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Ibibo Group / Goibibo Complaints & Reviews

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Updated: Mar 30, 2026
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Ibibo Group / Goibibo reviews & complaints page 59

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B
Bhargavi21219
Apr 6, 2021
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Booked the flight: JWTYIC due to covid issue flight got cancelled but amount is not refunded to bank account
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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    HARI lakshminarayanaa
    Apr 6, 2021
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    On 6th April 2021 I tried to purchase printer ink cartridges from HP online store and money is paid to IBIBO web pvt ltd through my net banking account. Money got deducted from my account but purchase is failed .There is no refund till now.
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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      Jhanvi@0306
      Apr 5, 2021
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      Deduction of my payment twice

      Website: [email protected]

      Most respectfully i beg to say that your ibibo pvt ltd gateway will deduct my payment twice 1st payment will deduct and 2nd transaction will go to my college . the detail of first transaction is that IBIBO WEB PVT LTD will deduct the money of amount 100023.60 from my bank account in union bank of india . it will help to understand the situation please look into the matter and resolve it asap. please sir talk to the IBIBO WEB PVT ltd company...
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      Jhanvi@0306
      Apr 5, 2021
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      I make a payment in pearl academy banglore the payment got stuck in these gateway kindly refund my money
      Or contact on [protected]
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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        R
        Rashmi G S
        Apr 5, 2021
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        Resolved

        Hello,

        I was paying my property tax on BBMP website using Net banking. The transaction said successful on the Bank Website but while redirecting to the BBMP website via IBIBO, it showed FAILED on the BBMP page.

        I have raised a complaint at the bank too. Money has been deducted and I don't think they can do much. It should be either on the IBIBO or The BBMP server.

        Also, an email has been sent to the BBMP with no response yet.
        Could the IBIBO PVT LTD check on this please.

        Transaction ID is[protected]
        Date of transaction is 3rd April 2021
        Time: 10:58 AM

        I will be more than happy to provide more details.
        Apr 6, 2021
        Complaint marked as Resolved 
        I got the refund from IBIBO. Thanks
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        How many days they took to refund sir .Mine is also same kind of transaction, its been 17 days already, no resolution and no reply .

        Thanks
        Kiran
        [protected]
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          A
          aks0994
          Apr 4, 2021
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          I have done flight booking on dated 4th May'20 through GOIBIBO from Shirdi to Delhi which got cancelled from Airline due to Covid.

          i have been in contact with Indigo airlines directly for refund the amount and they confirm that amount has been refunded by the Indigo airlines to GOIBIBO (my booking platform to Indigo flight) on dated 31st Dec'20.

          Now from last 3 Month Goibibo has not refunded my money even after getting the money from airlines.

          i have contacted Goibibo may times which does not give any result till date, everytime they are giving false commitment to refund and after month tile they start the same process again.

          req. to please help in this regards to get my maney back from GOIBIBO of Rs. 12546 amount. attaching all the details (Mail concurance and everything i have for your reference)
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Today, they have refunded but only 40% RS 5289 against refund amount 12546Rs.

          I don’t understand what they are up to.??

          Req. to please help in getting the refund.
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            J
            Jasmine Shaik
            Apr 4, 2021
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            On[protected], I placed an order in Myntra for Rs. 9435 two times so, total 18, 870Rs has been deducted from my account, but my Myntra order didn't get placed. I did these two transactions through NetBanking from my Union bank of India account and payment Web site is your site IBIBO WEB Pvt Ltd. I got messages that Payment to IBIBO Web site is successful. In Myntra site it showed that order didn't get placed and if money is deducted from your account then it will be credited to your account within 72 hours. I still didn't get my refund of 18, 870Rs into my account. Please look into the issue and do the needful as early as possible. Please make sure that my money gets credited to my account as early as possible.
            Apr 8, 2021
            Complaint marked as Resolved 
            Refund received, Thank you.
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            I Ramchandra M Patil Resident of Pl No 6 Sy No 192/2 Hanuman Nagar Belgaum have made payment online of property Tax PID NO 72026 of RS 5375 on[protected] Two time the payment has been cut but we have not received the payment receipt so kindly solve the problem or else refund our amount as soon as possible
            still we have not received any update and also we have not received our payment sending bank details
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              D
              Deepak3555
              Apr 3, 2021
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              Address: Thane

              I had been booking indigo flight ticket today through make my trip site by union bank of india net banking & my amount 9028/- has been deducted from my account, ticket has not been confirmed, i have attached screenshot of payment debited.
              I need urgent my money back, please refund as soon as.
              Apr 5, 2021
              Complaint marked as Resolved 
              My amount has not been refunded, pls do the needful. contact no 8108355558 mail id - [email protected]
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              please provide me contact no. so that i can talk with one of your employee.
              My contact No is [protected].
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                Shabfuf
                Apr 3, 2021
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                I have tried to pay my property tax to corporation of chennai. on 23/2/2021. Transaction id as per my bank is S99060380 for amount 7380/-...the amount was deducted from my account but payment not made to corporation of chennai. Please return my money to my account immediately.
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                  sandeep271592
                  Apr 3, 2021
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                  I booked a flight before covid 19 and my ticket was cancelled due to covid now after several followups spice jet is ready to refund my money as per DGCA guide line but GOIBIO is not refunding my amount and not even responding to my queries over mail.I will file a case in consumer forum if thigs keep on going like this.
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                    Dr Sanjeeb
                    Apr 1, 2021
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                    Resolved

                    I had done payment through SBI Internet banking for booking flight tickets, but inspite the bank showing succesful debit of transaction, no booking ID was generated..
                    Please refund me my amount..
                    Apr 3, 2021
                    Complaint marked as Resolved 
                    The company emailed me enquiring about the problem and asking me to submit bank pdf.. However on checking the balance the amount was refunded back today.. Mail came from [email protected]
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    Apr 01, 2021
                    Updated by Dr Sanjeeb
                    The transaction was done on 01/04/2021
                    The matter was resolved and the amount was refunded..
                    Thank you for your help🙏
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                      R
                      ramning
                      Apr 1, 2021
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                      Amount is debited while making payment to City Corporation Belgaum Property Tax. The Transaction failed on 15.03.2021 Rs.1998/-

                      "Transaction for INR|1998.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected]."

                      Received above SMS.

                      I wrote to Union Bank of India, RPD Campus Branch. They are unable.

                      Kindly do the needful

                      Thanking you,

                      Regards,
                      R G Parlekar
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                        Rahulsinghania2021
                        Apr 1, 2021
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                        Website: www.goibibo.com

                        Booking ID - GOFLIF8B[protected] Spice Jet informed us that they have given the refund to Goibibo. I wrote several emails to Goibibo to return the money but no response nor their customer care number is working

                        Booking ID - GOFLIE8B[protected] Air India nformed us that they have given the refund to Goibibo. I wrote several emails to Goibibo to return the money but no response nor their customer care number is working.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                          Sarang Wazarkar
                          Mar 30, 2021
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                          Transaction successful by union bank ID[protected]...but not received at Manappuram.
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                            R
                            Rohanskr
                            Mar 30, 2021
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                            Address: Chembur.

                            23/03/2020 was trying booking through phne app. Payment deducted for RS/- 3864. Still not received. Have been mailing n trying to contact Goibibo but unsuccessful. Please provide solution n a contact number where customer can reach u. Be professional. [protected] where u can reach me... Phne number used at the time of booking [protected]. Email - ryan.[protected]@gmail.com.
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Mar 20, 2022
                            Updated by Rohanskr
                            Ibibo Group / Goibibo Complaint Status Update [ID: 2844154], 2982929. Please check both Complaint ID. None of them resolved yet. Still refund is pending since march 2020. Plz call at [protected].

                            Mar 20, 2022
                            Updated by Rohanskr
                            Please note refund is still pending. Case not resolved. Please follow up. [protected]. ryan.[protected]@gmail.com.

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                              Ajneesh Arora
                              Mar 30, 2021
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                              Address: H NO 2077 ST NO 3 KULDEEP NAGAR BASTI MANI SINGH
                              Website: AADHAR CARD/ IBIBO WEB PVT LTD

                              Hello On The Date Of 27/03/2021 I am Ordered To Pvc Aadhar card . For This Card Payment Debit On My Account On The Rs.50/- But Today When i Check Status On My Card Then Say That payment Status has Failed But Yet Not Amount Credit On My Account. PleaseS Help
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                Geetha21
                                Mar 29, 2021
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                                Resolved

                                Amount got debited from my account

                                Hi

                                I made an online order through firstcry website on 25.03.2020. The amount 4534.29 rupees got debited from my account and after sometime I received an email from firstcry website that my order got canceled. I contacted the customer support regarding this issue after 48 hours (as this is the waiting time to get a refund) and they stated that the "the above amount is not received by Firstcry" and asked me to contact the respected...
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                                KRISHNA TEJASWI S
                                Mar 29, 2021
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                                I ve booked bus from bangalore to tadepalligudem, that bus got broke down near kolar, Karnataka, trying to reach goibibo for refund amount, sadly they dont have better customer service chat or number like swiggy does. and their 24x7 customer service is just a link that never works.

                                i used to be regular Goibibo user, seems i have to find a better alternative for bookings that who provide service, atleast who can afford a customer service line or chat.

                                Booking ID GOBUSAND89B4DEEE91 (Here you can find date and time)
                                bus no (Which brokedown after kolar near AP and KA border) AP39TE4555 - RAJESH TRANSPORT.
                                wasted my time and money.

                                its funny, normal food delivery apps providing service better than an international flight/Bus/taxis etc booking agency like goibibo.
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                  Pallavi J K
                                  Mar 28, 2021
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                                  Kindly confirm the refund status for the following PNR numbers

                                  KMFQGA
                                  ZD5SMB

                                  Looking forward an early response

                                  Dr.Pallavi J Kapooria
                                  +91 [protected]
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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                                    Arpita1910
                                    from Mumbai, Maharashtra
                                    Mar 28, 2021
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                                    I had a booking for 2 days at Nikita residency Goa .Which was refundable on go Ibibo.Its status is the same since cancellation.I am not getting any update on my money.When will I get my refund.They do not have any customer support at all.who can return my money.My cancellation id is HTAZY3KKL31.While cancellation it showed free cancellation until 28 March but now it shows your booking was not refundable .There are clearly eating up peoples money.Bloody Frauds
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