Ibibo Group / Goibibo Complaints & Reviews

I am unable to delete my account of goibibo. Neither the app nor, the website provides options for the same. Also on customer care only options of booking are available. i need to delete the account as i am not going to be using the services any longer.

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I have aN Indigo flight that I had booked though goibibo and then rescheduled using the same platform. Pnr: KRYH6R

Date flight was rescheduled: 11th May, 2021

However, the refund amount of Rs 1740 was never credited to my account. All I have is an email with subject: "Reference No.[protected] : GOFLDMTANDC[protected]".

Screen shot if the conversation with support team of goibibo and confirmation that I am eligible for the refund is attached. Also attaching the latest follow up email where I am not receiving any respobse in this.

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Jun 07, 2021

Updated by Zubin Taha My issue is still not resolved. How do I take it forward from here?

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I have recharged my Vi SIM [protected] for rs, 129.00 through net banking (KVB) on v24.05.2021 vide ref. no. IBIBO-[protected] www.ideacellular.com-vmslMSL prepaid ap c - [protected]H.O

the recharge was not successful and I have not received back the AMOUNT so far.
please look into the matter immediately

Regards,

Ramakrishna, T.,
[protected]

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Hi,

I have booked a ticket from Bhubaneswar to New Delhi for 27 February 2021. I canceled the ticket due to some medical emergencies. Goibibo called me and said that after submitting the medical report, they will refund the full ticket amount. However it's already more than 3 months, but they are denying to refund. I asked them if you are not able to refund on medical grounds (Rs. 16421), then refund my basic amount which...

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Twice I attempted to make a booking for a bus trip from Anand to Jamkhambhalia using GOIBIBO. Both the times the amount of Rs.260 was deducted from my bank account but the ticket wasn’t issued. The error displayed was “we haven’t got the payment from your bank”. There are no options provided to contact GOIBIBO. On the net the customer service numbers provided are not operational.

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My flight was cancelled and Airline refund the money to Goibibo on 09 Mar 21 but Goibibo haven’t refund that money in my account and I calling them since April, every time they say someone will contact you within 48hrs but no one contacted me yet.

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Transaction Id: S31195063
Transaction Date: 21/05/2021
Company: ePAY/To:IBIBO WEB PVT LTD/[protected]/
Transaction Amount: 2, 029.47

Transaction Id: S97430707
Transaction Date: 024/04/2021
Company: ePAY/To:IBIBO WEB PVT LTD/[protected]/
Transaction Amount: 2, 341.00

Above transactions got failed and amount is not refunded. Please refund the amount.

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Hi, As intimated earlier so many times, no any amount has transected in my given bank account till now, although according to goibibo app/portal, partial amount of Rs.20648.00 has been transected on 5th May 2020, but according to the bank statement of my account, no any such amount had been credited to my account. Your customer care no.is not working and we are unable to talk or connect to any person of Goibibo. My remaining amount of rs.21920.00 is also pending at your end. This is my mony you hold it since last one year. This is the major mis management. So you are requested to return my money ( total rs. 42568.00) in my bank account that is already verified by you. All contact no. available at voibibo website is out of order, what is this behaviour with costumers? I am very disappointed with goibibo services. Statement of your portal is attached for your reference...

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Address: A302, Annapurna villa ,indralok phase 6, bhayander east thane 401105

Dear Sir,

It's been a long time refund request raised on 30th April 2021 still there is no update from Goibibo side. Not even able to get connected to customer service. What is the status of my refund ? Why it is still pending? Why airline not yet approved? Flight is cancelled by Airlines only . We are suffering because of that.

Even not able to get connected with goibibo. Pathetic service or can call 0 service they r providing . No one talk or call to solve my problem. They r running fraud company I think. Spice jet confirmed me that they refunded my money still goibibo not paying me the same.

Regards,
Padmaja Desai
[protected]

Apr 19, 2022

Complaint marked as Resolved

received the refund, thank you for your support

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The Goibibo Team changed by themselves the e-mail ID so that I would not get any refund and also not to ask any question in this matter. I also attached herewith the Payment from my Credit card to Ibibo OR Goibibo. The company also gave false statement that " REFUND REQUEST IN PROCESS
If claim is approved, Expect refund by 21 Feb - 08 Mar".
They changed my e-mail so that the process to refund the amount would be unsettled. This is a kind of a big SCAM.

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I had booked an airticket under PNR L6CRVL through goibibo. The carrier Spicejet has already confirmed refunding the amount to the agent. Goibibo has not still refunded the amount to me. None of its helplines work and there is no way to contact them. Seems another cheating business. Hope someone intervenes and refund the amount due to me.

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Dear Sir,
The flight ticket #607-[protected] booked through Goibibo had been cancelled due to Covid 19 last year and got messages from Goibibo that I would get the refund amount by Feb 21-March 8, 2021.
But it is unfortunate that after passing about 3 months I did not get any refund from Goibibo yet.
Thanks

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Amount of Rs 5849.26 debited from the account for payment of Property bill flat no. C1/104 Madhav Srishti, Khadakpada, Kalyan 421301.
Request you to refund the amount, since beneficiary hasn't received the amount.

Regards,
Hitesh.

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Before lockdown i cut 3 train ticket through goibibo apps. But my ticket is cancelled for lockdown. Irctc is refund the money to goibibo but goibibo is not sent refund money in my account.

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Address: Delhi

Hi i recharged my no [protected] withh rs 598 from my union bank thru net banking. My no not recharged and last message was oops and there is deduction of 598 rs from my bank.my name ajay kumr bharti. Plz revert my payment.

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Address: TARN TARAN-PUNJAB-152002

I sachdeva traders have tried to make payment of my fertilizers license on eagriservices.Punjab.Gov.In portal
i have tried twice to make payment
but every time payment has been deducted from mu account
but not deleiverd to destination and still not got any reversal
so i request here to please make an immidate reversal

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Address: Goibibo web private limited, 4th floor, pearl towers, plot No 51, sector 32, Gurgaon,Haryana -122002

Due to Covid pandemic I was given refund for cancelation of two flights by the respective airlines for tickets booked through goibibo app.
Goibibo had updated the first refund which I had used up to buy a ticket and had completed the travel on 8 Feb 2021.
I was given the second refund on March 23, 2021 and shockingly Goibibo has adjusted the refund with my ticked purchased on Feb 8.
I had sent several mails and have been trying to contact them on their customer care number and also chat site but Goibibo is not Answering my concern. I am wanting to know where my first refund amount has gone if my 2nd refund amount was adjusted with my ticket fare on Feb 8, 2021.

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J

joseph sisco

Mar 19, 2022

I am still waiting since April 2020 for the refund of my flight ticket canceled due to onset of Covid

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Dear All
I am deelip Kumar from Oman Muscat i book my ticket and i want re schedule but no one responce my call

Please Contact me
[protected]@yahoo.com
[protected]@jobbook.ph

contact [protected]

Oman Muscat[protected]

Thanks
deelip

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D

Deelip631481

May 18, 2021

Please Contact me below Phone[protected] Currently i am in oman muscat
i want reschedule my ticket ..
Please Urgent

My india Contact Number [protected] (out of coverage because my sim card in oman

Refund amount and communication issue - Comment #3834493 - Image #0

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In March last year, flights were cancelled all across India. The airline (Air India) agreed to refund the money. They returned it to the Ibibo Group. The Ibibo Group however, are not refunding the money and are trying to delay any sort of conclusion to the issue.

Additionally, they are falsely advertising. On their website, they accept international numbers for booking the flight, but they only accept Indian numbers for entering the customer portal. They have not mentioned this anywhere. I only found this out because I have been trying to get a refund for 14 months now.

They keep sending a link to their customer portal even after I have told them at least 8 times that it doesn't work for international numbers. Their page wont let me enter my email so I cant login that way either.

I just want a refund for my flight.

Reference No.[protected]

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My pnr - e3n1qi go air from delhi to nagpur
bookig date: 23/june/2020

i booked flight through go ibibo, later flight got cancelled and as i contacted with go air, they informed that they refunded the amount to go ibibo in march 2021.

I tried to contact go ibibo but i did not got any response, calls not connected and no data showing on thier apps.

Please do needful as soon as possible.

Mukesh chaudhary
[protected]

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo reviews & complaints page 53

Unable to delete my account

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Refund not being processed

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Mobile recharge number 7730814525

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Not refunding after cancellation of flight ticket

Unable to contact GOIBIBO for errors upon bus ticket not being issued

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Refundable

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Transaction failed and amount is not refunded

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About refund of amount against booking id GOFLDMOB4B4F21576387857.

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Flight ticket refund for booking ID - GOFLDMTAND9F262161966488

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No refund received for Canceled Air Ticket due to Covid 19 by Goibibo.

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Refund of airtickets booked during covid

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No refund received for Canceled Air Ticket due to Covid 19 by Airline.

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Amount Deducted but Beneficiary didn't receive amount

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Refund related issue

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My airtel no recharge rs 598

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Payment deducted but showing not completed

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Refund not given by unfair means

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Refund amount and communication issue

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Refund and false advertising

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Flight Cancel Refund Amount Not Received

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