Ibibo Group / Goibibo Complaints & Reviews

I booked train ticket to travel from tirupati to vizinagram on 26th December 2020 . But train was diverted, so I am unable to travel . I filed tdr on goibibo But no refund credit to account yet. Please refund the amount .

Hello,
My name is Mehul Rathore.
I was paying fee for cousin sister to Medicap's International School on 12th Feb 2021 through net banking from the union bank of India . but the transaction has failed and amount deducted from the account Rs - 14, 400. as i raised the complaint and was waiting for the amount to be back in my account but did not get the money. as I was being late to
pay to the fee so again I made transection...

After a very long persuasion I was givwn refund for airlines canceling air service during Covid in March-April 2020. The refund for two travel bookings was given in two separate instalments. However to my shock the go cash wallet has only rs 512 balance whereas I was refunded rs 2950. On checking I found out that the deducted amount of Rs 2348 (which actually was my 1st refund amount for airlines cancelation of ticket) has been adjusted with my second refund stating that I had used the credit shellof Rs 2348 for purchasing a ticket onFeb 8, 2020.
Goibibo has cheated me with the refund of two seperate travel tickets purchased dueing COVID and which was cancelled by airlines. I am teying to reach them for the past I week via mail as tgeir customer service telephone is not operational. Theyare not responding to clarify my refund status.

Dated 08/04/2021 i am paid payment rs.6, 624/- to policy bazar via link. and then i am make payment successfully and i am received sms from bank payment successful but beneficiary bank account did't received it, in there system shows Session out and TXN_FAILURE. in my bank account statement shows Transaction for INR 6624.00 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]. i am request to refund my amount as soon as posible.

Dear team,
I booked a ticket from eranakulam to palakkad on 4rth April. The transaction failed and as per the status it's been said that I ll get my refund by 9th April . It's not credited yet and now the status is saying its credit . Attached the screenshot for your reference. I want my money back .rupess 851

Booking id TRNMFXCUBKX8IT

I had payment using ibibo PVT LTD of rs 10000/- BUT not received to 10cric.com
Reference no÷ Transaction for INR|10000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].
Date÷09/04/2021 from my savings account o[censored]nion bank of india
Please refund my money
Yadnesh Satish gadkari
Mobile [protected]
Email [protected]@gmail.com

On 25.02.2021, I remitted ₹ 1530/- & ₹ 900/-, as fees for booking consultation with two separate doctors at MAX Saket, New Delhi, for patient Smt. Alka Rastogi.
The amounts were successfully debited to my account by reference nos.[protected] &[protected] respectively.
Since the hospital did not receive the amounts, i had to make on the spot payments there.
NO REFUND has come till date, in respect of either of the transactions.

Book bus ticket on goibibo payment made from lazy pay but transaction not complete payment deducted in lazy pay wallet

No refund of the following tickets cancelled due to lockdown has yet been made:-
i) Booking Id GOFLDAND7D1FF[protected] (PNR No.LK2JSD) Kolkata to Bangalore on18th April 2020
ii) Booking Id GOFLDAND9E[protected]PNR No.LNPVK7) Bangalore to Kolkata on 3rd May 2020.
iii) Booking Id GOFLDANDB83A[protected] (PNR No.N31JYJ) Kolkata to Bangalore on 26th May 2020

kindly expedite the refund by crediting the amount to my bank account instead of retaining the same in the wallet.

My Mail Id raj.[protected]@gmail.com
Mob No.[protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Please note that I had made payment for the flight tickets booking (via Goibibio) using BHIM UPI payment gateway. My account was with SBI. I had made a transaction on 24-Mar-2021. Transaction got failed but I still didn't receive the refund of the failed transaction. Details of Transaction below. I have raised the complaint multiple complaint with Goibibo. Every time there customer care says that you will get refund in next 24 to 48 hrs. Everytime they will tell new story. Haven't get any resolution till date.
I have written confirmation from SBI that the amount was transferred to Goibibo on 26-March-2021. I have mail confirmation from BHIM UPI that the amount was credited to Goibibo.
Goibibo not refunding the amount.

Details of Transaction below:
Amount- 19112
Payment- BHIM UPI
Reason for complaint- Amount deducted but tickets not booked.
Transaction ID[protected]

Please refund my amount back into my account.

It occurred on: 24/03/2021

Refund the amount deducted

I look forward to your prompt response on this matter.

Yours faithfully,

nitin bansal

Dear Sir,
We are booking 7 Bus tickets Kolkata To Digha your web site Goibibo booking done but when we achieve bus location, bus conductor said at 11pm mid night bus not available some problem your tickets cancel refund receive 1to2 working days today is over 6 days but refund not received its your service very bad kindly refund my money

Booking IDGOBUSAND623D32D404 • Booked On01 Apr 2021
Pricing Breakup
Bus Charges (Incl. GST)
₹ 331
Bus Operator Discount
₹ 32
E-coupon
eastbus
-₹ 9
Total Cost
₹ 290

Booking IDGOBUSAND0FC9C123E8 • Booked On01 Apr 2021
Pricing Breakup
Bus Charges (Incl. GST)
₹ 1985
Bus Operator Discount
₹ 189
E-coupon
eastbus
-₹ 56
Total Cost
₹ 1738

Kindy check and refund plese

Regard's
Jitun Jena
[protected]

On[protected], I did two transactions of rupees 9435 and 9435 each on Myntra from Union Bank of India to Payment site IBIBO Web Pvt Ltd. Both the transactions were successful on IBIBO website a total of Rs.18, 870 got deducted from my account but order didn't get placed. Yesterday that is on 06-April-2021 I got a refund of Rs. 9435 only. Please refund my second transaction amount of Rs. 9435 to my account. Reference ID:[protected], Reference ID:[protected].

I have made a transaction on 17th March 2021 through IBIBO Web Pvt. Ltd. portal amounting Rs. 30000.00 against Ref Id:[protected] . This transaction has been failed and payment is not received to merchant, however amount has been deducted from my saving bank account.

Request you to please initiate the refund of Rs 30000.00 immediately as its already more than 2, 3 weeks payment got stucked.

I booked international flight having booking id GOFLIMTIOSFAC[protected] . I attempted to cancel the flight and proceeded for refund . It was clearly mentioned that refundable amount is Rs. 82, 380 /-. Then I was asked for source in which refund will be done. It was clearly mentioned on app that refund will be credited within 7 days in credit card by which i made the payment .
Now it's been more than 10 days and no refund has been made.
I have to pay the credit card bill which is due and i am seeking for refund from GoIbibo.
Somehow, i was able to contact on GoIbibo customer care otherwise there is no help option or chat option in your app or site. I was informed by customer care that refund is pending from airline side and it will take 90 days and amount of refund will be decided by airlines . I was shocked to hear such fraud .It was clearly mentioned on GoIbibo app that refund will be credited within 7 days and the refundable amount.There was no where mentioned figure of 90 days and zero refund.
I was also ensured by customer care that our senior person will contact you and mail will also follow on refund issue. The call lasted for around 45 minutes and afterthat no mail /no call. This is complete harrasment and fraud . Please help.

Booked the flight: JWTYIC due to covid issue flight got cancelled but amount is not refunded to bank account

On 6th April 2021 I tried to purchase printer ink cartridges from HP online store and money is paid to IBIBO web pvt ltd through my net banking account. Money got deducted from my account but purchase is failed .There is no refund till now.

Most respectfully i beg to say that your ibibo pvt ltd gateway will deduct my payment twice 1st payment will deduct and 2nd transaction will go to my college . the detail of first transaction is that IBIBO WEB PVT LTD will deduct the money of amount 100023.60 from my bank account in union bank of india . it will help to understand the situation please look into the matter and resolve it asap. please sir talk to the IBIBO WEB PVT ltd company...

I make a payment in pearl academy banglore the payment got stuck in these gateway kindly refund my money
Or contact on [protected]

Hello,

I was paying my property tax on BBMP website using Net banking. The transaction said successful on the Bank Website but while redirecting to the BBMP website via IBIBO, it showed FAILED on the BBMP page.

I have raised a complaint at the bank too. Money has been deducted and I don't think they can do much. It should be either on the IBIBO or The BBMP server.

Also, an email has been sent to the BBMP with no response yet.
Could the IBIBO PVT LTD check on this please.

Transaction ID is[protected]
Date of transaction is 3rd April 2021
Time: 10:58 AM

I will be more than happy to provide more details.

I have done flight booking on dated 4th May'20 through GOIBIBO from Shirdi to Delhi which got cancelled from Airline due to Covid.

i have been in contact with Indigo airlines directly for refund the amount and they confirm that amount has been refunded by the Indigo airlines to GOIBIBO (my booking platform to Indigo flight) on dated 31st Dec'20.

Now from last 3 Month Goibibo has not refunded my money even after getting the money from airlines.

i have contacted Goibibo may times which does not give any result till date, everytime they are giving false commitment to refund and after month tile they start the same process again.

req. to please help in this regards to get my maney back from GOIBIBO of Rs. 12546 amount. attaching all the details (Mail concurance and everything i have for your reference)