Ibibo Group / Goibibo Complaints & Reviews

Dear Sir,

Good Evening!

I hope you are doing well in this Covid pandemic situation.

Myself is Ayush Agarwal, working as a Consultant in Tata Consultancy Services - currently deputed in JAPAN(Tokyo). (Ccing my bother Kushagra as well, who is also following up on this matter)

I am writing this email to you in reference to the harassment I am facing for my Air India travel E-Ticket No.[protected]From Tokyo to Delhi roundtrip).

Issue - Air India and Go-IBIBO did not inform me before cancelling my Ticket even until the day before my travel.

Issue Background -

I have booked my above mentioned Air India E-Ticket via Go-IBIBO in January 2020. (Attached the ticket for your reference - old confirmed ticket.pdf)
But due to pandemic situation, the flights were postponed and my travel could not happen last year.

Air India did not do any refund last year for this ticket and it was put on hold for the future re-scheduling, making it valid until Dec 2021.

Air India has also instructed that for all the future re-scheduling/ticket changes I should contact Air India directly over email/call and they will release the updated ticket and confirm the booking.

Considering the ticket was on hold since last year, I have decided to travel this year in May, so I have called them in April 2021 to confirm the travel dates from 31st of May - 10th of July 2021.

Air India has then released the new itinerary receipt for me with the same E-ticket id[protected] but updated travel dates (Departure from Tokyo on 31st of May - Return to Tokyo on 10th of July 2021). (Attached this itinerary with the email for your reference - Updated Itinerary Receipt.pdf)

Post this confirmation, I have made my travel plans like getting the leaves approval from my company and the customer in Japan and then taking the RT-PCR Test just before my travel date(as per the guidelines needs to be taken within 72 hours before the day of travel).

Now on 29th of May evening, I was trying to Web-checkin through Air India website (https://icheck.sita.aero/iCheckWebAI/), for my travel ticket[protected], but it was not accepting it and stating that ‘it could not find the booking’.
Hence I have emailed to Air India ([protected]@airindia.co.jp, [protected]@airindia.in) same day about this issue, so that they fix it and I can get my seat number (to be filled in self declaration form on Air Suvidha).

On Sunday morning i.e. 30th of May, I got the response from Air India that there is no reservation with my name on this flight of 31st of May. And the ticket status is marked as REFUNDED in their system.
So the ticket is equivalent to closed/cancelled at Air India side and I can not travel on 31st May on that ticket[protected].

The question from my side was I have never asked them for any refund neither did they inform me anything about it until I have emailed them on 29th May for Web-Checkin.
So their response was that it must have been requested by Go-IBIBO, so I should contact Go-IBIBO for this as Air India did not do anything wrong.

Now when it comes to Go-IBIBO - neither their customer care phone numbers and neither their customer care Email address was working when I have tried on 30th May. So then I have used Twitter to reach out to them to help me and sought out this matter so that I can travel on 31st of May.

But nothing was concluded even until the midnight of 30th of May as they both were busy blaming each other rather than helping me out.Hence I had to buy a new ticket(which was more expensive) for the same flight at the airport in Tokyo on 31st of May just before my flight. I could afford to buy only one way ticket for now as it was very expensive.(attached it for your reference - New Ticket booked at airport.pdf).

Now I am able to finally reach to India but I have not yet booked the return ticket for 10th of July considering it very expensive. Hence, I am expecting that either Air India or Go-IBIBO should book it for me or they should bear the fare difference between old and new ticket.

Concerns -

1 How can a airline or the agent(go-ibibo) change the ticket status at their end without the consent from the passenger ?

2 Why no-one has informed me about my ticket cancellation even until the last moment.

3 I have suffered both mentally and financially due to their irresponsible behavior and mistakes.

Request -

1 Request you to please help me in getting the 100% refund for my old ticket ?
2 Request you to please help me in getting the fare difference compensation between the old and new flight tickets.

Regards
Ayush Agarwal
[protected]@gmail.com

Hi all,

There is a kind request to clear my pending refund for 2 tickets, travelling was cancelled due to travellers suffered from Corona, below shared are the Pnr no - [protected] & pnr- [protected]

Im following with customer care from last 3 weeks n above but not getting through problem of mine remains same

Kindly take my case on priority n help me with refunds i need cash on priority for medical bills n vaccination

Pls help me

Kindly call me on [protected]

I have ordered 3 AC from this website through 2 different orders. Order
11291080 and Order 11301080 after talking on their helpline numbers
[protected] and [protected].
I made 2 payments from my Union Bank
netbanking account S85655096 Rs.22941.90 S85746167 Rs.48178.80
After that I got the order confirmation email and next day I got order
processing email.
They promised that they will deliver my product in next
5days but they did not deliver it. When I asked them to cancel my order and
refund, they started making false commitments that you will get an email
confirmation for the refund but nothing happened. Later when I Google
about the name Rajdhani Tools, it appeared to be an offline shop. I called
on the contact number provided on google and got to know that these
online people started a Fake website due to which the original shop owner is also very disturbed as he is getting calls from random people. So
basically they have used the name of this offline shop in Anand Parbat and
starting cheating people via online shopping website.

I would request you to please refund my payment made to this false website.

I booked Srilankan airlines on 21-March-2020 from the Goibibo platform and booking details are mentioned below:-

Booking ID- GOFLI[protected]
Ticket No[protected]
PNR No- LQ8JUE
Name- Mr. Jaffar Basha Syed
Flight- Riyadh(Saudi Arabia) to Chennai (India)

And due to the covid19 outbreak and lockdown implementation worldwide, my ticked which was confirmed got canceled and since then I have requested a refund and I have not yet received it and when I trying to contact goibibo support center and they are not available.
Their app shows that Srilankan airlines have some financial issues, but I contacted Sri Lankan airlines and they told me that I need to contact the agent who is goibibo for the refund. please look into the issue and solve it as soon as possible.

My wife and I travelled to the US in March and could not use the return trip scheduled for April 2020 due to restrictions in international flight during the pandemic. The booking from Washington IAD to Nagpur, India, on Qatar Airways, through Goibibo. Booking reference -NJL6LC. Qatar Airways have informed that the refund will be done through the travel agency.

E-ticket nos: 157-[protected] & 157-[protected]. These were refundable tickets.

You are requested to kindly refund the amount at the earliest.

We made a booking for lufthansa Airlines from India to Germany for July 2020
Due to covid it was postponed. In April 2021, we asked for refund. According to Lufthansa amount was refunded to Go ibibo. We sent many emails regarding the issue. Pl transfer the same to our account. Urgently
Booking id GOFLI5e7d[protected]

From last few days I am not able to login with mobile number and password. Previous it was allowing to do so. Now only OTP option is available. Mobile number with which i want to login is inactive due to which i cannot access account with OTP. Due to this I am not able to use my wallet money. I have seen many user facing this issue and I don't know why Goibibo haven't come with solution yet.

Respected Sir/Madam

Hear with inform that till date not credited my refund in my account for that my bank will ask for translation id.
For that i want transactions id for my flight cancellations.
Details :-
•Cancelled Flight booking GOFLDIOS27E[protected].
Mode of Payment: *ICICI Bank - EMI (**********9003)*
Refund amount of INR 5099 will reflect in your bank by 17 Sep.

•Cancelled Flight booking GOFLDIOS748BA[protected].

Mode of Payment: *ICICI Bank - EMI (**********9003)*
Refund amount of INR 9577 will reflect in your bank by 20 Oct.

•Cancelled Flight booking GOFLDIOS1B[protected].

Mode of Payment: *qr*
Refund amount of INR 442 will reflect in your bank by 16 Oct.

Mode of Payment: *ICICI (**********9003)*
Refund amount of INR 9127 will reflect in your bank by 16 Oct.

Thank you,
Anil Lavjibhai Chotaliya

Respected Sir/Madam

Hear with inform that till date not credited my refund in my account for that my bank will ask for translation id.
For that i want transactions id for my flight cancellations.

Thank you,
Anil Lavjibhai Chotaliya

I had booked via United Delhi-SFO-LAX-SFO-Delhi for departure 16 Nov and return 23 Nov. Since Goibibo representative was not responding on phone I cancelled the ticket directly with United on or around 14th November. I later informed Goibibo who accepted the cancellation and informed me that they are seeking refund from United. To date (7/6/21) I have not received the refund neither do I know the status.
PNR number ACZK5W

PNR number KRE17B booked from IBIBO. it has been cancelled & the refund has been processed by the airline (INDIGO). However, the refund money yet not credited into my account. Tried contacting the ibibo customer care but unable to reach them.

Can you please look into it & resolve it!

Thanks

I have booked my flight ticket on last year and due to covid that flighy got cancelled and i have applied for refund of money...as GOIBIBI mentioned that refund date is on feb 2021 and till now i didnt received any refund or mail regarding that...and 2 days back i mailed them regarding refund and they have replied that problem is on their side as they have some problem in their payment gateway and they asked me to submit new bank details so they can initiate again...and today i got mail that im not applicable for refund because of policy...and they senr some invoice showing that it is invalid...i even sent them all my documents including bank statements and tickets...
please find all the documents attached and help me to get my refund back

my mail:-vishal.[protected]@gmail.com

GOFLI7bb[protected]
The above booking was refunded to goibibo last uear in jul/aug 2020 by the LOT polish airlines. However goibibo has not refunded me the money even after 10 months . This is contempt of supreme court ruling dated 01 oct 2020. Their license should be cancelled and penalised along with refund.

Due to covid, My port blair to ahmedabad flight cancelled by government and indigo credited refund amount to goibibo on October 2020 but still i am not received my amount in my Bank or goibibo account.

Goibibo mention in site, amount credited but mention wrong details on site and all customer service are close since last one year.

i want to get amount in my bank account or goibibo account asap.

Flight: Indigo
Name: Pragnesh Purushottambhai Pandya
Booking ID : GOFLD7f[protected]PNR:BWTDJR)

I have booked a round trip flight through Goibibo. GoAir cancelled the return flight saying "This change is due to issues beyond our control". GoAir has refunded the amount to the Goibibo. But Goibibo has not refunded the amount neither in wallet nor in my bank account. Total amount needs to refunded after all deduction is Rs.2991. My booking id is GOFLDMT[protected][protected]. It's already been more than a week.

Surprisingly there is no customer care phone number or email address mentioned anywhere on Goibibo Web site or Mobile App.

Surely henceforth will NOT GO WITH GOIBIBO :-(

I have booked a round trip flight through Goibibo. But due to the covid, flight got cancelled. My airlines refunded entire amount to the Goibibo. But Goibibo has not refunded the amount neither in wallet nor in my bank account. Total amount needs to refunded after all deduction is Rs.14770. My booking id is GOFLDMTAND3168E[protected]. It's already been more than 1month.

Still no solution provided by Goibibi. Very unprofessional. Not a single customer care number functional. My refund is pending still march 2020. No update n no follow up also. Plz call at [protected]. Email : ryan.[protected]@gmail.com.
Previous complaint id : 2844154.

Siri have booked the flight ticket with IndiGo pnr SEHJYB for which the flight got cancelled and they refund the amount 8904/ on[protected].
The said amount lies with goibibo till date.
They are not crediting the amount in my account
Kindly take action as I need this money urgently

Date of the incident: 26/05/2021
Client Number: [protected]
Client Name: Somprabh Jain

Reference No.[protected]

Dear Somprabh Jain,
Greetings from Goibibo

This is in reference to your request related to the Refund status of your Booking ID GOFLDMTANDBDE5D[protected]

We are glad to inform you that your refund has been processed by us.

Kindly find the details of the refund as follows: Requested Refund Amount: INR 16521 & INR 20490

Refund Mode: wallet
Refund Timeline: should reflect in your bank account by 26/May/2021

Please feel free to contact us at our 24X7 helpline number[protected] for any further assistance.

After receiving this email there is a continuous follow-up on my refund through customer care #[protected].

In My Wallet, it shows only Rs. 9, 594

Below are details of multiple reference ids to register my complaint through customer care no.

1. Reference No.[protected] Customer Care Representative: Aman
2. Reference No.[protected]: Customer Care Representative: Nagma Parveen
3. Reference No.[protected] Customer Care Representative: Neha Sharma

A screenshot of Go Cash+Wallet is attached herewith.

Still awaiting my full refund in my Go+Cash Wallet.

Fed up with this kind of pathetic response.

Kindly Do the needful at the earliest to plan my future travel.

Regards,
Somprabh Jain

Dear concern

I have booked Train ticket through your portal for your reference sharing you the register mobile no [protected] Train cancelled from IRCTC so how come my ticket not canceled and amount not refunded