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Ibibo Group / Goibibo Complaints & Reviews

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1.8
Updated: Dec 20, 2025
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Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 48

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N
Nandanan Chembath
Jul 28, 2021
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Address: SREEDALAM, MRA78A. GURUVAYOOR

8th March, I had styed in the hotel, but I had a double booking by mistake and paid the amount to GOIBIBO, who's customer service executive reconfirmed the re-impartment. But till date (28th July 2021) the amount or credit note hasn't received to my mail id [protected]@gmail.com or my phone number [protected].
+1 photos
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jul 28, 2021
Updated by Nandanan Chembath 8th March, I had styed in the hotel, but I had a double booking by mistake and paid the amount to GOIBIBO, who's customer service executive reconfirmed the re-impartment. But till date (28th July 2021) the amount or credit note hasn't received to my mail id [protected]@gmail.com or my phone number [protected].

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    A
    Alamsinghh
    Jul 28, 2021
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    I made two bookings on 23rd of June 2021. One booking at 6:35 pm of amount 1350 and second booking at 11:51 pm of amount 1048 at clarion in at Zirakpur. Amount of second booking has deducted from my account but I haven't got any booking confirmation. You customer excutive has given assurance That payment will refund after 48hours + 3 days but it's more then one monthi haven't received my payment yet. I am continuously calling your customer service but they aren't giving any response.
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      Q
      Queue and tomorrow
      Jul 27, 2021
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      Address: India

      Did you get my email from your mailing list as well as you can see from the store and
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        S
        sud2893
        Jul 25, 2021
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        Sir i made a ticket for domestic flight amount had been deducted but ticked had not made please refund my money.
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        payment had done on 26 july.
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          M
          Mohit Poddar126
          Jul 25, 2021
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          I was trying to add balance to my amazon pay balance on 17/7/21 through net banking. The money was deducted from my account and went to Ibibo Web Private Ltd. It was not received by Amazon. Pls refund my amount as soon as possible.
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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            M
            mgroach
            Jul 25, 2021
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            In 2020 I had booked a flight from Delhi to madurai having I'd no. GOFLDANDD[protected].

            Unfortunately flight had cancelle due to corona restrictions.

            After some days I had called airlines and they had told me that we have refund your full amount to goibibo.

            Then I contacted goibibo customer care they had transfer my refund to goibibo wallet.

            But now I want to transfer my money into my accounts but goibibo group is very clever and they have changed the settings so that I don't transfer money into my accounts.

            I am surprised that if airlines has refunded the money to goibibo then why do you people have locked.

            Now I have decided to file a case against goibibo group in court.

            My refund amount is approximately 24000/-

            Manik Groach,
            [protected]@gmail.com
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              S
              Sunil kumawath
              Jul 25, 2021
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              My flight ticket PNR NO. S2J54Z my refund amount transfer to original payment for upi the amount not transfer to my account it says 5 to 7 days to transfer but it completes 70days what I can do.
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                S
                siddusankeshwar
                Jul 25, 2021
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                Resolved

                Address: haryana

                Upi transaction id -
                T2107231638050555129568
                Bank reference no[protected]
                Mail is - [protected]@gmail.com payment Reference id is - GOFLDMTAND6C[protected]
                Sep 17, 2021
                Complaint marked as Resolved 
                resolved
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Jul 25, 2021
                Updated by siddusankeshwar                 I wil tried to connect customer care E- mail and twitter but they did Not Respond
                View replies
                issue cleared
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                  A
                  Amiya Pushp
                  Jul 24, 2021
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                  Date of Incident: 23rd July, 2021.
                  Booking the Indigo flight from Pune to Ranchi via Hyderabad.
                  The flight from Pune to Hyderabad is : 6E-6747
                  and from Hyderabad to Ranchi is: 6E-981

                  I made payment 3 times but did not get any tickets. The money is deducted. I made payments through PhonePe and the transaction id are:
                  T2107231428278607611312
                  T2107231430342957763802
                  T2107231507340172729295

                  I also got booking id 2 times. They are:
                  GOFLDMTAND6DB[protected]
                  GOFLDMTAND5B[protected]

                  I did not get a booking id 3rd time

                  I later booked the same seat in the same flight through debit card.

                  Requesting that the money be refunded
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                    M
                    MMS udaipur
                    Jul 24, 2021
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                    I made flight booking and money deducted from my paytm account.booking not showing in my trip.not able to get booking or refund.

                    Dr sk jain
                    [protected]
                    [protected]
                    +1 photos
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                      S
                      sudheervarma kakarlapudi
                      from Hyderabad, Telangana
                      Jul 24, 2021
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                      Address: Ibibo Group / Goibibo Address 5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018

                      I try to buy mobile case in amazon.in

                      but... 2 times payment successful and amount deducted in my union bank of india

                      but order not placed ( payment gateway IBIBO WEB PVT LTD ) pls refund my money 198rs

                      reference numbers
                      S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs

                      S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs
                      Oct 7, 2023
                      Complaint marked as Resolved 
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                        R
                        Rajneesh Borkar
                        Jul 23, 2021
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                        Resolved

                        Address: Gurgaon

                        Dear Sir/ Mam,

                        I am received the RRN but amount will be not reflected my ac. RRN[protected]. Please resolve the immediately basis because i am suffering 10th of july 2021.

                        Thanks

                        Rajneesh Borkar
                        [protected]
                        +1 photos
                        Jul 23, 2021
                        Complaint marked as Resolved 
                        My mail id is [email protected] and contact No. 9074749416 please inform to mail and phone calls.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          R
                          Rajneesh Borkar
                          Jul 23, 2021
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                          Resolved

                          Address: Gurgaon

                          Dear Sir/Mam,

                          I am received the RRN but amount will be not reflected my ac. RRN [protected], Please resolve the immediately basis because i am suffering june 2021.
                          +1 photos
                          Jul 23, 2021
                          Complaint marked as Resolved 
                          My mail id is [email protected] and contact no. 9074749416 if any information please connect with mail and phone number.
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            01ashish.jain
                            Jul 22, 2021
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                            Resolved

                            Address: ED-13, Biliya, Bapunagar, Bhilwara

                            Booking ID:HTLUB4U87C
                            I made a UPI Payment of 14959 for my booking through Scan and Pay from my ICICI bank IBiz application. My account has been debited about 30 minutes ago but the booking page didn't update and I have not received any message or email of confirmation. I am not showing any upcoming booking on the portal. Could you please provide a resolution asap?
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.
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                              S
                              Saurabh9995
                              Jul 21, 2021
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                              I paid for a hotel booking on Goibibo through Mobikwik. Amount was deducted from my account and it was a successful transaction from mobikwik side. But I have not recieved any booking confirmation. Neither I can reach Goibibo through customer support. Amount should be transferred back through original mode of payment to account. I reached Mobikwik and they said transaction was successful from their side.
                              Amount- 3880inr
                              Email Id- [protected]@gmail.com
                              Goibibo customer care reach to me through email Id.
                              +1 photos
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                                S
                                sjod
                                Jul 21, 2021
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                                I have booked flight tickets thru goibibo. The flight got cancelled however i did not received the full refund of the paid amount. Please see below the flight details:

                                - Nagpur to Mumbai flight
                                - flight no: G8141
                                - Date: 27th June
                                - booking reference id: GOFLDMTA89F[protected]
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                NO actions taken by GoIbibo yet!!!
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                                  G
                                  Gopal Autani
                                  Jul 21, 2021
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                                  Flight booking done for 08th April 2020 from Goa to Jaipur (PNR 6E-381) nd due to covid flights are cancelled on its own and no refund is initiated yet, no call centre numbers are working and no repose from emails too..

                                  Mobile [protected]
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                                    P
                                    Piyush 112
                                    Jul 21, 2021
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                                    Address: C1/41, Safdarjung Development Area, hauz khas,, New Delhi

                                    I just booked hotel Fern, Udaipur, from 21/7/21 to 22/7/21 and paid by debit card. After some time, your site showed booking cancelled and zero refund. I didn't cancel that. What's this nonsense going on. Kindly see into it ASAP, and either refund full amount or continue booking. Fern, Udaipur saying no booking received. So where is that money.
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                      S
                                      sonali0278
                                      Jul 20, 2021
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                                      Address: GURUGRAM

                                      Sir,
                                      It is brought to your notice that ON[protected] I have tried to book an air ticket from Bengaluru to New Delhi from the website - sky scanner- goibibo.
                                      During the booking process the money of Rs. 6794/- has been deducted/ debited from my bank account vide reference id[protected] to IBIBO WEB PVT LTD but I have not received the air ticket in my mail. (screenshot for payment attached).

                                      The email id and mobile no used for booking is as under:
                                      email: [protected]@gmail.com
                                      Mob. No: [protected]
                                      +1 photos
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                                        Longinus Furtado
                                        Jul 19, 2021
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                                        Address: Shaan Bunglow, porbadi Wadi, sagarsghet Road, Vasai West

                                        With reference to your Booking ID GOFLI8E62C[protected], my refund of Rs 9970 is been pending from Dec 2019 and no revert from the company, surprisingly they dont have grievance desk or Number. i can write a mail but any sr citizen who's refund is pending and dont have email where will they go ? i urge to take up this matter strongly and get me my refund back.
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