Ibibo Group / Goibibo Complaints & Reviews

Address: [email protected]

Today I tried booking 4 flight tickets through GOIBIBO . Money from my account was debited, but no ticket was issued. I am running pillar to post to find out what happened. None of the phone numbers are working, the emails to their customer care is returning as undelivered .

Looks like I am being scammed by Goibibo...

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Paid an amount of Rs.8341 as fees to IIM Kozhikode via their website using IBIBO web pvt ltd gateway. The amount got deducted from the UBI account and has not reached the IIM account. The transaction happened on 16th July 2021. The money has not been reversed to my account as well.

Refund the amount to my bank.

Transaction reference number :[protected]

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Address: New delhi

Hi,
I booked a flight and selected an Add-On of 5 kg extra baggage for which I needed to pay 2000 as per the airline website, however, Goibibo has charged me 2500 for the same.
Kindly help me in this regard.

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I paid money through Goibibo for flight ticket booking in May-2021, for flight dated 2-Jul-2021. Flight got cancelled by airlines. GoAir, Airline took time to refund money. Finally, they refunded on 23-Jul-2021. Now, Goibibo says that they will refund money by 29-Aug-2021. This seems big time scam. This should be investigated by government as well.

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I have booked spicejet flight from PATNA to Mumbai on 10th July and the flight date was 29th July 2021 with amount of 5072 rs. The flight got non-operational on that day. I was checked with customer support and she has assured I'll get full refund but in my goibibo account it's showing ₹ 1, 263 refund will be credited. My flight PNR number was DYG1JM. Please refund me my full amount. This is the customer care ticket id . "Our Agent Prachi has CLOSED your issue/query regarding Schedule Change for your Flight, 29 Jul 21 [ticket ID:[protected]]". I have attached call recording where she has assured me I will get full refund of money.

+1 videos

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Citizen77

Aug 4, 2021

Similar thing happened to us in March 2020, where agent assured of full refund but only some amount was refunded. Please post your comment once full refund is made.

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Respected Sir/Madam,

I had booked a gofirst flight from Pune to Bangalore on the 6th of July 2021, which was set to depart on the 9th of july 2021 which was cancelled by the airlines.
I had requested for a refund on the same and have not received a refund to this date.
I have raised a complaint on this and yet nothing has been done.
Attached to this complaint are the screenshots which contain the PNR and flight details along with a cancelation message from the airline itself.
Kindly do the needful immediately

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I BOOKED HOTEL FROM GOIBIBO IN PUDUCHERRY FROM 4TH SEPTEMBER TO 6TH SEPTEMBER 2021 BUT DUE TO SOME EMERGENCY I HAD TO MODIFY MY BOOKING AND MODIFIED IT FROM 4TH SEP 2021 TO 5THSEP 2021 .. THERE WAS FREE CANCELLATION/MODIFICATION SO RS 886 WERE TO BE REFUNDED TO MY UPI ACCOUNT THAT I MODIFIED ON 7TH OF JULY.. ON APP IT SHOWS THAT REFUND WAS CREDITED TO MY ACCOUNT ( EXPECTED BY 15-19 JULY) BUT NOT EVEN A SINGLE PENNY WAS CREDITED BACK TO MY ACCOUNT. I AM NOT ABLE TO CONNECT TO CUSTOMER CARE AND IN HELP SECTION THEY DONT HELP AT ALL. RRN NUMBER FOR REFUND WAS rfnd_HWKjxa9wSce0dz

please help as its already been 27 days or say month .

goibibo is worst . not even refunding my amount and their customer service is poor as the person cannot connect with them.
please look into this. i request for my refund

my email- [protected]@gmail.com

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Respected sir/madam,
Myself Neha Gedam, i booked a room in bagdogra with goibibo booking id HTLMW65RV4 and PNR no. [protected]. After checking in into the room 1 of the staff misbehaved with us, i was in an intimate condition with my husband in the room and suddenly their staff entered into our room using another room key. After this inappropriate behaviour of their staff we checked out of the hotel right after 1 hour of checking in.
We booked room in another hotel thereafter.
In such case i want to raise a refund request from goibibo as we didn't stayed and cancelled our stay.
I want to request the goibibo management to please look into the matter and kindly do the needful and refund the booking amount.

Thanks and Regards
Neha Gedam
Mo. [protected]

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This is for the booking ID from bangalore to ooty. I did a payment of 9289 instead of 6431, I was asked by goibibo to pay the full amount of 9289 to the driver and they will issue my refund in 48 hours. It's been more than 72 hrs, can this be looked on priority? Vendor gave lame reasons of 600(road tax) + 250 get extra for the charges he took from

Us. Please help me on this

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On 23 June I have done a payment of rs. 940 for my examination form through internet banking but the fees does not reached to the university. The reference no. Is[protected].
Kindly refund my amount asap.

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The money has been deducted from account with the transaction id [protected] (SBI) while booking hotel rooms for two days 27th July to 29th July 2021 in Hotel Trimoorti, Kolkata. But no valid PNR was shared and no confirmation email or page were not generated. So I had to book a new one causing me lots of inconvenience lately with a possibility of losing money. There is no facility to even speak with customer executive. Worst merchandise I have ever come across. I have spoken with SBI and have been informed that the transaction was successful and so I need to take up the matter with the merchant, Goibibo. Please solve this and refund the successfully transferred amount Rs. 3012 to me. Thank you.

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I had booked a flight ticket on 27th Jul 2021 from Male to trivandrum on 12th Aug 2021, but I didn't receive the ticket copy in my mail, amount debited from my account.
Pls confirm and update on [protected] / [protected]@gmail.com

Request refund or ticket copy.

Aug 4, 2021

Complaint marked as Resolved

Goibibo refunded the money after 7 days.

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Due to cancellation of flight from Mumbai to Chennai and as per the invoice and mail of Goibibo, I was supposed to received the sum of Rs. 4, 712/- (RRN Number VMBK[protected]) to my Mobikwik accounts by 13th July. However, till date have not received the refund. I am trying to speak with customer care representative on toll free number but was not able to speak. Request you to please refund the said amount at the earliest.

Regards

Vishal Borana

Jul 29, 2021

Complaint marked as Resolved

Refund Received

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Dear Customer Support Team,

This is in regard to booking id: TUAKDW33W
PNR: XUMBUR

On 19/04/19, I received a call regarding the cancellation of all my Jet Airways bookings dated 12/7/19 and 22/8/19 and they ensured I shall receive full refund.

I am writing this mail to get an update about the refund for my cancelled tickets as it has been more than 2 year and I haven't received a single penny. How much more time will it take to process the refund?

I hope you will process my request as soon as possible

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Address: SREEDALAM, MRA78A. GURUVAYOOR

8th March, I had styed in the hotel, but I had a double booking by mistake and paid the amount to GOIBIBO, who's customer service executive reconfirmed the re-impartment. But till date (28th July 2021) the amount or credit note hasn't received to my mail id [protected]@gmail.com or my phone number [protected].

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Jul 28, 2021

Updated by Nandanan Chembath 8th March, I had styed in the hotel, but I had a double booking by mistake and paid the amount to GOIBIBO, who's customer service executive reconfirmed the re-impartment. But till date (28th July 2021) the amount or credit note hasn't received to my mail id [protected]@gmail.com or my phone number [protected].

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I made two bookings on 23rd of June 2021. One booking at 6:35 pm of amount 1350 and second booking at 11:51 pm of amount 1048 at clarion in at Zirakpur. Amount of second booking has deducted from my account but I haven't got any booking confirmation. You customer excutive has given assurance That payment will refund after 48hours + 3 days but it's more then one monthi haven't received my payment yet. I am continuously calling your customer service but they aren't giving any response.

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Address: India

Did you get my email from your mailing list as well as you can see from the store and

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Sir i made a ticket for domestic flight amount had been deducted but ticked had not made please refund my money.

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sud2893

Jul 25, 2021

payment had done on 26 july.

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I was trying to add balance to my amazon pay balance on 17/7/21 through net banking. The money was deducted from my account and went to Ibibo Web Private Ltd. It was not received by Amazon. Pls refund my amount as soon as possible.

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In 2020 I had booked a flight from Delhi to madurai having I'd no. GOFLDANDD[protected].

Unfortunately flight had cancelle due to corona restrictions.

After some days I had called airlines and they had told me that we have refund your full amount to goibibo.

Then I contacted goibibo customer care they had transfer my refund to goibibo wallet.

But now I want to transfer my money into my accounts but goibibo group is very clever and they have changed the settings so that I don't transfer money into my accounts.

I am surprised that if airlines has refunded the money to goibibo then why do you people have locked.

Now I have decided to file a case against goibibo group in court.

My refund amount is approximately 24000/-

Manik Groach,
[protected]@gmail.com

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 48

I booked a ticket , money was debited and ticket was not issues

Amount not credited to beneficiary

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Extra money charged other that what is mentioned on airline website

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Refund scam-Airline refunded, Goibibo not refunding

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Not Refunded full money on non operational of flight

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Not yet received refund on my cancelled flight

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Refund amount is not credited its been almost a month and no contact with customer care

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Refund request against misbehaved staff of kundu hotel

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Goibibo has got around 3000 in extra from me for my car trip from bangalore to ooty and is not ready to refund

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Please resolve my problem

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Money has been deducted from account with transaction id 13650945689

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Not received Booking details

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Refund not credited to the accounts

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No refund received, booking id,TUAKDW33W

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Complain about double booking

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Payment deduction

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Online Service + 9339555291 care Query Airlines ,

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Money deducted but ticket has not madesir

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Money deducted but not added to beneficiary account.

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Blocked my refund amount

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