Ibibo Group / Goibibo Complaints & Reviews

Hii,
This is Subodha Kant Panigrahy, recently I have traveled from Delhi to pakyong with my family as per attached flight ticket (PNR No. Y545TE)

During web checkin through your link provided in Apps. Many deducted five times due to technical issues and web checkin not completed. However, amount not credited yet.
Biggest problem is that we are not able to contact your customer care executive and the useless link you have provided for chatting is just wasting our times.

Request you please refund my deducted money. I'm using goibibo since 2014, if such problems/poor service will continue, I am going to uninstelled your apps.

Regards,
Subodha Kant Panigrahy
[protected]

As per our discussion on XXXXXX3813, with reference to your email, we wish to inform you that we have taken your issue with our concern team in related with the foreclosed charges against Loan Account Number 400Exxxxx5474. And we have received confirmation from team that online Transaction Said Amount Not Received by Bajaj Finance Customer Paid to IBIBO Web Pvt Ltd, please refund my money payment transaction date is[protected] amount has...

I had booked flight for Kullu from Mumbai via Chandigarh (goibibo booking id GOMUPKG2306C[protected]. First flight was Mumbai-Chandigarh (Go Air/PNR no I86YUZ) and other one was Chandigarh-Kullu (Air India/ PNR no Y2965). Both filghts were cancelled due to lockdown due to COVID-19. I got refund for first flight by Go Air. However refund for second flight by Air India is pending ( E-ticket no 098-[protected]/85). I have tried to cantact goibibo for same several times. But they are not responding to my emails. When I have contacted Air India, they told me that cancellation required to done by travel agent. I am not able to contact goibibo customer support and they're not responding to my any mail. Please help me to get refund. It is hard earned money.

My PNR is E2T1XL, I have received partial refund of Rs 5172 and the balance of Rs 8840 is pending from Goibibo's end, I also had words with GoAir, they said the refund was initiated and paid to Goibibo on 25th March 2021 from their end but the amount is not credited in my GoIbibo wallet nor my bank account, it's been more than a month now still the amount is not received. I have also trying to reach Goibibo's customer support but it can not be reached.

Goibibo's are not responding to my emails and calls.

Kindly do the needful as soon as possible.

MY PNR is E2T1XL, I have received partial refund amount of Rs 5172 and the balance refund of Rs 8840 is pending from Goibibo's end, I also had words with Go Air, they said the refund was initiated on 25th March 2021 from their end but the amount is not credited in my goibibo wallet, it's more then one month and till now the amount is not credited.

Please take the necessary action on this and do the needful as early as possible.

Thanks

Deepti Madan

Dear sir,

i have booked flight ticket from BOM to GOP Date 01/05/2021 Time 12:45. my payment debit in my account 5939/- but ticket not confirmed. Please refund my amount .

Bus was cancelled by operator, , , no refund yet and not able to contact goibibo customer care

Sir
I have paid my ward school fees online on 23/4/21 amounting Rs 12638.60 including Ibibo service charges with ref id[protected] but till date the aforesaid amount is not credited in beneficiaries account.
Do the needful
Regards
Avkash Jain
Advocate
M-[protected]

Our flight got canceled by the airline and we have requested a refund. Goibibo says they have refunded but I haven't received any refund in my bank account. I have contacted the bank and they suggested contacting Goibibo support. After so many tries contacting them via their app, web, and call, I'm unable to connect since the refund status is a success from their side.
Requesting Goibio to look into this issue and provide me with the resolution.
Booking Id - GOFLD178F[protected]

HTL5J56U8Y,
HTLZYUNCD6,
HTLMX4DBWU,
HTLRNEMKY7

Above 4 booking are hotel booking which I asked goibibo team to coordinate with hotel for refund. This booking are of June 2020 but due to lockdown I ammended booking date to June 2021. But still country is not open for tourism and won't be till jun-july. So we request team to go ahead with refund process. I raise this concern on 28 march 2021 and it been almost one month and I don't see any update/response from them. They have created a ref no Reference No.[protected]. I want team to replond on this ticket. Kindly keep kr******[protected]@gmail.com in cc for any updates.

Hello I booked a flight ticket from Bangalore to Goa and it was cancelled by airlines and airlines agreed to refund me the full amount but Goibibo charged me convenience fee and they charged me 2000 for a cancelled ticket. Goibibo is cheating the customers like anything and they don't even a proper customer care or contact number. Very worst service and I need my full money to be refunded immediately.

Kindly contact me [protected]

Airline cancelled the flight and Goibibo has received the refund from airline. But Goibibo is not sending the cash amount to my bank account from which I made the transaction. The status shows that the money has refunded to my SBI account on Goibibo app but there is no such transaction. Refund my money asap. It was my biggest mistake that I booked tickets from Goibibo. I request everyone on never to book tickets from Goibibo. Goibibo is complete FRAUD. No email id to contact no customer support, complete fraud

Reference No.[protected] is refund request I made to the company they send me a voucher with a value that is less than the amount I paid replied to them saying I did not was the voucher but they never came back to me. Kindly note that i have already called several times with no solution.

27 August 2020
Reference No.[protected] : EMD has been issued//AMDO3695X
Dear Mr. Maisila,

Greeting from Goibibo!

Thank you for contacting Goibibo Customer Support with regard to cancellation request for Booking ID: AMDO3695X.

We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

In case you have some further query regarding this than you can connect with us on our 24 hrs toll free number.

We hope we are able to resolve your concern as per your query, It has been mark as "Closed".

We value your business with us and look forward in assisting you with all your travel plans.

Regards,
Durgesh Thakur
Goibibo

This dated 2 September 2020

Dear Customer,

Greetings from goibibo.com!!!

This is in reference to your booking ID: -GOFLIMT0983A[protected]

As we have checked regarding your booking, we have received information from the previous notes which is as follows :-
We would like to inform you that as per airline advisory they have issued an EMD which you can be used in future for new booking with same airline. Kindly find the EMD details for the same.

Please find below the EMD details.

TRANSPORTATION VOUCHER RECORD - EMD
AGNT:RZQ4HG EMP:007545 PNR:WJYHEG
VCH:[protected] ISSUED:27AUG20 CTY:RZQ STA:14381496
NAME: MAISILA/EMMANUEL
TKT NBR:[protected]
REFUND VOUCHER - OU

FLIGHT INFORMATION
A/L FLT CLS DATE BRDOFF

BASE INR-45675
-600YQ -27518YR -3690K3
-991IN -428P2 -3369D7
-1939VX -2904VY -1939VZ
TOTAL INR-89053
CANCEL PENALTY:N/A

END OF REPORT

We are really very sorry for the inconvenience caused to you this time.
Inconvenience caused is deeply regretted and your patience is highly appreciated and we hope for the safety and well being of you and your family members at this COVID-19 pandemic.

It’s faster to write us at Goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.
Or Please feel free to contact us on[protected]
Regards,
Soumyarup Bhaduri
goCare TeamRe: Reference No.[protected] :

Replied on 15 September 2020

Hello
Please I will like a refund no voucher is needed considering that I used a Credit card and I am now required to pay interest for something I do not want. Please make sure to refund to my card.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

18 September 2020

Hello Bhaduri,

My family is going through a very difficult period right now I need a refund we do not need the voucher kindly refund the money instead.
I was not consulted on the voucher and I will take legal action if the money I not refunded.

Best Regards
Emmanuel Maisila
Director of CHO AND ASSOCIATE CREATIV SERVICES Pvt Ltd
Tel: +91 [protected] /14 /15
Landline :+[protected]
Email: [protected]@cacreativservice.com
WWW.cacreativservice.com
Office address:#3 Blessing Garden Road,
3rd Cross, Byrathi, Kothanur Post,
Bangalore -560077.
Moto: Bringing Trust and Honesty into Business.

I received message that my ticket has been cancelled and refund is in progress.
I checked status on Goibibo website; Website is showing refund has been processed on 19th Apr 2021 and refund money (i.e. Rs. 53744/-) is transferred to Wallet and it should be reflecting fund balance in wallet account instantly.
But to my surprise, wallet (i.e. goCash) balance is still showing zero.
I had received WhatsApp message stating fund will be reflected into wallet account immediately, but not sure what is the issue.
I tried calling customer care several time for this, but unfortunately not able to talk to customer support team. There is no way to talk to Goibibo customer care executive.

Any help in getting refund processed to my bank account Or at least Goibibo wallet will be appreciated. Please do let me know if any help is needed from my side.

Hi,

My booking PNR number is MGMCMS
Goibibo ID is GOFLIIOS8CCBC[protected]

A refund of INR16838 was initiated by Indigo airlines in July2020 to Goibibo.
Despite several emails, phone calls, chats and tweets my issue has not been addressed.
There is no way I am able to speak to an actual person as all their support system is automated.

Indigo flight tickets booked through GOIBIBO for the following trips for 2 persons were cancelled by me:
Chennai to Delhi on 10.04.21 - PNR FHB4XF
Delhi to Chennai on 14.04.21 - PNR SNSDTQ

Even after many days the refund has not been received in my account.

When I tried to contact customer care the communication line is always busy 24 X 7 - and am unable to contact at all.

PLEASE ENSURE IMMEDIATE REFUND OF THE CANCELLED TICKETS OR ELSE I MAY LODGE A COMPLAINT WITH CONSUMER FORUM

- Muralidharan, Mobile:[protected]

Dear Team, I had done booking through GoIbibo last year for Spicejet Air Travel but due to Covid issue I could not use it .
Spicejet have initiated the refund to Go Ibibo on 14th Apr 2021 which ultimately to be transferred to my account .
please confirm when and how will I receive my refund amount as I am not receiving any revert from GoIbibo as all their Phones and mail I'd are kept on Auto revert which doesn't solve my refund issue .
For your reference I am giving below my booking I'd and PNR no.
Booking ID - NSGZ8VEMF
Booked on - Jan, 27, 2020

PNR -- Z8VEMF

My contact no. [protected]

I made payment for domestic airline ticket dated 09.04 21 at 22:35. But due to some technical issues the ticket did not generated by your end. The payment has been deducted from my account and not refunded till date. I talk to bank and I am told that the payment is successful to the merchents account. The copy of bank mail is enclosed. I request you please refund the payment.
Thanks

Best regards from AB qayom khan

Dear sir,

i have a payment request from CSB BANK LIMITED Invoice ID: [protected] against opening an new NRO account (for initiating first payment), which iam coordinating with the bank manger . the payment was done from my union bank for india account and payment was successful ( payment reference id[protected] of IBIBO ) . amount was debited from my account and the neither the payment is received by the beneficiary who requested me to do the payment, nor it was credited back to my account in case if the payment was not successful.

i have received my debit advise for 10000 inr and dint know where the money has vanished now, i kindly request you to do the necessary to either get back my money reimbursed or to credit it to the beneficiary to whom i had done the payment earlier.

Awaits your support in this case please

At 10:24 AM on 12th April 2021 the payment of ₹8066/-(Eight thousand sixty six deduducted from my MobiKwik account for hotel booking (Royal Park 13th to 16th Apr at Chandigarh) but neither booking confirmation received by me nor amount was refunded. Please arrange to refund the amount.
My details
Name : Sanjay Kumar Samdarshi
GoIbibo Regd Phone - [protected]
MobiKwik regd Phone - [protected]

Order ID (As per MobiKwik receipt) - VMBK[protected]

Date of booking - 12/04/2021
Time of amount deducted- 10:24 AM