Ibibo Group / Goibibo Complaints & Reviews

Worst experience for booking flight via Goibibo, my flight got canceled and Goibibo team didn't provide refund for the same. For forever, status will show as refund request in progress and didn't receive approval from Airline while as per Airline they already provided refund comments to them.

Worst part is none of their customer care number is reachable. Also they never respond to emails as well. Worst worst experience with...

We booked Kencha’s resort gokarna karnataka India on goibibo. The description was nowhere near given on the website. The road to the resort was like a trench. And there was no one at the resort. We were stranded in the middle of nowhere without any customer service number of goibibo....

Amount deducted from my account but payment is showing failed. kindly solve this issue...

Round Trip FlightBooking ID - GOFLDMT2A[protected].

ISSUE NO 1:

With ref to above flight details post cancellation of airline of my flights Goibibo didnt refund the full invoice amount and kept the cash in their wallet under my account with out my consent.
Total invoice amt : Rs.4, 985 & money kept in the go ibibo wallet is INR. 4, 525
This made me helpless to use their horrible customer care...

Hi Team,

I tried to delete my Goibibo account by looking into the account but couldn't find an option 'to delete'. Why doesn't Goibibo have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

Account Linked to:
Mob No.: [protected]

Thanks
Akshay...

Sir.
On 24/06/2021 i lost ₹500 (Transaction id : S[protected] from my federal bank account. The money deducted by "IBIBO WEB PRIVATE LTD.
Then when i contacted my bank customer care team. I came to know that i had used the same payment gateway to add money in airtel thanks app.
Yes. I had used Airtel thanks on june 2020. Then i stoped using it becouse of i ported my sim card.
After 1 year since i used airtel thanks...

I have booked flight last year 10th march 2020 tuesday from dammam to chennai. The flight was non operation at that time due to COVID and i didnt travelled or boarded. When i check with customer care they said im eligible for the refund and we can be process after one year only. and after a year i raised a complaint and i checked with OMAN air office also they told im eligible for refund as flight was non operation and told me to contact...

I booked a international flight ticket from goibibo from Vancouver, Canada to Delhi, India for 1st april, 2020 of Air Canada, but due to complete lockdown in india the flight was cancelled.I requested a complete refund through email and in response they told me that a complete refund will be made within 30 working days. After that when i checked their customer care executives were not available due to lockdown. Now they don’t have any data...

I booked fight from Goibibo for Chandigarh to Bangalore for 30 April 2021, however there was lockdown so I opted for open ticket and reschedule flight on 18 Jun 2021. unfortunately flight was cancelled from vistara end and when I talked with them then they told me that they will full refund my money by agent (Goibibo). when I checked on Goibibo they are showing refund will be credited by 07 jul to 11 July 2021. Today I called vistara customer...

Amount deducted from my account but confirmation or ticket not received. kindly solve this issue....

My money got deducted but ticket did not get booked by Goibibo.I haven’t received any email regarding refund.When I called my bank to check regarding my refund status, the bank told us that Goibibo has claimed the amount as ticket got booked.
This so pathetic service I have ever received by any apps. I am not able to reach out to customer care number as all the number which was provided by Goibibo is invalid...

Dear Sir,

This is with reference to my visit on 3rd July 2021, I have booked a hotel booking " IRCTC guest House" for 6 bed rooms having complimentary breakfast via booking reference "HTLEAZM5H3" for one complete day worth Rs. 2719.

The above booking confirmed by Ibibo team also. All booking vouchers and SMS has been received to me.

During my visit when I am going to stay their no official at...

I am very frustrated with your service. My registered mobile no. Is [protected].
Customer name poonam Agrawal.
I booked two flights tickets via you, however both the flights got cancelled and my entire amount is blocked in your wallet. I called to your customer care so many times and still no action taken. Also you people have deducted 1200 INR from my booking amount whereas flight was cancelled by airline. I urge you to refund...

This is reading refund of cancelled booking ID - GOFLDANDFC01C[protected] from Bangalore to Mumbai and I have received the message that you have refunded Rs 4, 836 to my goibibo GoCash.But it is not reflected in my goibibo GoCash balance. Kindly transfer the refunded amount Rs 4836/= to my bank account. If you don't resolve my issue, I will have to approach consumer forum. kindly find attached file for your reference...

Hello Team,

I have created my email with Ibibo in 2010 and linked it with my social media sites. Also, I have a few personal files saved in it.

However I am unable to access it or reset it.

Please help!!!

ID- ramesh.[protected]@ibibo.com
Backup email- ramesh.[protected]@gmail.com...

I made a bus booking for 22nd June 2021 from kadipur to delhi of rupees 1950, the bus operator called me in morning and told that you bus is cancelled, we will initiate refund as soon as possible, the goibibo has given the date of refund from 29th june- 1st July 2021 but still they haven't processed my refund in my upi, and their customer support isn't there instead of that both which provides same link for every problem, I can't talk to...

My ticket got cancelled by airlines and money was credited as gocash to my goibibo account. I had asked for transfer of money to my credit card account on 17th June 2021. In my goibibo account it has been debited but not credited to my credit card account till now. Worst part is there is no help from the company. Tried customer care no., sent email also but no resolution till now.

Refer my mail below:

PNR WE9Y4B...

I cancelled one personal Air ticket (passenger Name: Sunita Kumawat) of flight from Jaipur to Trichy (Via Bangalore) dated 05/05/2021. Booking ID GOFLDMTANDC[protected]PNR- MJDHRP) • Booked on 04 May 2021.
For booking of above ticket I paid Rs 6171/- from my debit card State Bank of India(************9298)₹ 6171/- and Rs 4535/- from my GOCASH. (Total Rs 10706/- ).

After cancellation Rs 10406/- refund initiated...

I booked train ticket in Feb. on goibibo. After successful payment it shows your booking is failed and your refund is initiated . but i did not recieved refund yet. Goibibo did not have any customer service to call you i'm filling complaint on this site. please help me to get my refund

Transaction no. TRNDFVMDVMWK4M...

Hello,
I am your regular customer. I have some unpleasant experience of your service this time. I have received Invoice of INR 17979.46 but From bank I have been got debit of INR 18077. Why is this difference in the invoice amount.
Another thing I come to know at property that they are giving bookings at very low cost INR 1800 including breakfast and dinner for the same room and GO IBIBO charged me INR 3012.
There is...