Ibibo Group / Goibibo Complaints & Reviews

I made flight booking and money deducted from my paytm account.booking not showing in my trip.not able to get booking or refund.

Dr sk jain
[protected]
[protected]

I try to buy mobile case in amazon.in

but... 2 times payment successful and amount deducted in my union bank of india

but order not placed ( payment gateway IBIBO WEB PVT LTD ) pls refund my money 198rs

reference numbers
S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs

S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs

Dear Sir/ Mam,

I am received the RRN but amount will be not reflected my ac. RRN[protected]. Please resolve the immediately basis because i am suffering 10th of july 2021.

Thanks

Rajneesh Borkar
[protected]

Dear Sir/Mam,

I am received the RRN but amount will be not reflected my ac. RRN [protected], Please resolve the immediately basis because i am suffering june 2021.

Booking ID:HTLUB4U87C
I made a UPI Payment of 14959 for my booking through Scan and Pay from my ICICI bank IBiz application. My account has been debited about 30 minutes ago but the booking page didn't update and I have not received any message or email of confirmation. I am not showing any upcoming booking on the portal. Could you please provide a resolution asap?

I paid for a hotel booking on Goibibo through Mobikwik. Amount was deducted from my account and it was a successful transaction from mobikwik side. But I have not recieved any booking confirmation. Neither I can reach Goibibo through customer support. Amount should be transferred back through original mode of payment to account. I reached Mobikwik and they said transaction was successful from their side.
Amount- 3880inr
Email Id- [protected]@gmail.com
Goibibo customer care reach to me through email Id.

I have booked flight tickets thru goibibo. The flight got cancelled however i did not received the full refund of the paid amount. Please see below the flight details:

- Nagpur to Mumbai flight
- flight no: G8141
- Date: 27th June
- booking reference id: GOFLDMTA89F[protected]

Flight booking done for 08th April 2020 from Goa to Jaipur (PNR 6E-381) nd due to covid flights are cancelled on its own and no refund is initiated yet, no call centre numbers are working and no repose from emails too..

Mobile [protected]

I just booked hotel Fern, Udaipur, from 21/7/21 to 22/7/21 and paid by debit card. After some time, your site showed booking cancelled and zero refund. I didn't cancel that. What's this nonsense going on. Kindly see into it ASAP, and either refund full amount or continue booking. Fern, Udaipur saying no booking received. So where is that money.

Sir,
It is brought to your notice that ON[protected] I have tried to book an air ticket from Bengaluru to New Delhi from the website - sky scanner- goibibo.
During the booking process the money of Rs. 6794/- has been deducted/ debited from my bank account vide reference id[protected] to IBIBO WEB PVT LTD but I have not received the air ticket in my mail. (screenshot for payment attached).

The email id and mobile no used for booking is as under:
email: [protected]@gmail.com
Mob. No: [protected]

With reference to your Booking ID GOFLI8E62C[protected], my refund of Rs 9970 is been pending from Dec 2019 and no revert from the company, surprisingly they dont have grievance desk or Number. i can write a mail but any sr citizen who's refund is pending and dont have email where will they go ? i urge to take up this matter strongly and get me my refund back.

Hello,
I have completed the payment for a hotel booking and the transaction is completed form my side but the goibibo app doesn't shows any booking of the paid transaction.

Please find the attached screenshot for your reference of the completed transaction.

Would like to talk with your customer care executive as soon as possible to resolve this problem form your side.

I had book a flight from Paris to Munich and Munich to Mumbai from Goibibo and the flight was cancelled due to lockdown and the plane did not take off. At first, we were informed that refund will be granted but its been more than a year no refund has been given untill now. I have also sent them a legal notice but they did not respond to the legal notice. I am attaching the ticket in here.

INR 8499.00

Sir I had paced one web order for Reliance Digital, and paid though online transaction

Amount is already debited from my account but order is not confirmed.

Kindly arrange to reimburse the payment to my account

Please refer to above booking id Go Air flight PNR ZEE94H was cancelled due to lockdown and refund amount has initiated by Go Air in last month of March 2021. I have also raised so many times to Goibibo executive for processing of refund the money to my account immediately. But result is zero. There is problem of communication with Goibibo because no any customer no. is active and no person of Goibibo respond of my email then how complaint may raise.
Thus it is requested to you please arrange to transfer the amount in my bank account as soon as possible and intimate me on my email id. singhp.b.[protected]@gmail.com
Regards
Pratap Bahadur Singh

I had booked Flight ticket last year ( 27/01/2020 ) from your portal for SpiceJet ( PNR Z8VEMF ) however due to Covid issue i could not use the same .
After waiting for almost an year & following up with Spice jet they had transferred the refund back to Goibibo .
Then i started following up with Goibibo team for which they were supposed to refund me my booking amount by mid of Jun 21 as per their mail communication with me .
Now they have generated the refund Invoice ( GOFLDMOB[protected] Dated 27/5/21 ) but unable to transfer the money back to my account stating that they are unable to transfer the refund through the Gateway from where i booked the tickets & to receive my refund i need to update my details on the link given in that particular mail body . To my surprise that link is not taking me anywhere even if i try to login with the same mobile or Email id from which i have been communicated with Goibibo & also the same mail id was registered while booking .
I therefor request you to arrange the call back from Goibibo to verify & transfer the Refund to my account or send me the link ( which should work ) from which i need to update the required details so that you can transfer the amount .
Now they have generated the refund Invoice ( GOFLDMOB[protected] Dated 27/5/21 ) but unable to transfer the money back to my account stating that

Sir,
The flight not in in operational from delhi to kolkata through Flight PNR T5CRUV dated 10th April 2020. The Go Air already reimbursed to goibibo, but goibibo did not repay me to SBI account.
Booking ID: GOFLDB471A[protected]
I am continuous perusing you and your team but failed to get my refund Rs.2645/- till date. The payment not received in original payment mode PAYPAL, whereas you send last 3 times. PAYPAL account already closed. Necessary attachment sent of PAYPAL closure, Cancel cheque ticket details sent to [protected]@goibibo.com
Reference No.[protected] many times but not resolved.
Please cooperate and refund me to my SBI Account. Attach copy. Please do not send to original payment mode because PAYPAL deactivated. (attach screenshot copy)
Account Holder's Name : Ananta Kumar De
Account Number :[protected]
Account Type : SAVING
IFSC code : SBIN0005766
Bank Name : State Bank of India
Branch Name :Bally, Durgapur, Howrah, west Bengal
Branch City : BALLY HOWRAH WB
Regards
Ananta Kumar De
M:[protected]​​
E-mail: [protected]@powergrid.in
(Domain change as Central Government circular, previously it was powergridindia.com)

Hi,
I was donating money 250 on impactguru fb link, but by doing bank transfer I automatically got IBIBO WEB PVT LTD name and account no in my Union bank tranfer transation and I thought as it was payment link of impactguru I proceed to transaction and it got debited.

No money received by impactguru and my transaction is showing to be debited for IBIBO WEB PVT LTD.
Please refund my money back as I found it fraud.

Please help.

Regards,
Nirali

I booked air ticket on 10/07/2021 from goibibo page
for flight from amritsar to kolkatta for amont rs.4324
with transaction id[protected]
from union bank of India but no ticket/confirmation received

I request to refund my money as soon as possible

WHAT HAPPENED MR Arka Dhara NO RESPONSE Goibibo
VERY SHOCKING TO SEE GOIBIBO IS CHEATING CUSTOMERS

CALL ME REGISTERED NUMBER REPLY [protected]

THESE FOUR BOKING STILL NOT REFUNDED

HOTEL GREEN PALACE, AZAMGARH, BOOKING DONE ON 5 JUN =BOOKING DATES 9 JUN TO 12 JUN
HOTEL CENTRAL RESIDENCY, VARANASI BOKING DONE ON 26 JUN =BOOKING DATES 9 JUN TO 12 JUN
HOTEL BHAGWATI MORADABAD BOOKING DONE ON 26 Jun=BOOKING DATES 26 JULY TO 28 JUL
HOTEL CARLTON BAREILLY BOOKING DONE ON 26 JUN =BOOKING DATES 28 JULY TO 31 JUL

ATTACHED BANK STATEMENTS, AND YOUR BOOKING FOR WHICH WE DIDN'T RECEIVE ANY REFUNDS
SHOULD I GO TO COURT FOR COMPLAINTS CHEATING

[protected] Forwarded message[protected]
From: BHUPINDER SINGH
Date: Mon, Jul 12, 2021 at 3:46 PM
Subject: Re: Reference No.[protected] : HTLRB3QPE6
To:, Goibibo Helpdesk

THESE FOUR BOKING STILL NOT REFUNDED

HOTEL GREEN PALACE, AZAMGARH, BOOKING DONE ON 5 JUN =BOOKING DATES 9 JUN TO 12 JUN
HOTEL CENTRAL RESIDENCY, VARANASI BOKING DONE ON 26 JUN =BOOKING DATES 9 JUN TO 12 JUN
HOTEL BHAGWATI MORADABAD BOOKING DONE ON 26 Jun=BOOKING DATES 26 JULY TO 28 JUL
HOTEL CARLTON BAREILLY BOOKING DONE ON 26 JUN =BOOKING DATES 28 JULY TO 31 JUL

BHUPINDER SINGH
[protected]

On Mon, Jul 12, 2021 at 3:34 PM BHUPINDER SINGH wrote:
SEE ATTACHMENTS image.png

On Mon, Jul 12, 2021 at 3:33 PM BHUPINDER SINGH wrote:
image.png

On Mon, Jul 12, 2021 at 3:28 PM BHUPINDER SINGH wrote:
HDFC BANK STATEMENT REFUND NOT PROCESSED

On Mon, Jul 12, 2021 at 3:26 PM Arka Dhara wrote:
Dear Sir,

Greetings from Goibibo!!

As per the telephonic conversation for the booking id.-
Kindly share the bank statement from 5 June to till date in the same mail in pdf format.

We apologize for the inconvenience caused.

Regards,
Arka Dhara
Goibibo