Ibibo Group / Goibibo Complaints & Reviews

I made a Hotel Booking for Dwarka - I reached a little early and waited for 2 hours since checkin time was late - the hotelier was so rude and unprofessional - he just talked so badly and treated as if he is pitying us - we walked out wandering on streets and booked another hotel paying twice what we paid in goibibo - I immediately contacted goibibo but they were so disappointing- they didn’t care and still they don’t reply and say it’s on hotel - so that means hotel can do whatever they wish - then where is customer here ? I will not leave this - I will even donate the money but this is not done - I will escalate everywhere

I have booked hotel in Mussorie for 3 nights on 18th sep 2021. Amount is debited from my account but booking is not done. I haven't got any mail or message from Goibibo regarding booking.

When I click on my Trips it is showing :

Something Went Wrong

We have faced a minor glitch.

This happens due to an intermittent error or connection issues. We request you to please retry. In case of repeated error, please call us at[protected].

When I call on this number, there is no response.
Please resolve my issue asap. My mob no. is [protected]

Payment is debited from my account but booking is not confirmed

Today (18 sep 2021) I tried to book my indigo flight from jodhpur to bangaluru (6E 6033) dated 26 Sep 2021, for this I completed all necessary steps on goibibo application and then I did payment of 5498₹ from my UPI.

My payment is deducted completely but my ticket is not booked.

So I want to take my whole payment back as refund

I have booked flight Delhi to kozhikode through the app after money is debited from a/c but the ticket is not received and process of payment shows cancel the payment. Goibibo travel agent didn't refund the money and money is credited in their A/c as per bank statement says, the amount is credited to their bank and they didn't issue for refund to recipient A/c. They says it takes 7 working days to refund the amount till now, I didn't get any refund from their side.

Hi

This is about latest booking done for my flight ticket from Bangalore to Ahmedabad.

Booking Id: GOFLDMTAND4D[protected]

Issue:
Amount deducted twice via paytm UPI. Paytm has asked us to contact you. No one is available to talk on customer care number. Tried to reaching out via social media but no response yet.

Transaction details are attached.

HI,
I Stayed in Hotel CITY PLAZA 17 BILL NO.G06HL22I01259190 Checkout Today 11AM Booking ID- HTLDNAFEBUR2FEV5 NAME -Gautam Sahni
Please request for Add GSTIN Number IN BILL-09AAACH8755L1Z0
HDFC LIFE LTD.& Mail the revise bill
Please resolve otherwise company not consider the amount
Regards

Gautam Sahni

[protected]@yahoo.co.in
mob-[protected]

I recently was booking an flight from Chandigarh to Mumbai for 5th September by the Name of Annu and made the payment using the QR code.

The payment of Rs. 7872 was deducted from the bank account but there was no notification on the website regarding confirmation of booking.

Since it was urgent, I went ahead with another booking.

I have been trying to reach out to GoIbibo but there is no revert, neither they have sent me a confirmation of booking nor anything on refund of the amount.

I reached out to HDFC they highlighted the amount has been credited to the vendor account.

Please help me on the solution of the mentioned problem.

There should be an option to delete account. Also in the app, chat option doesnt work. Pls resolve my issue.

Dear Go ibibo,

I have been unable to get in touch with anyone at your organization for refund status of my Jet airway flights booked in 2019. The email used for making bookings is now also not getting accepted at the portal.

The PNR of the tickets are TUAN4G0H4

Name of the Passenger: Miss Shweta Pradipkumar Birthare

email id used: [protected]@gmail.com

Hi Team,

I would like to delete my Goibibo account with number - [protected]

I have booked a flight ticket for spicejet(SG756) 15.09.2021 from Patna to Pune. And I got an email from spicejet about my flight being delayed and I have booked a direct flight. They changed it with a connecting flight and changed the date also. Instead of 15.06.2021 they revised it on 16.09.2021 and please solve my issue. I want a direct flight. Also i want to mention one more thing that these details are not showing on my goibibo application.

Dear Sir my balance got deducted but ticket not booked. [protected]@gmail.com

Ref: I) PNR: EHHIGE Booking ID: GOFLDAND[protected] SPICEJET SG 438 DATED 30 MARCH 2020
II) PNR: IGFDJX Booking ID: GOFLDAND9CA[protected] SPICEJET SG 438 DATED 30 MARCH 2020
Sir/Madam,
I had booked two tickets through Go Ibibo app from on SpiceJet 438 flight for Mumbai-Gorakhpur sector of 30th March 2020. This Flight was cancelled under Lockdown orders by Central Govt. Travelling was banned during the Corona Pandemic Period from March 23, 2020, onwards.
I tried to cancel these tickets through the App but could not be cancelled due to refusal from SpiceJet Airline for longer period.
I communicated with the Spice Jet Airline who on my request Cancelled the ticket PNR IGFDJX and refunded the amount of Rs. 5356/- on 14th April 2021 & ticket PNR EHHIGE and refunded the amount of Rs. 5356/- on 26th April 2021. This refunded amount was received by Go Ibibo and shown in the APP.
The APP showed that Rs. 5356/- in each case was received and has been processed in Goibibo goCash o[censored]ser (me); However, my gocash balance was not added with these amounts of Rs. 5356/- both times. My goCash account is NIL even now.
I have tried to transfer these refunds to original payment mode using the option of “TRANSFER REFUND” shown in the APP under My TRIPS Section. It never worked. Every time I was directed to CHAT session. In Chat session too I received only one reply for all my queries to resolve through My Trip section using the APP.
I tried to reach Customer Care No but many times I could not connect to it and on the occasions It was connected I was answered by machine who advised me to resolve it through APP.
So, the fact is that I have not received the refund of the Cancelled Tickets even after 16 months.
In the circumstances stated above I request you to kindly Refund me the amounts of two cancelled tickets without any further delay.

Thanking You.
Neha Mendhe

We had booked a flight ticket from goibibo from Bangalore to bali, travel date is 10 may, due to covid restrictions, flight got cancelled and we have not got refund for our ticket. My friends also booked the same flight on same date as we were going in group and both of them got the refund amount.
BookingID : GOFLIC[protected]
PNR : TUAN1P8S9

It been more than a year and we didnt got the refund yet. Total amount was approx 30k

I have booked the ticket on the 6th of Sep 2021 from my Goibibo app from my Kanpur to Delhi to Sai Anand Bus, after doing all the process, I had done the payment through phone pay. Then money was deducted but I didn't get any of the ticket on my mail, app, SMS or anywhere. Then I had to purchase the ticket manually from the BUS DEPOT. I need refund and there is customer care available of Goibibo. I didn't receive my money back.

Still no solution provided by Goibibi. Very unprofessional. Not a single customer care number functional. My refund is pending still march 2020. No update n no follow up also. Plz call at [protected]. Email : ryan.[protected]@gmail.com.
Previous complaint id : 2844154....

Overall very bad experience. I booked club room for 4 days from 31st Aug to 4th September. After checkin, there was bad smell in bathroom. I tried to stay there and called for room freshner. But within half hr, condition became same. I request to change the room. After half an hour, they shifted in other room. That room was also problematic. After some time, I got to know that refrigerator and one AC were not working. In the morning at the time of bath, I found that shower was also not working. One service man came and try to resolve the issue but I again request to change the room. after some time, they asked to change the room. Before changing the room, I checked and found that they were allocating small room. I became angry and request to change the room according to my booking.After long time wait, they alot a good room which was actually club room.

In the club room, generally fruits are also provided but in room there was no fruits. I asked about it and they replied that they are not providing due to COVID which was not a genuine reason.

Food quality was also bad. Breakfast service was very pathetic. No manager came for any feedback. On third day, one manager came as about experience. Then I explained all these things.

Overall I am not happy and very bad experience.Staaf is not good in dining. In future I will not prefer to stay there.

I posted my comments on goibibo portal which was already published. I was expecting a call from goibibo team to know about my concern. But nobody call me.

I was trying to connect with customer care to explain all these things. I connected on 6th sep 2021 evening and one executive reacted very rudely. He said that for any problem call on same time and cut my call when I was explaining my problem. Many times customer care call does connect.

Very bad experience with Fern and goibibo. I wasted my money.

I want return my money. I faced lot of issues in this stay. I couldn't connect in my official meeting due to this room problems.

Kindly refund my trip amount and take the necessary action against your caller executive and hotel staff.

Terminal id 81800517
sept 02 202112.57
transaction number[protected]
terminal owner name travelcc
dear sir,
payment was dedited my account sept 02 2021. Still tickets was not received my mail and moble also
ticket booked throgh goibibo app :
jobin joseph : [protected]
[protected]@gmail.Com

This is regarding pnr [protected] I am trying to cancel the tickets. I see Goibibo application failed . How can I claim the cancellation charges if failed for longer periods. I request for refund of the tickets amount