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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Mar 30, 2026
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Ibibo Group / Goibibo reviews & complaints page 49

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S
sud2893
Jul 25, 2021
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Sir i made a ticket for domestic flight amount had been deducted but ticked had not made please refund my money.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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payment had done on 26 july.
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    Mohit Poddar126
    Jul 25, 2021
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    I was trying to add balance to my amazon pay balance on 17/7/21 through net banking. The money was deducted from my account and went to Ibibo Web Private Ltd. It was not received by Amazon. Pls refund my amount as soon as possible.
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      M
      mgroach
      Jul 25, 2021
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      In 2020 I had booked a flight from Delhi to madurai having I'd no. GOFLDANDD[protected].

      Unfortunately flight had cancelle due to corona restrictions.

      After some days I had called airlines and they had told me that we have refund your full amount to goibibo.

      Then I contacted goibibo customer care they had transfer my refund to goibibo wallet.

      But now I want to transfer my money into my accounts but goibibo group is very clever and they have changed the settings so that I don't transfer money into my accounts.

      I am surprised that if airlines has refunded the money to goibibo then why do you people have locked.

      Now I have decided to file a case against goibibo group in court.

      My refund amount is approximately 24000/-

      Manik Groach,
      [protected]@gmail.com
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        S
        Sunil kumawath
        Jul 25, 2021
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        My flight ticket PNR NO. S2J54Z my refund amount transfer to original payment for upi the amount not transfer to my account it says 5 to 7 days to transfer but it completes 70days what I can do.
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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          S
          siddusankeshwar
          Jul 25, 2021
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          Resolved

          Address: haryana

          Upi transaction id -
          T2107231638050555129568
          Bank reference no[protected]
          Mail is - [protected]@gmail.com payment Reference id is - GOFLDMTAND6C[protected]
          Sep 17, 2021
          Complaint marked as Resolved 
          resolved
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Jul 25, 2021
          Updated by siddusankeshwar           I wil tried to connect customer care E- mail and twitter but they did Not Respond
          View replies
          issue cleared
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            A
            Amiya Pushp
            Jul 24, 2021
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            Date of Incident: 23rd July, 2021.
            Booking the Indigo flight from Pune to Ranchi via Hyderabad.
            The flight from Pune to Hyderabad is : 6E-6747
            and from Hyderabad to Ranchi is: 6E-981

            I made payment 3 times but did not get any tickets. The money is deducted. I made payments through PhonePe and the transaction id are:
            T2107231428278607611312
            T2107231430342957763802
            T2107231507340172729295

            I also got booking id 2 times. They are:
            GOFLDMTAND6DB[protected]
            GOFLDMTAND5B[protected]

            I did not get a booking id 3rd time

            I later booked the same seat in the same flight through debit card.

            Requesting that the money be refunded
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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              M
              MMS udaipur
              Jul 24, 2021
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              I made flight booking and money deducted from my paytm account.booking not showing in my trip.not able to get booking or refund.

              Dr sk jain
              [protected]
              [protected]
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                S
                sudheervarma kakarlapudi
                from Hyderabad, Telangana
                Jul 24, 2021
                Resolved
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                Resolved

                Address: Ibibo Group / Goibibo Address 5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018

                I try to buy mobile case in amazon.in

                but... 2 times payment successful and amount deducted in my union bank of india

                but order not placed ( payment gateway IBIBO WEB PVT LTD ) pls refund my money 198rs

                reference numbers
                S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs

                S[protected]/07/2021 ePAY/To:IBIBO WEB PVT LTD[protected] rs
                Oct 7, 2023
                Complaint marked as Resolved 
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                  R
                  Rajneesh Borkar
                  Jul 23, 2021
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                  Resolved

                  Address: Gurgaon

                  Dear Sir/ Mam,

                  I am received the RRN but amount will be not reflected my ac. RRN[protected]. Please resolve the immediately basis because i am suffering 10th of july 2021.

                  Thanks

                  Rajneesh Borkar
                  [protected]
                  Jul 23, 2021
                  Complaint marked as Resolved 
                  My mail id is [email protected] and contact No. 9074749416 please inform to mail and phone calls.
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                    R
                    Rajneesh Borkar
                    Jul 23, 2021
                    Resolved
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                    Resolved

                    Address: Gurgaon

                    Dear Sir/Mam,

                    I am received the RRN but amount will be not reflected my ac. RRN [protected], Please resolve the immediately basis because i am suffering june 2021.
                    Jul 23, 2021
                    Complaint marked as Resolved 
                    My mail id is [email protected] and contact no. 9074749416 if any information please connect with mail and phone number.
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                      01ashish.jain
                      Jul 22, 2021
                      Resolved
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                      Resolved

                      Address: ED-13, Biliya, Bapunagar, Bhilwara

                      Booking ID:HTLUB4U87C
                      I made a UPI Payment of 14959 for my booking through Scan and Pay from my ICICI bank IBiz application. My account has been debited about 30 minutes ago but the booking page didn't update and I have not received any message or email of confirmation. I am not showing any upcoming booking on the portal. Could you please provide a resolution asap?
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                      I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.
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                        S
                        Saurabh9995
                        Jul 21, 2021
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                        I paid for a hotel booking on Goibibo through Mobikwik. Amount was deducted from my account and it was a successful transaction from mobikwik side. But I have not recieved any booking confirmation. Neither I can reach Goibibo through customer support. Amount should be transferred back through original mode of payment to account. I reached Mobikwik and they said transaction was successful from their side.
                        Amount- 3880inr
                        Email Id- [protected]@gmail.com
                        Goibibo customer care reach to me through email Id.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          S
                          sjod
                          Jul 21, 2021
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                          I have booked flight tickets thru goibibo. The flight got cancelled however i did not received the full refund of the paid amount. Please see below the flight details:

                          - Nagpur to Mumbai flight
                          - flight no: G8141
                          - Date: 27th June
                          - booking reference id: GOFLDMTA89F[protected]
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          NO actions taken by GoIbibo yet!!!
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                            Gopal Autani
                            Jul 21, 2021
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                            Flight booking done for 08th April 2020 from Goa to Jaipur (PNR 6E-381) nd due to covid flights are cancelled on its own and no refund is initiated yet, no call centre numbers are working and no repose from emails too..

                            Mobile [protected]
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                              Piyush 112
                              Jul 21, 2021
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                              Address: C1/41, Safdarjung Development Area, hauz khas,, New Delhi

                              I just booked hotel Fern, Udaipur, from 21/7/21 to 22/7/21 and paid by debit card. After some time, your site showed booking cancelled and zero refund. I didn't cancel that. What's this nonsense going on. Kindly see into it ASAP, and either refund full amount or continue booking. Fern, Udaipur saying no booking received. So where is that money.
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                S
                                sonali0278
                                Jul 20, 2021
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                                Address: GURUGRAM

                                Sir,
                                It is brought to your notice that ON[protected] I have tried to book an air ticket from Bengaluru to New Delhi from the website - sky scanner- goibibo.
                                During the booking process the money of Rs. 6794/- has been deducted/ debited from my bank account vide reference id[protected] to IBIBO WEB PVT LTD but I have not received the air ticket in my mail. (screenshot for payment attached).

                                The email id and mobile no used for booking is as under:
                                email: [protected]@gmail.com
                                Mob. No: [protected]
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                  Longinus Furtado
                                  Jul 19, 2021
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                                  Address: Shaan Bunglow, porbadi Wadi, sagarsghet Road, Vasai West

                                  With reference to your Booking ID GOFLI8E62C[protected], my refund of Rs 9970 is been pending from Dec 2019 and no revert from the company, surprisingly they dont have grievance desk or Number. i can write a mail but any sr citizen who's refund is pending and dont have email where will they go ? i urge to take up this matter strongly and get me my refund back.
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                    R
                                    Rishabhrkx
                                    Jul 19, 2021
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                                    Hello,
                                    I have completed the payment for a hotel booking and the transaction is completed form my side but the goibibo app doesn't shows any booking of the paid transaction.

                                    Please find the attached screenshot for your reference of the completed transaction.

                                    Would like to talk with your customer care executive as soon as possible to resolve this problem form your side.
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                      channdresh
                                      Jul 18, 2021
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                                      I had book a flight from Paris to Munich and Munich to Mumbai from Goibibo and the flight was cancelled due to lockdown and the plane did not take off. At first, we were informed that refund will be granted but its been more than a year no refund has been given untill now. I have also sent them a legal notice but they did not respond to the legal notice. I am attaching the ticket in here.
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                        J
                                        John Jose T
                                        Jul 18, 2021
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                                        Resolved

                                        Address: Madappally, Kerala

                                        INR 8499.00

                                        Sir I had paced one web order for Reliance Digital, and paid though online transaction

                                        Amount is already debited from my account but order is not confirmed.

                                        Kindly arrange to reimburse the payment to my account
                                        Jul 24, 2021
                                        Complaint marked as Resolved 
                                        Refund Received & complaint resolved
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                          Recent comments

                                          I booked a ticket from Bengaluru to delhi usi Goibibo.The ticket is booked for wrong date, so I want to reschedule or cancel my ticket but Goibibo is decline for refund.My PNR is RFK48B
                                          KR
                                          Krishano4u

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