Ibibo Group / Goibibo Complaints & Reviews

This has reference to my Booking ID: GOFLDIOSCF[protected]. The flights were not operational due to the Covid 19 worldwide pandemic. Airline permitted a credit shell without charging any amount. However, the situation seems to be continuing, and till now I could not use the credit shell.

At last, I submitted a claim for a refund and surprisingly Goibibo is charging a Convenience Fee of ₹ 920. GoIbibo profiteering amid a crisis of Mankind is not the least appreciated and they refund the full amount without any arbitrary deduction at their end

We want to attach our property to GOIBIBO.

Our property is in Chennai.

Any agent available in Chennai for direct contact please.

If you provide any number and agent will help us to join with you.

Our number is [protected].

Please ask the agent to contact this number.

Thanking you.

On April 26, For my uncle, coc to pune flight ticket booking through goibibo site, but within 1 hours I had canceled this ticket.yet cancelation fund is not refund.
Ticket PNR YKLB3Z
Name.C C Anil Kumar
Payment mode: HDFC Credit Card

Thanks&Regards
Sooraj Sundar

I booked hotel from Goibibo app and on the same day cancelled the booking for which the message received from app that my refund is processed on 31st January 2021 in the original mode of payment. But till today i.e 9 May I have not received the refund in my account. For this I have been asking the Goibibo for refund but they jus kept saying that it has been processed in my bank account and also gave me BRN. But the BRN when given to my bank, they are saying that no payment is pending regarding this BRN. I asked the Goibibo again regarding the refund and they asked me to share my bank statement with them. I sent them bank statement on 10 March and after that no reply from them regarding refund. After this I contacted them again and after they again asked me to share my account statement and I sent the statement on 27 April. Then on 8th May they called me told that the refund is sent to my wallet in Goibibo app. But there was no amount in the app wallet and when I told them that no amount is showing in wallet and the refund was to be provided in my bank account as per their policy. So they told me that they will check it and in evening I again received e-mail from them to share my bank statement with them. What a worst service. I would strongly recommend everyone not to use Goibibo ever they are just not worth trusting.

I want to withdraw money from my gocah (user name [protected]@gmail.com )to my bank account.

I just have converted GoTribe coins for airport transfer. Now when i am trying to use the code it is showing invalid input.

my login is [protected]

Hello ibibo.com,

I have opened mail account in ibibo.com (owais.[protected]@ibibo) to create facebook account.
Now i am not able to recover and login my facebook account as my password is incorrect and the recovery otp and password is being send on my ibibo mail id which is not available any more and can't be found.
Kindly help me to login my facebook account on priority basis as i don't want to loose my account.
It is 10 years old and i have all my colleague and relatives and friends in facebook.
Please help me to login and reset my ibibo.com mail account so that i could recover my facebook password.
I need to get it done on urgent basis.
Please help me on priority basis.

Not getting refund for cancellation of flight

Sir,
I had booked my flight tickets with PNR No: B4NIRF and Q8QSRZ respectively. Also i had ensured the tickets using TRAWELLTAG COVER-MORE PLAN

I had to cancel my ticket because of the covid situation in the delhi. Despite of the fact that tickets were insured with the travel plan, i have not got the refund post cancellation.
Could you help me in this regard.

Thanks,
Dharmendra Singh
[protected]

Sir I have booked my flight ticket with pnr SEHJYB which got cancelled by IndiGo and I have cancelled the flight ticket with indigo site which they have refunded the money on[protected] But till date I have not received the amount in my account.
Kindly cancel my ticket and refund the amount in my account.

Why ibibo is cgarging convenience fees when indigo has cancelled the flight and has fully refunded the amount?As customers, we didnt opt for refund via the Goibibo but airlines only refunded via the booking agent So, when the consumer didnt ask for the services how can you charge convenience fees?I dont mind getting refund directly in my account via the airlines itself.This is fleecing the customer of their hard earned money.

I have a pending refund for a ticket book, it was for may 2020. i have been running after goibibo almost everyday and provided all the required details but still seems goibibo is not bothered to refund my money. as per their request i have shared my bank statement 10 times and they people stops reverting after that. i am not sure what needs to be done.

Dear sir / Mam,
This is vinay Rai from Guwahati I am your existing customer .
Sir I was trying to book a flight on 01.05.2021 from Guwahati to Patna in SpiceJet Which cost Rs 4295 something rupess .
Sir my concern is that they ticket was not booked but money was deducted from my account. After that I was talk to Axis Bank customer care service, they suggest me your money was transferred successful to the merchant Account with PRN NO. [protected].
Sir m very confused, whom to contact for the same.
I request you to plz check my problem and kindly revert back possible.
Thanks and Regards

Tried booking a flight from delhi to Hyderabad from GOIBIBO on 15th April 2021. Money deducted from my account but the ticket was not booked. There is no details provided by GOIBIBO regarding the unsuccessful transaction (i.e non booked ticket reference number, any transaction number of money deduction etc) in addition to this there is no direct contact option available to connect with GOIBIBO customer care representatives. Whenever trying to call customer care number automatic teller machine are asking for booking number which i dont have because you (GOIBIBO) didn't provide any number.
You are a cheat company who deducted my 5000+ money and didn't replying me back.

Two transactions failed but amount debited 11533.97 each.
Transaction no.[protected] dated 24/04/2021

An amount of Rs6731 was debited to our Union Bank account on 26.04.2021 with transaction ID[protected] which was paid to Ibibo Web Pvt Ltd for beneficiary Policybazaar.com. This payment has not been received by the beneficiary. Pl revert back the amount asap..

With regards to my ticket with reference no. DMEJ3A, Indigo has cancelled my booking and has refunded an amount of rs 3562 to Ibibo group. Attached is the screenshot. But as per Goibibo the amount refundable is only rs 182. I want to know the reason of discrepancy

GoAir has already made the payment for my flight booking with PNR: DETRUE in the month of January itself but GoIbibo has still not further processed that amount to my bank account. Nobody picks up their customer care numbers and the same with their customer care email.

Dear Sir,
Made a booking from Jharsuguda to Hyderbad with the booking id – GOFLDMTAND0813A[protected] for 03rd May 2021. I cancelled my booking on 12 April 2021 and requested for refund.

I was told to get a refund for INR 3869/- after reduction of all cancellations charges and I was told to get the amount in my bank account in 14 days time but now it has been 19 days and I haven’t got my refund. I tried to call & mail customer service but not response. It only shows the refund amount but don’t have any answer about when the refund will be made. I want my refund as soon as possible and revert me with it.

My flight timing is overlapping. Airline say to contact Goibibo for changes. But goibibo don't respond.y international flights is on 10th May.
Booking ID: GOFLIMTAFB[protected]
Pnr : KRRX99

I need urgent support from goibibo