Submit a Complaint
Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com
1.8
Updated: Dec 20, 2025
Complaints 5148
Resolved
1770
Unresolved
3378
So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
Ibibo Group / Goibibo

Ibibo Group / Goibibo reviews & complaints page 59

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
KRISHNA TEJASWI S
Mar 29, 2021
Report
Copy

I ve booked bus from bangalore to tadepalligudem, that bus got broke down near kolar, Karnataka, trying to reach goibibo for refund amount, sadly they dont have better customer service chat or number like swiggy does. and their 24x7 customer service is just a link that never works.

i used to be regular Goibibo user, seems i have to find a better alternative for bookings that who provide service, atleast who can afford a customer service line or chat.

Booking ID GOBUSAND89B4DEEE91 (Here you can find date and time)
bus no (Which brokedown after kolar near AP and KA border) AP39TE4555 - RAJESH TRANSPORT.
wasted my time and money.

its funny, normal food delivery apps providing service better than an international flight/Bus/taxis etc booking agency like goibibo.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pallavi J K
    Mar 28, 2021
    Report
    Copy

    Kindly confirm the refund status for the following PNR numbers

    KMFQGA
    ZD5SMB

    Looking forward an early response

    Dr.Pallavi J Kapooria
    +91 [protected]
    +1 photos
    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Arpita1910
      from Mumbai, Maharashtra
      Mar 28, 2021
      Report
      Copy

      I had a booking for 2 days at Nikita residency Goa .Which was refundable on go Ibibo.Its status is the same since cancellation.I am not getting any update on my money.When will I get my refund.They do not have any customer support at all.who can return my money.My cancellation id is HTAZY3KKL31.While cancellation it showed free cancellation until 28 March but now it shows your booking was not refundable .There are clearly eating up peoples money.Bloody Frauds
      +1 photos
      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ragav SR
        Mar 28, 2021
        Report
        Copy

        I had booked two flight tickets for my mom with PNRs ZQJJ7E and WIMY6M for travel during which lockdown happened. The airline Indigo claims to have sent the complete refund to gobibo which is the travel agent through which the ticket was booked on kotak app with which goibibo has tie up with.

        I have neither received any credit shell nor any refund upto date .
        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sumitkudesia2001
          from Solapur, Maharashtra
          Mar 27, 2021
          Report
          Copy

          Website: goibibo.com

          I booked a bus journey online through goibibo.com for a bus from Bengaluru to Coimbatore. However, when I reached the tour operators office, i was told that the journey has been cancelled and I shall receive a refund from goibibo.com.

          I have not received the refund till now. The journey is showing as completed in the website. The customer service number does not have any option to raise a complaint.

          They are cheating people

          Details of the journey are as follows :

          Date - 9th Feb
          Source : Bengaluru
          Destination : Coimbatore
          Booking Id : GOBUS5A616A1805
          +1 photos
          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            I
            Issac Paul
            Mar 26, 2021
            Report
            Copy

            Address: MANNARAPRAYIL H, Pothanicad PO, Ernakulam, Kerala., Near Panchayath office

            Plan. They have asked to make payment online through there portal. Payment of Rs.50000/- where debited from my account, but when I checked payment way made to IBIBO WEB PVT LTD. ICICI PRUDENTIAL claim they have not the payment yet.

            Transaction for INR|50000.0 to IBIBO WEB PVT LTD has been completed successfully with reference id[protected].
            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sumit1234567890
              Mar 26, 2021
              Report
              Copy

              Dear /Sir,

              Last year i have booked air ticket with them of go air, but due to lockdown that was cancelled, In march 2020 goair refunded my money to go ibibo. But they are not refunding my money. they are non contactable. I request to take proper legal action against them. I am attaching the cancellation invoice for your reference.
              +2 photos
              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
              View replies
              I am not getting any reply from them. Please take appropriate against Goibibo group since they are cheating their customers openly.
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sarvepalle Gayathri
                Mar 26, 2021
                Report
                Copy

                My flights of PNR CFCI3X and UHUYNH got cancelled last year in Mar 2020. To this extent, Credit Shell is available, but non-stop Spice jet flights are not available for same journey to make use of my credit shell. Therefore, I request for a refund to my bank account. Please do needful.
                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shubh@1234
                  Mar 26, 2021
                  Report
                  Copy

                  I have made payment through net banking
                  Reference no.[protected] on 26/3/21
                  The amount of sum 45611 is debited by Union bank account and credited to ibibo pvt Ltd but not received by my Institute IPS academy indore India
                  Please solve my problem
                  +1 photos
                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shubh@1234
                    Mar 26, 2021
                    Report
                    Copy

                    I have made internet banking payment from union bank the amount is deducted from my account but not received by the Institute
                    Reference no.[protected]
                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                    View replies
                    Transaction successful
                    Reply
                    Crime branch hydbd's reply, Mar 26, 2021
                    Dear,
                    We got your email. Please forward the evidence by WhatsApp on 6207912541.

                    Thanks
                    Shubh@1234's [Complaint's author] reply, Mar 26, 2021
                    I don't know you sir
                    How can i forward my details to anyone
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Siva Parasa
                      Mar 25, 2021
                      Report
                      Copy

                      I have booked a flight ticket from goa-hubili, and I have paid through amazon pay app the upi payment is successful but after entering in goibibo app it have show that the transaction have been failed.After that I have checked in goibibo app there no bookings in mytrips.After that I have booked another ticket.
                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Moina Gadot
                        Mar 24, 2021
                        Report
                        Copy

                        I want a GST price breakdown for my booking ID- GOFLDMTB22D[protected], PNR number- KEY8UD.

                        For passenger aastha Kaushik only to submit in office for reimbursement. Originally the booking was made for two people but I want only single person price breakdown.

                        Please I've contacted SpiceJet also several times but they say because of special fare booking price breakdown information is not available to them.

                        I've also emailed and called at least 10 times repectively but all your communication routes are unserviceable. Please please help.
                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Abhishek panchal9
                          Mar 24, 2021
                          Report
                          Copy

                          I am not getting any response from goibibo customer care on my refund.

                          Due to cancellation of flight due to lock down we had credit shell of 10, 370 Rs which are not able to utilize or refund since we booked that ticket as guest or using email id and not through mobile number and now system is completely linked with mobile number which were used at the time of Booking

                          i am approaching customer care team but they asking for mobile number so seems like they are not understanding the problem and when i asked them to redirect to existing booking team they always disconnect the call.

                          Name of the passenger: Bhavnaben
                          PNR: JYQ5GZ
                          +1 photos
                          Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            gyanaranjan roul
                            Mar 24, 2021
                            Report
                            Copy

                            Address: Gurgaon, Haryana, India

                            This is gyanaranjan roul on 19march am booked a tickt on goibibo then the paymnet page comes in i paid the amount 7551 for the flighr from bhubaneswar to rajshtan but the paymets get succesfull and the ticket not getting booked. its gonna 5 days lets still am not getting my money back fromthe ibibo team.
                            +1 photos
                            Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ankit627
                              Mar 24, 2021
                              Report
                              Copy

                              Hi, I booked two bus tickets of Shivam Travels from Katra, Jammu & Kashmir to Amritsar, Punjab on March 6, 2021. The has to be departures at 10:30 pm and I arrived at the boarding point at 8:30pm and just to confirm the location I called the boarding manager and I got replied that the bus has cancelled its Journey for today and ask me to cancel the booking. I am really shocked and have to suffer all night there. I just cancel the booking and got notification of refund to be processed. It's about 18 days and still didn't get my refund. There is no customer support number to contact with. Kindly help me to get my refund.

                              Name: Ankit Singla
                              Booking ID: GOBUSANDFE5AB4D268
                              Contact No. [protected]
                              Booking email: [protected]@gmail.com
                              +2 photos
                              Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Piusurajit
                                from Hyderabad, Telangana
                                Mar 24, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Gurgaon

                                Hi,

                                On 22/03/2021 I booked a hotel at Tirupati in "Mamata Residency'' through your Mobile apps. But the problem is booking amount Rs.1, 465.00 has deducted from my Kotak Bank savings account. Till now I didn't get any confirmation from IBIBO GROUP Gurgaon, only I got a deduction mail from the side of Kotak Bank.

                                Last two days I trayed to communicate with Goibibo Customar Care but all the customer care numbers are not working and its only ivr based. There is no one, one can talk to. Then send a mail to [protected]@ibibogroup.com from there also I didn't get any response. That's the reason I keep a Complain Here.

                                So I am requesting after checking the truth of my problem, the money should be refunded to my Bank Account.

                                Thank You
                                Surajit Paul
                                +1 photos
                                Mar 25, 2021
                                Complaint marked as Resolved 
                                Company directly refunded money to my account.
                                Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  revon pereira
                                  Mar 24, 2021
                                  Report
                                  Copy

                                  I have made 2 bill payments to my vodafone number through the Vi mobile app.
                                  Both the payments failed on the same day. I have waited for 10-15 days as the money takes about 7 business days to return. After which i have not received the payment from the bank and neither vodafone.
                                  When i checked my bank statement, the payment gateways is IBIBO WEB PVT LTD
                                  There are 2 transaction id's for the payments[protected] &
                                  [protected].
                                  Below are my screenshots . I want you to please solve my issue
                                  +3 photos
                                  Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                  Mar 28, 2021
                                  Updated by revon pereira                                   I am still waiting for a reply.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    ruchi.kumari
                                    Mar 23, 2021
                                    Report
                                    Copy

                                    Address: Gurgaon

                                    RUCHI KUMARI
                                    3:48 PM (1 minute ago)
                                    to travelhelpdesk, avinash.rms7016126, servicesupport, travel

                                    Hello,

                                    I had made a booking last year of flights to goa which got cancelled due to covid. I was due for 2 refunds from goibibo, each of Rs. 7, 918. However, I have only received 1 refund of Rs. 7, 918 on 27th January, 2021.
                                    Could you please assist me in getting the second refund ? I have been at this since 3 months now and it's really frustrating. I request your assistance urgently.

                                    I have attached the bank statements to this email for your reference.
                                    +4 photos
                                    Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      ruchi.kumari
                                      Mar 23, 2021
                                      Report
                                      Copy

                                      Address: India

                                      Hello,
                                      I had made a booking last year of flights to goa which got cancelled due to covid. I was due for 2 refunds from goibibo, each of Rs. 7, 918. However, I have only received 1 refund of Rs. 7, 918 on 27th January, 2021. Could you please assist me in getting the second refund ? I have been at this since 3 months now and it's really frustrating. I request your assistance urgently.
                                      Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        U
                                        ullasmegha
                                        Mar 23, 2021
                                        Report
                                        Copy

                                        Address: HARYANA

                                        Flight was booked for bali . but due to COVID 19 trip was cancceled .Earler this is year got message that amount is now refunded & will be available in MYGO CASH by 26th January 21 & can be utilized for further bookings. But till now it is not done.
                                        Details given below -
                                        booking ID -GOFLICAD[protected]
                                        FLIGHT DATE -18/ 04/20
                                        CANCELLATION DATE BY IBIBO - 11/01/21
                                        INVOICE NO. GO6AI21I01332947
                                        PNR NUMBER - [protected]

                                        also on customer care number doesnt respond ./incorrect number.

                                        My details-
                                        ullas kalele
                                        mob. no. [protected]
                                        mail - [protected]@rediffmail.com
                                        Ibibo Group / Goibibo customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Thane Police School
                                          1.7
                                          (3)
                                          Air India Express
                                          1
                                          (676)
                                          Alisha Enterprises
                                          1.7
                                          (6)