Ibibo Group / Goibibo Complaints & Reviews

Hello Team,

I booked one ticket on 10th Aug for my friend - Gyan chand for 11-Aug at morning time. on 10-Aug, my friend got email on 10-Aug around evening wherein stated that ' we received your refund request confirmation on which we are being worked upon it'. we are surprised that as we did not raise such request of refund or cancel ticket of 11-Aug. I spent my full day to connect at your customer care number to get resolve this issue and finally, I got connected with your customer care team member - Akash and Aman. Akash told me that he raised ticket on your behalf to resolve this issue and your booking (PNR - J588x) would be confirmed. He would call me after two hours but I did not receive any call. After that I did call again and got connected with Aman, who took more than one hour and 30 mins and then said at 10PM that your ticket has been cancelled. Now you have to book new ticket. I was quite upset by giving such bad services. I booked ticket with only option of connecting flight for my friend at last movement where I paid excess amount (Approx. 8161) and flight duration was around 7 hours because of ticket booking in short span of time. I am quite frustrated to get such services from Goibibo where I spent full day (10-Aug). My request you to please refund both ticket (1st ticket amt is 6277 and 2nd ticket amt is 8161). please response me on my email id: [protected]@gmail.com along with sms at this no. [protected]. Expecting to get positive response very soon. Thank you for kind support.
Regards,
Mohit Singh.
Mob. No. +91 [protected]

I have raised a complaint about the same and have sent an email. But there was no response from your side. As my bank server was down an amount of ₹1019 was debited from my account. The trasaction i made was not shown on the goibibo site as it shown the trasaction was failed but later the amount have been debited from my account. As i contacted the bank for the same they asked to contact merchant. The trasaction id and the statement from the bank are attached herewith. You can transfer my money back through google pay or by bank transfer the details are given below
Google Pay upi id: abelvarghese[protected]@oksbi
If its through bank transfer:
Account Number: [protected]
Ifsc code of the bank: SBIN0070137

I have booked my bus ticket in Rathimeena travels from goibibo app on August 1st for travel on August 11th morning 6am from Chidambaram to Chennai. And I tried to cancel my booking in goibibo app but I can't able to cancel it so I have called customer support In that I can't get to talk with any customer service person instead GIA chat there, I cancelled the tickets through that automated chat on August 3rd it said you will receive message regarding penalty charges but I didn't get any confirmation message on my cancellation.I have checked the same tickets in goibibo it was shown as available so I thought tickets were cancelled and I have waited till 7 days after my cancellation but I didn't get any refund money. In goibibo app it is showing as completed trip. I don't know what they are doing with that app. Very much disappointed. App isn't working properly, no proper customer support. Completely waste!!!
My Payment ID: GOBUSMOBAE8368A2CC

The pandemic cancellation flight refund pending for months with no resolution. PNR AHIG3B refund processed by Airlines but not to customers by GOIBIBO despite multiple discussions though tgey confirmed they got the amount from Airlines. Refund is INR. 29, 136.

The pandemic cancellation flight refund pending for months with no resolution. PNR AHIG3B refund processed by Airlines but not to customers by GOIBIBO despite multiple discussions though tgey confirmed they got the amount from Airlines.

Booked for 2 days stay in amritsar. Money deducted from account but no booking made.no response from goibibo team.payment made through upi.what needs to be done now????

I booked the flights for Mumbai to Bangalore but I haven't received the original amount that I paid at the time of booking. Its been 1.5 years now, when will I get my money back?

I had booked flight for travel from Pune to Bangalore and from Bangalore to

Mangalore on 24th June 2021, as both flight booked through Go Ibibo (Spicejet flight number SG 3008 was cancelled by Spicejet also AIr Asia flight
(dated 24th June 2021) vide PNR ICRG7T. Air Asia Flight booked vide T1WYSJ and both

flights were cancelled by airline I am supposed to get full refund and for that I

called customer care and was assured for full refund 2 months ago and to my utter

surprise I have not been given full refund and on inquiry with the respective airline (Air Asia and Spice jet) I was told the refund is already sent to Go Ibibo so it means Go Ibibo despite assurance did not pay me full refund despite several request (by speaking to customer care representative.
I am trying to call customer care number displayed on Go Ibibo website but the numbers are not functional.
As I am Medical Doctor and due to COVID pandemic we Doctors faced an uphill task of taking care of patients on top of this the unethical approach of company like Go Ibibo is too disturbing is causing unnecessary mental agony.
Waiting for reply ASAP
Thanks from
Dr Manoranjan Chowhan
Mob:-[protected]

New Calls from Service payment money refund and credit and debit card and order

Actually I had booked an hotel room and there the hotel was shut down and this hotel name is AURICK HOTEL SO I cancelled the booking before check in time and there is no refund in my account and I want assistance on this as soon as possible

I had booked a flight for Chicago from Delhi for 8th of August, that had the itinerary from Delhi to London to New York to Chicago. Later, the initial flight from Delhi to London was rescheduled to 9th August, while keeping the connecting flight the same, i.e. 8th August. Naturally, it was impossible for me to board that flight. So, I tried to connect to the numbers for customer helpline for Goibibo and the airline, i.e. Delta Airlines. Upon getting no proper response, I sent an e-mail on Goibibo's customer support email ID, which is also not being responded promptly, given the amount of time left to board the journey. Also, there is no avenue to connect to the booking agency through a contact number, which worsens the situation since I am not given any information about the resolution of the complaint. The customer service is deplorable. I am attaching herewith the screenshot of e-mail communications with the booking agency. I need a proper rescheduling of the journey 1-2 days later so that I can reach my destination as planned.

Dear Sir / Madam,
I am writing to you to raise an issue about: Flights
The issue that I have experienced was: I booked flight ticket from warsaw (poland) to chennai (Tamilnadu) on september 01 2020, The flight was cancelled directly by the airlines. Thereafter I applied for the refund several times through app and mail . In may 2021 (After 9 months from booking date) i got refund invoice from Goibibo even after that the refund amount is not reflected in my original account. I tried lot of times to contact Goibibo through mail and over the phone which is not working, But there is no reply and no call from Goibibo. It is apparent that they are not ready to refund my amount. It is absolutely fraudulent activity. Please do the needful.
It occurred on: 1/09/2020

We have not received any refund for flight cancel by airlines Ticket SpiceJet Booking PNR OGB55X Flight dated 01 May 2020 Bagdogra-Mumbai. Booking ID GOFLD8609A[protected]... GOIBIBO told us that they have refunded the amount to my Credit Card from which we have done the booking... But SBI Credit Card department says they haven't received any amount.

I booked a hotel and cancel that due to change in plan the goibibo app showing the refund will be credited in 5 to 7 working days but it is been 10 days my refund is not credited into my account and the app showed me the refund is credited.
Please help me out of this my booking id was
HTLQ83W6UC

Dear Sir,
Today (5.8.21) I book hotel and PNR No is [protected] and done payment of 1199/- is successfully.

But from account its deducted 02 times extra i.e. 1199/-
for your records pls received as..

UPI Transaction Ref No[protected] :- Amt 1199/-

UPI Transaction Ref No[protected] :- Amt 1199/-

UPI Transaction Ref No[protected] :- Amt 1199/-

above mention one of payment is 1199/- is for Hotel booking and rest of 02 transactions are wrong.

pls have request refund amount at the earliest.

and if have any doubt pls write on mail id as:- [protected]@yahoo.com

waiting your reply...

Regds
Prafull Agnihotri

Please process the refund for flight
Pnr YRYPB chd-del-udaipaur and pnr YRYPB udaipur-delhi-chd
As the flight schedule has been changed.

Hello GO IBIBO Support,

I have booked the bus ticket for traveling from sawantwadi to Pune for 16th July.

My Booking ID - GOBUS15590341A6. I have cancelled the ticket on 14th July however I have not received refund of 1428 rs till date.

Could you please resolve the issue asap.

Regards,
Sumit

I have booked a flight from Bangalore to Allahabad for 25 March 2020 and due to a lockdown imposed by the government all the flights got cancelled. It's been more than 1 year that I haven't received a refund for the same . There is no customer support anywhere. This is utterly ridiculous and very unprofessional on Goibibo's part.

Booking ID - GOFLD3FE[protected]
Date of Flight - 25th March 2020.

There is no way to contact the customer care of goibibo they are cheating with the customer by not processing the refund for more than 1 year .

I was trying to book a domestic flight on Aug-03 2021 and choose QR scan for payment mode. QR code was accepted and amount got deducted from my bank but payment wasn't completed at payment portal and flight was not booked. Find below details

UPI Transcation Id[protected]
To: Goibibo
[protected]@icici

My 2 flights were cancelled due to COVID-19 and I have still not received any refund. The website says refund has been completed but there is no money in my goCash account. I have been constantly trying to speak to human executive but have failed each time. I have mailed them, messaged them, called them, posted on all social media platforms, still I haven't received any reply.