Ibibo Group / Goibibo Complaints & Reviews

Date of booking- 3/09/2021
Booked a bust ticket from Aligarh to Noida
Bus Date- 4th sept, 2021
BusTime - 12:59pm - 16:00pm

I have paid the bus fare to goIBIBO through net banking amount i.e. Rs. 268
But till now i have not received any mail or confirmation regarding the same.
My goibibo account is from no. [protected] with the name of Sanidhya Kulshreshtha. i tried contacting customer but there is no as such team.

i request you to refund my money back in my account.

and the booking is showing from the link that is sent by 24*7 customer support but not in my account.

Goibibo call centre

Stay at Spoorti Resorts, Vijayapur.
Date 27Aug 21 to 30th Aug 21.
Resort refused to give invoice.
Goibibo has charged Gst but bill is given on my personal name.
I need a bill on my firm name of which Gst no is provided already.
Pl help

I booked the hotel yesterday (1st Sep 2021) with the confirmation against free cancellation. Here below is the goibibo whatsapp message of booking confirmation with detail of free cancellation timelines

Today because of a sudden change in plan, I cancelled by booking with the intent of 100% return of my booking amount prior to the defined timelines.
I got the cancellation confirmation again on whatsapp but with no refund message. Here attached below is the detail for your reference:

This is a clear case of breach of faith.

Would request for immediate corrective action otherwise I need to escalate to high authorities & govt machinery.

Thanks & Regards,
Mob: [protected]

I have raised refund request for cancelled flight in July. However I havent received refund yet

I was booking a train ticket from Lucknow to panipat and payment was deducted from my account and no ticket booked please refund my money.

Some people are came to our house on 01.09.2021 as they are booked our house for rent basis through go ibibo on payment of Rs.9000/- nearly. but it is our own house and our family has staying in this house. in this regard the hosted mr.Swagath we discuses to him he is very rude and answering questions and he cut the call. next we call him but he is not pick the call

I have canceled my goibibo ticket of Air India by last year on 12 June 2020 ETICKET =[protected] Still not get any refund. I should have full refund by now.

I made a booking on 20th Aug 21 through Go Ibibo for trip from Pune to Nagpur vide G8241 dated 25th Aug. The flight was cancelled by airlines -Go Air and the airline- Go air sent the refund . THE REFUND was sent to Go Ibibo on 24th Aug 21 . Go Ibibo did not inform on 25th Aug 21 and nor did call about it . I finally got the email on 29th Aug 21 from Go Ibibo on the refund - but to mu dismay it was transferred to wallet -Go Cash and not to the credit card account no ending with 6509 (State Bank of India) through which I had made the booking . I am now struggling to the amount transferred from the wallet to the credit card account no- ending with 6509. Firstly, I never authorised Go air to move the refund received to the wallet and to process the transfer from wallet to my credit card account- the website is not allowing it. This is cheating and robbery by Go- Ibibo and such a harassement. I would want the consumer forum to take cogniozance and initiate action.

I had tried to book Hotel reservation on 1:36 pm -August 28. After booking, amount of Rs.14492 was debited from my account through UPI transaction. Also in goibibo app after debit of fund, booking details were not displayed . After a while, no confirmation on booking details was received and the app was still loading. So I tried to return back to the main menu in Go ibibo app and at that time I had taken a screenshot of payment reference id. There after when I tried to check the booking details no booking confirmation was displayed in the app and some error was popping up. Then I updated the goibibo app. Still no details of hotel booking were visible in the app and I haven't received any confirmation to my mobile number or email.
In between I lose Rs.14492/- from my Account and no money got refunded to my account for the error happened in Goibibo app.
I had shared all proofs to [protected]@goibibo.com and tried to inform the same to goibibo customer care. I found there is no customer care team to respond to the query. No one to answer to the customers query.

I have booked CABS from Jaipur to Ajmer on 18th June 2021 and 17th July 2021 which I had to cancel. The refund for these were never processed and website says it has been credited to my account. No money was received as refund and even after sharing the statements multiple times which clearly shows that the refund is not received, there is no action from Goibibo team. I have followed up with the Bank and they clearly state that no transaction of refund is initiated from Goibibo. Its the responsibility of Goibibo to safely return the money of customers.

Ph: [protected]

I have booked the ticket that was cancelled due to covid and the airline had given the credit shell to goibibo but when I book the ticket there is no option for credit shell and also goibibo has not provided the credit to my goibibo account
PNR = 64037801

After 21 days, Goibibo has not refunded my money of Rs. 870 and misguided everyday by different different persons. They have share a RN number for refund as a proof. But still the value is not reflected to my account. They told today that it is refundable. Then all things are false and what is this RRN number? Is they cheating with customer care and misguide us?

I was trying to book hotel on 27th August and got redirected to the payment section where i chose debit card to complete the transaction. The amount worth 2392/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation.

Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team!

Please help me in getting my money back. Deeply disappointed with the company and its customer service !

I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:arnav khannacontact email id:
[protected]@gmail.com lost email id: [protected]@ibibo.com

Hello,
On 5th March 2021, i had booked an Air India flight from bangalore to kolkatta. but i was not allowed to board the flight as i was not having RTPCR certificate which was made mandatory by the state and i was unaware about it. The airlines told that they will cancel the ticket from their end and initiate a full refund. they also gave me a receipt for as an acknowledgement copy. Hence i submitted the same in GOIBIBO app while doing the cancellation proceedings and was assured that by SEPT 6th the full amount will be credited back to my account. But today when i got a notification only Rs. 276 was initiated as a refund which is totally inconvenient. i would like to request you to kindly look into this and initiate the full refund which i was promised. even your customer service executive assured me that i would get the full refund on the mentioned date.

Regards,
Manish

I have booked the parveen travels bus through redbus on 19.08.2021 for the amount of 829.50 INR from Tiruchirappalli to Chennai. After I went into the bus only, I came to know that bus seats are dirty and some of the bus employees not wearing the mask too. During this pandemic situation, if they maintain the bus in a unhygienic way means, who will take responsible for our health? My health is literally affected because of their negligence. I have already escalated this issue to REDBUS Customer Service Agent and Consumer affairs. But Redbus agent keeps on supporting to the Parveen Travels and ignoring my health issue due to their business welfare. Moreover, they gave a remark to the CONSUMER AFFAIRS agent that they will not provide a full refund by mentioning in the CONSUMER AFFAIR Site itself. I need a Justice. I need amount that I lost because of their carelessness. Kindly take proper action against them else I will file a DEFAMATION SUIT against REDBUS in HIGH COURT, Chennai. Also, I will make a escalation in HUMAN RIGHTS COMMISSION too. If anything happens to me, REDBUS negligence should be the only responsible.

I booked my flight ticket from Goibibo and it was cancelled by AirIndia and accordingly I submitted the refund request on GoIbibo website on 2nd Aug'21, still refund has not been processed, . i checked with the airlines but they said that it is pending on travel agent's end and it is not their purview.
ETicket No. - 098-[protected].

Please let me know the status of refund.

Dear Sir

The following booking was done by me for my stay at Delhi. I was calling the telephone number to contact the Hotel people but no response was received. However, I personally visited the place and surprisingly found that the hotel was in closed condition with a board hanging at front informing UNDER RENOVATION.

This is quite unfortunate and I had faced very serious problems and mental stress as I had to run here and there for accommodation with baggage.

Please update your records in the present Covid19 situation as to which hotels are opened and functioning.

You are requested to arrange to refund the amount I paid immediately and confirm urgently.

A line of confirmation will be highly appreciated.

Thanking you,

Regards

[protected][protected][protected][protected][protected]

Your Goibibo ID: HTL379NFZ6 & PNR: [protected] is confirmed.

Check-in Date & Time : Mon, 09 Aug 21, 12:00 PM
Check-out Date & Time : Tue, 10 Aug 21, 11:00 AM
If you wish to modify your booking, please visit https://go.ibi.bo/qDjru4Mwzib

Hotel information

Hotel Delhi Airport, Delhi
A-272/1, National High Way No -08, Mahipalpur Extn, Near Igi Airport, New Delhi -110037
Map: http://maps.google.com/maps?q=28.54799, 77.12613

For early check-in/late check-out and other special requests please contact the property directly on [protected].
This booking is freely cancellable till 09 Aug 21, 12:00 AM India.

Important: Kindly note that your booking is already confirmed and you don't have to call us to check this. If you need help with anything else, please visit our support section on Goibibo mobile app.

I booked a hotel in Pune.When reached Hotel staff said there is no booking from IBIBO.My family n me got so furious and dissappointed for this kind o[censored]nprofessional behaviour by GOIBIBO team.I wasted my and my family time on travel ..wasted Fuel and at the most my birthday celebration got spoiled totally.

They asked for carry forward the paid amount for another booking but after some days on 25th july i emailed them and asked for REFUND but since then no action has been taken.