking id TRNAG2LGS55LKG while trying to make a booking on Goibibo.com from NZB-VSKP train on 25th September 2021"
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                      A
                      aghosh19
                      from Silapathar, Assam
                      Sep 24, 2021
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                      Address: GURGAON
                      Website: GOIBIBO.COM

                      While booking goibibo website told that breakfast was complimentary however at checkout hotel told us that breakfast is never complimentary and goibibo has fraudulently published complimentary breakfast on website.

                      Goibibo ID : HTLDSAFEPJ4PSGQ9
                      PNR : [protected]
                      Hotel booked on 23 Sep 2021
                      ATTACHED RECEIPT 24/9/21 NO 13257
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                        K
                        Kanti Mahesh
                        Sep 24, 2021
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                        After 1 years and 6 months, I received an SMS from Goibibo on 21/09/2021 @3:21pm that my refund of booking-id GOFLD77EFB[protected], INR 3974.00 has been credited to your Goibibo Wallet.

                        When logged into my Goibibo account, there was no credit of INR 3974.00

                        Even gobibo portal is showing the refund has been credited to Credit Shel but actually not.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          AnuEli
                          Sep 22, 2021
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                          Due to covid situation flight tickets were cancelled by Indigo and amount was also returned to goibibo, but no steps were taken by goibibo company. The worst part of this company is that not a single contact number is in working condition. Why this company doesn't work like a professional company. Customer care is also at 0 level. Any many incidents have been reported like this where this company has earned the name " A big scam".I have read in many reviews.

                          I am attaching both the tickets details here so that the amount can be get back.
                          If it won't happen I will highlight this matter through social media.

                          Booking date -20/09/21
                          Cancelled date- 13/09/21
                          Name of the person- Elizabeth Nathaniel
                          Booking ID- N6EZJPZUS
                          Lucknow to Kolkata
                          Booking ID- N6EVLHNVM
                          Kolkata to Lucknow

                          Therefore, It is requested to refund the amount in the source account.
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            R
                            Ruhul Amin Choudhury
                            from Silchar, Assam
                            Sep 22, 2021
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                            Address: MEHER COMPLEX, GOPALGANJ , SILCHAR

                            Please solved my payment issue, I have deducted money twice from A / C NO - [protected], Amount @ - 17422/- .

                            My Nqme - RUHUL AMIN CHOUDHURY
                            & contact no is - [protected], [protected], [protected]
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            How long will it take to be my problem and get my money
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                              S
                              Sundarc69
                              from Chennai, Tamil Nadu
                              Sep 22, 2021
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                              I tried booking a flight ticket for my family. Wanted to take my parents first time in flight. Money got deducted (Rs 29605) but didn't receive a ticket. No where to report. Lots of emails sent to [protected]@goibibo.com. Google play review is getting deleted. Their link never opens.. I am waiting for more than 7 days. I haven't got my money back. It was a dream to book a flight for my parents but it was spoiled by GOIBIBO.
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                H
                                Hihellobye
                                from Powai, Maharashtra
                                Sep 21, 2021
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                                Address: Hotel Silver leef, Pachagani

                                We booked the lodge in hotel called Silver leef in Panchagani Mahabaleshwar through goibibo go cash. Next day when we reached there we found there was no such hotel in Panchagani and called the telephone number given in invoice and found that the hotel is closed since two three years back. We got shocked!! Found very difficult to book another hotel at that place immediately that day . It was messed.
                                Our amount Rs 6600 was taken by goibibo for booking this hotel. I am very very upset. Goibibo has to refund my money immediately with rate of interest. Otherwise I will go to the Police very soon to raise the complaint against goibibo.
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                  vkcanoop
                                  from Thrissur, Kerala
                                  Sep 21, 2021
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                                  My self Anoop booked bus ticket for Thrissur(Kerala)-chennai(Tamilnadu)and same cancelled
                                  well before one day of travel but still not refund the payments, as per telecom with bus operators neither they didn't got refund nor my self
                                  Goibibo ticket number-TS[protected]UOWA
                                  MODE OF PAYMENT-DEBIT CARD
                                  person for contact of bus operator-Anish, surya travels
                                  [protected], sent many mails to official mail id of goibibo ([protected]@goibibo.com), but no response from the other side, bus operators response is, they didn't get any refund from goibibo
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                    E
                                    ECONOMICS BY MOOND SIR
                                    Sep 21, 2021
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                                    Meri booking my trip me show nahi ho rahi hai
                                    Mujhe customer service no dene ka kast kare
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                      amritpalsingh2022
                                      Sep 20, 2021
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                                      Address: Sharjah

                                      GOFLIMTBDE7D[protected]

                                      Dear Sir,
                                      This trip flight was cancelled on time and we unable to know the refund amount. recently, we checked account and found GOIBIBO refund only 5258INR from 142000INR. What is the refund policy used on this cancellation. please let us know, because we in touch of airlines and they pointed towards GOIBIBO.

                                      Please reply us, we will decide further on reply from your side.
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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